Boathouse New Westminster
The Boathouse Waterfront Restaurant has been specializing in fresh seafood from the West Coast of British Columbia and around the world since 1981. With stunning outdoor patios, fabulous west coast decor and spectacular views, The Boathouse is a favorite for locals and tourists.View Private Dining Details
We had birthday reservations for Saturday May 18, 2019. A family member suggested this place, even though their last experience less than a year ago left them feeling 'ripped off'. They were willing to give The Boathouse a second chance.
The two Hostesses seating us did not wait for us to arrive at table, they basically dropped the menus before we arrived at the table and left. Not acceptable for a fine dining establishment.
The waiter was abrupt with our questions, did not give proper answers and seemed distracted and rushed. We felt like we were bothering her. The restaurant was not even close to being full. For a fine dining restaurant, we should not have to ask so many questions. It is their job to inform us of what the menu is. She was asked if there were specials, her answer "nope, feature sheet is coming next week".. and walked away, very unprofessional.
She was asked if there was amber rum, she looked confused before she stumbled out the answer. Either the rum not the Appleton' Amber Rum the birthday guy asked for or the soda was flat. Very poor bar drink.
She was asked what the seasonal vegetables were, she answered "broccoli and carrots". Actually it was green beans and carrots.
She was asked what the daily catch was, Again why DO WE have to ASK. It should be her job to give us ideas and make our experience enjoyable.
Finally we, had to flag her down, just to order an appetizer...
On cue, our food arrived, some of us had not even dug in yet, she said the same thing "how are the first few bites" for the appetizer,main course and dessert. Really?? Could she not tell we didn't even have cutlery in our hands.
We had a bottle of white wine on the table which was getting pretty full with everything else. To make room we put the wine on the window sill. Usually in a fine dining restaurant, a wine stand is provided by the table.
Considering this was a $350.00 dinner out. The value for what we paid did not justify a nice evening out.
Our server - I believe his name was Jackson - was fantastic. His sense of humour, attentiveness, people skills, and experience made our meal flow very smoothly (even though my elderly mother-in-law was being a bit difficult). The restaurant overall was lovely - great place to spend Mother's Day dinner, and we are planning to return. Thanks so much!!
I was very impressed on how accommodating the staff was for our visit. They accommodated our seating preference and meal preference (no problem for changes from the menu). Our waitress was fantastic. Our food was prepared perfectly. Thank you for making our dining experience exceptional.
Our waiter was incredible.
He deserves a raise.
He was so genuine, friendly and attentive.
The food was excellent and the server that was assigned for us was great
Mother’s Day brunch was fabulous. The service was great and the food spectacular. We will certainly do this again. Parking is a pain with all the construction nearby but one day it will be back to normal.
The New west Boathouse is my place...it is the place we always go to celebrate or have a romantic dinner for 2. We Love it there...however this morhers day I was so disappointed. I made reservations so no problem there they got us in pretty quick considering...the food was such a disappointment. It was only buffet $50 a person and everything I took was ice cold....nothing like a gooey cold egg Benedict. The burners were all out on the trays and I had to point that out (took a bit to get someone to re light) all the tongs and spoons were completely caked in old food so had to ask them to bring new ones (and that took awhile) as I couldn't even scoop anything (not sure you should for food safety) nobody was there maning the trays keeping an eye out..stiring things...etc...very disappointing..so basically my $200 mothers day gift out was cold eggs and a waffle. I'm really hoping the next time we go for dinner we dont have any issues but as for Mothers day I wont be back...please dont take away my favorite place
Was very surprised charged for tea and coffee for brunch buffet.
Mother’s Day and birthday brunch. Very busy and we were told there is a one and a half hour turn around time which I didn’t expect. Wished I could have stayed longer.
We went for Mothers Day and it was busy which was understandable. The service was great, the food was the buffet and it was fine but not 4-5 star dining (e.g thawed seafood and desserts obviously ordered in bulk from Costco). The price was outrageous $280 for brunch 6 people for the all up experience. If you are going to go to a Boathouse, go to the one in Kits or Horseshoe Bay it has much better atmosphere.
Food for Mother’s Day brunch was cold as we were there at 9am for opening.
The value for money not worth it. Dishes are very small and pricey. Fish was tasteless
Another fabulous evening at the Boathouse. Michael our server created a wonderful evening for my friend and I. The crab was perfect as always.
So appreciate Michaels professionalism, great sense of humour and again ensuring our dining experience was perfect.
Thanks you b
We were celebrating our 45th wedding anniversary and we had a great time at the Boathouse. We would definitely go again!
The Boathouse is in a lovely location with beautiful views of the Fraser River at New Westminster River market. The sourdough dinner rolls are fantastic! The seafood pasta was also very good. I am going back there again tomorrow night. We took the QtoQ ferry from Queensborough to get there which was fun and handy.
Excellent location, view and very professional and friendly service. They sure know how to make you feel special.
Lukewarm welcome upon entering the restaurant. Reaction from hostess and front-of-house supervisor had me guessing that they didn't honor my seating request in the reservation - and they hadn't. The hostess didn't say a word when seating my wife and I, and neither did the server that poured our water. Not a single word. Our primary server was very nice, although a bit too busy (?) as we waited quite a while: to give our order, to receive our drinks, to receive the bill. Our appetizer and entrees arrived together - no staggering and timing of the food. Our server was good, but most of the other staff we interacted with seemed like they didn't want to be there, which made us feel like we also didn't want to be there.
Horrible service this time around, took waitress 20mins to inform us the bar had run out of ceaser mix and took another 15mins to get a beer in replacement. Food was mediocre thus time as well. Used to be a great place, going downhill now.
We had breakfast there on Sunday with some friends.
Service was good and the ambiance nice.
Selection and quality of the food was certainly not worth the price....$85 including tip for 4 people.
We stayed at the Inn at the Quay the previous evening.
I found the prices were a bit high this time. The food was good though and we enjoyed our meal.
Consistent food and service, always. Great location, parking could be better... but it’s a small price to pay for gorgeous steak dinner.
Great service , food was all over cooked
Only thing I would mention is that the server did not do a quality check. Other than that everything was great.
Went for crab fest and were not disappointed. Food was excellent. Especially the whiskey crab soup. Steaks done perfectly. We're already planning our next dinner there.
Service was not great and I felt we were just a burden to our servers. Plus they would not seat my friends because I had not come to the restaurant yet and the reservation was in my name. I would not go back.
Food was incredible, ambiance was nice; great location - took a nice walk down the boardwalk after dinner. Had a great time entertaining friends. Good location to get to from SkyTrain. Will definitely come back.
It has been awhile since we’ve been to the Boathouse as we were finding the food and service had been declining. We are happy to say our experience tonight was great. The food was fantastic. I had steak and lobster and my husband had the lamb shank and started with the Whiskey Crab soup. We both finished with Creme Brûlée and Americanos. Everything was impeccable, delicious and properly cooked as requested. Service was good but could have been a little more timely to give him a great rating but nonetheless was satisfactory. We used our Landry birthday credit to top off the evening. We won’t wait as long to go back.
Wonderful day, delicious food sitting outside on patio for lunch. The only downside was the construction jack hammering nearby.
My wife and went to The Boathouse on a date. We ordered our meals and after a longer than normal wait they brought my wife the wrong order. They took both dinners back so that we wouldn’t eat seperately. The manager and staff handled the mistake as well as possible, but this shouldn’t happen. We have eaten at this particular restaurant before and had one or two other problems with orders - either forgotten or unduley delayed
We enjoyed our meal and we were not rushed [not busy] so it was an enjoyable visit, and the Boathouse locations all have a great view to look at!
The service was not great. It was not busy. No one came to see if our lunch was ok or to ask if we needed anything else. I had to ask for more water. Food was just ok. I expect for from the Boathouse.
The steak was over cooked unfortunately, but everything else was delicious!
If not for the bus girl we would of had next to no service
When making the reservation requested window if possible ,our party was seated against the back wall when I arrived even thought there were many window seats available
dirty napkin-long wait for food
only good thing was the food
We went for my moms 69th bday.
Were looking forward to crab fest
It should have been called frozen crab fest.
We let our waiter know, the legs were so dry and over cooked, he did not seem surprised as he said they were frozen as well.
The 3 little frozen king crab legs and steak we got for $59.99 per person plus mushroom add on, defiantly were not worth the money.
The boathouse sure has gone downhill, very upsetting for 4 people and bill was $434 and wasn’t even good, unreal.
The DeBoer family
attended for the "crab fest" .Disappointed with the teaspoon of crab with our steaks.
Far from a fest!
Very pricy with moderate food quality given the prices (would be high quality by White Spot standards).
Parking is ridiculous and not rebated by the restaurant.
We ordered the seafood platter for two and were disappointed in the number of deep fried items on the plate. For a seafood restaurant we had hoped for some grilled items, perhaps some lightly sauté items or even lightly steamed items rather than deep fried options. There is a very good restaurant in Seattle called Elliott’s that offers a seafood platter for two that doesn’t contain any deep fried items. We had hope the Boathouse would have a similar option available.
We also ordered six oysters and were very impressed with these, although a few sauces on the side would have been great; a lovely sauce for raw oysters is a champagne/shallot dressing.
I have eaten at many of the Boathouse locations over the years and have noticed a steady decline in the food quality and value. The service and ambiance remain high, however the food was a letdown.
the food was yummy , the staff were friendly , and the view was enjoyable
Food is always excellent and the restaurant is beautiful. My only complaint was that service seemed slow when the restaurant was not too busy, and a few things were forgotten. Birthday cakes were on the house though which was really nice!!