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Charcoal Steak House
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- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
6oz flat-iron served with choice of side
Two smoked ribs with BBQ or sweet sauce served with choice of side
grilled 7oz flat iron steak, house cut truffle fries, brandy peppercorn sauce, arugula, fennel, enoki mushrooms
Booked to celebrate our sons Birthday and as it was nice out asked for a patio table (originally booked inside) we were seated and sun was in our eyes and it was windy and chilly when seated so asked to go in and was told the manager would have to agree ??!!
Always had lovely food here but this was not good very mediocre to say the least and waitress abrupt - we ate and left asap as we were cold and so was the food won’t be going back.
Food was very good, service from Jen R was impeccable. Tables were well spaced and COVID protocols in place.
Great service, lots of social distance. We felt safe and really enjoyed our dinner. Thanks!!
Food and service were excellent. The tables were properly socially distanced and the noise level was very good considering the restaurant was full.
Burger was great! Spouse loved the Sonoma salad but said the chicken she added was tasteless.....no spices or marinade. All in all a good dining experience
Our server was fantastic! The ribs were a bit dry and overcooked but the rest of the food was great!
Had the deep fried cauliflower app and it as fabulous. Then had pigtails which are second to none. Overall an excellent experience
Service was excellent ...very friendly and helpful. Food was really good overall we had a very enjoyable evening
We had dinner on the patio at Martini's. Dinner was delicious and the atmosphere was beautiful.
We have went to Charcoal a couple times for dinner and it was fantastic but the last time was horrible.
The waitress never asked us whether we would like another drink, the Mojito I ordered tasted like pop, and when asked to sit outside I was told by the waitress it was full but they moved another patron from behind us outside right after I was told no!
My husband loves pig tails and he didn't find them as meaty as other Visits
Quality food, impeccable service, always a favourite.
Great staff, menu and overall a very good experience.
Wonderful to hear Alex! Thank you for your review!
We had an amazing Sunday brunch. Staff was very helpful with our one year old. Loved that the children's menu came with an appetizer so we could all enjoy an appetizer at the same time. Food was very good as well.
Thank you Daniel for your review, we look forward to having you back! All the Best, Mary T Guest Services
Was not our typical experience at the Charcoal. Usually everything is superb, this time however that was not the case. Martinis were served in alternative glasses - server said there were not proper martini glasses. No olives for the dirty ones. My husband asked for a medium rare steak and was served and very rare piece of meat. Service was also very slow. All perhaps due to challenges with these time. We will definitely go back again .
So nice to get out and enjoy a great meal thanks and stay safe
Thanks Ron, we hope to see you again soon!
Great food and tremendous staff!
Thank you Steve for your review, we appreciate the 5 stars! All the Best, Mary T Guest Services
We had a comfortable and enjoyable meal on the patio.
That is wonderful to hear James, thank you for your review! All the Best, Mary T Guest Services
I know the menu is not what it used to be due to COVID but please bring back the soup of the day and more salad options.
Food and service were excellent. Ambiance of the restaurant was very good.
Thank you David for your review, we hope to see you again soon. All the Best, Mary T Guest Services
Was expecting a great steakhouse like in Torinto or other major cities based on menu and price points. Nothing was bad just an ok for me. NY Strip was very firm with not a lot of flavour. Service was very good.
Delicious brunch menu and love the ambiance of the outdoor dining. Thanks for another great meal!
I loved our waitress Stella. She was very accommodating and made our night aowcial
We love Stella too! So glad to hear you enjoyed your evening, thank you for the wonderful review. All the best, Mary T Guest Services
Service and food quality have declined from pre-COVID levels. We understand it’s a difficult time for the food industry.
We live in Toronto and have been going to this restaurant for 25 years! We celebrate our special occasions here. The food has always been fantastic, the service is warm & friendly, we felt that they did a good job with social distancing measures during our last visit. I had the house special (Pigtails & ribs) my son & husband had the sirloin all cooked to perfection. It’s well worth the drive you will not be disappointed. We love this place!!!
How wonderful to hear! Thank you for the review! We are so lucky to have such a wonderful community of long term guests who celebrate life's milestones with us. Thank you for coming all the way from Toronto, that is as high praise as the 5 stars! We hope to see you again soon. All the best, Mary T
Have been going for years, Always great service and food.
Hello Tim, thank you for joining us, and for the great review. We aim to delight year after year. All the best, Mary T
Reservation through Open Table wasn't found on system at arrival, this was the only concern
Hello Dale, we will look into this. I hope you were seated promptly upon arrival, regardless of the reservation slip. Thank you for letting us know about this error and we hope to see you again soon. Cheers, Mary T Guest Services
Beautiful restaurant, amazing patio (covered seating options, sheltered, heaters, gas fireplace) lots of vegetarian/vegan options!
Food was amazing. Steak was super tender and mine was done well as per my request. My Mom who doesnt really enjoy beef loved her teriyaki stir fry
Food was excellent and so were the wait staff. We look forward to when we will feel comfortable eating indoors. The outdoor patio wasn't the greatest experience due to cool and unsettled weather,
We will definitely return
Went here with the family for my boyfriend's birthday, amazing food and amazing customer service! Our server was great, she found out we were new to the KW area and went out of her way to write down restaurants we needed to try on the back of our bill!
Highly recommend Charcoal Steak House to anyone, and will be returning at some point.
Oh Erin that sounds lovely! I hope you enjoy exploring KW through some of our excellent restaurants, we hope to see you back again soon and let us know what you think! Welcome to our City! Cheers! Mary T
My husband and I are regulars at the charcoal steakhouse. We both decided to try something new. He had the ribs which were wonderful, so tender. I had the salmon and I cannot wait to go back to have it again. I hope they never take this off their menu it was outstanding.
After over 50 Years of coming to Charcoal Steak House I Guess You Know That The Food and Atmospheric Is Awesome.
Thank you for 50 years of excellent visits Rose! We hold dear our community of patrons, you are part of our second family. And we look for to many more years together. All the best to you and yours - Mary T.
Over the past many years whenever I've dined at the Charcoal I've had excellent service and food. It's always a good choice.
Thank you Sharon for your continued patronage over the years, we appreciate the feedback and look forward to seeing you again. All the Best, Mary T.
Always love this place. One of my favorite in town
Thank you so much for the kind words!! We look forward to seeing you again!!! Derek McLay Service Manager Martinis
Delicious steaks,friendly waitress. Covid conscious ,tables nicely spaced.
Hi Janet, thanks for the thoughtful review! I am glad to hear you had a memorable night with us, we hope to see you again soon. Cheers, Mary T of Guest Services
Great upscale meal, quick and professional service.
Great food and service as always. Love the patio.
Great food. Bit pricey but definitely worth it! Server was super nice and friendly. Would love to go back.
Ordered the beet salad as my meal. Very disappointed in the portion size. Very small. It was more of an appetizer size but was not listed in that section. $11.95 way overpriced.
Charcoal Steak House offers takeout which you can order by calling the restaurant at (519) 893-6570.
Charcoal Steak House is rated 4.6 stars by 2325 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.