Char Steak & Lounge

4.5
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923 reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh fish, and masterfully in-house crafted desserts.

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What 923 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
Food
4.5
Service
4.3
Ambience
4.0
Value
Noise · Moderate
87% of people would recommend it to a friend
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JS
JulieS
New York Area
1 review
Dined on March 6, 2020
Overall5Food5Service5Ambience5

Food was great and had the most amazing server ( Paul).

DJ
vipDrJ58
New York Area
9 reviews
Dined on March 5, 2020
Overall4Food4Service4Ambience4

Good steak, noisy and overpriced

HC
HarryC
1 review
Dined on February 29, 2020
Overall3Food5Service2Ambience1

Waited 1.5 hrs for food, the decor was substandard for an upscale Restaurant. the food was good but not anywhere overall as good as Blk&Blue.More costly as well. Overall, not worth the money Bye

CB
CatherineB
1 review
Dined on February 23, 2020
Overall3Food5Service3Ambience3

The restaurant service and food was wonderful. Tho having never been to Char before, wandered around for a bit trying to figure out which seats were in the bar and which was the actual restaurant and no one approached to offer assistance. Coat check was unattended and couldn't access closet w/o finding someone to help. Couldn't find a table in bar that was cleaned off and took a while to get bar tender's attention.

But kuddos to waitress/hostess and food in restaurant.

AY
AnitaY
1 review
Dined on February 21, 2020
Overall5Food5Service5Ambience5

This place has the best fillets I've ever tasted. The service was amazing. I went on a Friday night so it was busy but the waitress did a great job on bringing everything in a timely manner. Overall the experience was worth it. Definitely coming back again in a couple weeks!

MG
MartinG
New York Area
1 review
Dined on February 21, 2020
Overall5Food5Service5Ambience4

Great food and service. We'll definitely be back, with only one request to not be seated by the door that leads to the fireplace area. Several inconsiderate people used it during our dinner stay.

OT
OpenTable Diner
New York Area
3 reviews
Dined on February 18, 2020
Overall5Food5Service5Ambience5

Delicious! Great atmosphere. Just wished they didn’t start charging 5.00 for valet. It used to be a part of good customer service and a courtesy.

SS
SamanthaSim
1 review
Dined on February 17, 2020
Overall3Food4Service2Ambience4

One filet did not come with the sauce that was ordered. The waitress checked on how our food was approximately 30 seconds after it was dropped off not giving us any time to process what was in front of us. We did not see anyone again for about 20 mins. By this time, the steak without sauce was becoming cold. I finally got someone’s attention to tell them of the mistake and they brought hack the steak warmed up again, with the sauce, but the steak was now not cooked as ordered. Wish someone had checked on us sooner.

JM
JeffreyM
New York Area
1 review
Dined on February 17, 2020
Overall5Food5Service5Ambience4

We celebrated our thirtieth anniversary and were treated very well. The service and our dinner were amazing!

C
vipCathy
New York Area
30 reviews
Dined on February 16, 2020
Overall5Food5Service5Ambience5

Great food and service. Everyone in our party of 5 really enjoyed themselves. Also received a great recommendation on a bottle of wine from the sommelier.

PT
PeggyT
1 review
Dined on February 15, 2020
Overall1Food1Service2Ambience3

The service was terrible. From drinks at the bar through dinner. Even had to wait over 10 minutes for them to run the the credit card. Also, my steak was very rare ( I asked for medium) and I could not even cut it. Brought it home for my dog. This was a very special night wand it was ruined!

AS
AmandaS
New York Area
1 review
Dined on February 15, 2020
Overall5Food5Service5Ambience5

We enjoyed one of the best meals ever! The atmosphere was wonderful and the food was delicious. We will definitely be going back again soon.

LW
LindaW
New York Area
4 reviews
Dined on February 15, 2020
Overall4Food4Service3Ambience4

Hi, we dined Saturday February 15 2020. The service was borderline intrusive --- servers were too frequent (not the primary) --interrupting conversation. Halibut was a bit salty.

T
Theresa
1 review
Dined on February 15, 2020
Overall5Food5Service5Ambience5

We had a lovely dinner at Char! Started with drinks in the cozy bar area followed by a delicious meal. The dining room was quiet and spacious.

T
Talkie
New York Area
8 reviews
Dined on February 15, 2020
Overall5Food5Service5Ambience5

Very please with Char. One of my favorite restaurants!!!

N
Nicole
1 review
Dined on February 15, 2020
Overall4Food4Service4Ambience3

Great steaks! I personally prefer Brussel sprouts more crisp. Too dark in there was main issue

A
Ann2018
New York Area
2 reviews
Dined on February 14, 2020
Overall5Food5Service5Ambience5

Valentines

Report
r
viproseann1
New York Area
19 reviews
Dined on February 14, 2020
Overall5Food5Service5Ambience5

This is my favorite restaurant in Rochester.Great food, ambiance, waiters and bartenders. Never a bad meal here. This is a good romantic spot or business venue.Perfect for people watching also.

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall5Food5Service5Ambience3

My wife I spent are Valentine's day first time there beautiful decor food was excellent customer service A+ a little pricey but worth every bite. Now the only negative was are server quoted the prices to us but not to the table right next to us left us feeling some type of way but overall very nice time.

OT
OpenTable Diner
New York Area
1 review
Dined on January 25, 2020
Overall5Food5Service5Ambience5

Went to Char for our youngest sons birthday. One of the best meals we’ve had in a long time!

JV
JayV
New York Area
11 reviews
Dined on January 25, 2020
Overall5Food5Service5Ambience5

Love this Place! Josh creates an atmosphere that is upscale, warm and inviting...... Laura is our server most times that we visit and has become a dear friend as well as the consummate professional! The food is always delicious ! thanks again and we will be back!

OT
OpenTable Diner
Detroit
14 reviews
Dined on January 22, 2020
Overall5Food5Service4Ambience4

Business dinner with Customer

NY
vipNYFoodie
Dallas
11 reviews
Dined on January 17, 2020
Overall4Food4Service5Ambience5

We like coming to Char. The steaks taste delicious, the service is excellent, and the ambiance is fun. The appetizers were great and the desserts are always really good as well. The last two times we have gone, however, the steaks have not been as well prepared as one would hope for this money. With this meal, 2/4 steaks ordered medium-rare came back medium. They were delicious, but just over-cooked a little. Whereas ribeyes are expected to be marbled and have fat, a little too large a percentage of the steak was not edible due to fat and toughness. Again, overall the steak was delicious, but, for the price that we pay, this should not be happening. We will still likely come back, but next time we will send the steaks back if this happens again.

F
Foodie12
New York Area
9 reviews
Dined on January 11, 2020
Overall5Food5Service5Ambience4

Food and service were excellent! The only thing I was a little disappointed about was our seating. It seemed as if we were in a separate part of the restaurant, that the decor wasn’t as nice. Other than that, highly recommend.

KS
KatieS
New York Area
1 review
Dined on January 11, 2020
Overall5Food5Service5Ambience5

The food was amazing and cooked to perfection. The wait staff was extremely attentive and the atmosphere was wonderful. Would definitely go back

AS
AlexS
1 review
Dined on January 3, 2020
Overall5Food5Service5Ambience4

Great food, great service, will definitely be back!!

W
Weezie
Las Vegas
13 reviews
Dined on December 31, 2019
Overall5Food5Service5Ambience5

Very nice early New Years Eve dinner. Excellent service!

SH
SharonH
New York Area
2 reviews
Dined on December 30, 2019
Overall5Food5Service5Ambience5

Great atmosphere, Mark was wonderful and even sang Happy Birthday to me

LP
LizP
1 review
Dined on December 28, 2019
Overall2Food4Service1Ambience2

Food was good but it took us almost 2 hours to get our food, and no one checked in on us

F
Fairportchowhound
New York Area
8 reviews
Dined on December 28, 2019
Overall5Food5Service5Ambience5

First time visit. Had a party of five with a couple finicky eaters. Erin R, our server, immediately greeted our table and was a real pleasure. Informative, funny and efficient. would not hesitate to request her for future visits, which there definitely will be. Everything from apps to dessert was fantastic. We covered a wide variety from the menu for appetizers and entrees. Everyone ended up sharing everything because it was all amazing. From meat and seafood quality, to correct doneness to portion sizes, it was all spot on deliciousness. Will definitely return in the near future and have already recommended to others. Only wish it hadn't taken so long to make the first visit. Kudos to all the staff that night.

R
vipRobert
New York Area
14 reviews
Dined on December 21, 2019
Overall5Food5Service5Ambience4

Great restaurant with wonderful food. The sea bass was cooked perfectly, moist and delicious. French fries were superb. Service is always excellent. The apple cinnamon sorbet for dessert was fantastic. This is real sorbet, not imitation. Highly recommended for date night.

T
Traveler
New York Area
16 reviews
Dined on December 20, 2019
Overall5Food5Service5Ambience4

The service was outstanding. Servers were prompt and attentive, and got everything right. The food was perfectly prepared and nicely presented. It was a busy Friday night and the noise level was high. Only negative is that drink prices were higher than seemed appropriate.

JJ
JandJ
New York Area
1 review
Dined on December 14, 2019
Overall3Food5Service3Ambience2

We visited on Saturday evening. We had a reservation and we were seated promptly. We have been several times but not in the last 12 months. The bar area was packed. There were a lot of children, which is fine but not the norm. The crowd at the bar was also not the norm. There are only a handful of higher-end steak houses in Rochester. Char is our favorite but the bar crowd put a damper on the evening. People were vaping, wearing t-shirts and ball caps. Char used to have some type of a dress code. I don't want to eat an $80 steak a table away from dudes in t-shirts vaping. If we are at a sports bar that's fine. Not here. Staff was sloppy from their attire to recalling specials. We had three servers over the course of the evening. It was confusing. It appears that management has changed or become more lax. If you are going to change the atmosphere you have to lower prices. The drink prices were high but they always are. That said, the martinis were watery and inconsistent. The first was a nice pour, the second was 2/3 . On a positive note the food was very good. In sum, we are happy to pay high end prices for a high end dining experience. This was not one of those times.

C
Chris
New York Area
5 reviews
Dined on December 5, 2019
Overall5Food5Service5Ambience5

It was our first time eating at Char. The valet parking was convenient. Service was great. The food was really good and portions just the right size. The fireplace inside and the firepit outside added some nice ambiance.

G
Gran
New York Area
11 reviews
Dined on December 5, 2019
Overall5Food5Service5Ambience5

Absolutely wonderful restaurant. Tops in Rochester
Food is incredible with a great wine selection.

G
Guest
New England
1 review
Dined on December 3, 2019
Overall4Food5Service5Ambience4

The scallop special was absolutely delicious. One of my favorites so far.
Erin, my server, is wonderful. She is so personable, knowledgeable and attentive. When I return I will request to be seated in her section.

OT
OpenTable Diner
New York Area
3 reviews
Dined on December 3, 2019
Overall5Food5Service5Ambience5

Great steaks and service. Molly and Pauly were there when needed and provided great recommendations.

JL
JackLiem
New York Area
4 reviews
Dined on November 29, 2019
Overall5Food5Service5Ambience5

Great food great environment!

SJ
StevenJ
New York Area
3 reviews
Dined on November 19, 2019
Overall5Food5Service5Ambience5

Ambiance and food were awesome.
Our waitress was a charm

BA
BruceA
New York Area
3 reviews
Dined on November 19, 2019
Overall5Food5Service5Ambience5

Went with my wife for our anniversary. Service was excellent, food was delicious. My wife is allergic to shell fish and they were VERY careful to ensure no cross-contamination. A bit pricey but worth it for the evening event. Definitely recommend it.

FAQs

Char Steak & Lounge is rated 4.5 stars by 923 OpenTable diners.

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