Charcoal and Woodz - Holiday Inn Cloverdale Surrey

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57 reviews
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CAN$30 and under
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Breakfast
We are now offering an exclusive Take-Out Menu including wine, beer and cider delivery. Order pick-up and save 25%, and for free delivery under 6km, call (604) 372-0777! See menu here: https://charcoalandwoodz.com/take-out-menu


David Koonar, Owner and Executive Chef, started his journey 44 years ago when he left Canada for Florence, Italy to train at culinary school.
His training in Italy coupled with his international travels inspired his Mediterranean-fusion style cuisine. His food is prepared slowly and with care creating bold, rich tastes and textures. Come try our mouth-watering flavours that are sure to keep you coming back for more!

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What 57 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.0based on recent ratings
3.0
Food
3.0
Service
2.8
Ambience
3.1
Value
Noise · Moderate
45% of people would recommend it to a friend
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N
1 review
Dined on February 2, 2020
Overall1Food1Service4Ambience3

Butternut squash Soup was brown and lumpy, tasted like masala and curry was added.salmon was raw throughout.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on February 6, 2020

Hello Nunya, Thank you for dinning with us during Dine Out. We are normally known for exceptional food and service. We regret you did not enjoy your experience with us. If you would like to discuss this in more detail please call the Owner & Executive Chef at (604) 782-7258.

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BR
Vancouver
2 reviews
Dined on February 2, 2020
Overall1Food1Service1Ambience1

Feb 2,2020 went for Dine Out. Table reservation for 3. Shoved in back of restaurant and cold air coming thru door. Menu options lamb, ribs, steak or salmon. Two chose ribs 1 steak which was to be medium. Salads and soup came first all good. Shortly after our entrees. Ribs lathered in BBQ sauce, gross and we’re a very poor quality of ribs, tasteless. The steak was overcooked not medium although was better than ribs. Lots of potatoes and vegies on the plate but generic no thought process or presentation. No bread given either. Anyway during dinner Superbowel was on very loud. A large family I’m thinking owners family seated beside us. Their kids were running all around, parents did nothing. Cook it manager even came out of kitchen to talk to his kid to settle him down. Throughout our dinner several family members went in and out of kitchen, even kids. That shouldn’t be allowed!!!!’ Dessert was the best cheesecake with blueberry compote although can guarantee they didn’t make it in house! Would never go back!!!!! Dine out menu is served to impress you, this was a joke. Very disappointing! Don’t waste your time

CP
1 review
Dined on January 28, 2020
Overall2Food2Service2Ambience2

The bar was close by and quite noisy. Mixed salad was good. Salmon smelled fishy as the plate was placed in front of me. Cheesecake was not fresh. Service was okay.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on February 1, 2020

Hello Catherine, We are normally known for exceptional food and service. We regret we missed the mark with you. Please call the Owner & Executive Chef at (604) 782-7258 if you would like to discuss further.

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BM
Vancouver
1 review
Dined on January 25, 2020
Overall2Food2Service3Ambience1

Went to Dine out Vancouver 2020, restaurant not as advertised. Atmosphere and decor was like a budget family restaurant. Steaks were tough, grisly and flat ironed (1/2 inch thick). Service as almost too good. We had to ask the server to slow down as the plates were piling up and we had not finished the courses yet. Felt like we were being rushed to free up table for next guest

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on January 28, 2020

Hello Brenda, Thank you for visiting us during Dine Out and taking the time to provide us with feedback. We are usually known for exceptional food and service. We apologize for missing the mark. If you would like to discuss this further please reach out to the Owner & Executive Chef at (604) 782-7258.

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OT
Las Vegas
4 reviews
Dined on January 19, 2020
Overall4Food3Service4Ambience4

Food was decent. Waiter didn’t come around often enough.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on January 28, 2020

Hi :) Thank you for dinning with us, and taking the time to review us. We are normally known for great food and service. We apologize for missing the mark. I have provided your feedback to the Owner and assure you we are taking action to prevent this from happening in future.

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SR
Vancouver
1 review
Dined on January 18, 2020
Overall4Food4Service2Ambience3

Started by having to wait a while for a server, when the server arrived she was very good. Felt rushed through the dining process, I had not even finished my appetiser when the dinner was put down on the table, would have preferred to have rested for a few minutes. When the main course was eaten, I requested to have some time before our dessert be served; this was duly noted and time allowed. The Dine Out Vancouver menu provided a choice of 2 appetisers - Salad or Soup both were very good. There were 5 Entree choices all sounded delicious we chose the Lamb Osso Bucco served with Rissoto and mixed vegetables, this we both thought was well presented and tasted great. Dessert choice was Cheesecake or Spanish coffee, again we enjoyed both. Yes, I will return!

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on January 24, 2020

Hi Sue :) We are thrilled you enjoyed your Dine Out experience. We would love to serve you again, hopefully soon!

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j
Vancouver
3 reviews
Dined on January 18, 2020
Overall1Food1Service1Ambience1

We mistakenly went on a dine out Vancouver event and was seated at a banquet make shift table and was refused a vacant booth - the meal was served while we were still eating our salads
all of our entrées - the steak was cooked nicely but we could not cut the meat due to excessive gristle running through the meat
They also had a private party at the rear of the restaurant which was very noisy so that we could not have a visit we had to leave. Very disappointed in our experience

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on January 24, 2020

Hello Juliem, We are normally known for exceptional service. We regret we missed the mark! Please contact the Owner & Executive Chef directly at (604) 782-7258 if you would like to discuss further. We appreciate all feedback.

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OT
Edmonton
1 review
Dined on December 7, 2019
Overall1Food1Service1Ambience1

Unfortunately it was a Xmas party so filled with what looked like a private function. No staff to ask as they we’re all busy with function. Shouldn’t have been able to book a reservation when it’s not catering to public.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on December 14, 2019

Hi there, We are normally known for exceptional service. I am very sorry to hear about your experience. We regret we missed the mark. Please reach out to the owner at (604) 782-7258 if you would like to discuss further.

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ID
Las Vegas
7 reviews
Dined on November 22, 2019
Overall3Food3Service2Ambience2

Restaurant was very busy, and very loud. Service was just OK. Our waitress was very friendly, however follow up re drink refills etc. was not good. Perhaps short staffed. Sound from an adjacent party was very loud, so much so that conversation within our group was almost impossible. Generally always enjoy the restaurant, but not this night.

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on November 29, 2019

Hi Ian, We are normally known for exceptional service. We regret we missed the mark on your recent visit. I have forwarded this feedback along to the Manager. Please feel free to reach out to the Owner at (604) 782-7258 if you would like to discuss this further.

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AH
Vancouver
1 review
Dined on May 17, 2019
Overall5Food5Service5Ambience5

Always amazing food and service. Love
It here, we go weekly !

Charcoal and Woodz - Holiday Inn Cloverdale Surrey
Responded on May 23, 2019

Hey Andrea, Thank you for taking the time to review us and support us :)!

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J
1 review
Dined on February 10, 2019
Overall4Food4Service4Ambience4

We (8 of us) arrived at the restaurant for breakfast and they said they had no idea about our reservation made through Open Table but was able to seat us right away with no problem. Staff was quite pleasant, food was delicious with large portions, and the prices were quite reasonable. I would go again.

HY
Vancouver
26 reviews
Dined on February 1, 2019
Overall4Food4Service4Ambience3

Service was fast, almost too much so. We had the Dine out special, appies okay, and came out quickly, but we were barely finished and then our mains arrived. Side dishes nice and hot, which is a rare surprise. My streak was perfectly cooked medium rare, but lacked a bit of flavour.

T
Vancouver
3 reviews
Dined on January 26, 2019
Overall2Food1Service1Ambience2

This restaurant does NOT live up to it's 4* reviews. The service was atrocious; they were extremely busy and very under staffed, we sat at our table for 15 minutes before anyone even came to take our drink order (we still weren't offered water without asking).
We ordered appetizers, 1/2 of which were not received and thus asked to be removed from the bill.
The sangria we ordered (a pitcher) was absolutely disgusting. It tasted like watered down wine, lacking any sort of actual Sangria flavor. We sent it back, a new pitcher was delivered, which was just as disgusting as the first.
The foot was mediocre at best; the pasta sauce tasted like it was mushroom soup from a can, the money spent on a shrimp cocktail appetizer ($13) was not worth what was received; 6 mediocre sized shrimp with bottled cocktail sauce.

I will never return. I will not recommend this restaurant, and I will be sure others know this place is not worth the over-priced money you'll pay to eat here.

TC
Vancouver
3 reviews
Dined on January 26, 2019
Overall5Food4Service5Ambience4

The service was excellent. We participated in the Dine out Vancouver menu and it was fantastic. The menu has lots to choose from and there is also a vegetarian option offered. The owner came over to our table a couple times to ask if everything with our meals and drinks were okay which was appreciated! We will definitely go back and will spread the word on what a great experience we had. Thank you!

LD
Hawaii
1 review
Dined on January 25, 2019
Overall3Food3Service3Ambience2

I was here for Dine Out Vancouver. The soup and dessert were delicious. My main course was a disappointment. The garlic mashed was mediocre and my steak was sinewy.

R
1 review
Dined on January 24, 2019
Overall3Food1Service1Ambience3

Food wasn’t the best, kind of bland. Service was very slow unfortunately.

YT
Vancouver
2 reviews
Dined on January 18, 2019
Overall2Food1Service3Ambience1

Was there for the dine out Vancouver 2019. Food is either super spicy (Jambalaya was not authentic just different) or super saltly (lamb), Squash soup was salty and the Spanish latte was ok. In my opinion it's not worth $35; price way too high for a pub. I wouldn't reconmend this place.

KA
Vancouver
3 reviews
Dined on October 20, 2018
Overall4Food4Service5Ambience4

Service was great and the live music was a nice addition for a weekend evening.

ID
Las Vegas
7 reviews
Dined on August 31, 2018
Overall4Food4Service4Ambience4

Food and service was terrific. Good value for a nice evening out with friends.

ZJ
San Francisco
1 review
Dined on May 13, 2018
Overall2Food2Service3Ambience2

Went for mother’s day brunch with a large group. Too many people packed in the restaurant and seating was terrible. Lengthy line up for the buffet and by the time we got to the food, it was getting cold. They did try their best to keep our drinks full and the entertainment was very good. But for the price, did not get value. Waiting over 20 minutes in a line for food once was more than enough. Not sure how the elderly folks with walkers managed. Next year, will go elsewhere.

KW
Vancouver
7 reviews
Dined on May 13, 2018
Overall3Food2Service3Ambience2

The Mother's Day Brunch was only ok. The food wasn't bad but I would suggest "Fair" would be an appropriate description. The physical layout of the brunch serving area and the resulting line up for service was poor; not something I care to repeat.

OT
Vancouver
1 review
Dined on March 9, 2018
Overall3Food3Service3Ambience3

The atmosphere was nice, not too crowded. The food was ok. Nothing special. Everything kind of tasted the same. Overly seasoned. I had the surf and turf. The prawns were pretty good but the steak was way over seasoned and didn’t really taste like steak due to that. The veggies were cold. I had blueberry cheesecake for dessert and I have had better. All in all it was ok. But I don’t think I’ll go back.

GG
Vancouver
6 reviews
Dined on February 3, 2018
Overall5Food5Service5Ambience5

My husband and I went for the Dine-out menu. The selections were very good and it came with a cocktail or a glass of house wine, which was a nice addition. For a starter I had a salad that had beets and my husband had the tomato basil soup. We both had the ribs and two different desserts which we shared. Our whole meal was excellent! The menu included wine pairings which I tried and liked very much. They had live music which we enjoyed as well. We liked it so much we're going back for Valentines day!

AE
Vancouver
1 review
Dined on January 26, 2018
Overall2Food2Service4Ambience3

Our reservation wasn’t noted, even after calling twice. Not that it mattered as it was a “seat yourself” situation.
The seats themselves have been better days, stretched into ribbons, held together with threads and dreams of better days.
$40 Dine Out menu was wildly overpriced for the venue, so we ordered our dinners off the regular menu. Mediocre at best.
However, our server was amazingly attentive and kept the wine flowing which made the entire evening manageable.

OT
Vancouver
1 review
Dined on January 20, 2018
Overall4Food4Service4Ambience5

Really enjoyed our evening. Even did a little dancing. Look the live music. More places need to do that.

OT
Vancouver
1 review
Dined on December 31, 2017
Overall5Food5Service5Ambience5

Such nice people who work here, and great food too!

G
Vancouver
1 review
Dined on November 8, 2017
Overall2Food5Service2Ambience3

The food was good but waiting 50 minutes to have our food was not acceptable. We had young children with us which made the wait seem even longer. Meals were not all brought out at the same time.

k
Vancouver
33 reviews
Dined on March 31, 2017
Overall4Food3Service4Ambience4

I had their lasagne, it was like Betty Crockers Hamberger Helper. I could have made that myself. What I was looking for was traditional lasagne.

P
Vancouver
10 reviews
Dined on March 31, 2017
Overall3Food3Service3Ambience3

If you are looking for a place to dine on a Friday night but don't have reservations in Cloverdale or Langley and don't want to wait for a table, then this is the perfect place. We made reservations but didn't need them as there were a lot of places to sit. They had some dinner specials but we didn't try them. I had the steak salad however after smelling the lasagna special coming out, I wish I had reconsidered. At 7'ish a gentleman started playing guitar and singing however I felt we were the only 2 listening, a shame really, as he was good.

S
Vancouver
3 reviews
Dined on February 14, 2017
Overall5Food5Service5Ambience5

Surprise good place for a great dinner night.

b
Vancouver
1 review
Dined on January 29, 2017
Overall1Food1Service1Ambience1

Hello All,

Just to advise you I was really looking forward to hanging out with my friends for a dine out experience however when we got our table we were told the dine out didn't start after 2:00 pm on Sunday when we made reservations at 11:00am thru open table, if that was the case we would have gone somewhere else, the service was slow and no one came by to see if we needed anything else. I wouldn't go there again. Thank you and have a nice day.

j
Vancouver
3 reviews
Dined on January 28, 2017
Overall4Food4Service4Ambience4

Tried a new restaurant for DINE OUT and was very impressed with the food & service
It was very busy but were served quickly
My only complaint was it was very noisy but then there was a bar just off the restaurant with a guitar player and would have been nice to sit for awhile and listen

PT
Vancouver
25 reviews
Dined on January 28, 2017
Overall5Food5Service5Ambience5

Terrific service. Friendly servers. Fabulous appys. Owner chatted with hi ensure. All was good. Love this place.
The regular menu is also yummy.

OT
Las Vegas
2 reviews
Dined on January 27, 2017
Overall4Food4Service4Ambience4

We thoroughly enjoyed our evening at your restaurant, the food & service were excellent. We'll definitely be back.

Thank you.

OT
Vancouver
1 review
Dined on January 24, 2017
Overall3Food2Service3Ambience2

right off, having CNN on in a restaurant dining experience is NOT recommended. Really, Trump tickers on going throughout the meal? Our Osso Buco was drenched in sauce...way too much. It made the whole dish taste the same. The dessert of Crème brule was ice cold. All of us that ordered it were surprised it did not come hot. The restaurant was dead, so no reason to not make such a simple dish on demand. Would not go back.

OT
Vancouver
1 review
Dined on January 22, 2017
Overall2Food3Service3Ambience3

I did the reservation last Sunday for Dine Out Festivities and I was successful to book our lunch at 11 am. We really wanted the 1 pm to 2 pm time but the online reservation was just giving us only the 10:30, 10:45 and 11 am. Dine Out Vancouver does not include Sunday, lol.
To our surprise, when we get there at 11 am, the place was almost empty, nobody was welcoming us at the front desk. I was even told that I didn't a reservation on their list. I showed them my email confirmation of my reservation.
It's just we don't want to leave the place and look for another better restaurant, we just tried to enjoy our lunch as much as we could.

OT
Vancouver
6 reviews
Dined on January 14, 2017
Overall5Food5Service5Ambience5

Great food. Friendly staff

A
Vancouver
3 reviews
Dined on December 31, 2016
Overall2Food2Service2Ambience2

My group of friends and I went there for new years eve. The services was a bit slow and there were a few errors when ordering food and drinks.
The food menu was okay, but would like to see more of appy options and more food choices as well.

However, The services was able to provide us paper and pen when i requested upon through open table reservation. that was one of the positive about the services.

B
Vancouver
54 reviews
Dined on December 24, 2016
Overall3Food2Service2Ambience3

My partner and I decided to visit an old haunt with a new name and new ownership. As it was Christmas Eve I understand they were short staffed in a few areas. We waited for somebody to acknowledge us when we arrived and had to wait to be shown to our table. No menus were given and we probably waited 8-10 minutes before we hailed down a server to get drinks. It's not that they weren't around, they were...just not looking at our table. The drinks came and we ordered an appetizer of steak bites which were delicious! My partner ordered the lamb shoulder and I had prawn vindaloo. The lamb was cool and they brought chicken vindaloo for me. The lamb was sent back and I received the prawn dish, my rice was cool but I ate it anyway because the vindaloo was hot. So of course, I was half finished when the new lamb dish came out. Apparently it tasted delicious and was nice and hot. The server explained it was substitute staff in the kitchen because of it being Christmas Eve and that was why our meals weren't up to their usual excellence.
Unfortunately, I don't think we'll return. Yes, apologies were made for the meal but the service was severely lacking. It was not busy in the restaurant yet we were made to wait to be taken to a table, menus weren't presented upon seating and waited for drink orders, etc.
I read the reviews before I booked and was looking forward to a nice evening but sadly it was not to be.

OT
Vancouver
1 review
Dined on December 24, 2016
Overall4Food4Service5Ambience4

I love their pleasant and relaxed atmosphere. You can talk about food with knowledgeable people.
Will come again.