Benihana - Farmington Hills, MI

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1. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service5ambience5

   Only complaint was they were short staffed. Reservation was for 9pm. We didn’t get a cook for our table until 11pm

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2. Q

   Quana

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   overall2food5service1ambience1

   This had to be some of the worse service I have ever received. We had reservations for 9:00 and we were seated immediately. Our cook did not come out until 10:20. I asked for the manager around 10 and she said that it usually takes 40/45 mins and she would go check on him. She said he was loading up the cart but it still took another 20 mins for him to arrive to our table. I tried to order sushi from our waitress that I wanted boxed up to go toward the end of the meal and she said I would have to order it from the front because she can’t take a to go order at the table. Huh? I wanted to place an order and because I want it boxed up I have to order it at the counter? Wow ok. The food was good and our cook did well, however my fiancé and I said we would never return to this location.

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3. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   overall2food5service2ambience3

   2 1/2 hour wait time for a chef to come start our food. Waitress barely checked on us throughout the visit

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4. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food1service4ambience2

   Restaurant was very dirty.

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5. PP

   PeachesP

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food2service2ambience2

   I have been to this location many times before and have never had to wait as long as we did. We waited well over an hour for our chef to come once our soup and salad had arrived. However the table behind us, their chef was there within 40 minutes of them sitting down. The manager told us that it’s normal to wait that long. The times I have gone prior, I have never waited that long. The chef was very slow. There was way too much salt and pepper added to everything. I was very disappointed with this visit. Not worth the amount of money spent.

   Report
6. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food5service5ambience5

   Had a great time, Our Chef Steve was great!

   Report
7. KM

   KarenM

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Service was great, Victor did a great job accommodating our tables preferences

   Report
8. AV

   ArthurV

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service4ambience2

   I have ate at Benihanas 25 times in my life (around). This was the first time I felt the food was salty. Over all little less quality then in years past. The vent behind us was open so the whole table complained about how cold it was, even after grill was on. I informed them it was two peoples birthday parts. I wanted to surprise the group with singing and the whole nine yards. None of that happened. No one was at the exit area for post event picture. Kinda sanding compared to my other experience.

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9. OT

   OpenTable Diner

   Detroit

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   overall3food3service3ambience3

   Pretty good experience although we had a slower cook at this visit. We frequently come here and our cook was extremely slow. Although the food was good, it didn't go as smoothly as it has before.

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10. L

    Liza

    Detroit

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    This was my first time to come to that location and my boyfriend and I we definetly will be back. It is now our favorate location.

    Report
11. M

    Michael

    Las Vegas

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food2service1ambience1

    We visited Benihana in Farmington Hills on Sunday afternoon. The restaurant was quite busy and the staff was cordial. However, management had a problem with chefs and wait staff - not enough to accommodate the large number of guests in the restaurant. The entire experience took almost three hours to be served dinner and we waited almost a full hour for the chef to arrive at our table. Once he did arrive, his cart didn't have the right menu items and he had to wait for someone to bring him one egg and other items. The restrooms were in total disarray and in need of cleaning which I did make them aware of. Sadly, our experience was below average.

    Benihana - Farmington Hills, MIResponded 2 days agoMichael, we’re sorry to hear that we weren’t able to provide you with the best experience possible. Our team will look into this. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
12. SS

    SierraS

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    Everything was nice food & service from the waitress & chef very entertaining & enjoyable definitely satisfied & will be going back in the near future

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13. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on January 28, 2023

    overall1food1service5ambience1

    Dining experience worsened lately with too much noise and extremely fatty and heavy food. Serving our chicken was delayed to the end of the meal at a time when we can’t eat anymore.

    Benihana - Farmington Hills, MIResponded 2 days agoDear valued guest, We’re sorry to hear that this was your experience. We value our customers above all else and are constantly striving to improve. Please accept our apologies. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
14. JT

    JohnT

    1 review

    5.0

    1 review

    Dined on January 26, 2023

    overall5food5service5ambience5

    Always a good experience. Food great and service also.

    Report
15. DL

    DennisL

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined on January 26, 2023

    overall4food2service2ambience4

    Our chef did over cook the majority of the grill with crispy along with burnt onions and mushrooms. The order of service was very conducive to eating a meal as we normally would there as most vegetables came way after the proteins. One BIG surprise is one of the guests paid all our bills without us knowing until he and his wife had left the restaurant.

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16. DL

    DoyleL

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on January 25, 2023

    overall2food3service3ambience1

    Had not been to this restaurant in almost 30 years, and it looked like nothing had been updated in all of that time. This restaurant is not inexpensive. For the prices they charge, I would expect a much better experience. The food is loaded with butter and spices, so god only knows how many calories I consumed overall. The little show the chef does is the same as it was 30 years ago!! Is there not something more updated? I will go to some other hibachi restaurants to compare.

    Benihana - Farmington Hills, MIResponded 2 days agoHi DoyleL, Thank you for your feedback. We strive to offer the best dining experience and service possible. We’re sorry that wasn’t your impression. Please accept our sincere apologies and feel free to contact us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
17. TW

    TracyW

    Detroit

    1 review

    2.0

    1 review

    Dined on January 24, 2023

    overall2food2service4ambience4

    Sadly this is the first time I was unhappy with my meal. Three of us ordered teriyaki chicken and received very over cooked dry chicken. :/ My $11 add on of shrimp was also over cooked and dry. I usually enjoy my meal but ate very little if it other than the rice and vegetables as they were better than anything else.

    Benihana - Farmington Hills, MIResponded 2 days agoHi TracyW, We’re sorry to hear that this was your experience. We value our customers above all else and are constantly striving to improve. Please accept our apologies. We hope you’ll give us a try again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
18. JK

    JeremyK

    Detroit

    1 review

    3.0

    1 review

    Dined on January 24, 2023

    overall3food4service1ambience3

    Food was good as usual, but the service was incredibly slow. Obviously this is not a “fast” place to eat, but it took 45 minutes after we were seated to get our soup, another 25 minutes for the salads, and another 25 minutes before the chef came to the table and stated cooking. We were seated at 5:00pm and did not leave until 7:40. The server forgot items people had asked for multiple times and had to be reminded of the requests. This was the worst service we’ve ever had here.

    Benihana - Farmington Hills, MIResponded 2 days agoHi JeremyK, We’re sorry to hear that this was your experience. We value our customers above all else and are constantly striving to improve. Please accept our apologies. We hope you’ll give us a try again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
19. OT

    OpenTable Diner

    Detroit

    4 reviews

    5.0

    4 reviews

    Dined on January 24, 2023

    overall5food5service4ambience5

    They appear to be short on cooks. If was 1 1/2 hours from our reservation time to when the cook arrived at the table, but it was an excellent meal!

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20. JL

    JoeL

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined on January 23, 2023

    overall2food4service2ambience4

    Chef was terrible. Extremely slow, without any of the 'usual' good interaction. A table behind us started 30 minutes after we did and finished almost 30 minutes before we did. Worst experience that I have had there.

    Benihana - Farmington Hills, MIResponded 2 days agoHi JoeL, We’re sorry to hear that this was your experience. We value our customers above all else and are constantly striving to improve. Please accept our apologies. We hope you’ll give us a try again in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
21. OT

    OpenTable Diner

    Detroit

    3 reviews

    3.0

    3 reviews

    Dined on January 22, 2023

    overall3food1service3ambience2

    Chef Will didn't interact with table. Only interacted with Spanish speaking woman.

    Benihana - Farmington Hills, MIResponded on January 23, 2023Dear Guest on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

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22. LB

    LeslieB

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food2service3ambience3

    Our chef for the evening was not as entertaining as the chefs you normally see at Benihana and most of the food was over cooked. As it was my son’s birthday I didn’t complain to management as not to ruin his night but this experience was definitely not worth the $200 my party spent.

    Benihana - Farmington Hills, MIResponded on January 24, 2023Hi LeslieB, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We are always looking for ways to increase customer satisfaction and will pass your comments along to management. Please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
23. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on January 21, 2023

    overall1food2service1ambience1

    The service was terrible! We waited an hour before the cook came out, not to mention we was seated 30 minutes before the table next to us but for some reason they received service before us. Poor management bad service.

    Benihana - Farmington Hills, MIResponded on January 23, 2023Dear Guest On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter. 

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24. DB

    DB1016

    Detroit

    1 review

    3.0

    1 review

    Dined on January 19, 2023

    overall3food3service3ambience3

    I’ve eaten here numerous times and this last experience has me questioning the price hike compared to the service received. It want the best experience I’ve had, but I’ll chalk it up to understaffing for the night.

    Benihana - Farmington Hills, MIResponded on January 23, 2023Dear DB1016 on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. If you have not done so already, please contact us via the Contact Us page on our website. We want to thank you for taking the time to share your review with us and welcome you to ‘Copy/Paste’ your review in order to save time. We look forward to following up with you.

    Report
25. T

    Teens

    Detroit

    17 reviews

    4.0

    17 reviews

    Dined on January 18, 2023

    overall4food4service4ambience4

    Did not sit at grill. Gnats we’re swirling around table. Food was fair. Was an early celebration for a birthday. The sever said Happy Birthday as she dropped off the check. Was not the experience I was looking for, would go again because I’m hoping it was a one off experience.

    Benihana - Farmington Hills, MIResponded on January 23, 2023Dear Teens On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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26. HH

    HooverH

    Detroit

    14 reviews

    5.0

    14 reviews

    Dined on January 18, 2023

    overall5food5service5ambience5

    Shrimp fried rice is outstanding, just enough butter and garlic to make your mouth happy for days. The filet melted in my mouth.

    Benihana - Farmington Hills, MIResponded on January 23, 2023Dear HooverH Thank you for sharing your feedback with us. We are happy to hear that you had a great experience.

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27. OT

    OpenTable Diner

    Detroit

    3 reviews

    vip
    3.0

    3 reviews

    Dined on January 16, 2023

    overall3food5service3ambience5

    Went for a birthday celebration reservation East at 645pm didn’t leave 940pm waited very long for chef and the waitress was no where to be found at times

    Benihana - Farmington Hills, MIResponded on January 26, 2023Thanks for reviewing us. Your feedback is appreciated and we take it to heart. We will share this with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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28. OT

    OpenTable Diner

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on January 16, 2023

    overall2food4service4ambience3

    We usually really enjoy going to Benihana. However, today was a day we wished we hadn’t. We were seated over a half an hour late, it took forever to even see the chef come out. It took over 3 hours to complete our meal. Our serving was good, the food was good, but if they can’t accommodate a busy restaurant, they need to ensure the customers are prepared to wait or work to be better at turning over the tables.

    Benihana - Farmington Hills, MIResponded on January 26, 2023We’re sorry to hear about your experience but the feedback is appreciated. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
29. NJ

    NathanielJ

    1 review

    1.0

    1 review

    Dined on January 16, 2023

    overall1food5service1ambience3

    We attempted to call numerous times and nobody answered every time. We had reservations for 3:15. We did not eat until 4:15. We spent a total of 2 hours and 35 minutes at your restaurant. The chef and waiter were great. Management and how this establishment is operated is terrible.

    Benihana - Farmington Hills, MIResponded on January 26, 2023Thanks for your feedback, NathanielJ. We’re sorry to hear we disappointed you. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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30. SM

    SethM

    Detroit

    4 reviews

    5.0

    4 reviews

    Dined on January 16, 2023

    overall5food5service5ambience5

    Dinner was great! Even the people who sat at our table were great company! Totally enjoyed our meal!

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31. KP

    KylaP

    Detroit

    1 review

    4.0

    1 review

    Dined on January 16, 2023

    overall4food5service4ambience4

    Our chef Carlos was amazing and did a wonderful job.

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32. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    Best place ever

    Report
33. A

    Alli

    1 review

    2.0

    1 review

    Dined on January 16, 2023

    overall2food5service3ambience2

    My reservation was at 8:30pm, I got there at 8:25pm, got seated around 8:35-8:45pm which was fine. The chef literally didn’t get to us until 10pm and the restaurant closes at 10pm. The chef was very apologetic and was very nice but nobody at the table was happy about waiting for 1.5hrs. At that point we just wanted the food, might I mention it was my birthday so that’s the reason I made a reservation there in the first place. It was a Sunday so I just stayed because I didn’t want to leave and find somewhere else on a Sunday night. There were people who even came after us and they enjoyed their meal and left before us.

    Benihana - Farmington Hills, MIResponded on January 27, 2023Alli, thank you for letting us know, and we apologize for the experience you had. We will use this as a learning experience on how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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34. SG

    StellaG

    San Francisco

    9 reviews

    2.0

    9 reviews

    Dined on January 15, 2023

    overall2food2service2ambience1

    We waited well over 30 minutes and we had a reservation. Food and service were fair to moderate. Restrooms were horrific.

    Benihana - Farmington Hills, MIResponded 6 days agoStellaG, we are very sorry we did not meet your expectations. Your feedback has been relayed to our team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on the “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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35. JB

    JenniferB

    Detroit

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food3service2ambience2

    Waitress was not great. Chef was better. Not up to par for a $700+ meal for 9. Excluding gratuity and alcohol it was still over $500, so I would not call this an under $30 restaurant. There are much better out there. Likely not to return.

    Benihana - Farmington Hills, MIResponded 6 days agoThanks for taking the time to leave us a review, JenniferB. Very sorry your experience wasn’t what you’d hoped. Your feedback has been relayed to our team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

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36. SD

    SallyD

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Once again, our chef Victor did a great job cooking our meal! Rachael, our server, was very attentive as well. Our food was delicious! This is why our family will continue to celebrate special occasions at Benihana, as we have done for over 20 years now!

    Report
37. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on January 13, 2023

    overall2food4service2ambience3

    Waiter was very slow & forgetful. I ordered a take home salad & soup. Got home it wasn’t in my bag! Very upset.

    Benihana - Farmington Hills, MIResponded 6 days agoDear valued guest, we sincerely apologize for the experience you had, but thank you for bringing this to our attention. Our team will look into this. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
38. MR

    MandiR

    Detroit

    3 reviews

    2.0

    3 reviews

    Dined on January 12, 2023

    overall2food2service3ambience2

    The food was good but not great and overpriced. They were out of yum yum sauce and everyone at our table asked for it. I had a cosmopolitan that was small with little flavor for $12. We were recently at a similar restaurant and I definitely prefer it over this. We came here to redeem my birthday coupon and we won't be returning. I was going to sign my husband up for the free $30 birthday coupon and he said don't bother because he doesn't want to come back.

    Benihana - Farmington Hills, MIResponded 6 days agoSo sorry we did not meet your expectations. Your comments will be shared with the rest of the team. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
39. SM

    SethM

    Detroit

    5 reviews

    3.0

    5 reviews

    Dined on January 12, 2023

    overall3food3service1ambience2

    We had a new chef, he was slow and did not put on a show like we get from a veteran chef. Our little one was looking for the "cho cho" from the stack of onions no heart beat from the rice just over not good show.

    Benihana - Farmington Hills, MIResponded 4 days agoHi SethM, we wish your experience could have been better, but appreciate you taking the time to share your feedback. We’ll use this as a learning experience as to how we can improve. If you wish to contact us with further details regarding this experience, you may do so by visiting our "Contact Us" page on our website. please click on “Leave Feedback About A Recent Visit To Benihana SUBMIT FEEDBACK “ Thank you.

    Report
40. YH

    YveH

    1 review

    4.0

    1 review

    Dined on January 11, 2023

    overall4food4service5ambience4

    Stephen was our cook & he was excellent. Always a nice place to go for a special occasion.

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