Charcoal Steak House

4.6
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2160 reviews
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CAN$30 and under
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Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Join us for our Inventive and creative REDEMPTION Brunch Saturday and Sundays from 10 - 2 and try our enlightened Vegan Version Menu Our pastry team has crafted delicious desserts to add that perfect finishing touch. Round out your dining experience with a selection from our Sommelier -selected wine list.

Private Dining

Private and semi-private dining rooms available for your special occasion from 8 to 80 guests.

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What 2160 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.6
Service
4.5
Ambience
4.2
Value
Noise · Moderate
95% of people would recommend it to a friend
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LS
1 review
Dined 5 days ago
Overall5Food5Service5Ambience5

We were a group of 5 who can't always get together but when we do the conversation is long and livley. Our server was amazing !!
Up front w told her we would need to be reminded to stay on track with the ordering.
She was funny and kind and was able to remind us we "now have to place our food order if we would like to eat".All done with a charming professional manner.
Bravo!!

WM
Toronto
33 reviews
Dined 6 days ago
Overall5Food5Service5Ambience5

Sat at bar in what used to be Martinis. Great bar-side service. Food & drinks were top drawer. Very pleasant evening.

AW
Toronto
1 review
Dined on December 8, 2019
Overall5Food5Service5Ambience5

We celebrated two family birthdays at Charcoal Steak House and the experience was great!
Nicole was a most lovely server. She was thoughtful and responsive, especially when one dinner was a little less than perfect - she insisted on making it right. The complimentary cupcakes for our celebrants were a nice touch. The manager followed through with a visit to ensure that the 'meal correction' was an improvement. It was! Oh! And the food was delicious!!

GS
Toronto
6 reviews
Dined on December 8, 2019
Overall5Food5Service5Ambience5

Good choices on menu
Accommodating for gluten free

CN
1 review
Dined on December 7, 2019
Overall3Food3Service2Ambience2

Finding the quality of Charcoal has really gone down in the past few years. In the past 2 times I've been this year I found the experience was mediocre in comparison to the price charged.

In this particular occasion we had a few items that made the experience lack luster. The server took far too long to get our drinks and to let us know that the bottle of wine we selected was not available claiming the wine list was "printed early" and they had not actually ordered a number of the wines listed on their menu. Two individuals from our group ordered the Prime Rib and requested it be cooked to medium and it was well done. The starter was completely missed until we reminded our server once our meals had been delivered.

DM
1 review
Dined on December 6, 2019
Overall5Food5Service5Ambience5

We celebrated our anniversary this past Friday and the food was fantastic! When we finished dinner our server brought out a flourless brownie with Happy 9th Anniversary on it...it was lovely

K
1 review
Dined on December 4, 2019
Overall3Food4Service3Ambience1

This was the loudest restaurant I've ever been to in my life. We were ear to ear with other tables on a Wednesday evening, it was extremely strange. The food was very good but I was ready to leave quickly as the noise level was just insane. I ate here a couple of years ago and the layout was different and it felt much more upscale- squishing everyone close together when we're paying for an expensive dining experience just takes away from the vibe this place is supposed to have. In the future I'll go somewhere quieter and more ambient when I want a fancy meal.

CC
1 review
Dined on December 4, 2019
Overall4Food5Service3Ambience5

Food was great tasting but was warm/cold when it came out. We had to wait a while between apps and meal. For the price, you would expect top service and food perfect. But overall food, atmosphere was great!

JW
Toronto
1 review
Dined on December 4, 2019
Overall5Food5Service5Ambience5

This is my favourite restaurant of all times. Have been going to this restaurant for my birthdays at a very young age and have continued the tradition with our children and now our grandchildren. Fabulous food, great atmosphere.

SC
Toronto
4 reviews
Dined on December 3, 2019
Overall5Food5Service4Ambience5

The ambiance and great food is what brings us back here time after time. Martinis is great for after any local meeting and the Charcoal dining room is great for family special occasions.

G
Toronto
1 review
Dined on December 2, 2019
Overall5Food5Service5Ambience5

As always the service. Food and ambience was excellent!

JC
Toronto
2 reviews
Dined on December 1, 2019
Overall5Food5Service5Ambience5

Awesome all around, service was spectacular thanks

RB
1 review
Dined on November 28, 2019
Overall5Food5Service5Ambience5

Great place for a work lunch. Accommodated more people than our reservation was for. Fantastic service and food.

J
Birmingham
9 reviews
Dined on November 25, 2019
Overall5Food5Service5Ambience5

Amazing. Food was perfect and server was amazing. Will come back.

F
Toronto
6 reviews
Dined on November 24, 2019
Overall4Food4Service4Ambience4

The service was great and the food was good the deep-fried cauliflowers was great, I think it is a new recipe best ever

J
Toronto
3 reviews
Dined on November 23, 2019
Overall5Food5Service5Ambience5

I've been away too long, can't wait to go back. Thank you for a great dinner and experience . Thanks to Stella and Natalie for the great service !

d
Toronto
1 review
Dined on November 22, 2019
Overall4Food4Service4Ambience4

Daughter’s birthday

KI
1 review
Dined on November 21, 2019
Overall5Food5Service5Ambience5

Have been coming to Charcoal for years. This time we enjoyed a wonderful meal after a long day of Xmas shopping. Stella took tremendous care of us... her service was exemplary! Thank you again for a fanastic experience.

MW
Toronto
1 review
Dined on November 21, 2019
Overall3Food2Service3Ambience1

Overall ok. Wife got a free dessert for her birthday which was very nice.

Charcoal used to be the “hit” please to be in the region. With recent renovations, some of that vibe and ambience has been lost.

Appetizers were ok, but in the past, have received better quality. Waitress didn’t know menu. Loud customers at bar took away from ambience.

May not come back again for birthday dinners again. My wife was hoping for better, and deserves better.

T
Toronto
18 reviews
Dined on November 21, 2019
Overall5Food5Service5Ambience5

The charcoal steakhouse is my husband and my favourite place to go. We are never disappointed in the service or the food. Their beef dip is the best in KW.

Charcoal Steak House
Responded on November 22, 2019

We love having you join us!!

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P
Toronto
16 reviews
Dined on November 13, 2019
Overall4Food5Service4Ambience4

Always reliable and if your meal isn’t what you expect no problem with making it right

Charcoal Steak House
Responded on November 22, 2019

We certainly hope that we wow everyone the first time but we are always happy to get it right if we don't! Thank you for your wonderful review!

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P
Toronto
1 review
Dined on November 9, 2019
Overall5Food5Service5Ambience5

Everyone was wonderful and made our evening very enjoyable. They were able to accommodate the kids and were very attentive .. always a great time . Already planning another dinnner

Charcoal Steak House
Responded on November 22, 2019

Thank you for your wonderful review Paulina! We can't wait to see you again!

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T
Orlando
3 reviews
Dined on November 9, 2019
Overall4Food4Service3Ambience4

I love this restaurant. Overall, the food was good, but for the first time, my steak wasn't cooked to order. I ordered medium well and I got medium-rare. When I cut into it initially it seemed fine, but then when I got further in I saw that it was rare and to make matters worse, I had blood swimming around my plate and mixing with potatoes! I didn't finish it and didn't see our server at the right time to inform her. However, the wonton nachos were a great hit for all of us at the table! Next time...I'll skip the steak and get the nachos. ;)

Charcoal Steak House
Responded on November 22, 2019

I absolutely love the nachos too but we should have gotten your steak right for you the first time. I am so sorry that your server didn't check on you or follow up with you. We want you to get the steak when you come here!! Please email me directly so I can invite you back for a proper steak dinner. kevinb@charcoalgroup.ca

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D
Toronto
6 reviews
Dined on November 8, 2019
Overall5Food5Service5Ambience5

Outstanding service - great food - still the best steakhouse in Waterloo region.

Charcoal Steak House
Responded on November 22, 2019

Thank you so much for your wonderful review! I have passed your comments along to your server!

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OT
Toronto
1 review
Dined on November 8, 2019
Overall5Food5Service5Ambience5

Food was fantastic and the service was superb.

Charcoal Steak House
Responded on November 22, 2019

Thank you so much for your review!

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WH
Toronto
1 review
Dined on November 8, 2019
Overall4Food3Service4Ambience4

too much dressing on the wedge salad - everything else was fine

Charcoal Steak House
Responded on November 22, 2019

Thank you for your review Warren. I am sorry that your salad was overdressed and that the rest of your meal was only 'fine'. Here 'fine' is not what we are looking to achieve. I would love to hear how we could have made improved your dining experience so the next visit you are completely satisfied. Please feel free to email me directly at kevinb@charcoalgroup.ca

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OT
1 review
Dined on November 8, 2019
Overall5Food5Service5Ambience5

The new Assistant Manager really does understand customer service. A great evening and we will be back.

Charcoal Steak House
Responded on November 22, 2019

We are so lucky to have a great Management team! I will pass along your comment to him! Thank you for your review!

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CL
Toronto
2 reviews
Dined on November 8, 2019
Overall5Food5Service5Ambience5

I'm not thrilled with the renovations at the Charcoal (and wildcraft for that matter). I would prefer a more intimate setting than sitting out in the bullpen. But obviously marketing research has been done and a bigger bar scene is what most patrons prefer. i was happy to know that there still is some intimate seating available by the fireplace - which is where we were seated. We enjoyed our celebration meal. The food was all great with the exception of the Caesar salad (the person who ordered it could only eat 1/3 of it because there was too much dressing). Even visually, it looked way overdressed. But the service was really fantastic. The wait staff is top notch.

Charcoal Steak House
Responded on November 22, 2019

Thank you for your review Carolyn. I am sorry that you do not like the renovations as much as we do. Please feel free to request certain tables that give you the more 'intimate' setting that you are looking for when booking. We will always do everything to accommodate guests requests as much as possible. I am sorry about the Caesar as well. I have talked to your server about checking on all steps of the meal for the future. Thank you so much for letting us know!

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BM
Toronto
1 review
Dined on November 7, 2019
Overall4Food4Service4Ambience4

Great spot to bring foreign business guests for a great meal.

Charcoal Steak House
Responded on November 22, 2019

Thank you so much for your review Brad. We look forward to your next visit!!

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CR
Edmonton
8 reviews
Dined on November 1, 2019
Overall5Food5Service5Ambience5

Excellent restaurant!! Very good food and the service is fantastic!

Charcoal Steak House
Responded on November 7, 2019

Thank you Carla! I have let your server know about your comments! We cannot wait to have you back again soon!

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CM
Toronto
6 reviews
Dined on October 28, 2019
Overall5Food5Service5Ambience5

Amazing food as usual! And we have leftovers for tomorrow :)

Charcoal Steak House
Responded on November 7, 2019

Thank you so much for your review Carolyn! We hope to see you again soon!

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EP
Toronto
1 review
Dined on October 28, 2019
Overall5Food5Service5Ambience5

Business / networking lunch. Perfect atmosphere for a meeting and food was great. Lori was fantastic!!

Charcoal Steak House
Responded on November 7, 2019

Thank you so much Erin!!

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OT
Toronto
1 review
Dined on October 26, 2019
Overall3Food5Service2Ambience4

Usually enjoy the charcoal experience but this time was not one of my favorites.
Food came out too quickly. We did not even get to finish our apps when the salad came out and before the salads were finished our mains were brought out. Felt completely rushed and was forced to eat fast so our food didn’t get cold.
Next time we will be taking our time when ordering if we are to return.

Charcoal Steak House
Responded on October 28, 2019

Thank you for your feedback, and my apologies that you were made to feel rushed. I will be sure to coach the team about pacing when it comes to our guests dining experience. We never want anybody to feel rushed when dining with us. If you would like, I would be more then happy to extend my apology to you personally. Please feel free to give me a call at the store. Dave

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OT
Toronto
4 reviews
Dined on October 26, 2019
Overall4Food4Service3Ambience4

The food was good and well presented... The service was a little slow and the restaurant was nearly empty... Seating was fine and the dining room was clean.

Charcoal Steak House
Responded on October 29, 2019

I'm sorry to hear that our service standards were not up to our normal standards. I would love for you to reach out to me so I can find out who your server was. We will use this as a coaching opportunity for them. I can be reached at kevinb@charcoalgroup.ca. Thank you for your review!

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OT
Toronto
6 reviews
Dined on October 19, 2019
Overall5Food5Service5Ambience5

Amazing. As always!

Charcoal Steak House
Responded on October 24, 2019

Thank you for your amazing review!!

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HW
1 review
Dined on October 19, 2019
Overall5Food5Service5Ambience5

The service and food was amazing! The waitress was very considerate of my dietary needs and it was a very relaxing atmosphere.

Charcoal Steak House
Responded on October 24, 2019

Thank you for your wonderful review Heather! I will pass your comments along to your server. We are proudly make the majority of our food fresh here in house so dietary needs are easy for us to accommodate for the most part! So glad to hear that not only your server but the kitchen made it a very easy dining experience for you! See you again soon!

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A
Toronto
2 reviews
Dined on October 19, 2019
Overall4Food3Service5Ambience5

Overall, the meal was quite enjoyable. The only blemish was the ceasar salad. It was very dry like they forgot to put a dressing on it.

Charcoal Steak House
Responded on October 24, 2019

Sorry about the Caesar salad Andrew! Definitely something that your server should have fixed up for you right away! I am happy everything else was great! I will follow up with your server for sure. Thank you for your review and we look forward to seeing you again the next time!

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B
Toronto
1 review
Dined on October 18, 2019
Overall2Food2Service5Ambience5

The ribs were super disappointing, not at all how we remembered them

S
Toronto
9 reviews
Dined on October 18, 2019
Overall5Food5Service5Ambience5

Food, service and atmosphere were all on point. Well done.

Charcoal Steak House
Responded on October 24, 2019

Thank you so much for your review! We love steaks just as much as you do! We hope to see you again soon!

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KM
1 review
Dined on October 18, 2019
Overall5Food5Service5Ambience5

This is the most consistent high quality restaurant I’ve had the pleasure of dining at. The steak is second to none. The wine list and beer list are excellent with a good variety of styles.

The service is always wonderful, thoughtful, and a delight to interact with.

The atmosphere strikes the right balance. I feel comfortable dressed up as well as casually dressed.

A decade on this is still the best restaurant I’ve been to.

Charcoal Steak House
Responded on October 24, 2019

Thank you for your incredible review Keith. I have printed your review and posted this on our staff board. I am so proud of the whole team for always putting forth their best effort and it is that effort that is clearly reflected in your review. Thank you again!!!

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