This used to be my favorite restaurant. I'm not sure what happened but the service and food has taken a nose dive. Tonight it took over 5 minutes for us to be acknowledged after being seated, then another 5-10 to get the wine I ordered. Finally we were asked if we wanted an appetizer after I got my wine. When the appetizer came out later we then had the rest of our order taken. It seemed like we were an after thought to the server. I understand people get busy, but we were able to observe the service the tables around us were getting from our server and it was not the same.
I ordered the fillet Oscar style. The bernaise "sauce" that was on top of the crab cake was as thick as mayo. The steak ordered medium rare was dry and the mashed potatoes seemed a day old. Both my dish and my husband's were overly salted as well. I think we are done with Fiamma at this point as this is not the first time we've noticed things are not as good as they used to be.
My only complaint is that there was a large group of about 14 people. The only place they have for a group that size is in the single dining area (winter time). The group was not an overly loud group. Just normal conversations, but it was very loud nonetheless. I don’t blame anyone for this, it is just a consequence of accommodating a large group. However, it was bothersome to me and my wife who just wanted a quiet meal.
Food is always excellent here. Ice fest was this weekend so it was extremely crowded and kind of loud but we were good with it. This is our go to place in Plymouth
Had a new server tonight...not as attentive as Jeff, Mike, or Kathy. Food was excellent though.
Fiamma never fails to provide a excellent place to dine.
Server was nice and prompt, food was delicious. Risotto, filet, pasta and short ribs were all very good.
Dinner with family in from Cleveland for holiday
To start we check in at the host stand. The gentleman at the front did not even greet us. I started the conversation told him we had a reservation for 2 for our last name for my wife's Birthday dinner. He did not respond he just said follow me. I would equate it to Lurch being the front door host. Although he was dressed nice so I hope that was not the manager. Our server was average with very minimal interaction about the same average service of casual dining except he had great input with the wine and appetizer He seemed a little rushed though. My food came out excellent, my wife ordered the surf and turf and the Lobster Tail was excellent but her steak was over done and burnt. Not sure why that got out of the kitchen. She ordered her Fillet M.W. so I expected it to come out a bit darker since it is hard to get that cut M.W. but this was an entire layer all the way around burnt and tasted like charred leather. The inside had no pink but was still pretty tender so she ate it and did not want me to mention anything. There was nothing special like most fine dining or higher end dining places do. The server did not even say anything even though twice we mentioned it in front of him. Overall very average experience and compared to other places similar or on the higher end I would call this place below average.
Our food and service was excellent. However we had a child in diapers with us. There is no changing table in the women's restroom. My daughter had to lay her coat on the floor and then put her changing pad on top of it. These days it is unusual to find your self in this situation. :0(