Charcoal Steak House

4.5
2001 reviews
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CAN$30 and under
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Steakhouse
Top tags:
  • Good for a Date
  • Special Occasion
  • Good for Anniversaries
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Our pastry team has crafted delicious desserts to add that perfect finishing touch. Round out your dining experience with a selection from our Sommelier -selected wine list.

Private Dining

Private and semi-private dining rooms available for your special occasion from 8 to 80 guests.

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Special Offers

Mother's Day Menus & Specials

Sunday Buffet Brunch 930-2pm. Price $49.95 pp, $15.95 for children 3-12, under 3 free. We will be offering a classic brunch items, carvery station, omelette station, dessert station, seafood and raw bar, fresh fruit smoothie bar, breads and salads and kids station. Kids coloring contest.

Sunday, May 12, 2019

Father's Day Special Menus & Reservations

Sunday Buffet Brunch 10am-2pm. Price $49.95 pp, $15.95 for children 3-12, under 3 free. We will be offering a classic brunch items, carvery station, omelette station, dessert station, seafood and raw bar, fresh fruit smoothie bar, breads and salads and kids station. Kids coloring contest

Sunday, June 16, 2019

What 2001 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
Food
4.6
Service
4.5
Ambience
4.1
Value
Noise · Quiet
96% of people would recommend it to a friend
5
4
3
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PW
Toronto
2 reviews
Dined 3 days ago
Overall 4Food 4Service 4Ambience 4

The Charcoal Steakhouse never disappoints us. Excellent food, service, ambiance. We will definitely recommend & be back. ❤

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OT
Toronto
1 review
Dined 4 days ago
Overall 5Food 5Service 5Ambience 5

Good Friday

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R
Toronto
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 5

My husband and I went to dinner for my birthday, and I thoroughly enjoyed the meal. The margarita was excellent, appetizer and the entree were wonderful.
Had a small dessert brought to the table. Beautifully presented, and so good.

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JR
1 review
Dined on April 10, 2019
Overall 5Food 5Service 5Ambience 4

Our waitress was absolutely fantastic. Knowledgeable, engaging and knew when not to approach the table. We come here for most birthdays/celebrations and have loved the restaurant for years. The renovations were a nice added touch to an already fantastic experience.

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OT
New York Area
1 review
Dined on April 9, 2019
Overall 4Food 4Service 5Ambience 4

We ordered the Bone in Beef Tenderloin and Ribs, after starting with the Tuna Tartar Tacos and Crab Cakes. Everything was absolutely delicious. Can't wait to go back!

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MK
1 review
Dined on April 8, 2019
Overall 4Food 4Service 5Ambience 4

It was a nice experience, food was good. Value for the money wasn't quite there, but it was okay.
Service was great very friendly, we found it a little noisy but that could have been crowd that was there. They all seemed to try to talk over each other. Ambiance was nice.

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KD
1 review
Dined on April 8, 2019
Overall 5Food 5Service 5Ambience 4

Excellent restaurant! We were late for our reservation but they still accommodated us. Staff were friendly and courteous. The meal was amazing! We both loved our steaks! :)

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SF
Toronto
13 reviews
Dined on April 6, 2019
Overall 3Food 4Service 2Ambience 5

I have been to Charcoal many times in the past and overall the experience was good. However; the most recent experience was not. This was due mainly to poor service. The service started out OK but deteriorated quickly. After our first drink, the server did not return to the table for a long time. We waited and waited and finally I had to stop her. We eventually got our food (it took a long time) and I believe the plates were sitting under the heat lamps for a long time by the looks of it.
And when we were finished eating we waited again for our bill. A VERY LONG TIME! we had to flag down another server to ask for the bills. After the bills arrived we WAITED again. Finally; we flagged down a manager who promptly got the "machines" in order to pay our bills. Meanwhile; our server was standing a couple of tables over "yapping away" to a couple and totally ignoring us. Very pathetic!!! This server is in the wrong business indeed as well as negatively affecting the reputation of the Charcoal.

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DM
1 review
Dined on April 3, 2019
Overall 4Food 3Service 5Ambience 4

We were very disappointed to learn that you no longer offer bread with the meal. We have always enjoyed the fresh bread that was brought to our table along with the flavoured butter. The waitress informed us that this was discontinued about a year ago. She rectified the situation by bringing us bread anyway and was very personable.

For such a high end restaurant as the Charcoal, I can't believe this would be terminated. How sad! Obviously profit is more important than a pleasurable dining experience.

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JN
Toronto
1 review
Dined on March 30, 2019
Overall 5Food 5Service 5Ambience 5

Our server Zoe was incredibly attentive. The ambiance of the restaurant was perfect, even though we were seated in near proximity to many other diners, we were able to enjoy our conversation and our food without any distractions from others. Completely impressed with everything and this may be our new favourite Steakhouse.

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BB
Toronto
3 reviews
Dined on March 30, 2019
Overall 5Food 4Service 5Ambience 4

Retirement

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AT
Toronto
2 reviews
Dined on March 30, 2019
Overall 5Food 5Service 5Ambience 5

First time there great food and service . Great experience will be back

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LV
Toronto
2 reviews
Dined on March 29, 2019
Overall 5Food 5Service 5Ambience 5

First time trying this restaurant
Everything was great about the place. Looks like it was recently refurbished. Nice atmosphere.
I had the prime rib, they cooked it exactly the way I asked and my wife had the steak frites, which see said was excellent and would have it again when we go back there
Waitress was very attentive and very polite
Overall we had a great meal and enjoyed our evening there

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SC
Montreal
2 reviews
Dined on March 29, 2019
Overall 5Food 5Service 5Ambience 5

Spectacular as usual.

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DR
Toronto
20 reviews
Dined on March 28, 2019
Overall 4Food 5Service 3Ambience 5

Fantastic food!! Yummy drinks!

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b
1 review
Dined on March 28, 2019
Overall 3Food 3Service 4Ambience 3

For years we have enjoyed dining at The Charcoal. We were excited about doing so again after the extensive renovations in January 2019. While the food was good, and the service was great, the noise level was very off putting. The new open concept of the dining room was not enjoyable at all.

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MI
Hampshire
26 reviews
Dined on March 28, 2019
Overall 5Food 5Service 5Ambience 5

Great choice. Steaks were perfectly cooked. Service door to table was efficient. Very happy

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F
Toronto
5 reviews
Dined on March 28, 2019
Overall 4Food 4Service 4Ambience 4

Had a great time with friends, enjoyed the atmosphere, great food!

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KG
1 review
Dined on March 28, 2019
Overall 5Food 4Service 5Ambience 5

Loved the server and her suggestions. The fries were amazing! I didn’t like the seasoning on my steak, too much pepper. Glad I subbed in the mushroom sauce instead of the peppercorn sauce on my steak frites. Glad the server didn’t mind us lingering for so long as my friend and I haven’t seen each other in so long. We didn’t feel rushed and I appreciate that. Great food, great night out! Thanks.

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GD
Toronto
11 reviews
Dined on March 24, 2019
Overall 5Food 5Service 5Ambience 5

One order of pigtails and ribs and one of just ribs. Both ordered very tastey, and served hot. Haven't been to the Charcoal for several years due to a couple of bad experiences but decided to try again. Pleasantly surprised with both the food and service. Will certainly be back.

Charcoal Steak House
Responded on March 26, 2019

Sorry to hear about your previous experience but I am glad we were able to win you back! Looking forward to seeing you in again!

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AC
Toronto
1 review
Dined on March 23, 2019
Overall 5Food 5Service 5Ambience 5

We enjoyed another excellent dinner at the steak house. This has been our favourite restaurant for many years. Hostess, wait staff, managers were all friendly and outgoing!

Charcoal Steak House
Responded on March 26, 2019

It can be hard to stay upbeat and happy throughout an entire shift, but we pride ourselves in creating a working environment that makes it fun to come into work. Thank you for the review!

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J
Toronto
3 reviews
Dined on March 23, 2019
Overall 3Food 4Service 4Ambience 3

Most restaurants will serve rolls, bread or something similar but there was none given the price of the meals. The steaks were excellent but no garnishes for the price. The calamari appetizer was of little value given the Italian restaurant down the street serves a significantly larger portion for almost half the price and the dish is more delicious. The salmon plate was hot, so did the meal go through the microwave. Disappointed for the price and lack of culinary ambiance.

Charcoal Steak House
Responded on March 26, 2019

As a restaurant we have been trying to reduce waste as much as possible and we found we were throwing out a lot of bread at the end of the evening. We have also switched to paper straws and wooden stir sticks instead of plastic. The plates we keep hot in order to ensure the food remains hot when plated, I assure you we put nothing in the microwave. I appreciate the feedback on the menu dishes and I have forwarded this review to Chef Salmond for his consideration. Thank you.

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OT
Toronto
2 reviews
Dined on March 21, 2019
Overall 4Food 5Service 5Ambience 4

it was very good as usual just a bit pricey for more frequent visits.

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y
Toronto
21 reviews
Dined on March 20, 2019
Overall 4Food 4Service 4Ambience 4

Consistently great food!

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SB
1 review
Dined on March 16, 2019
Overall 5Food 5Service 5Ambience 4

Lovely restaurant with great service and food. Nice varied dinner options. A bit noisy

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PG
1 review
Dined on March 16, 2019
Overall 5Food 5Service 5Ambience 3

Dinner for 2 was $200 no Alcohol. Food was fantastic and service was great too

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C
Toronto
8 reviews
Dined on March 15, 2019
Overall 5Food 5Service 5Ambience 5

Always a fantastic meal and impecible service.

Charcoal Steak House
Responded on March 17, 2019

We appreciate the feedback Stef! Thank you so much and we cannot wait to see you again!

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DC
1 review
Dined on March 14, 2019
Overall 5Food 5Service 5Ambience 5

We had a wonderful experience. The food was so delicious, the portions were ample. The service was exceptional and the ambiance was perfect. We would highly recommend the Steakhouse and look forward to going back.

Charcoal Steak House
Responded on March 17, 2019

Thank you so much Diane for the kind words. We take great pride on not only our food but service as well. I have forwarded your review to your server as well! We cannot wait to see you again as well!

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OT
Toronto
6 reviews
Dined on March 11, 2019
Overall 3Food 2Service 4Ambience 4

Main course was good. Very disappointed in the appetizers, calamari was undercooked and tasteless. The good thing was is that we pointed that out to manager and she said she would give the feedback to the chef and was taken off are bill.

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DH
1 review
Dined on March 11, 2019
Overall 5Food 5Service 5Ambience 5

We had not been to Charcoal for many years.
Pleasantly surprised by upgrades.
Our waitress was very helpful.
The little touch of a birthday cupcake was thoughtful and appreciated.
Thanks for helping make the Birthday Girls night out so enjoyable.
Don Henry

Charcoal Steak House
Responded on March 17, 2019

It was great seeing you again Donald. We look forward to celebrating with you again soon!

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OT
Toronto
4 reviews
Dined on March 9, 2019
Overall 5Food 5Service 5Ambience 5

Great food and excellent server

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MJ
1 review
Dined on March 9, 2019
Overall 5Food 5Service 5Ambience 5

Absolutely the best dinner we have experienced at Charcoal Steak House - ever. Our server, Steph, was great and ensured we didn't have to wait too long between courses. Really enjoyed the Brie appetizer and the entrées were perfect. Thanks for an amazing evening!

Charcoal Steak House
Responded on March 17, 2019

Thank you so much for review Margo! Steph absolutely loved taking care of you for the evening and really appreciated the kind words as well. We cannot wait to see you again!

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SS
1 review
Dined on March 9, 2019
Overall 5Food 5Service 5Ambience 5

As a family of nine we planned this family dinner months ago and it certainly was outstanding. Thee were 6 family members who had never been to Charcoal and they as well as the other 3 of us who attended all had amazing meals and received great service from our waitress. This was a special family memory for all of us! Thank you Charcoal Steak House!!

Charcoal Steak House
Responded on March 17, 2019

Thank you so much Susan for your review. We have posted it on our staff board for everyone to see because this is the experience we want all of our guests (both loyal and new) to have! We look forward to making even more memories with you in the future.

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AA
1 review
Dined on March 4, 2019
Overall 5Food 3Service 4Ambience 5

Nice for a family day out. Worth the money, the ribs are excellent

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NN
1 review
Dined on March 2, 2019
Overall 5Food 5Service 5Ambience 5

Second time here but this time for my husband's birthday and have not been disappointed. Food was amazing. Drinks were lovely.. service perfect! We had a lovely time.

Charcoal Steak House
Responded on March 17, 2019

Thank you so much for your review Nadiya! We are so happy you had another great experience with us and we look forward to celebrating your birthday as well!

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CS
1 review
Dined on March 1, 2019
Overall 5Food 5Service 5Ambience 5

The service, food and atmosphere were excellent. Would highly recommend.

Charcoal Steak House
Responded on March 17, 2019

It is always wonderful to have a great review from someone with the word 'foodie' in their name! Thank you so much for your review and we hope to see you again soon!

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DQ
1 review
Dined on February 25, 2019
Overall 5Food 5Service 5Ambience 5

Food is outstanding, service is great. I have to say it's not cheap but it worth the money you paid. Totally recommended.

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OT
Toronto
1 review
Dined on February 23, 2019
Overall 1Food 2Service 2Ambience 3

Overall it was a poor experience. It felt like an average restaurant where the expectations were high.
Our service was subpar, and food was over cooked (both fish and steak) and cleanliness of restrooms left much to be desired.


We will not be going back unfortunately

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JT
1 review
Dined on February 23, 2019
Overall 3Food 2Service 2Ambience 1

Way to loud
Seating to close together
Food was okay, they didnt know how to cook a steak blue
Service was okay. Never recieved the last drink we ordered

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HJ
1 review
Dined on February 23, 2019
Overall 5Food 5Service 5Ambience 5

We had a lovely evening here! The best rib-eye my fiancé has ever had! Ribs were delicious. We both loved the loaded baked potato and parm fries. The service was friendly and efficient. It's a busy spot on a Saturday night so make a reservation and be prepared for a busy but very enjoyable atmosphere. I would definitely recommend!

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