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Charcoal Steak House
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- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Sanitiser or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
3 Pigtails, seasonal vegetable and apple marmalade. with choice of fries or soup
Atlantic salmon served with choice of side
Shaved and roasted beets, orange segments, spicy pecans, feta cheese, mixed greens with maple shallot vinaigrette
Cosy atmosphere, delicious food, excellent service
We had steaks, both was perfect.
Service was well organized and spotless.
Cleanliness great and proper social distancing enforced.
We sat on the patio which was a bit noisier than expected though, mind the placing when picking tables.
The patio is very nicely decorated and laid out. My elderly mother found the noise level loud so she found it hard to hear. The service was very good and the food was good.
Really good food and many selections. Waitress was nice and polite. Food took little while to come to the table but we didn't mind it at all. Definitely visiting again.
Met a friend. Great food as always.
Although the people working are very nice. The quality of food your getting in an "upscale" restaurant is poor. Since it was my first time there I asked our waitress to recommend a couple of appetizers before getting a meal. To our disappointment, both appetizers we ordered were made the exact same. We got shrimp and cauliflower bites. They were just drowning in mayo and the cauliflower bites must have been fried in warm oil cause they were saturated in oil and made both of us feel ill to the point where we couldn't even finish the appetizers. Needless to say we did not order meals and did not feel great when we left.
Its disappointing to know that even an upscale restaurant doesn't put effort on their menu. Two different meals shouldn't be prepared the exact same. It makes me wonder what else they recycle and use with multiple meals.
Had the beef dip and the tenderloin. "Bone-in" tenderloin turned out to be the tenderloin attached to a small chunk of the outside attached to the bone. Very flavourful, went fantastic with the garlic mashed. Beef dip was also delicious - the cheese choice and horseradish aioli gave it a nice zip. Haven't been there in ages and the renos looked primo. Staff were all very cognizant of covid practices while still providing a polite and friendly atmosphere.
We went for a dinner during our honeymoon. The food was incredible, steak frites and the beef dip, both so tender and delicious. Our server was great, as was all the staff, our awesome waitress even surprised us with a dessert to celebrate our marriage. The patio was beautiful, we were just so relaxed out there enjoying our drinks and food.
The service was great as usual but my husband's steak tasted as if it was drenched in propane. He also felt sick the following day. Also, we were seated on the patio, which was to be expected due to the pandemic but we had to fight off a wasp the whole dinner. Overall quite disappointed.
The hospitality was Absolutely amazing. The food was very delicious and staff was very welcoming. Will be back again.
The food was amazing. I’ve never had a bad steak here. Had the tempura asparagus as a starter and it was great.
First time out having dinner since Covid. It was a very pleasant experience. Server was great! Energetic, helpful and made great suggestions. Can’t remember her name.
Whenever in the KW area, we must go to Charcoal! I always get pigtails, their specialty. Reminds me of growing up in Kitchener. Love this place!!
Food was very good; our server, Stella, was excellent! Very attentive and personable
Great Food - Great Service - Always Consistent!
The covered patio is wonderful, starting raining just after we got there but it wasn’t a problem where we were sitting. Our server Sara was excellent. We were celebrating a friend’s birthday and she totally enjoyed it.
Thanks for making it a special lunch, we all enjoyed it and felt very comfortable.
Love going to Charcoal, nicest patio in KW. Food was wonderful and the service was great
One of my favorite places in the region. Always good food and great service
Nice patio, great staff and good food HOWEVER the hotel next door offers special rooms for COVID-19 responders and attracts a type of crowd that requires security guard in the parking lot....which may deter me from going back until it feels safer to park and walk around the restaurant.
We selected the outdoor seating option. They've done a lovely job of distancing tables with a bit of extra space so that all patrons feel comfortable and safe during these unusual times. It was our first night out since the pandemic hit, and the staff ensured a lovely experience with great service.
A reliable and expensive option when other (crowded, noisy) restaurants are unavailable.
So glad to attend Charcoal for the opening of Stage 3 in Kitchener! Love to see you back in action!!
Liked the new layout. The mask thing is weird but that’s everywhere now. Glad everyone is back at work. Food was great as always
Enjoyable experience. Found it a bit loud and therefore hard to hear the waitress, part of the issue was due to the mask which of course we can’t get away from so just speaking louder would help!
We thoroughly enjoyed our lunch. Server was terrific. All in all would recommend your restaurant.
As always charcoal exceeds expectations especially after the long lock down. It was fantastic to be able to get out on a beautiful patio with the family to enjoy an incredibly steak!
We had a very nice time, and enjoyed the food, it was superb!
Reserved online that it was our anniversary but they didn’t do anything for it. That’s alright, the food made up for it. Waitress wasn’t friendly but still pleasant.
Super service! Food was wuick and tasty. Thanks. I hear that brunch is coming back...yaaaa! Please bring back Daryl the musician too.
Great service and great food.
Everything was delicious. Pretty patio.
Everything was great...except the calamari . It was undercooked :(
Waitress was great with her cute mask on!!
Excellent Covid procedures in place
Hand sanitizer available upon arrival
Servers and hostess wearing masks
Tables and chairs sanitized after each use
Great overall and reassuring experience.
This is our favourite restaurant- always outstanding service and food.
The steaks were great! Cesar dressing was a little too garlicky (spicy) & the burger was a burger nothing special. The atmosphere that faces Fairway road is a great place to eat. The reservation I made was for 8:30pm hoping the sun would soon set & did shortly after we arrived. The service was slow but I’m not sure if was because of COVID-19 rules or if they were understaffed. The last time I ate here was 15 years ago.
They extended their patio to allow
For social distancing when dining and they did a fabulous job. It was a gorgeous night. Everyone hopes
For a river view but it was lovely all the same.
Absolutely amazing.!! Staff always treats us like we are the most important customers
This is a jewel of restaurants in Kitchener.
Excellent place to have a gourmet food. Bravo chef!
Charcoal Steak House offers takeout which you can order by calling the restaurant at (519) 893-6570.
Charcoal Steak House is rated 4.6 stars by 2271 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.