Hard Rock Cafe - Niagara Falls

3.9
170 reviews
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$30 and under
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American
Top tags:
  • Fun
  • Casual
  • Live Music
Niagara Falls USA New York, has long been the destination of honeymooners, and now it has another special place in the hearts of music lovers – it’s the home of Hard Rock Cafe Niagara Falls USA. Our cafe is located just minutes from Niagara Falls State Park, which consists of three amazing waterfalls: Niagara Falls, Bridal Veil Falls, and American Falls. The Niagara Falls Observation Tower, Niagara Adventure Theater, and starting point of the Maid of the Mist Boat Tour are also just minutes away. After you’ve worked up a little hunger or thirst exploring the Falls, come into our cafe for delicious food, Hard Rock shopping, and great live entertainment. Our classic menu can't be beat, and every kind of liquid treat you desire is yours for the asking. Boasting a grand, old American-style collection of memorabilia from rock legends, we have it all at our cafe in Niagara Falls, New York.
What 170 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
Food
4.1
Service
3.9
Ambience
3.4
Value
Noise · Moderate
65% of people would recommend it to a friend
5
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Portland
1 review
Dined 5 days ago
Overall 5Food 5Service 5Ambience 5

Great experience from the moment we walked in the door! Service was great, food was great, ambiance was great. Definitely recommend.

Hard Rock Cafe - Niagara Falls
Responded 2 days ago

Good Afternoon NikkiO, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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BZ
1 review
Dined on July 8, 2019
Overall 3Food 2Service 2Ambience 2

My 1st 2 choices (really the 1st, as nothing else looked good, but I had to try something) from the menu were "out," and although it was just 3 days ago, I can't remember what I ordered because it was terrible, and I've forgotten what it was. Oh yeah, it was the ribs, and actually, they were pretty good. What really bothered me was that I when I changed my side dish from coleslaw to a side Caesar salad (as the menu allows), I wasn't allowed to eat my side Caesar salad when the rest of my family ate their salad because my salad was a switch of side dishes, and the coleslaw would've come delivered with my ribs (at the same time), so that is when I would have to eat it. I couldn't get my Caesar salad, and eat it when my family was eating their salads. I asked multiple times when ordering, and our wait-person said it was not possible. Seriously? I sat there while they ate their salads, and my salad couldn't come until we were all served our entrees. I suppose I could've eaten my salad then (while my ribs got cold), or do the cost-effective thing, and eat my entree before it got cold....and then what, eat my salad while my family had their dessert(?). In addition, I thought the last question on your survey about the noise level, and particularly the answers you provided, were typical of Hard Rock Cafe - Niagara Falls attitude we experienced (like you were doing us a favor). The answers were something like this: 1) don't remember, 2) quiet, 3) moderate, 4) energetic. How about too loud! I love most of the music that was played (6:30 pm - typical "dinner time"), but it was so loud that we could not hear each other speak. I can't think of a reason I would ever go back there. I enjoyed the one in Orlando, but that was a long time ago (1996), and you were still cool, and trying to make, or maintain a "name" for yourselves. Not anymore from what I saw Monday night (7/08/2019).

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S
1 review
Dined on July 8, 2019
Overall 5Food 4Service 5Ambience 5

Kate our server was amazing and she made sure we got what we were looking for our kid's meal. Great service!!

Hard Rock Cafe - Niagara Falls
Responded 6 days ago

Good Afternoon Sandi, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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MY
1 review
Dined on July 7, 2019
Overall 3Food 2Service 4Ambience 3

Pulled pork was dry, mac and cheese was luke warm. Bathrooms are disgusting! Had a large party and because we had 2 seperate checks they told us we couldn't order drinks or appetizer till the rest of the party arrived. We were starving and thirsty!

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S
Toronto
10 reviews
Dined on July 6, 2019
Overall 2Food 2Service 4Ambience 2

Our waitress was new but very personable and friendly. The other waitress in our area was terrible. One of us ordered a burger ‘well done’ but it arrived a bit more pink than expected. So we asked the person clearing tables if it could be out back on the grill. She said yes but then brought back the other waitress who was incredibly rude and irritated. We explained the situation and she stormed off with the plate. We later saw her yelling at our waitress for no reason. We were pleased with our waitress and incredibly displeased by the other server. She needs a lesson in customer service and how to be respectful. We would not come back or recommend this restaurant.

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KB
1 review
Dined on July 6, 2019
Overall 1Food 3Service 1Ambience 2

we were so excited to try the hard rock. Was very disappointing. Our waiter didn't ask if we wanted to split the bill so he gave us only one bill then tried to manually split it. He took a long time to do that. I wouldn't go back.

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OT
New York Area
1 review
Dined on July 5, 2019
Overall 3Food 4Service 2Ambience 3

Special request for a certain table was ignored. Yes, the table was open and available. 20 something hostesses seem to be having obvious “power” issues with each other as we approached desk. I had to interrupt this to announce I had a reservation to be seated. We had a reservation the previous night as well. Same teeny-bopper type attitude at door. It the HardRock you should probably expect a less mature demeanor when you go.

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j
1 review
Dined on July 4, 2019
Overall 5Food 5Service 5Ambience 5

Great service great food. Miss the vibe host that used to walk around playing song requests though.

Hard Rock Cafe - Niagara Falls
Responded on July 6, 2019

Good Afternoon Joem, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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SU
1 review
Dined on July 4, 2019
Overall 5Food 5Service 5Ambience 5

One of my favorite restaurants of all time! Love the service, love the Food, love the energy all around! Would definitely recommend. I had a great time with my family 💝

Hard Rock Cafe - Niagara Falls
Responded on July 6, 2019

Good Afternoon StefanyU, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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M
1 review
Dined on July 3, 2019
Overall 5Food 5Service 5Ambience 5

Waitress was so friendly, made us feel welcome. I wanted to make a reservation, but no access to Internet so went early and took a chance. Got right in. I would recommend phone reservations as not everyone has Internet capabilities.

Hard Rock Cafe - Niagara Falls
Responded on July 6, 2019

Good Afternoon, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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r
St. Louis
8 reviews
Dined on July 2, 2019
Overall 3Food 1Service 5Ambience 3

The service was outstanding...but the food tasted very institutional. Disappointing.

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OT
Cleveland
2 reviews
Dined on July 1, 2019
Overall 2Food 3Service 2Ambience 2

Not sure what all the confusion with seating people was. Plenty of open tables but your dad k about 15 minutes to be seated even though I had a reservation. Then as the hostess was walking us to our table she said “stay right here” in extremely poor English and left us stand in the middle of the dining room. A busboy laughed and said that’s weird...you think?? Service and food took forever. Food was acceptable

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j
Cleveland
1 review
Dined on July 1, 2019
Overall 2Food 2Service 2Ambience 4

Just overpriced , took forever, 3 cheeseburgers and a pulled pork sandwich, one junior sized milkshake and 3 sodas shouldn’t cost $97
I literally only was given like 9 French fries , had to ask for more
Daughter asked for no cheese and of course it came with cheese. Did I mention it took forever to get food despite it not being crowded ?

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TI
1 review
Dined on June 30, 2019
Overall 4Food 5Service 4Ambience 4

The food tastes really good. It is just it was a very busy day that day. I dont know it is often the case or it's just it happened to be a busy day that day. We waited a long almost an hour after we ordered. Although the waiter told us it would be slow, slower than I though. Overall, the food is great.

Hard Rock Cafe - Niagara Falls
Responded on July 5, 2019

Good Afternoon Tina, Thank you for your review on Open Table. I'm happy to see you enjoyed your time at the Hard Rock Cafe. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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SO
1 review
Dined on June 29, 2019
Overall 2Food 2Service 3Ambience 4

I've visited many Hard Rock Cafe's in the past and I expected better from this Niagara Falls, NY location. The location and atmosphere are great, however for the reputation Hard Rock upholds, the food and overall customer service could have been better. The chicken was dry, bread was soggy with the bottom bun hardly existant and the fries were luke warm. As for the Rock Shop, I couldn't find a nice shirt to purchase, but I found one at the Canadian Hard Rock Store instead. The overall staff wasn't quickly attentive to the guests coming in causing longer delays in seating due to group talking sessions. In comparison, I visited this location 5 years ago. The service and food were 10 times better, yet this still remains to be one of the duller Hard Rock's visited.

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JE
1 review
Dined on June 24, 2019
Overall 4Food 4Service 4Ambience 3

Very good server. Acceptable food. Way too expensive.

Hard Rock Cafe - Niagara Falls
Responded on July 1, 2019

Good Afternoon John, Thank you for your review on Open Table. I hope you enjoyed your time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for visiting us. Sincerely, Blanca Runyan

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B
New York Area
66 reviews
Dined on June 21, 2019
Overall 4Food 4Service 3Ambience 4

The food was very good. Nachos rocked. The Legend Burger is well, legendary. Smokehouse combo also rocked. The new dining room off the Gift Shop is nice. Service was so so - not up to Hard Rock standard. Had to wait and beg for water refills - disappointing.

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JK
New York Area
1 review
Dined on June 19, 2019
Overall 3Food 3Service 3Ambience 2

In comparison to other Hard Rock Cafe's that I've visited, this one wasn't very good. Wait staff wasn't attentive, crowded seating space and the food was just okay.

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M
Montreal
2 reviews
Dined on June 17, 2019
Overall 4Food 3Service 4Ambience 4

Classic Hard Rock experience. Wings were great! Service was attentive.

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JT
Orlando
1 review
Dined on June 15, 2019
Overall 1Food 1Service 1Ambience 1

The worst service ever! Don't bother with making reservations as we had to wait an hour after our scheduled reservation before we were seated. Then it took another hour before we got served while other guest who came in and were seated after us get served before us.

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OT
Cincinnati
1 review
Dined on June 14, 2019
Overall 5Food 4Service 5Ambience 5

It was a celebration night there I guess. There was a DJ then a band. It was fun

Hard Rock Cafe - Niagara Falls
Responded on June 22, 2019

Yes, it was the day we were founded in 1971. Thank you for coming in and a great review.

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JR
Toledo
1 review
Dined on June 14, 2019
Overall 5Food 5Service 5Ambience 5

First time eating at a Hard Rock and we were pleasantly surprised by the quality of food! Everything arrived piping hot and flavors were good. Portions were large. Service was good (a bit slow but seemed like maybe the kitchen was to blame as our server was fast, thorough, happy, and very attentive.) This location was a very small compared to what I envisioned a Hard Rock to be like. But all in all it was a great dining experience and I would stop in again!

Hard Rock Cafe - Niagara Falls
Responded on June 22, 2019

Hello Jen, We are so happy you had a great first experience. Here is to many more. Thank you for the great review.

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l
1 review
Dined on June 8, 2019
Overall 4Food 3Service 5Ambience 5

Great atmosphere and service! The food and drinks are definitely on the pricey side, but I expected that for being in New York and at a tourist destination. Overall, worth it!

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N
1 review
Dined on June 8, 2019
Overall 2Food 1Service 2Ambience 3

I ordered a veggie burger from the menu, but the waiter told me it was no longer available. Then why is it on the menu? There were few other options from a vegetarian to choose from so I ordered the veggie fajitas. Overpriced for a lot of corn and 4 thin slivers of bell pepper. I'm glad my dinner partner enjoyed the meal. But I was disappointment from the get-go.

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DS
1 review
Dined on June 8, 2019
Overall 2Food 1Service 3Ambience 5

Ofcourse the place is fun to be in, but this particular restaurant the food was just terrible. We usually go to a Hard Rock on vacation because of the atmosphere and in general the food is solid. Not this one. The burgers ordered medium were dried out. My wings were made if rubber I think, and my wife's chicken salad also seemed plastic tasting.

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JF
1 review
Dined on June 8, 2019
Overall 2Food 2Service 4Ambience 5

It was cool to see all the memorabilia, but not worth the price of food. I have had better burgers in much cheaper places. Had to send my food back because it was not correct. When they sent out a new burger it was cooked maybe medium rare. I ate a few bites and that was all I could because of the cook. It was bot worth the wait to send it back a second time. They rest of my family was about done eating. Would not return to a Hard Rock Cafe.

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p
1 review
Dined on June 8, 2019
Overall 2Food 1Service 1Ambience 2

Food was dry and tough waitress didn't care, waitress not really wanting to be there, in a rush for us to be gone, food terrible wrote corporate

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LC
1 review
Dined on June 8, 2019
Overall 4Food 5Service 4Ambience 5

Great portions of food. Plenty for sharing. The combo platter was especially delicious.

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m
1 review
Dined on May 31, 2019
Overall 3Food 3Service 4Ambience 2

As far as Hard Rock Cafe locations go, this one is super small and lacks a lot of the polish and charm of others (think Orlando, Paris, etc).

I think because of the size (basically one big open room, and a smaller side room), the noise level here is considerably higher than other locations. I expect it to be loud and fun, but if I had brought my toddler, we would have left rather than risk problems with her hearing.

They were out of the Impossible Burger, but the server was super helpful in identifying other vegan options (their other veggie burger is vegan). He also checked with the chef so we could modify our nachos and have a nice appetizer. Really appreciated the effort and the nachos were delicious. Otherwise, though, the food was just okay. Overpriced as you would expect in a tourist trap, but not terrible.

We live nearby and were out on a date night, so we probably won't come here again for years (if at all). I can see where tourists would feel it's a nice place to stop, though. If you're traveling to Niagara Falls; however, you'll get a better experience (more room, better memorabilia) at the Niagara Falls Canada HRC. It's just over the Rainbow Bridge, less than 10 minutes away. Be sure you have an enhanced license or passport, or you won't be able to go into Canada.

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PA
Washington DC
2 reviews
Dined on May 27, 2019
Overall 3Food 3Service 3Ambience 2

This is definitely the smallest and tamest Hard Rock Cafe I've been to which was fine by me. We were seated immediately and the service was good overall. Food was just average for the price (ordered steak & chicken fajitas and Telupo chicken tenders). There aren't a ton of good dinner options at Niagara from what I could tell so this was a decent option.

Hard Rock Cafe - Niagara Falls
Responded on June 1, 2019

Hello Peter, Thank you for the honest review. We are truly sorry you did not have a five star experience, but we appreciate you letting us know where we can improve.

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JG
San Francisco
1 review
Dined on May 25, 2019
Overall 5Food 5Service 5Ambience 4

Our waitress was awesome! We loved the food and our drinks.

Hard Rock Cafe - Niagara Falls
Responded on June 1, 2019

Hello Justen, Thank you so much for the great review. We truly appreciate you stopping by, and we are so happy to see you had a great time!

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GA
1 review
Dined on May 20, 2019
Overall 4Food 4Service 4Ambience 3

Overall we had a great time. Thought the food was on the expensive side - but was good. The noise level was high - but not totally uncomfortable.

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DT
New York Area
1 review
Dined on May 18, 2019
Overall 5Food 5Service 5Ambience 5

Great food a little on the pricey side with drinks, need to have more specials and discount coupons.

Hard Rock Cafe - Niagara Falls
Responded on May 25, 2019

Hello Dean, Thank you very much for letting us know about your recent experience. We are so happy to see you enjoyed to food and service.

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DU
1 review
Dined on May 18, 2019
Overall 1Food 1Service 5Ambience 1

I have been to the restaurant in NYC and loved it !! Decided to surprise my Daughter for her birthday and was Highly disappointed!!! Our chicken wings were so undercooked they were still bloody!! Our stake was mostly all fat ! The mashed potatoes that came with the stake were brown and tasted like they were 2 weeks old !! It was to say the least disappointing !

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LE
1 review
Dined on May 8, 2019
Overall 5Food 5Service 4Ambience 4

We had a great time at the Niagara Falls Hard Rock. It was easy to go online to reserve our table. The food was excellent

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OT
1 review
Dined on May 7, 2019
Overall 2Food 5Service 5Ambience 1

Food and waitress was great.Priced way to HIGH. Floors and bathroom were a mess and the music. The music playing was the biggest let down. Hard rock cafe huh..... step up your game, very disappointed and will not be back again.....

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DW
1 review
Dined on May 6, 2019
Overall 5Food 5Service 5Ambience 5

We had a group of 10 that wanted to pre-order because we were at a conference and knew that this venue would be flooded with 100 people in 5 minutes. Nicole, the GM took my order for my group an hour before we sat down and set up a table for us immediately so we could walk right in and sit down, 10 minutes later we had our lunch and drinks and the line at the door was a block long while we ate our lunch! Thank you for the professionalism, the kindness, the way that hospitality should be! Others could take a page out of this venue's book! Thanks again to the wonderful staff and especially dearest Nicole the General Manager.

Deborah / Director of Sales

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OT
New York Area
1 review
Dined on May 3, 2019
Overall 2Food 3Service 4Ambience 3

It was okay. I did request with my reservations if my husband could get sung happy birthday to but no one came to do it.

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JB
1 review
Dined on May 3, 2019
Overall 3Food 3Service 1Ambience 2

Mostly disappointed with the waitress. She was very slow and spilled beer on our table more than once and never cleaned it up. There was a band playing and it was extremely loud. The monitors in the back room where we were dining had other videos showing but could not be heard. It would make sense to show the actual band playing

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JK
1 review
Dined on April 29, 2019
Overall 3Food 2Service 3Ambience 3

Extremely overpriced! Small portions. Limited menu options. Food is way too salty!

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