This restaurant added safety precaution details

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Charcoal Steak House

4.6
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2325 reviews
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CAN$31 to CAN$50
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Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar and Patio offers the full Steak House menu in a more casual setting and brunch on weekends. We are currently offering socially distanced dining indoors and outdoors on our patio (with limited reservable patio tables and lots of walk-in patio tables available).
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Private Dining

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Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 2325 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.6
Service
4.6
Ambience
4.2
Value
Noise · Moderate
93% of people would recommend it to a friend
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JB
JaneB
Atlantic Canada
3 reviews
Dined 2 days ago
Overall2Food2Service2Ambience2

Booked to celebrate our sons Birthday and as it was nice out asked for a patio table (originally booked inside) we were seated and sun was in our eyes and it was windy and chilly when seated so asked to go in and was told the manager would have to agree ??!!
Always had lovely food here but this was not good very mediocre to say the least and waitress abrupt - we ate and left asap as we were cold and so was the food won’t be going back.

JG
JimG
Toronto
1 review
Dined 3 days ago
Overall5Food5Service5Ambience5

Food was very good, service from Jen R was impeccable. Tables were well spaced and COVID protocols in place.

G
Gordon
1 review
Dined 3 days ago
Overall5Food5Service5Ambience5

Great service, lots of social distance. We felt safe and really enjoyed our dinner. Thanks!!

RO
RobertO
Toronto
9 reviews
Dined 3 days ago
Overall5Food5Service5Ambience4

Food and service were excellent. The tables were properly socially distanced and the noise level was very good considering the restaurant was full.

M
vipMurman
Toronto
27 reviews
Dined 3 days ago
Overall5Food4Service5Ambience5

Burger was great! Spouse loved the Sonoma salad but said the chicken she added was tasteless.....no spices or marinade. All in all a good dining experience

S
Shannon
Toronto
1 review
Dined 4 days ago
Overall5Food5Service5Ambience5

Our server was fantastic! The ribs were a bit dry and overcooked but the rest of the food was great!

TS
TomS
Toronto
1 review
Dined 5 days ago
Overall5Food5Service5Ambience4

Had the deep fried cauliflower app and it as fabulous. Then had pigtails which are second to none. Overall an excellent experience

B
Bluenose
1 review
Dined 6 days ago
Overall5Food5Service5Ambience4

Service was excellent ...very friendly and helpful. Food was really good overall we had a very enjoyable evening

HM
HeatherM
1 review
Dined 6 days ago
Overall4Food4Service4Ambience4

We had dinner on the patio at Martini's. Dinner was delicious and the atmosphere was beautiful.

BR
BReanne
Toronto
1 review
Dined 6 days ago
Overall2Food4Service1Ambience2

We have went to Charcoal a couple times for dinner and it was fantastic but the last time was horrible.

The waitress never asked us whether we would like another drink, the Mojito I ordered tasted like pop, and when asked to sit outside I was told by the waitress it was full but they moved another patron from behind us outside right after I was told no!

MM
MarionM
Toronto
1 review
Dined 7 days ago
Overall4Food4Service4Ambience4

My husband loves pig tails and he didn't find them as meaty as other Visits

LS
LauraS
1 review
Dined on September 14, 2020
Overall5Food4Service5Ambience5

Quality food, impeccable service, always a favourite.

A
Alex
Toronto
6 reviews
Dined on September 14, 2020
Overall5Food5Service5Ambience5

Great staff, menu and overall a very good experience.

Charcoal Steak House
Responded 3 days ago

Wonderful to hear Alex! Thank you for your review!

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D
Daniel
Toronto
1 review
Dined on September 13, 2020
Overall5Food4Service5Ambience5

We had an amazing Sunday brunch. Staff was very helpful with our one year old. Loved that the children's menu came with an appetizer so we could all enjoy an appetizer at the same time. Food was very good as well.

Charcoal Steak House
Responded 3 days ago

Thank you Daniel for your review, we look forward to having you back! All the Best, Mary T Guest Services

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TM
vipTammyM
Toronto
9 reviews
Dined on September 12, 2020
Overall3Food3Service2Ambience4

Was not our typical experience at the Charcoal. Usually everything is superb, this time however that was not the case. Martinis were served in alternative glasses - server said there were not proper martini glasses. No olives for the dirty ones. My husband asked for a medium rare steak and was served and very rare piece of meat. Service was also very slow. All perhaps due to challenges with these time. We will definitely go back again .

RS
RonS
1 review
Dined on September 12, 2020
Overall4Food4Service5Ambience5

So nice to get out and enjoy a great meal thanks and stay safe

Charcoal Steak House
Responded 3 days ago

Thanks Ron, we hope to see you again soon!

Report
SA
SteveA
Toronto
1 review
Dined on September 12, 2020
Overall5Food5Service5Ambience5

Great food and tremendous staff!

Charcoal Steak House
Responded 3 days ago

Thank you Steve for your review, we appreciate the 5 stars! All the Best, Mary T Guest Services

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JS
JamesS
Toronto
1 review
Dined on September 11, 2020
Overall4Food4Service4Ambience4

We had a comfortable and enjoyable meal on the patio.

Charcoal Steak House
Responded 3 days ago

That is wonderful to hear James, thank you for your review! All the Best, Mary T Guest Services

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b
binmeel
Toronto
1 review
Dined on September 10, 2020
Overall4Food4Service4Ambience4

I know the menu is not what it used to be due to COVID but please bring back the soup of the day and more salad options.

DN
DavidN
1 review
Dined on September 10, 2020
Overall4Food5Service4Ambience4

Food and service were excellent. Ambiance of the restaurant was very good.

Charcoal Steak House
Responded 3 days ago

Thank you David for your review, we hope to see you again soon. All the Best, Mary T Guest Services

Report
DO
vipDaveO
Toronto
129 reviews
Dined on September 6, 2020
Overall3Food3Service4Ambience3

Was expecting a great steakhouse like in Torinto or other major cities based on menu and price points. Nothing was bad just an ok for me. NY Strip was very firm with not a lot of flavour. Service was very good.

OT
OpenTable Diner
Toronto
1 review
Dined on September 6, 2020
Overall5Food5Service3Ambience5

Delicious brunch menu and love the ambiance of the outdoor dining. Thanks for another great meal!

OT
OpenTable Diner
1 review
Dined on September 5, 2020
Overall5Food5Service5Ambience5

I loved our waitress Stella. She was very accommodating and made our night aowcial

Charcoal Steak House
Responded on September 8, 2020

We love Stella too! So glad to hear you enjoyed your evening, thank you for the wonderful review. All the best, Mary T Guest Services

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OT
vipOpenTable Diner
Toronto
9 reviews
Dined on September 5, 2020
Overall3Food3Service3Ambience4

Service and food quality have declined from pre-COVID levels. We understand it’s a difficult time for the food industry.

FR
FRANCAW
1 review
Dined on September 5, 2020
Overall5Food5Service5Ambience5

We live in Toronto and have been going to this restaurant for 25 years! We celebrate our special occasions here. The food has always been fantastic, the service is warm & friendly, we felt that they did a good job with social distancing measures during our last visit. I had the house special (Pigtails & ribs) my son & husband had the sirloin all cooked to perfection. It’s well worth the drive you will not be disappointed. We love this place!!!

Charcoal Steak House
Responded on September 8, 2020

How wonderful to hear! Thank you for the review! We are so lucky to have such a wonderful community of long term guests who celebrate life's milestones with us. Thank you for coming all the way from Toronto, that is as high praise as the 5 stars! We hope to see you again soon. All the best, Mary T

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TE
TimE
Toronto
1 review
Dined on September 5, 2020
Overall5Food5Service5Ambience5

Have been going for years, Always great service and food.

Charcoal Steak House
Responded on September 8, 2020

Hello Tim, thank you for joining us, and for the great review. We aim to delight year after year. All the best, Mary T

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DB
DaleB
1 review
Dined on September 5, 2020
Overall5Food5Service5Ambience4

Reservation through Open Table wasn't found on system at arrival, this was the only concern

Charcoal Steak House
Responded on September 8, 2020

Hello Dale, we will look into this. I hope you were seated promptly upon arrival, regardless of the reservation slip. Thank you for letting us know about this error and we hope to see you again soon. Cheers, Mary T Guest Services

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OT
OpenTable Diner
Toronto
4 reviews
Dined on September 4, 2020
Overall5Food4Service4Ambience5

Beautiful restaurant, amazing patio (covered seating options, sheltered, heaters, gas fireplace) lots of vegetarian/vegan options!

o
oljas
1 review
Dined on September 3, 2020
Overall4Food5Service4Ambience3

Food was amazing. Steak was super tender and mine was done well as per my request. My Mom who doesnt really enjoy beef loved her teriyaki stir fry

G
George
Tampa
3 reviews
Dined on September 3, 2020
Overall4Food5Service5Ambience3

Food was excellent and so were the wait staff. We look forward to when we will feel comfortable eating indoors. The outdoor patio wasn't the greatest experience due to cool and unsettled weather,

We will definitely return

EF
ErinF
1 review
Dined on September 2, 2020
Overall5Food5Service5Ambience4

Went here with the family for my boyfriend's birthday, amazing food and amazing customer service! Our server was great, she found out we were new to the KW area and went out of her way to write down restaurants we needed to try on the back of our bill!
Highly recommend Charcoal Steak House to anyone, and will be returning at some point.

Charcoal Steak House
Responded on September 3, 2020

Oh Erin that sounds lovely! I hope you enjoy exploring KW through some of our excellent restaurants, we hope to see you back again soon and let us know what you think! Welcome to our City! Cheers! Mary T

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T
vipThunderbay1
Toronto
23 reviews
Dined on September 2, 2020
Overall5Food5Service4Ambience5

My husband and I are regulars at the charcoal steakhouse. We both decided to try something new. He had the ribs which were wonderful, so tender. I had the salmon and I cannot wait to go back to have it again. I hope they never take this off their menu it was outstanding.

R
Rose
Toronto
4 reviews
Dined on August 31, 2020
Overall5Food5Service5Ambience4

After over 50 Years of coming to Charcoal Steak House I Guess You Know That The Food and Atmospheric Is Awesome.

Charcoal Steak House
Responded on September 3, 2020

Thank you for 50 years of excellent visits Rose! We hold dear our community of patrons, you are part of our second family. And we look for to many more years together. All the best to you and yours - Mary T.

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SS
SharonS
1 review
Dined on August 31, 2020
Overall5Food5Service5Ambience5

Over the past many years whenever I've dined at the Charcoal I've had excellent service and food. It's always a good choice.

Charcoal Steak House
Responded on September 3, 2020

Thank you Sharon for your continued patronage over the years, we appreciate the feedback and look forward to seeing you again. All the Best, Mary T.

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ZS
ZamirS
Toronto
6 reviews
Dined on August 29, 2020
Overall5Food5Service5Ambience5

Always love this place. One of my favorite in town

Charcoal Steak House
Responded on August 30, 2020

Thank you so much for the kind words!! We look forward to seeing you again!!! Derek McLay Service Manager Martinis

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JB
JanetB
Toronto
1 review
Dined on August 29, 2020
Overall5Food5Service5Ambience5

Delicious steaks,friendly waitress. Covid conscious ,tables nicely spaced.

Charcoal Steak House
Responded on September 3, 2020

Hi Janet, thanks for the thoughtful review! I am glad to hear you had a memorable night with us, we hope to see you again soon. Cheers, Mary T of Guest Services

Report
FD
vipFineDiningLover
Toronto
39 reviews
Dined on August 26, 2020
Overall5Food5Service5Ambience5

Great upscale meal, quick and professional service.

MH
MHinKW
1 review
Dined on August 26, 2020
Overall5Food5Service5Ambience5

Great food and service as always. Love the patio.

C
Chelsea89
1 review
Dined on August 25, 2020
Overall5Food5Service5Ambience5

Great food. Bit pricey but definitely worth it! Server was super nice and friendly. Would love to go back.

D
Disappointed
1 review
Dined on August 24, 2020
Overall4Food2Service4Ambience4

Ordered the beet salad as my meal. Very disappointed in the portion size. Very small. It was more of an appetizer size but was not listed in that section. $11.95 way overpriced.

FAQs

Charcoal Steak House offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.6 stars by 2325 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.

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