Carver's Steak House - Executive Airport Plaza Hotel
The food was great but can’t say the same with the service
WE ordered file megnion it was tough,we had been there 2 years earlier then it was great.
The steak was covered in a flavourful but overly seasoned sauce, potatoes were excellent, veggies were slightly overcooked. Four different staff members interrupted my dinner to ask me how everything was. Four. Dear staff everywhere...just stop it. I was trying to read a book. It made my experience very unpleasant. I took dessert back to my room but it ended up in the garbage where it belonged. There are so many easy to make delicious desserts it continues to astound me why restaurants use premade garbage that does not reflect well on them. Would I return?...perhaps, but only if I was staying in the hotel and I could put a sign on my table saying "do not interrupt unnecessarily"
Dinner was exellent and service was great I totally enjoyed the experience.
Lovely evening, our anniversary and we also celebrated a bronze metal that my wife at the Richmond NPAA completion.
The food is fantastic! Steaks cooked to perfection and the meal was served in a timely manner. The ambiance was fitting and the service was decent, though I wouldn't call it great. The only major complaint I have is parking. There is not a lot of parking around the restaurant, mostly because it's part of a mid-level hotel. At the time, there was construction on the street, making it impossible to turn left into the restaurant.
Everything is so perfect. Will go again for sure. :)
The food was great. No substitutions. Even if the menu said mashed potatoes. They weren’t available. Only roasted potatoes.
If you like to make subs on your order they do not provide any.
Steak was great.
Lambs was dry and over cooked
Prime rib was just a flat iron steak.
It took one and half hours for main courses after starter and soup. They might miss our orders, because we found others' get their orders before us even thought they came later than us.
Good food, good service, little bit outdated in the decor. Would recommend it for value focused events like Dine Out Vancouver, when you're not concerned about speed.
Totally recommend Carver's steakhouse house if u have a big group and it's very comfortable
Chose this restaurant for Dine Out because the menu was enticing. Ended up disappointed and would not got back nor recommend. The whole experience and atmosphere seemed thrown together last minute and mismatched. To begin, our table of five was a square table and a round table. The cutlery never matched or was changed out after food arrived. Food was mediocre. The escargot were so small that they were stuffed inside mushrooms, which is acceptable for many places but the ratio was disporportionate that the mushrooms masked any hint of escargot. Most of the dishes were bland and plating was not appealing to the eye. Food often slipped out of position when the plate was placed at the table. Ordered the surf and turf and the meat was cold. Side vegetables were overcooked and mushy. A switch for brighter colours (eg. Brocollini) and more complex prep (mashed instead of roasted potatoes) could begin to compensate for price. Also had to flag down the server multiple times for fresh pepper. Service was ordinary with water refilled often but unlike a high class restaurant, the rim of the pitcher touched the glass when filling water (all the transmittable diseases!), And table crumbs were not cleared. We were there for a special occasion so the complimentary champagne was a nice touch but the worst part was that the server farted while clearing the table. This meal was not worth $45 and not a steakhouse experience.
Excellent service. Dine out Vancouver menu. Apps, Crab cakes dry, tasteless. Oysters fair. Entree, steak not well seasoned. Lobster rubbery, over cooked. Veal osso bucco tasty, best dish. All desserts well presented, tasty. If the menu is to entice one to return, failing grade.
We came by for the first time during this year's Dine out. They forgot about our order and we watched several tables that were seated after us, finish their main courses/ desserts before our main courses were served. We asked the server to check on our order 2 times and were told our dishes were being prepared. This is not the worst of all, the worst was the ribs I ordered came cold, not even warm! We've been waiting over an hour for our main course so I just gobbled up the cold ribs. The sauce was good tasting and meat was tender, I can imagine they would be good ribs if served warm.
The food was very good, no complaints there. Our waitress did forget to bring a drink that was ordered. But we got plenty of water, glasses were never half empty.
returned for a second dineout! loved the menu.
Excellent service... really enjoyed my dinner topped off with and excellent selection of wine selection to pair.
Great name, mediocre food, horrible oyster appetizer, like it was frozen and then mashed, gross. Oslo buck , lukewarm , really fatty, no butter for lobster tail. Poor service and diner atmosphere
Dineout. Good variety of choices. Riesling pairing with escargot and zinf with pork ribs work really well. Staff professional and mature. Parking is easy but confusing if pay parking or not. Turns out it's complimentary. They reimburse parking tickets. Good alternative to downtown Steakhouses.
I've been to Carver's many times, it's my preferred steak restaurant when I visit Vancouver. The biggest reason is the staff, always warm and friendly, very attentive to the customer. Recently the menu has changed, fewer selections but the food is even better. On two recent visits I tried the mushroom soup and crab cakes for appetizers, followed by the osso buco and New York steak. All terrific. The osso buco quite a surprise not something I would normally order but recommended to me by the manager, Michael. Crab cakes and soup were really good too. On a diet so no dessert! I like that you can just sit quietly if you want to and watch TV at the bar or browse the web, the staff never hurry you if that's what you want. Very friendly, usually busy so it's best to book.
Excellent friendly service. Food quality superb. Must mention the food presentation - balanced with the right amount of vegetables and potatoes with wonderful colours. We tried the DineOut Vancouver set menu with paired wine - the choices of appetizers worked very well with the main entrees. Desserts (chocolate and creme brulee) were also lovely. Best western style restaurant in Richmond, BC. Highly recommend it.
I came in with my wife for a quiet dinner out. The steak was very good and reasonably priced and the service was excellent and very professional. One of the best steakhouse restaurants we have been to.
I came here with a couple of friends for Dine Out Vancouver and I have to say I'm sorely disappointed.
I had their crab cake for an appetizer. It was cold and dry and it did not look impressive at all. Since I work in the food processor industry, the crab cake definitely looked like it was bought frozen, reheated, then plated. My friend's Caesar Salad was sad. Just imagine, a McDonalds' caesar salad looked better than it did. I ordered their surf and turf with a veal osso bucco, lobster tail, Port wine reduction, balsamic essence. The 'surf' was cooked well but it looked like it was an afterthought on the plate. The "turf' looked as though half of it fell off the bone and never made it to the plate.
My two other friends both ordered a Oscar top sirloin 7 oz. with creamy crab & artichoke hearts, mushrooms, parmesan cheese. One ordered a medium and she found it super tough to cut. The cream sauce covered the wholes steak, and with the heat of the sauce, I can only imagine it kept cooking the steak, making it a tougher cut. Sides were just a few tiny yellow potatoes with a thin slice of carrot, pepper and zucchini on all of our plates.
Best part of a dish of the night was their dessert.
Also paying in cash proved to be difficult as they did not have enough cash in the restaurant to provide enough change to give a proper % of tip. Your choice ended up being either to give no tip, or a 27% tip... Luckily the rest of us had cash to break down the bill that was brought back as change!
We came here for Vancouver Dine Out. The service was great and was able to accommodate us because one was vegetarian. The food was mediocre and it was a bit dark so it was hard to take photos.
Service was very slow but that was in part due to the fact that there were many customers. Steaks were very chewie, not what you would expect froma resaurant that has “Steakhouse” in it’s name.
We were a table of nine and end up seated in one of the hotel boardrooms. An unusual experience but because it in essence was a “private” room, it was very quiet and suited the elderly members on our party.
We had a terrible experience. We were there for dine out and would never go back. We had to send the steak back because it was overdone. We order the duo of creme brulee and were only served one and told that it was a duo of flavors which was a flat out lie. The service was atrocious, really slow and unattentive. The manager did nothing to compensate us for the poor experience.
Food was mediocre. The appetizers were bland and dry. The steaks were very tough and the gravy was so salty! Service was slow and unorganized. I will not recommend this place ever!!! THIS IS MY OPINION.
The restautant was busy when we arrived.We were greeted and sat in a booth.Staff was friendly and efficient.We had the dine out menu,a 3 course dinner.We had a choice of 5 appetizers,choice of 6 entrees and choive of 3 desserts which is considerable compared to other restaurants.The surf&turf was delicious,osso buco with a lobster Tail. My date had the NY steak which she enjoyed.Food was delicious.We recommend Carvers Steakhouse
We were here for dineout a few nights ago. We had steak, salmon, and surf & turf. Interesting tasty combination of lobster tail and veal osobuco from the Surf and Turf. The steak is just right and with the Oscar topping filled with a good amount of crab meat. Salmon was a bit underwhelming compared to the two, and definitely could be bigger. Wine pairing worked well for all of the courses. Service overall is quite good.
Visited during Dine Out Vancouver. Service was very slow and food was bland and not the quality you would expect from a "Steakhouse"
Upon arrival, the host went to seat the couple who arrived before us, then went to talk to another table and left us at the door. Service was really slow, the place was very dark, food took a very long time to come and the food was just ok. Nothing really memorable about the experience.
Attended this restaurant for dine out Vancouver. The dining room was less than half full but we were seated right by the front door. In the middle of January, and stormy outside, we were constantly hit with flashes of cold air whenever the door opened and closed. We had 4...yes 4 servers! This made our evening feel very impersonal and intrusive as we were checked on literally every 5 minutes. The bartender walked our drinks over. The kitchen staff brought our food over. The waitress took our orders. The front door man would stop by every few moments and watch us the entire time. The crab cakes were maybe the size of three twoonies and seemed previously frozen, as did the steak and ribs. My sides consisted of 5 teeny tiny baby potatoes and one slice of pepper, one slice of zucchini, and one slice of carrot. All meals and sides were overcooked and chewy. The desserts tasted store bought. The drinks, were very modest in size for the price paid. My mojito took 20 minutes to arrive. I asked why, and I was told the bartender had to go to another restaurant to get mint. I would not recommend this place to anyone. Our bill was $175 for what should, at best, be $75.
Would not recommend this restaurant (period!). While we attended on Christmas Day we thought that there would be some disruption due to staffing issues however it was worse than ever could be expected. We arrived for our 5 PM reservation but did not get our main course until 6:30 PM. We started with a seafood chowder which was cool when served. We sent it back to get it warmed! When we did get our main course (New York steak, potatoes and vegetables). The steak was as tough at it could be with a lot of fat. When asked for a well done steak it appeared on the plate as medium to medium rare at best. We were afraid to send it back for fear it would be another 1+ hours to see it again. There appeared to be a major disconnect between the Kitchen and the Wait staff. No one was in charge to see that there was both cooperation and coordination. I cannot see how this restaurant has survived in the competitive market that is Richmond, BC. What we got from the "Front end (Wait staff)" Manager was apologies. He did discount our dinners but we would have been happy to pay full price for a good dinner with good service. If this is how they handle "special events" or days, I can only imagine how they do the rest of the time. LOOK AT YOUR ORGANIZATION AND MANAGEMENT. And not just the personnel that is customer facing!
Good food, great service good value
It was my Sister’s birthday and thought we would try Carver’s. The menu had a good variety and the prices were reasonable.
All of our meals were delicious cooked just as we ordered. We all ordered the three-course meal and were stuff when finished - good size portions.
Just one thing we parked the car in the pay parking lot ($8.00) and on the way out of the restaurant, we noticed parking passes on the table that they could’ve given to us therefore avoiding the $8 dollar charge, that was a little disappointing.
Other than that we enjoyed the meal
It’s my first time and definitely will be the last time I go to carvers for steak! Seriously, their steaks tasted horrible! By far the worst I have ever had in Vancouver. The steaks came out only lukewarm, taste bland and hard. I don’t think the cut of the meat they use worth the $40!
My friends and I booked our special Christmas dinner at Carver's expecting to be wowed. We are all retired and on limited income and so this dinner meant a lot. The table was big and the chairs comfortable. We were welcomed in a friendly and professional way. The prawn and scallop appetizer was excellent! However, 3 of us had the New York steak and one lady had the rack of lamb. All of us felt underwhelmed with the flavor and taste of our choices. My steak had an unusual texture - hard to describe. One lady said that The Steveston Seafood House offered much better lamb. The petit squash vegetables were colorless.
So for an average of $75 we were all disappointed in the value of a meal we really had hoped to be delicious.
The waiter was outstanding! Thumbs up ! A wonderful atmosphere for our celebratuon
So far so good
was quiet and food was great