Friendly staff and incredible service. We enjoyed our glass of wine and appetizers. Thank you for a wonderful start to our evening.
The desert was a chocolate brownie that was dry. They covered the cost.
The food was good, but the portions very small for the price. Won't go again because of that. Customer service was good.
Quality of food was not as good anymore. Service was slow. Ambiance was poor. The restaurant need an uplift renovation.
If it took more than an hour to wait for your food to arrive, you knew something went wrong. Waitress came over and told us there's a delay after 50 minutes or so. Also, there were two tables beside us where no one did any clean up at all after the customers left the restaurant.
The price didn't justify the food and service at all.
My sister and I had dinner at your Boathouse location in Richmond on April 7th. While the service was fairly good, the majority of the food was not. Our appy’s were excellent. The main course we both ordered was not!! The Whiskey Crab soup was extremely salty. The Crab Linguine was awful. Very fishy tasting, luke warm , mushy noodles and again very salty. The Baja Fish Tacos were also disappointing, there was very little fish in them and a ton of avocado and pico de gallo, which was ok but made them very soggy and messy. The manager did take the amount off of the bill but charged for the replacement order, which honestly was also just OK!! For the menu prices I would expect the food to be excellent which it was not. It was a meal out celebrating my sister’s 50th Birthday & we left feeling very disappointed and unsatified. Thank you for your time and attention to this email.
Good food. Good service. Prompt and attentive. What more could one ask for!
Service was too slow.
Seafood (crab, salmon) was over cooked unfortunately. The steak was well done but I had hoped the seafood would be better. However, thank you for the great service!
Service was excellent- food was excellent. Lots of free parking. Will go back again
A great restaurant makes for a special occasion. A thoroughly enjoyable evening with great food and wine. Exceptional server.
Can’t wait for our return visit
I will never use open table again to make reservations!!!! This is the second time this has happened to me at two different restaurant. When you book thru open table they put you at the least desirable spot in the restaurant. Last time I used open table at a different restaurant the same thing happened to us. They put us at a table close to a crowded bar. We asked to move and they said they didn’t have any more tables. This time at the Boathouse in Richmond they put us at a table next to a party with small children all making noise. We asked to move and they were very understanding and moved us to a better location in the restaurant.
The fish that we ordered was definitely frozen not fresh. For a fish restaurant you would think it would be fresh fish. I asked for plain trout and they said they couldn’t because it was pre breaded. I won’t be going back there again!!!!
Overall great experience, The Boathouse is always good!
Met up with friends from out of town....easy to make the reservation, good location in Richmond, and food was good as always....Nice to see swordfish on the menu....everyone enjoyed their dinner.....thanks Boathouse Richmond....always a good place for dinner....
Good selection of local Canadian Pacific seafood. Seafood chowder was very good. Everyone was able to find a dish, from burgers to finely prepared fish. Great selection of local BC wines.
Tables in dining room are too close together, seating by window is cold, our service was rushed. Food was delicious.
Great food and customer service! Great place to eat with friends and family on a Special Occasion.
There was hair in one of our meals, but we got another one so it’s fine. Also noted that a guests meal (not our tables) was not as hot as the people managing the dishes wanted or was the guests, so they decided to “microwave it for 10 seconds.” I understand it was probably a busy time but honestly I was expecting more from a restaurant with such high prices to at least have the decency to use a hot pan to heat it a bit more rather than use a microwave. If not what would be different from heating up frozen food from the microwave at home? But besides that the food was pretty yummy!
They didn't really take our reservation. We went to the bar, and they basically didn't come get us. Sat across from the bathroom. Fixed menu. The shrimp was undercooked. They ran out of their desert option (tiramisu).
Food was cold when delivered and had to send back. Service was slow.
Went for dinner for Valentine’s . They only had the set menu available.. fair enough. I ordered the calamari starter, prime rib and added snow crab for entree. Calamari was fine. Prime rib was over done (asked for medium rare and it came out completely brown) snow crab was over done or old .. very difficult to remove from shells as the flesh was stuck onto the shells completely. Husband ordered the crab whiskey soup starter and sirloin and snow crab entree. The soup was great but had a lot of pieces of shells inside it. His steak was fine but his crab was also bad. For a seafood restaurant this was a huge waste of money. Our entrees took 45 min to arrive (the waiter apologized twice for this.. he was great it wasn’t his fault) and we were so impatient that we just asked for our desserts to go. Overall, the worst Boathouse location I’ve ever been to and I’ve given this location two other chances prior to this. It will definitely be my last.
Slow service. Fish portions were small and dried out. Rice was cold and bland. It isn't the place it was. I've had better fish out of a Capt. Highliner box. It's shameful that a place that calls itself "The Boathouse" can't put out a nice piece of halibut or salmon. We won't be going back to that one. The location in New Westminster is much better.
Was there for Valentines, had a reservation for 8pm but the restaurant was behind schedule. Lobby was so full no where to sit, did seem organized at the lobby desk ( I am sure it was overwhelming) We found a place at the bar to sit as we waited for our table, once seated we were sitting in the middle of the bar, awful table, waiters walking by us, it was the main path thru, no privacy. Waitress was great, I am sure it was a crazy night just because it was Valentines. The only other thing is the absolutely terrible parking lot which we couldn't get in and had to park way up the road which is very busy with traffic. Not an ideal to walk on that road, since there is no sidewalk. Will check out the patio when spring/summer arrives.
Went on Valentines good was great, service good however waited a long time to be served.
Went for Valentine's day. Food took extra long due to kitchen delays. When entree did arrive, the halibut was overcooked. Had to wait for another one which wasn't worth $44. Not best quality halibut and was not cooked well the second time either. Disappointing. Ambience was not good. The tables close by also has issues with their food. Shrimp not being cooked enough and steak not being cooked well. Should have proper chefs on duty when it is a special event.
I know valentine’s day is difficult to find something. But for the money I payed the food was inadequate.
Would not recommend this restaurant; the food was mediocre at best and very over priced. The only redeeming quality was the service which was great.
Dine Out Vancouver , we visited often and only wants to celebrate birthday early and try this menu, it’s almost full and they let us in the bar area becoz they said it’s more quiet becoz many big tables with last group of people, services are great from receptionist to our waitress .. and we sat near the fireplace and it’s so cozy, foods are good and fresh, love the menu
We enjoyed the lively and friendly atmosphere, and the Excellent fresh seafood!
obviously a seafood restaurant and not a steak house. Ordered steak med. rare but steak med. well and slightly burned. However, the N.Y. strip was tender. The coconut shrimps were excellent.
Server was very friendly
Nice place with awesome food for a casual occasion.
Superb friendly service from staff/waiter despite very busy Dine Out Vancouver occasion. All 5 adults ordered Sirloin steak and 4 of us found steak very chewy even when medium rare.
Keep in mind for next Dine Out Vancouver...Come at least 15min early as absolutely no parking available at restaurant during this busy night so had to park/walk quite a distance.
Jillian was our server. She was great with service and her attention to details. The food was brought out at a good pace. The servings were small though for the appetizer platter. It says serve 3-4 and it fed 2. That was our only complaint. Otherwise it was great and a good change from the usual!
We found hair on the appetizer and in the icream dessert!
I’m surprised that on Saturday afternoon there was almost empty in a restaurant. Since there was only one server to serve, we waited about 10-15 min to get served on the table. Server was nice. Portions were big but My mom said the oil for deep fried fish and chips was not very fresh. Other food was ok.
Tried the dine out menu, enjoyed the crab stuff salmon a lot. Service was a little slow tho because we were seated in an area with another large group so we waited a while for our food
wonderful service and cozy environment 👍
good for family or friends group. kids friendly~
Excellent dinner and service.