DEQ Terrace & Lounge - The Ritz-Carlton, Toronto

4.4
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62 reviews
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CAN$51 and over
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Canadian

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Casual
Join us on the DEQ Terrace Patio throughout the summer. Weekdays, enjoy lunch in the sunshine or on weekends try for our new a la carte brunch menu and fresh juice Mimosas with live DJs setting the tone for the afternoon. DEQ lounge is an urban retreat, with comfortable seating, a fireplace, and views of Anish Kapoor’s Untitled ‘Mountain’ sculpture in Simcoe Park and the CN Tower. The evening menu features sharable dishes and an extensive cocktail list created by our mixologists. Ritz Carlton Afternoon Tea available in Ritz Café, reservations available here: https://www.opentable.ca/r/afternoon-tea-at-the-ritz-carlton-toronto-1
What 62 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
Food
4.1
Service
4.3
Ambience
3.9
Value
Noise · Quiet
67% of people would recommend it to a friend
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OT
Toronto
7 reviews
Dined on September 7, 2019
Overall4Food4Service4Ambience4

The four of us joined for Saturday brunch and chose to share 4 different plates - nice variety. Slightly disappointed in the limited gin selection however we made do! (having a recent stay in the UK I suppose one gets spoiled with all the varieties). Lovely setting that afternoon.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on September 12, 2019

Dear Joanne, Thank you for choosing to dine at DEQ Terrace and Lounge for Saturday Brunch. We are delighted to hear that you enjoyed your time with us, and appreciate your feedback regarding our Gin selection. We hope to welcome you back again soon.

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OT
Toronto
2 reviews
Dined on August 31, 2019
Overall4Food5Service3Ambience4

The food here at DEQ was amazing. The only thing that would prevent me from coming back was the service. It took a while to get drinks and the server just didn’t seem overly friendly or professional.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on September 3, 2019

Thank you for choosing to dine at DEQ Terrace & Lounge. We appreciate your feedback regarding the service and will follow up with our team directly. We hope to welcome you back again soon.

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B
Toronto
1 review
Dined on August 31, 2019
Overall3Food3Service2Ambience3

I didn't find this environment to be up to the standard that I expect from the Ritz Carlton. The table tops were chipped, the cushions were stained and the service was on the slower side. The ambiance is pleasant but for the fact that fittings are not particularly crisp and clean. The food was fine, though my main course was appetizer sized.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on September 4, 2019

Dear Bair, Thank you for choosing to dine at DEQ Terrace & Lounge. We appreciate your feedback regarding the environment and will address it with our Management Team. We hope to welcome you back again soon.

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e
Toronto
3 reviews
Dined on August 16, 2019
Overall5Food5Service4Ambience4

Great patio, quiet.

L
Toronto
2 reviews
Dined on August 11, 2019
Overall2Food4Service1Ambience1

Mimosa service for the bottomless mimosa was very obviously purposefully delayed and despite the food being good I cannot abide the terrible service to give a good review. 16 minutes between ordering and receiving our drinks. No menus or water given to two of our party and the table beside us was left dirty even throughout the next customers meal. The patio was half empty with 4 servers on. No excuse.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on August 15, 2019

Dear Lauren, Thank you for choosing to dine at DEQ Terrace & Lounge. We apologize we were unable to exceed your expectations. Please contact our Bars & Lounges Manager Ryan Vella to discuss our opportunities. Please check your private message for details.

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E
1 review
Dined on July 7, 2019
Overall4Food3Service4Ambience5

It’s not on the menu but they have truffle fries and they’re so good. ~$16 if i remember correctly.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on July 12, 2019

Thank you for your feedback regarding our Truffle Fries. We are delighted to hear that you enjoyed them. We look forward to welcoming you back again soon.

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J
Toronto
19 reviews
Dined on July 7, 2019
Overall5Food5Service5Ambience4

The food was very tasty. We ordered the chicken waffle (unique red colored waffles that were moist and fluffy) and the lobster and poached egg (had a refreshing taste). Overall, the service was great as well. It was very enjoyable outdoors with some music with a live dj. The staff also helped lower the shade to block out the sun. Great choice and would love to go back.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on July 11, 2019

Dear J888, Thank you for choosing to dine at DEQ Terrace and Lounge. We appreciate your feedback and are delighted to hear you enjoyed the service. We look forward to seeing you again soon.

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C
Manitoba
18 reviews
Dined on June 16, 2019
Overall4Food5Service5Ambience5

This was a true blessing to enjoy a meal from a sister hotel in the city which made you feel outside the GTA knowingly you are steps from the heart of the city. Thank you for your impeccable service that you always provide.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on June 20, 2019

Dear Chef Matt, Thank you for your wonderful feedback regarding your experience at DEQ Terrace & Lounge. We are delighted to hear that you enjoyed the service our Ladies & Gentlemen provided. We hope to see you again soon. Alexandra

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OT
Toronto
1 review
Dined on May 21, 2019
Overall5Food5Service5Ambience5

Wonderful service from Josh our waiter!

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 22, 2019

Thank you for choosing to visit DEQ Terrace and Lounge. We are delighted to hear that you enjoyed the service provided by Josh. I will be sure to share this feedback with him. We hope to welcome you back again in the near future.

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LK
Toronto
8 reviews
Dined on May 12, 2019
Overall4Food4Service5Ambience5

Food quantity (savoury items) could be increased, I found it was a little too light even with scones (which I did not want to load up on).

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 21, 2019

Dear LiviaK, Thank you for choosing to have Afternoon Tea with us. I am sorry to hear that you felt it was a little too light for you. I will pass this on to our team to review. We hope to welcome you back again in the near futre. Please do note that Afternoon Tea is now being served in Ritz Cafe on weekdays and weekends.

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N
Toronto
3 reviews
Dined on May 12, 2019
Overall4Food4Service4Ambience4

The food was great. It was nice to have a sample of small sandwiches , deserts, and scones. We each got to pick our own tea from a large selection. My mom really enjoyed her mother’s day here and I would definitely come back.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 21, 2019

Dear Nike, Thank you for choosing to have Afternoon Tea with us. We are delighted to hear that you enjoyed the experience with your Mom for Mother's Day. We look forward to welcoming you back again in the near future. Please note that Afternoon Tea is now being served in Ritz Cafe weekdays and weekends.

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A
Toronto
1 review
Dined on May 11, 2019
Overall2Food2Service4Ambience5

For the amount of money I payed I expected better quality food. Nothing really wowed me. The service was great, that was the best thing from the experience.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 15, 2019

Dear Aleksa, Thank you for your feedback regarding your recent experience in DEQ Lounge. I am sorry to hear that we did not exceed your expectations. If you would like a manager to contact you, please provide us with your preferred method of contact in a direct message. Thank you.

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OT
Toronto
1 review
Dined on May 4, 2019
Overall5Food5Service5Ambience5

Teatime with my mum!!

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 8, 2019

Thank you for joining us for Afternoon Tea. We hope you had a wonderful experience with your mum. We hope to welcome you back again in the near future.

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L
Toronto
9 reviews
Dined on April 21, 2019
Overall5Food5Service5Ambience5

What an experience ! We started off with a lady server first who made amazing recommendations and conversation. We then switched over to dinner service where our new server was a gentlemen. We realized we had a dilemma where we needed a dessert for an Easter dinner. He spoke to the pastry chefs and had two beautiful cakes brought done within 30 mins. Always a job well done at the ritz

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on May 1, 2019

Dear Lexi, Thank you for choosing to dine at DEQ Lounge. we are delighted to hear that you enjoyed your service and the service provided for you by our Ladies and Gentlemen was able to meet your needs. We hope to welcome you back again in the near future.

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DP
Toronto
1 review
Dined on March 23, 2019
Overall5Food3Service5Ambience5

Really enjoyed the experience, my only criticisms would be that 2 of the 4 sandwiches were fish/ seafood based and one of the guests in our group is not a fan of either (1 would be ok, but 50% is a lot) and the desserts were excellent but citrus based, a little more chocolate would have been enjoyed more. Service was excellent, teas were excellent and an overall fun and tasty experience.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on March 27, 2019

Dear DonnaP, Thank you for joining us for Afternoon Tea. We are happy to hear that you enjoyed the service and overall experience. We also appreciate your feedback. We will share this with our culinary team for review. We hope to welcome you back again in the near future. In April and May, we will have a "Chocolate Afternoon Tea" theme, that I think you will enjoy.

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IP
1 review
Dined on March 17, 2019
Overall4Food3Service5Ambience4

The service was wonderful and the ambiance was calm. The snadwiches were good and tea was great but the sweets could have been better. I feel that they were designed for a specific palate

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on March 21, 2019

Dear IsabelP, Thank you for choosing to have Afternoon Tea at DEQ Lounge. We are happy to hear that you enjoyed the ambiance and the sandwiches. We also appreciate your feedback regarding the sweets and will share this with our team. We hope to welcome you back again in the near future.

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OT
Toronto
5 reviews
Dined on March 10, 2019
Overall5Food5Service5Ambience5

Had an amazing time at High Tea. Service was outstanding!!

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on March 11, 2019

Thank you for choosing to join us for Afternoon Tea. We are delighted to hear that you enjoyed your experience with us. We hope to welcome you back again in the near future.

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f
Atlantic Canada
4 reviews
Dined on March 10, 2019
Overall4Food4Service5Ambience5

Nice ambiance, tea selection was very interesting, and the seating was nice. There aren't a lot of other tables in the room, so it feels intimate. The seasonal menu seemed to
be Carnival (i.e. New Orleans/Mardi Gras) themed. There were some very interesting flavours, unique sandwiches in particular. The desserts (not all were the same listed on the menu) were all citrus flavoured, and unfortunately for me that's my least favourite kind of dessert flavour, so that was a little disappointing. The presentation was lovely though. I'd recommend to a friend who is looking for a unique afternoon tea experience in Toronto, but not someone look for something very traditional.

OT
Toronto
6 reviews
Dined on March 3, 2019
Overall5Food5Service5Ambience5

Amazing experience as usual. Thank you to the who team at Deq.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on March 4, 2019

Thank you for choosing to join us at DEQ. We are delighted to hear that you continue to enjoy the experience and service provided. We look forward to welcoming you back again in the near future.

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C
Toronto
11 reviews
Dined on March 2, 2019
Overall5Food5Service5Ambience5

My mother and I had a beautiful afternoon tea here during her recent visit. The service was beyond impeccable, and I loved the tea that was served so much I decided to buy it (Sloane tea- Heavenly Cream) and bring some home. Per usual, the amazing staff at the Ritz made the experience AMAZING and simply packed it up, added it to my bill, and brought it to the table- so I didn't have to make an extra stop at the lobby. Not to mention, it was a snowstorm outside, and the staff also kindly gave directions to get to our next destination within the PATH so we didn't have to go outside.
The tea service is quite reasonably priced when you consider how much work and effort (and highest quality ingredients) go into the treats for High Tea. We loved every aspect of our meal, and took some deserts and scones back with us as well- it's more filling than you might think.
While every aspect of our experience was fantastic, the standout to me was the service. We loved our servers and the staff in the lobby were amazing too. As always, a truly impeccable customer experience.

OT
Montreal
3 reviews
Dined on February 24, 2019
Overall5Food4Service5Ambience5

Group birthdays

OT
Chicago
2 reviews
Dined on February 24, 2019
Overall2Food1Service2Ambience2

After waiting for a long time to try the afternoon tea at the famous Ritz Carlton, I was unfortunately disappointed. When you think of the name Ritz Carlton, you cannot help but expect result. As a well respected brand in the hospitality industry, the expectation of quality should be nothing short of amazing.

The savoury beginning was mediocre, nothing memorable. It tastes like sandwiches you can get from most cafes downtown.

As for the sweet pastries, they were barely edible. We went on Feb 24 and they were still serving Valentine’s day (rather tacky) pastries. A small detail on serving overdue, past celebratory themed date, especially for a lounge of this caliber, was almost embarrassing. The taste was truly something comparable to the plastic tray cupcakes I can pick up at the Walmart superstore.

The ambiance and service experience of a restaurant sometimes make up for the poor tasting food, but even the setting and the service was 2.5 stars at best.

Overall a disappointment. If you are looking for high tea in Toronto, I do not recommend this. It’s not even worthy to experience even once.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on February 25, 2019

Thank you for choosing DEQ Lounge for Afternoon Tea. We do appreciate your feedback and I will take this back to our culinary team. I am sorry to hear that you did not feel that the service or Afternoon Tea offerings. Could you please provide me with your preferred method of contact and I will have our Restaurant Manager contact you regarding your experience.

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JC
Toronto
1 review
Dined on February 16, 2019
Overall5Food5Service5Ambience5

The tea at the Ritz was exquisite. They were able to accommodate my vegetarian needs with advanced notice and the selections were delicious! The presentation was interesting. As a first-timer to the experience, everything was well explained. The cost reflects the venue, so it was expected. I'd do it again in a heartbeat.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on February 21, 2019

Dear JCB14, Thank you for choosing to join us for Afternoon Tea at DEQ Lounge. We are always happy to accomodate dietary needs when we can. We are thrilled to know that you enjoyed your experience with us and we look forwar to welcoming you back again in the near future.

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KT
Toronto
3 reviews
Dined on February 16, 2019
Overall4Food4Service5Ambience5

Wonderful spot for afternoon tea and conversation!

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on February 21, 2019

Dear KTeats, Thank you for choosing to join us for Afternoon Tea at DEQ Lounge. We are delighted to hear that you enjoyed your experience with us and we hope to welcome you back again in the near future.

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RJ
1 review
Dined on February 10, 2019
Overall3Food3Service3Ambience3

Not very impressed for an event held at the Ritz. Have been stayed at the Ritz, enjoyed the club floor, spa and bar. I found the event very unsatisfactory. Simple things like pouring tea, and leaking all over the floor and in the saucer. Would not recommend.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on February 14, 2019

Dear RoyJ, Thank you for choosing to stay at The Ritz-Carlton, Toronto. We appreciate your feedback regarding the event that you attended. We always strive to make the best customer service and experience and I will share this valuable feedback with our team.

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M
Toronto
4 reviews
Dined on January 26, 2019
Overall5Food5Service5Ambience5

Great selection of savoury and sweet! Would definitely recommend for anybody who enjoys high tea.

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on January 31, 2019

Dear Micfoodie, Thank you for joining us for Afternoon Tea. We are delighted to hear that you enjoyed your experience and we hope to welcome you back again in the near future. In February, we are offering Sweetheart Tea in honour of Valentine's Day.

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L
Toronto
13 reviews
Dined on December 23, 2018
Overall2Food3Service2Ambience2

Not impressed. The nutcracker tea was nothing special at all, 1 cookie with a nutcracker on it. The atmosphere was also disappointing, you don’t feel like you’re anywhere special. I had noted in the reservation that it was for a special birthday and it was ignored.
Overall, not likely to be going back

JG
Toronto
3 reviews
Dined on December 22, 2018
Overall2Food2Service3Ambience3

Don’t want to doubt why people can give 5 stars to this restaurant. Wondering if they are the guests in hotel so they get complementary (or discounted) serve; otherwise, I honestly suggest other restaurant’s high tea. Similar cost, much better food/service.
Only two sets of foods here; three if you count biscuits; one for mini burgers/finger foods and one for desserts); unfortunately, none of them are actually tasty. Quality of Tea is ok but nothing special. 4 person without tips cost $300. I am sure you can find somewhere else much better than this.
Lastly, service is below expectation, definitely not Ritz quality. They check us by asking: how is everything. We answered: desserts are too sweet. Guess what they answered: I know. :)

DEQ Terrace & Lounge - The Ritz-Carlton, Toronto
Responded on December 24, 2018

Dear JoeG, Thank you for joining us at DEQ Lounge for Afternoon Tea. I am truly sorry to hear that you did not enjoy the dining experience. Our Director of Food and Beverage, would be happy to speak with you regarding the quality of food and service. Please see the private message for contact details.

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CP
Vancouver
3 reviews
Dined on December 9, 2018
Overall5Food5Service5Ambience5

Great afternoon tea service and the food was awesome.

BE
Toronto
1 review
Dined on December 8, 2018
Overall5Food5Service4Ambience4

I have always had a lovely experience with Afternoon Tea at the Ritz Carlton. The food is always great in comparison to other locations for Tea in Toronto. I love the interactive tea box that allows you to smell the different teas, much more accessible that a paper listing.

The service is always professional, courteous and engaging, with a great balance between attentiveness and privacy.

Recently I had some confusion, thinking I had been double charged. Every representative that I spoke with was extremely polite and apologetic, and in the end it was I who was confused, and I had not in fact been overcharged.

I would absolutely recommend Tea at the Ritz for a nice girls date, and the overall experience will not leave you disappointed.

ID
Toronto
1 review
Dined on December 8, 2018
Overall3Food2Service3Ambience2

Went for High Tea Saturday Dec 8, 12noon seating. Room was loud and echoed. Was seated in the middle of the room on hard chairs, which is not comfortable for a the length/type of experience High Tea is meant to be. Tea selection was lovely, food looked nice but taste was AVERAGE AT BEST. The bread on the sandwiches was dry and seemed as though it had sat out in the air too long. Had much better food at high tea at the Shanghai-la. Tea pot was stained and just dropped on the table, not poured for us. After two hours server approached and ask my guest and I to leave “as they had to set the table”, I did not see them approach the many other guests who were still seated? We both had the Royal tea option, tipped well and were courteous, unfortunatly that this didn’t seem to make a difference. Disappointed overall in the experience and with all the other high tea options in the city would not visit again.

RR
Toronto
12 reviews
Dined on December 1, 2018
Overall4Food3Service5Ambience4

Went to DEQ Terrace & Lounge for their 'Nutcraker' afternoon tea service on a Saturday afternoon. Service is always top notch at this hotel whether you are at their bar, the lounge or their restaurant. Staff are always attentive and responsive and unlike some establishments work cohesively as a team - especially as it gets busy. Afternoon tea is served in the lounge and at times hotel guests unknowingly sit down to take a call or work on their laptop. Hotel staff do promptly redirect them to the lobby or meeting room (not sure if this will distract you as a diner). Can't comment on the bubbly selection as I was driving. The signature mocktail was grapefruit-based and refreshing. Tea selection was excellent. Quiche did not appear to be freshly made. Resembled more like reheated frozen pastry. The roast turkey croissant sandwich was the highlight of the experience. Scones were tiny compared to the ones they serve (or used to serve) during their Mon-Fri afternoon tea. The girlfriend was a bit disappointed with the sweets menu as three of the five items had the same look and texture. I couldn't finish the shortbread caramel cookie as it was too sweet. May go back to Windsor Arms next time for afternoon tea.

R
Toronto
2 reviews
Dined on November 11, 2018
Overall5Food5Service5Ambience5

My sister and I recently had high tea here and thought it was really fun. The desserts were so delicious and the presentation of it all was quite stunning. We would come here again. One of my top 3 high tea places I've been too - and I've gone to several!

y
Toronto
12 reviews
Dined on November 11, 2018
Overall4Food5Service3Ambience5

I attend high tea at the Ritz 2-3 times a year. They change the menu every month and the food is always lovely. Usually the service is pretty good to, this time around our party was a little disappointed in the service as it felt like they completely forgot about us several times and then at the end we were rushed out when we were still finishing our entrees because they came out so late but they had to shut down for the next tea at 4:00. The severs were a lot cooler and inattentive which I've never experienced before so maybe it was just an off day. Overall we still had a nice time.

SC
Toronto
3 reviews
Dined on November 10, 2018
Overall5Food5Service5Ambience5

Had a really nice time at the Ritz-Carlton for afternoon tea. Our host was very lovely and polite and took good care of us.

B
Toronto
5 reviews
Dined on October 6, 2018
Overall5Food5Service5Ambience5

Thank you very much to all the waitresses who gave me and my date a wonderful afternoon tea experience

GL
1 review
Dined on September 30, 2018
Overall4Food4Service3Ambience4

Une belle manière de célébrer un anniversaire. Serveurs et serveuses aimables et souriants.
Une petite formation sur l'étiquette à table serait nécessaire. Exemple, l'ordre de préséance, en servant la femme la plus agée d'abord, jusqu'à la plus jeune, puis l'homme le plus agé vers le plus jeune. Les techniques de débarassage des assiettes et couverts devraient faire partie de cette formation! Pour la prise de commande, la personne qui invite devrait passer la commande pour ses invités. Ne pas oublier d'offrir de l'eau chaude pour les théières à nouveau. Merci de votre attention.

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OU
1 review
Dined on September 26, 2018
Overall4Food3Service5Ambience5

Services are very good , we went for high tea at the afternoon and we do so asking for put candle in our cupcake the waitresses are very helpful and nice.

K
1 review
Dined on August 26, 2018
Overall1Food1Service2Ambience1

Our friends made the wrong reservation, so we wanted to cancel through phone. The lady was EXTREMELY rude and she did not even want to help us.
So we decided... we'd just show up anyways since they were going to take the $50 deposit from us.
We showed up and they couldn't find our reservation... apparently it was already cancelled. They couldn't set us up a table because only one waitress working. (The waitress was polite and helpful) So we decided we should leave... they're very unorganized for an nice hotel.

JR
Toronto
6 reviews
Dined on June 30, 2018
Overall3Food4Service3Ambience4

Our server was lovely and they were able to accommodate dietary restrictions... service was very slow though.

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