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Customshop, Charlotte, NC

Customshop

4.7
4.7
1538 Reviews
$50 and over
Contemporary American
Customshop is a chef-driven restaurant that showcases local farms and purveyors in an effort to bring our guests the highest quality ingredients within our community. Executive Chef and Owner Andres Kaifer along with his team believe in crafting honest straightforward food with an elevated modern touch that delivers something truly unique. Weekly menu changes allow us to highlight the seasonality of food and the beauty of North Carolina produce, seafood, and specialty items. With stylistic inspiration from Spain, Italy, and France, our neighborhood restaurant aims to make everyone feel welcome. We are proud to offer a seasonal cocktail menu that also takes an ingredient-first approach and looks to mirror the creativity and ingenuity of our culinary team. Our wine list is curated around a balance of old-world staples as well as new and emerging producers pushing the envelope. We cannot wait to serve you on your next date night, post-work drinks with friends, or at a family celebration.

Make a reservation

2 people

7:00 p.m.


Booked 31 times today

Additional information

  • Dining style
    Casual Elegant
  • Price
    $50 and over
  • Cuisines
    Contemporary American, Contemporary European
  • Hours of Operation
    Dinner Mon–Sat 5:00 pm–10:00 pm
  • Phone number
    (704) 333-3396
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress Code
    Smart Casual
  • Executive Chef
    Andres Kaifer
  • Catering
    Please contact us at info@customshopfood.com for all catering inquiries!
  • Private party facilities
    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!
  • Private party contact
    Chip Townsend: (704) 333-3396
  • Neighbourhood
    Elizabeth
  • Cross Street
    Travis
  • Parking Details
    Surface lot located across the street from and behind the restaurant.
  • Public Transit
    Lynx Gold Line Trolley
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine
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What 1,538 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7
4.7 based on recent ratings
  • 4.7Food
  • 4.7Service
  • 4.7Ambience
  • 4.3Value

NoiseModerate

Loved For

  • Charlotte

    Contemporary American

1,538 Reviews
  1. scotts

    Charlotte

    18 reviews

    vip
    5.0

    18 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was fantastic as always, and had a great time sitting at the bar, with an expanded selection of premium bourbon

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  2. NancyJ

    Munich

    5 reviews

    vip
    4.0

    5 reviews

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and drinks. Tried the empanadas, wagyu tartare as appetizers and crab ravioli and steak for main entre. All was excellent and the bar tender was an awesome guy!

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  3. GabrielleW

    Charlotte

    3 reviews

    vip
    5.0

    3 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food here is always good but the cocktails are the real draw for me

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  4. dfcov

    New York Area

    110 reviews

    vip
    5.0

    110 reviews

    Dined on November 28, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great restaurant, great people, great food. Our go to in Charlotte

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  5. OpenTable Diner

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on November 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Just go. It was excellent all around. Food, staff, ambiance, fantastic. We will definitely be back and will highly recommend.

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  6. dfcov

    New York Area

    110 reviews

    vip
    5.0

    110 reviews

    Dined on November 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    ALWAYS fantastic...great food, great atmosphere, great service and the BEST Cosmopolitan EVER.

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  7. DanP

    Charlotte

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great meal with great service - it is a bit expensive so special occasion venue.

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  8. Cricket

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on November 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Great food, great service! The only negative was is that it was a bit too noisy to hold a normal conversation. Will return without my 83 year old mother in law!

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  9. OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on November 16, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wait staff was prompt, friendly and very helpful. Kyle at the bar is always phenomenal. Highly recommend!

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  10. Disappointing

    Chicago

    13 reviews

    vip
    2.0

    13 reviews

    Dined on November 12, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Honestly felt rushed. 8.30 reservation and the appetizers and main came back to back, food was luke warm, steak was over salted. The potatoes were soggy. The drinks were great, but for $500 for 4 people it’s overrated. I’ve been eating at CustomShop for over 9 years this was the worst experience.

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  11. ShaninT

    Chicago

    7 reviews

    vip
    5.0

    7 reviews

    Dined on November 10, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful meal. We had the beets, calamari, empanadas and split the Halibut entree. Everything was fantastic and the cocktails were delish. Great music, cute interior and honestly one of the nicest bathrooms I have ever seen in a restaurant.

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  12. OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 10, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best meal we’ve had in Charlotte. A must visit in the Queen City.

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  13. BillC

    Charlotte

    11 reviews

    vip
    5.0

    11 reviews

    Dined on November 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    3 of us had dinner last night at Customshop, and their food was definitely “custom “. My daughter a delicious mock tail,Trees . The other two of us had a beer and glass of Albariño. We shared 4dishes so we could sample the menu. Big Eye tuna crudo and roasted beets first both were wonderful. The blue crab ravioli was exceptional and we finished with the flan which blew my mine, best ever had!

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  14. Murphy

    Washington DC

    21 reviews

    vip
    5.0

    21 reviews

    Dined on November 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I went to CustomShop on a busy Sat night with 5 people. The atmosphere is cool and the service was friendly and efficient. Everybody had an amazing experience. Our cocktails and food from start to finish were delicious. Pastas are handmade in rich savory sauces, the ribeye and branzino were super fresh and cooked perfectly. We look forward to going back!

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  15. OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on November 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and service. Recommend cocktails, steak, shishito peppers, crab ravioli, squid ink pasta

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  16. Fred

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on October 31, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We were early and it was nice and quiet. Our service person was a co-owner and had perfect knowledge and was totally on top of his game, food and wine both!

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  17. DandieLuvr

    Charlotte

    26 reviews

    4.0

    26 reviews

    Dined on October 28, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3
    Food was very good; service was excellent. Inside noise level extremely loud; outside noisy but diners able to converse. Would return and recommend.

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  18. Siouxsie

    Western NC

    4 reviews

    5.0

    4 reviews

    Dined on October 28, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great menu and friendly service. Everything we ordered was delicious!

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  19. DeborahE

    Jackson Hole

    5 reviews

    5.0

    5 reviews

    Dined on October 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    This place had a great vibe, we started with the calamari then I had the crab ravioli which was insanely good! Cozy, bustling environment.

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  20. BryanA

    Charlotte

    29 reviews

    vip
    5.0

    29 reviews

    Dined on October 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent as always. Never fails.

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  21. KaraB

    Jacksonville

    5 reviews

    4.0

    5 reviews

    Dined on October 26, 2023

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5
    Forgot some of our order- didn’t serve food all at same time.

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  22. dfcov

    New York Area

    110 reviews

    vip
    5.0

    110 reviews

    Dined on October 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Waitstaff = EXCELLENT! FOOD = EXCELLENT, Atmosphere = wonderful. This is our go to restaurant in Charlotte and we love it.

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  23. KarenR

    Charlotte

    6 reviews

    vip
    5.0

    6 reviews

    Dined on October 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Dining at Customshop exceeded our expectations. All the dishes we ordered were delicious!

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  24. MelissaM

    Greensboro

    10 reviews

    5.0

    10 reviews

    Dined on October 15, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Appetizer - burrata was fantastic! Old fashioned with Woodinville bourbon was very tasty! Scallops and duck for dinner entrees were equally fabulous! Our server, Emily, wonderful! Nice date night spot!!

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  25. Foodies

    Charlotte

    18 reviews

    3.0

    18 reviews

    Dined on October 14, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2
    Eh! It was ok. The empanadas had no flavor. The steak & squid ink pasta was flavorful & delicious. We ordered lemon drops. We were charged for Titos & lemon drops, very confusing.

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  26. AriR

    Chicago

    5 reviews

    vip
    5.0

    5 reviews

    Dined on October 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such an incredible meal. I am going to be dreaming of the duck we ate. It was life changing

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  27. Indigo

    Nashville

    15 reviews

    5.0

    15 reviews

    Dined on October 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The empanadas melt in your mouth. They make a mean mojito and service was impeccable. Very enjoyable meal.

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  28. OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on October 13, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    Good place to eat… great drink selection great vibe inside and excellent food. A little overpriced for what it is though.

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  29. OpenTable Diner

    Greensboro

    8 reviews

    vip
    5.0

    8 reviews

    Dined on October 12, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Simply wonderful. The ambiance is intimate and roaring. The service was energetic and inclusive (Alex), phenomenal. And the meal did not skip a beat, start to finish!

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  30. Anna

    Charleston

    10 reviews

    vip
    5.0

    10 reviews

    Dined on October 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I loved coming here it was super cute, clean, very nice staff

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  31. DianaE

    Charlotte

    7 reviews

    5.0

    7 reviews

    Dined on October 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love this restaurant. Food & service is fantastic, love the ambiance.

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  32. YHCLT

    Charlotte

    21 reviews

    vip
    5.0

    21 reviews

    Dined on October 6, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    This neighborhood gem packed a punch of flavor with each dish! We ordered the burrata and empanadas to start. Burrata was creamy and contrasted with the crispy toast, peppery arugula and sweet fig. Empanadas were crispy and hearty. Beef tartare had pickled veggies and a little saucy and the hamachi crudo sauce was so delicious my sister dipped the bread in it. Squid ink bucatini was a perfect balanced dish, but the star of the night was the blue crab ravioli with the cream sauce with corn and crispy bits. Halibut came with a coconutty sauce and ribeye was cooked to perfection with the chimichurri. Apple bread pudding was also a winner and we finished the flan as well. Service was friendly and attentive without being overbearing. Will definitely add this to my list of favorite restaurants in the city! Well done!

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  33. Jordan

    Washington DC

    3 reviews

    2.0

    3 reviews

    Dined on October 6, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Came here after reading about Customshop in the axios article naming this the number 1 restraunt in Charlotte. Arrived for dinner at 5:30 on a Friday with a reservation. We were seated immediately as we walked in and the host was personable. We started with cocktails and starters. Signature drinks were very well made and the started were delicious. We enjoyed the heirloom tomatoes with whipped cheese, empanadas, and hamachi crudo. The heirloom tomatoes were delicious in fact I would go back just for those and a cocktail. The empanadas had a delicious pastry but the filing and toppings were not to my preference. And the hamachi crudo was good but nothing on the plate really stood out. Next, we ordered another round of drinks. An old fashioned and the Day Late signature cocktail. Both were well made but the old fashioned came out without luxardo cherries which is something I love personally and a little disappointing. Thankfully my server offered to bring some out seperately. We ordered the Duck cooked medium and a Ribeye cooked medium rare. Overall we were very disappointed with the entrees. Both pieces of meat came out appearing to have been cooked on very high heat, very quickly leading to the outside being tough and the interior of the meat being under done. The duck was not cooked medium closer to med rare and the steak was raw in the center. When I mentioned this to the waiter they just offered to "plus it up" and the steak was taken to the kitchen cooked a little longer and returned to me leading to a steak that was still not to the standard of what was expected as the outside was even tougher. Additionally I found two large pieces of grissle in the ribeye. When I mentioned this to the waiter he just said that was normal for a Ribeye. Needless to say I nearly gave the food a 1-star rating on this alone. Poorly cooked steak and grissle in the cut are both almost unforgiveable when you are charging +$40 for a 6-8oz cut of steak.

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  34. Trini

    New York Area

    26 reviews

    5.0

    26 reviews

    Dined on October 1, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Lucky to get in to this restaurant on a Saturday evening with a game in town. Went we got there at 8:30 p.m. the place was full and energy with high, lots of noise and people enjoying the vibe. Our server was fantastic, knew his product very well and was very attentive but not intrusive. We enjoyed everything we had except for one item and without prompting when our server noticed we did not eat much of it he offered to change to something else. It was not necessary as we did order the item without knowing exactly what to expect but he wanted us to have a great experience. Many thanks to him, you can tell he loves his job and proud of the Customshop (sorry I can't remember his name, he was also a bartender doubling).

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  35. DerekB

    1 review

    3.0

    1 review

    Dined on September 24, 2023

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3
    Ditch the TV’s. It’s not a sports bar. Also too loud.

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  36. PlanCoolTrips

    Charlotte

    8 reviews

    vip
    3.0

    8 reviews

    Dined on September 23, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Service and ambience was great. Bartender made a delish old fashioned. But food was not great. Good, not great. Example - fresh dill sprinkled on top of a chorizo bolognese sauce. Two flavors together were ‘off’. Dessert menu only had 3 items, and one had marshmallow. Decent experience but not rushing back.

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  37. Datenight1

    Charlotte

    24 reviews

    vip
    5.0

    24 reviews

    Dined on September 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Outstanding meal. We tried the duck and scallops. Great service.

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  38. LisaM

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on September 20, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely meal celebrating a family birthday. The food was delicious and beautiful; our server outstanding — charming, knowledgeable, and attentive without being too intrusive! Looking forward to a return visit!

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  39. EricS

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on September 19, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best food we've had since moving here two years ago!

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  40. Nell

    Atlanta Metro

    4 reviews

    4.0

    4 reviews

    Dined on September 17, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    First time in Charlotte and based on reviews I decided to try this place for a date night. I really had no idea what to expect, but it turned out to be an interesting night. The ambiance was nice and the staff was attentive as well. The food was “okay” but they did have unique dishes. The sizes of the plates were overall small for the price and so were the drinks. The experience was worth it but not sure if I’d visit again. It was super loud inside on Saturday evening, but once a particular party left it did quiet down quite a bit making it more enjoyable. I may give them another shot when I’m back in NC.

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace
    • Staff is vaccinated

FAQs

Customshop is rated 4.7 stars by 1538 OpenTable diners.

Customshop does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Booked 31 times today
Google Map for Customshop

1601 Elizabeth Ave, Charlotte, NC 28204

Additional information

  • Cross Street
    Travis
  • Neighbourhood
    Elizabeth
  • Hours of Operation
    Dinner Mon–Sat 5:00 pm–10:00 pm
  • Price
    $50 and over
  • Cuisines
    Contemporary American, Contemporary European
  • Dining style
    Casual Elegant
  • Dress Code
    Smart Casual
  • Parking Details
    Surface lot located across the street from and behind the restaurant.
  • Public Transit
    Lynx Gold Line Trolley
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Executive Chef
    Andres Kaifer
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Gender Neutral Restroom, Non-Smoking, Wheelchair Access, Wine
  • Phone number
    (704) 333-3396
  • Catering
    Please contact us at info@customshopfood.com for all catering inquiries!
  • Private party facilities
    Please contact us at info@customshopfood.com for all private event inquiries. We're happy to answer any questions you might have!
  • Private party contact
    Chip Townsend: (704) 333-3396
Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
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