This restaurant added safety precaution details

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Charcoal Steak House

4.6
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2271 reviews
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CAN$31 to CAN$50
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Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy AAA Steaks, richly marbled wagyu, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our Martinis Bar and Patio offers the full Steak House menu in a more casual setting and brunch on weekends. We are currently offering socially distanced dining indoors and outdoors on our patio (with limited reservable patio tables and lots of walk-in patio tables available).
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Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 2271 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.6
Service
4.6
Ambience
4.2
Value
Noise · Moderate
94% of people would recommend it to a friend
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TS
TiaS
1 review
Dined 3 days ago
Overall5Food5Service5Ambience5

Cosy atmosphere, delicious food, excellent service

G
George
Kansas City
5 reviews
Dined 5 days ago
Overall5Food5Service5Ambience3

We had steaks, both was perfect.
Service was well organized and spotless.
Cleanliness great and proper social distancing enforced.

We sat on the patio which was a bit noisier than expected though, mind the placing when picking tables.

SS
SuS1
Toronto
6 reviews
Dined 5 days ago
Overall4Food4Service5Ambience5

The patio is very nicely decorated and laid out. My elderly mother found the noise level loud so she found it hard to hear. The service was very good and the food was good.

AB
ArunaB
1 review
Dined on August 4, 2020
Overall5Food5Service5Ambience5

Really good food and many selections. Waitress was nice and polite. Food took little while to come to the table but we didn't mind it at all. Definitely visiting again.

T
vipThunderbay1
Toronto
22 reviews
Dined on August 3, 2020
Overall5Food5Service5Ambience5

Met a friend. Great food as always.

P
Paul
Toronto
1 review
Dined on August 3, 2020
Overall2Food1Service4Ambience3

Although the people working are very nice. The quality of food your getting in an "upscale" restaurant is poor. Since it was my first time there I asked our waitress to recommend a couple of appetizers before getting a meal. To our disappointment, both appetizers we ordered were made the exact same. We got shrimp and cauliflower bites. They were just drowning in mayo and the cauliflower bites must have been fried in warm oil cause they were saturated in oil and made both of us feel ill to the point where we couldn't even finish the appetizers. Needless to say we did not order meals and did not feel great when we left.

Its disappointing to know that even an upscale restaurant doesn't put effort on their menu. Two different meals shouldn't be prepared the exact same. It makes me wonder what else they recycle and use with multiple meals.

KW
KateW
Toronto
1 review
Dined on July 31, 2020
Overall5Food5Service5Ambience4

Had the beef dip and the tenderloin. "Bone-in" tenderloin turned out to be the tenderloin attached to a small chunk of the outside attached to the bone. Very flavourful, went fantastic with the garlic mashed. Beef dip was also delicious - the cheese choice and horseradish aioli gave it a nice zip. Haven't been there in ages and the renos looked primo. Staff were all very cognizant of covid practices while still providing a polite and friendly atmosphere.

AZ
AdamZ
1 review
Dined on July 31, 2020
Overall5Food5Service5Ambience5

We went for a dinner during our honeymoon. The food was incredible, steak frites and the beef dip, both so tender and delicious. Our server was great, as was all the staff, our awesome waitress even surprised us with a dessert to celebrate our marriage. The patio was beautiful, we were just so relaxed out there enjoying our drinks and food.

M
Melanie
Toronto
1 review
Dined on July 31, 2020
Overall3Food2Service5Ambience3

The service was great as usual but my husband's steak tasted as if it was drenched in propane. He also felt sick the following day. Also, we were seated on the patio, which was to be expected due to the pandemic but we had to fight off a wasp the whole dinner. Overall quite disappointed.

ML
MarkL
1 review
Dined on July 29, 2020
Overall5Food5Service5Ambience5

LOL llllllllllllllllllllllllllllllllllllllllllllllll

Report
NA
NikkiA
1 review
Dined on July 26, 2020
Overall5Food5Service5Ambience5

The hospitality was Absolutely amazing. The food was very delicious and staff was very welcoming. Will be back again.
Thank you

JV
JeremyV
1 review
Dined on July 23, 2020
Overall5Food5Service5Ambience5

The food was amazing. I’ve never had a bad steak here. Had the tempura asparagus as a starter and it was great.

OT
OpenTable Diner
Toronto
1 review
Dined on July 23, 2020
Overall5Food5Service5Ambience4

First time out having dinner since Covid. It was a very pleasant experience. Server was great! Energetic, helpful and made great suggestions. Can’t remember her name.

4
42go
Toronto
2 reviews
Dined on July 23, 2020
Overall5Food5Service5Ambience5

Whenever in the KW area, we must go to Charcoal! I always get pigtails, their specialty. Reminds me of growing up in Kitchener. Love this place!!

DR
DaveR
1 review
Dined on July 22, 2020
Overall4Food4Service5Ambience4

Food was very good; our server, Stella, was excellent! Very attentive and personable

PV
PV917
Toronto
2 reviews
Dined on July 22, 2020
Overall5Food5Service5Ambience5

Great Food - Great Service - Always Consistent!

OT
OpenTable Diner
1 review
Dined on July 22, 2020
Overall5Food4Service5Ambience5

The covered patio is wonderful, starting raining just after we got there but it wasn’t a problem where we were sitting. Our server Sara was excellent. We were celebrating a friend’s birthday and she totally enjoyed it.
Thanks for making it a special lunch, we all enjoyed it and felt very comfortable.

c
crobic
Toronto
8 reviews
Dined on July 21, 2020
Overall5Food5Service5Ambience5

Love going to Charcoal, nicest patio in KW. Food was wonderful and the service was great

ZS
ZamirS
Toronto
4 reviews
Dined on July 19, 2020
Overall5Food5Service5Ambience5

One of my favorite places in the region. Always good food and great service

CD
CDWKitchener
1 review
Dined on July 19, 2020
Overall5Food4Service5Ambience4

Nice patio, great staff and good food HOWEVER the hotel next door offers special rooms for COVID-19 responders and attracts a type of crowd that requires security guard in the parking lot....which may deter me from going back until it feels safer to park and walk around the restaurant.

OT
OpenTable Diner
Toronto
1 review
Dined on July 18, 2020
Overall5Food4Service5Ambience5

We selected the outdoor seating option. They've done a lovely job of distancing tables with a bit of extra space so that all patrons feel comfortable and safe during these unusual times. It was our first night out since the pandemic hit, and the staff ensured a lovely experience with great service.

DS
DougS
Las Vegas
1 review
Dined on July 18, 2020
Overall4Food4Service4Ambience4

A reliable and expensive option when other (crowded, noisy) restaurants are unavailable.

TB
TracyBennett
Toronto
1 review
Dined on July 17, 2020
Overall5Food5Service5Ambience5

So glad to attend Charcoal for the opening of Stage 3 in Kitchener! Love to see you back in action!!

LO
LindsayO
1 review
Dined on July 17, 2020
Overall5Food5Service5Ambience5

Liked the new layout. The mask thing is weird but that’s everywhere now. Glad everyone is back at work. Food was great as always

TB
TammyB
1 review
Dined on July 16, 2020
Overall5Food5Service4Ambience5

Enjoyable experience. Found it a bit loud and therefore hard to hear the waitress, part of the issue was due to the mask which of course we can’t get away from so just speaking louder would help!

CA
CAROLINEI
1 review
Dined on July 13, 2020
Overall5Food5Service5Ambience5

We thoroughly enjoyed our lunch. Server was terrific. All in all would recommend your restaurant.

G
vipGary
Toronto
2 reviews
Dined on July 13, 2020
Overall5Food5Service5Ambience5

As always charcoal exceeds expectations especially after the long lock down. It was fantastic to be able to get out on a beautiful patio with the family to enjoy an incredibly steak!

BF
BarbF
1 review
Dined on July 13, 2020
Overall4Food5Service5Ambience4

We had a very nice time, and enjoyed the food, it was superb!

MN
MilaN
1 review
Dined on July 12, 2020
Overall4Food5Service3Ambience5

Reserved online that it was our anniversary but they didn’t do anything for it. That’s alright, the food made up for it. Waitress wasn’t friendly but still pleasant.

FD
vipFineDiningLover
Toronto
34 reviews
Dined on July 12, 2020
Overall5Food5Service5Ambience5

Super service! Food was wuick and tasty. Thanks. I hear that brunch is coming back...yaaaa! Please bring back Daryl the musician too.

LB
vipLuvBriiTuscan
Toronto
34 reviews
Dined on July 11, 2020
Overall5Food5Service5Ambience5

Great service and great food.

OT
OpenTable Diner
Toronto
8 reviews
Dined on July 11, 2020
Overall4Food5Service5Ambience4

Everything was delicious. Pretty patio.

LS
LindsayS
1 review
Dined on July 9, 2020
Overall3Food1Service5Ambience5

Everything was great...except the calamari . It was undercooked :(

Waitress was great with her cute mask on!!

HM
HelenM
Toronto
1 review
Dined on July 9, 2020
Overall5Food5Service5Ambience5

Excellent Covid procedures in place
Hand sanitizer available upon arrival
Servers and hostess wearing masks
Tables and chairs sanitized after each use
Tables distanced
Great overall and reassuring experience.

TG
vipTaraG
Toronto
3 reviews
Dined on July 8, 2020
Overall5Food5Service5Ambience3

Anniversary

TM
vipTammyM
Toronto
8 reviews
Dined on July 7, 2020
Overall5Food5Service5Ambience5

This is our favourite restaurant- always outstanding service and food.

TM
TimM
Toronto
2 reviews
Dined on July 4, 2020
Overall5Food4Service4Ambience5

The steaks were great! Cesar dressing was a little too garlicky (spicy) & the burger was a burger nothing special. The atmosphere that faces Fairway road is a great place to eat. The reservation I made was for 8:30pm hoping the sun would soon set & did shortly after we arrived. The service was slow but I’m not sure if was because of COVID-19 rules or if they were understaffed. The last time I ate here was 15 years ago.

OT
OpenTable Diner
Toronto
1 review
Dined on July 3, 2020
Overall5Food5Service5Ambience5

They extended their patio to allow
For social distancing when dining and they did a fabulous job. It was a gorgeous night. Everyone hopes
For a river view but it was lovely all the same.

RB
vipRonB
Toronto
4 reviews
Dined on July 3, 2020
Overall5Food5Service5Ambience5

Absolutely amazing.!! Staff always treats us like we are the most important customers

EB
ElenaB
Toronto
9 reviews
Dined on July 1, 2020
Overall5Food5Service5Ambience5

This is a jewel of restaurants in Kitchener.
Excellent place to have a gourmet food. Bravo chef!

FAQs

Charcoal Steak House offers takeout which you can order by calling the restaurant at (519) 893-6570.

Charcoal Steak House is rated 4.6 stars by 2271 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.

Tweets by Charcoal Steak House