Artisan Bistro

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1. JB

   JeffreyB

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   overall3food3service5ambience4

   Basically there is a price premium for eating at The Ritz, about 50%. The problem is that this is hard to justify the uplift if the food is about average tasting and we picked the night that the drink masters were not working. They also broke a new record in charging $20+ for cocktails and $10 for local beers. Our server was great, the rest not so much, so next time we're downtown we'll be looking somewhere else.
   

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2. U

   Uppersand

   New England

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Artisan Bistro is our go-to dining spot for theater and ballet. Server Eugene tops the charts for service, courtesy, and respect for every customer. Everything about Artisan Bistro is five-star excellent !
   

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3. RP

   RebeccaP

   New England

   11 reviews

   vip
   4.0

   11 reviews

   Dined on May 21, 2023

   overall4food5service4ambience4

   Beautifully presented and delicious, creative food. Slow-ish service, but food worth the wait.
   

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4. LS

   LeeS

   New York Area

   2 reviews

   1.0

   2 reviews

   Dined on May 14, 2023

   overall1food1service1ambience4

   This was not the server or chef's fault, but rather management's. My son and I splurged to go out for Mother's Day dinner and chose this highly rated spot... It took about 15 minutes to get our place settings and for our server to acknowledge us. Drinks came about 20 minutes after ordering them. Food took an hour and a half - one dish was at the most, tepid (should have been served warm), so we returned it. It took 45 minutes for the replacement to be served. There was ONE server for 17 tables running at 80% capacity. I was told all other servers called in sick. Three of the Seven chefs also called in sick that day. They were serving the restaurant and the hotel (Ritz Carlton). They had no contingency plan. I heard over 4 groups complain about the service. Many had plays to go to and had time constraints. One family never received a child's dinner. She went hungry to the play. Dishes came out randomly and not in order of first in. The bussers (2) didn't clear empty glasses or plates. Even if the food was cooked correctly, it was in no way worth the price and was unimaginative. A poorly cooked strip teak with very basic fingerling potatoes and a small portion of demi glaze was $52.00. The steak was not cooked to my request and was tough and dry. The potatoes were mediocre and the demi glaze was just okay - even a bit too salty. Needless to say, I will never return.
   

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5. CH

   CHERYLR

   New England

   3 reviews

   5.0

   3 reviews

   Dined on May 13, 2023

   overall5food5service5ambience5

   Our server, Upton Martin, was fabulous. Great sense of humor. The food was very good.
   

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6. AB

   ABSS

   New England

   3 reviews

   5.0

   3 reviews

   Dined on May 12, 2023

   overall5food5service5ambience5

   Eugene was a great waiter. Very friendly and professional.
   

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7. OT

   OpenTable Diner

   San Diego

   7 reviews

   4.0

   7 reviews

   Dined on May 12, 2023

   overall4food4service4ambience4

   Nice dinner in theatre district area - good beer selection and drinks. Nice portions and food mix on menu.
   

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8. MS

   MarisaS

   1 review

   3.0

   1 review

   Dined on May 11, 2023

   overall3food3service4ambience4

   We booked this because it is close to the Colonial Theatre. Didn't realize it is part of the Ritz Carlton. Vibe and ambience are good, service is excellent, but the food was just ok. My husband's halibut was very good, and my salad was ok but the steak tips I added were like small rocks. We were in a hurry to get to the show, otherwise I would have sent it back. Convenient location and I'm sure it'd be great for drinks and appetizers, but not sure I'd go back for meal.
   

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9. LT

   LaurenT

   New England

   4 reviews

   1.0

   4 reviews

   Dined on May 10, 2023

   overall1food1service4ambience2

   The service was good but the food was pathetic for The Ritz. Maybe I shouldn’t have had expectations. We split a burger ordered medium. She said it would be pink. It was raw! We also ordered a chicken breast. You could barely cut it it was so dry and absolutely no flavor. So disappointed. Then gave us 15% off but it really didn’t matter. Total disappointment
   

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10. LC

    LauraC

    New England

    8 reviews

    5.0

    8 reviews

    Dined on May 7, 2023

    overall5food5service5ambience5

    We came after a matinee play. The food and service was great. Very nice atmosphere. The menu was unique. Our group had two salad choices, a burger and gnocchi. We all enjoyed our choices.
    

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11. D

    Dani

    New England

    6 reviews

    5.0

    6 reviews

    Dined on May 6, 2023

    overall5food4service5ambience4

    Service was great and fast pre-theater. Food was terrific, but a bit pricey (what isn't these days and in downtown Boston!) We each had fish (salmon and halibut) which were delicious and plenty without needing to add extra sides. Excellent house-special cocktail. II definitely recommend!
    

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12. AN

    AnneN

    1 review

    4.0

    1 review

    Dined on April 27, 2023

    overall4food4service4ambience4

    Menu was interesting and varied. Server Eugene was very helpful. We were dining pre-theater and had plenty of time, not rushed at all. Only surprise was the high price of some of the glasses of wine, more than an entree in some cases. However there were plenty of choices in a more usual price range so we were satisfied.
    

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13. JW

    JaneW

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on April 26, 2023

    overall5food5service5ambience5

    Well located near the theater district. Good food, good service and lovely setting. What more could I hope for in a restaurant on a theater night?
    

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14. BB

    BBayGirl

    New England

    6 reviews

    5.0

    6 reviews

    Dined on April 23, 2023

    overall5food5service5ambience5

    Beautiful room, helpful and welcoming, good food. Highly recommend.
    

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15. GA

    GAPPRO

    New England

    24 reviews

    vip
    5.0

    24 reviews

    Dined on April 23, 2023

    overall5food5service5ambience5

    We were staying at the Ritz, went to a show and decided it was easier to dine here (we came here for drink a month ago before Into the Woods). We were delighted with our table, best seat in the house - round booth at the end of the dining room! Nicole was our server, friendly|helpful|kind. We shared the Lobster Toast, French Onion Burger and Brussel Sprouts, everything was great! Following our dinner we were greeted with a Happy 42nd Anniversary serenade and a piece of delicious white chocolate cake with fresh fruit|whipped cream! So nice they picked up on my reservation note - thank you! Wonderful touch to a great day and night - the Ritz always does it right!
    

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16. KA

    KnotAsnob

    New England

    3 reviews

    3.0

    3 reviews

    Dined on April 21, 2023

    overall3food2service5ambience4

    Our server was fantastic, attentive… not lingering. The crab cake was so dry & reminiscent of a small dinner roll… it was definitely not lump crab. The cheese platter was disappointing, as we had no idea what the different cheeses were (aside from obvious blue & Brie) and the honey with the wasabi completely missed the mark. I just expected more from a bistro attached to the Ritz Carlton. Live & learn! I’ll try a different place pre-theatre next time.
    

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17. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on April 21, 2023

    overall4food5service5ambience3

    Amazing food and amazing service! Portions size are big, I couldn’t finish it all. There was a waiter I think Eugene was his name, such a great service with him.
    

    Artisan BistroResponded on April 21, 2023It was a pleasure having you all join us in Artisan Bistro, thank you for sharing your experience and kind words. I have relayed the message to Eugene, as he is very pleased to hear this and thankful you all had a wonderful dining experience with him. We do hope to have you join in the near future. Thank you Stacie Anderson | Restaurant Manager
    

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18. HC

    HC70

    New England

    92 reviews

    vip
    5.0

    92 reviews

    Dined on April 20, 2023

    overall5food5service3ambience4

    Artisan Bistro provides a truly excellent dining experience. The fact that it's located within steps of Boston's theatre district makes it a can't-miss spot!
    

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19. PL

    PickyL

    Denver

    120 reviews

    vip
    4.0

    120 reviews

    Dined on April 15, 2023

    overall4food4service5ambience3

    We lie nearby. The folks at Artisan were spectacular. We had to expand the size of our party on a busy theatre night and they came through, accepting our kitchen orders before we got there and serving us beyond promptly- one of our guests had mobility problems- kudos to the staff for their kindnesses. So lovely - and the hamburgers were great too!!!
    

    Artisan BistroResponded on April 18, 2023Thank you so much for joining us in Artisan, it was a pleasure to serve you all. We truly appreciate the kind words and are very pleased we were able to accommodate your party and ensure you the best quality service. I am thrilled to hear you all enjoyed your time here, and we hope to see you in the near future. Stacie Anderson | Restaurant Manager
    

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20. LB

    LindaB

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on April 14, 2023

    overall5food5service5ambience5

    I had planned to take my friend, who has been dealing with the illness of a beloved son in law, to the Boston Ballet performance. I thought having dinner at the Artisan would be a lovely beginning to the evening. The courteous wait staff, the perfect wine, the totally delicious pasta dish and Caesar salads were, indeed, perfect to begin an evening that celebrated our long friendship and to give my friend a sense of hope and strength for the future. Thank you, Artisan staff, for making the evening truly special. Linda V Beardsley
    

    Artisan BistroResponded on April 18, 2023Hello Linda, I am pleased to hear you chose to join us in Artisan Bistro before the Ballet and that you all had a wonderful experience. Thank you for sharing your story, and I am glad the Ritz Carlton ladies and gentlemen contributed to the wonderful experience you both shared that evening. We were thrilled to share your story with our staff who were grateful to have been able to provide such a service. We look forward to having you join us in the future. Stacie Anderson | Restaurant Manager
    

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21. OT

    OpenTable Diner

    New York Area

    7 reviews

    vip
    5.0

    7 reviews

    Dined on April 13, 2023

    overall5food4service5ambience5

    We arrived late from the airport, tired and hungry. Upon arrival to the restaurant, our waiter ( I cannot remember our waiters name, but he had an accent) was AMAZING! So very friendly and accommodating! He made the experience quite pleasurable.
    

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22. YD

    YakDriver

    New England

    6 reviews

    5.0

    6 reviews

    Dined on April 10, 2023

    overall5food5service5ambience5

    Food was excellent as was the service. Need I say more?
    

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23. FD

    FDSS

    New England

    7 reviews

    2.0

    7 reviews

    Dined on April 9, 2023

    overall2food4service2ambience3

    A confession. We dropped in for lunch without a reservation on Easter Sunday and were happy to be seated downstairs. However, we did not want the Easter Brunch, especially as we do not eat meat and were told we could not order from the standard menu but could choose two appetizers and they would charge us a reduced rate: we never asked anything about the price. A party of three sat next to us and were given a combination of Brunch and regular menus. That party was not told that they were given the regular menu by mistake and in fact, they all ordered from the regular menu, which we were told was not available. We were well dressed as it was Easter Sunday. The meal itself was fine but the experience left a bad taste in my mouth.
    

    Artisan BistroResponded on April 21, 2023Thank you for dining with us and taking the time to share your experience. I apologize for the miscommunication amongst our associates to you and guests alike. It is certainly frustrating, and I truly apologize you experienced this. I would love to invite you back, as we have new restaurant offerings you all may enjoy. Thank you for bringing this to light, and we will ensure this does not go unnoticed. I hope we can have you join us and make up for the experience. Stacie Anderson | Manager
    

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24. DB

    DianaB

    New England

    44 reviews

    5.0

    44 reviews

    Dined on April 8, 2023

    overall5food5service5ambience5

    Great service (thanks Eugene!) and good menu with delicious wine.
    

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25. OT

    OpenTable Diner

    New York Area

    14 reviews

    vip
    5.0

    14 reviews

    Dined on April 8, 2023

    overall5food5service5ambience5

    Very tasty, very filling, little slow
    

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26. T

    Trish

    New England

    10 reviews

    vip
    4.0

    10 reviews

    Dined on April 7, 2023

    overall4food3service5ambience4

    The menu hasn’t changed in a long time. Otherwise the food is good and service excellent.
    

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27. KB

    KarenB

    New England

    10 reviews

    5.0

    10 reviews

    Dined on March 26, 2023

    overall5food5service5ambience5

    Artisan does a very lovely breakfast/lunch for a Sunday before the ballet. Always love it!
    

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28. JC

    JamieC

    New York Area

    52 reviews

    vip
    5.0

    52 reviews

    Dined on March 26, 2023

    overall5food5service5ambience5

    I chose Artisan Bistro for the location, and everything was great. Farm fresh menu covered all the brunch must haves. All 4 guests at our table were very pleased with their food. Service was great. Wendy was very attentive and kind. I look forward to returning soon.
    

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29. D

    Dickens

    New England

    5 reviews

    4.0

    5 reviews

    Dined on March 25, 2023

    overall4food4service5ambience5

    The design of this beautiful space elevates everything. The service is attentive but not smothering and it felt truly special. The food was good, not great, but the whole experience made up for it. Nice for a special night out (expensive).
    

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30. FH

    FortHillFoodie

    New England

    36 reviews

    vip
    4.0

    36 reviews

    Dined on March 25, 2023

    overall4food5service5ambience4

    This has been our goto pre show for a while always good service and good food options
    

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31. CM

    CherylM

    New England

    1 review

    4.0

    1 review

    Dined on March 19, 2023

    overall4food4service5ambience4

    Our server Mouad was fabulous. I accidentally spill a glass of sparkling wine and he couldn’t have been more gracious! His service was impeccable. I’m a hospitality consultant and if I managed a restaurant I would definitely poach him!
    

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32. JA

    JoanA

    New England

    4 reviews

    4.0

    4 reviews

    Dined on March 19, 2023

    overall4food4service5ambience5

    I thought the menu was rather limited for choices. I had an egg sandwich which was good but not outstanding. The mimosas were good and the cappuccino was excellent. Excellent service and nice ambiance. For the money I expected better.
    

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33. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on March 17, 2023

    overall1food1service2ambience2

    Fair food overall C-. Not to the expectation nor branding of a Ritz Carlton restaurant. Reservations was prior to the ballet. Server was kind and professional. Would never go back.
    

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34. OT

    OpenTable Diner

    New England

    2 reviews

    5.0

    2 reviews

    Dined on March 15, 2023

    overall5food5service5ambience5

    Gracious and professional service from Noelle and thoughtful attention to our son’s food allergies from the chef ! Very comfortable dining room. The meals were outstanding from salad, chowder, charcuterie starters to entree standing from burgers to fish to beef. Everything clicked. Will recommend and return.
    

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35. b

    bethr

    New England

    1 review

    4.0

    1 review

    Dined on March 10, 2023

    overall4food4service4ambience4

    Great food. Nice waiter. Got out in plenty of time for our show. Not the cheapest but great location.
    

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36. DM

    DanaM

    New England

    13 reviews

    3.0

    13 reviews

    Dined on March 1, 2023

    overall3food2service3ambience2

    I thought a restaurant associated with the Ritz would be above average. Wrong. If you need something close before a show at the Opera House, maybe - but you can do better.
    

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37. FB

    FrankieB

    New England

    12 reviews

    vip
    4.0

    12 reviews

    Dined on February 22, 2023

    overall4food4service5ambience5

    The daily special, Bolognese, was delicious. As good as any Italian restaurant. The arctic char was excellent too but I gave the food 4 stars because the menu said it came with “roasted “ broccoli and it arrived as par-boiled and very tough to cut let alone chew. When mentioned o the (very nice) waiter, he explained that chef likes to keep as many of the nutrients in the fresh veggies which is why veggie was flash boiled. That’s fine with me but the menu and the kitchen should be coordinated.
    

    Artisan BistroResponded on March 3, 2023Thank you for the feedback on your experience dining with us. We truly appreciate you taking your time to do so and inform about your experience. I am thrilled to hear the food selections were of your liking and will pass the message to our culinary team. I apologize for the menu miscommunication and set expectations. We do look forward to hosting you again soon. Stacie Anderson | Restaurant Manager
    

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38. OT

    OpenTable Diner

    New England

    2 reviews

    2.0

    2 reviews

    Dined on February 21, 2023

    overall2food1service3ambience3

    Chicken was very dry. Steak tips were over cooked. Server left mid shift and there was a frustrating delay trying to find another server.
    

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39. MC

    MichaelC

    New England

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 18, 2023

    overall5food5service5ambience5

    Excellent all around thank you
    

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40. D

    Delc

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on February 16, 2023

    overall3food2service5ambience5

    Our service was top notch, however the food was average to say the least and overpriced. I would not be in a hurry to come again
    

    Artisan BistroResponded on February 18, 2023Thank you for your kind words regarding your service experience dining at Artisan Bistro. I will certainly pass along to our team, as they work very hard to curate each guest experience and provide the best possible service. I do apologize your food was not up to your expectations. The culinary team is working very hard to make improvements and always open to guest feedback. I hope we can host you again soon and exceed expectations for both food and service. Stacie Anderson | Restaurant Manager
    

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