Jack Astor's - Kingston

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1. A

   Ashley

   Ottawa

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food5service1ambience5

   Food was great but the service was terrible. 20 mins after sitting down the server finally came to ask us what we wanted to drink then took another 10-15 mins to get the drinks. She then took another 20-25 mins to come back to ask us what we wanted for our meal. By the time we got our meal, we were there for over an hour. Food was amazing though, tasted excellent and it was hot! The service just ruined the overall experience unfortunately.

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2. C

   Charlotted

   Toronto

   1 review

   4.0

   1 review

   Dined on May 8, 2022

   overall4food4service5ambience3

   Great Mother’s day lunch, service was great! ( Nikki G. As on receipt)The only downside was the speaker was right above us, which was very loud, this made it hard to converse with the people I was with and with the server.

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3. P

   Polywog

   1 review

   5.0

   1 review

   Dined on May 4, 2022

   overall5food3service3ambience3

   We had the experience to dine yesterday and it was far from a success. Last visit we dined upstairs and it was fantastic. LuLu was our server, but needs more training. Lulu took original bill back to complete tip. Bill was 107.26. I gave her two separate papers with gift amount. Never got them back either, but I had copies. Would like a copy of bill for my records. Steak, brushetta fantastic, hot crab not so good. Downstairs too noisy.

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4. CD

   CrystalD

   Toronto

   4 reviews

   3.0

   4 reviews

   Dined on April 2, 2022

   overall3food5service3ambience4

   The waitress seemed very rushed with us.

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5. OT

   OpenTable Diner

   Toronto

   1 review

   4.0

   1 review

   Dined on March 26, 2022

   overall4food3service4ambience2

   Very loud atmosphere. Made up by kind staff

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6. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on March 18, 2022

   overall5food5service4ambience5

   It was great!!

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7. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on March 5, 2022

   overall5food5service5ambience5

   It was date night and my wife and I had a great time

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8. KS

   KingsSon

   1 review

   4.0

   1 review

   Dined on February 12, 2022

   overall4food5service5ambience3

   Was seated in the back towards the kitchen. There must have been a door open back there because there was a crazy cold draft. Suggest to sitting back that way.

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9. J

   Jbea

   1 review

   2.0

   1 review

   Dined on February 12, 2022

   overall2food3service3ambience2

   They put us at a high table by the door with two small kids. A booth or upstairs would have been better for a family of 4… she put us there and said sorry we have a lot of reservations but there was still multiple empty booths when we left . Food was okay, not the best. And I found the menu lacking. Personally won’t be going back for a dinner night out.

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10. JP

    JudyP

    Toronto

    1 review

    5.0

    1 review

    Dined on September 29, 2021

    overall5food5service5ambience5

    I took a friend here to celebrate her birthday. We dined on the rooftop patio. What a lovely view! The food and service were great!

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11. PB

    PatriciaB

    Las Vegas

    5 reviews

    5.0

    5 reviews

    Dined on April 1, 2021

    overall5food5service5ambience4

    Had the Chicken Pad Thai without the heat added....it was delicious. My hubby had it hot and he said it was great. Also had bruschetta as an appetizer it was wonderful. Really enjoyed our dinner.

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12. OT

    OpenTable Diner

    Montreal

    1 review

    4.0

    1 review

    Dined on March 27, 2021

    overall4food4service1ambience3

    Waiters didn’t understand any of my orders and got most of it wrong

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13. JA

    JABO

    Toronto

    1 review

    5.0

    1 review

    Dined on March 12, 2021

    overall5food5service5ambience5

    Our entire lunch experience was exceptional. Our waiter was outstanding. Very accommodating, kind, and efficient. Will definitely be back Loved the salads and the nachos.

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14. SB

    SamB

    Toronto

    7 reviews

    4.0

    7 reviews

    Dined on March 6, 2021

    overall4food2service5ambience5

    Cool place Food is ok

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15. JF

    JohnF

    Toronto

    1 review

    5.0

    1 review

    Dined on March 6, 2021

    overall5food5service5ambience5

    Great food, margaritas mixed well, our server Madeline was amazing.

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16. JC

    JudyC

    Toronto

    7 reviews

    5.0

    7 reviews

    Dined on February 20, 2021

    overall5food5service5ambience4

    Fabulous waitress very friendly & attentive. The food was delicious and very hot! Bruschetta and Jacks homemade chicken fingers - how could you go wrong!

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17. WE

    WilliamE

    1 review

    5.0

    1 review

    Dined on November 22, 2020

    overall5food5service5ambience5

    Very prompt service. Very helpful. Would recommend it.

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18. JL

    JanL

    1 review

    5.0

    1 review

    Dined on March 3, 2020

    overall5food5service5ambience5

    The staff are all very friendly and organized. We were served in a timely manner and on our way to our event in perfect time. We love the atmosphere there and would highly recommend.

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19. D

    Dolly327

    1 review

    1.0

    1 review

    Dined on February 20, 2020

    overall1food1service2ambience2

    We had to order twice because, anything with chicken breasts were not available. We had to wait 50 min for our food to arrive after ordering the second time. It was ok if your ordered chicken fingers but the burgers were very over done. Our table of six did receive 50% off our entire bill

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20. m

    marliz

    Atlanta

    32 reviews

    vip
    4.0

    32 reviews

    Dined on January 22, 2020

    overall4food4service4ambience3

    Last minute decision and craving for the bread and wings. Not the best lemon pepper wings but enjoyed it none the less

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21. JM

    JillM

    1 review

    5.0

    1 review

    Dined on December 14, 2019

    overall5food5service5ambience5

    The waiter was fantastic . The hamburgers were the best.

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22. MM

    MarkM

    Toronto

    1 review

    5.0

    1 review

    Dined on November 24, 2019

    overall5food5service5ambience5

    Got to see the grey cup, staff were very accommodating.

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23. KM

    KellyM

    Toronto

    1 review

    5.0

    1 review

    Dined on August 30, 2019

    overall5food4service5ambience5

    Also have a great time at Jack Astor's Kingston. The staff are amazing and the food consistently good. The rooftop patio is a must in the summer - great views and wonderful atmosphere. I always recommend Jack Astor's to friends and family.

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24. D

    Dubaivisitor

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on August 20, 2019

    overall5food5service5ambience5

    Lovely evening celebrating my daughters birthday. Our server was amazing, just the right mix of attentive but aware that we didn’t want to rush our meal. Lovely table overlooking the square on the patio.

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25. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on August 19, 2019

    overall1food1service1ambience1

    Went in at 7:30pm on Monday’s august 19th, and had a very quick wait for the patio. While waiting we ordered a bottle on wine at the bar. We paid right away and took our wine to the patio in just minutes. We then waited 15 minutes to be greeted. A few tables by the sides with a view had opened so we asked our server if we could move. She said she’d have to ask the server then went over and waited at a table for another server for a few seconds. Then came back and said she was checking with the host. I didn’t want to make a big deal so told her not to worry. Then ordered two medium rare steaks with mashed potatoes and a Cesar instead of side veg. Something we do all the time at other Jack Astor’s. Also, mind you I used to manage at Jack Astors. This was all so shocking and sad to see. She said the kitchen would not allow her to sub a Cesar salad in for a side veg on our classic steak and mash. So I tested her and said okay . Then said she’d check and came back in less than 30 seconds to say it was okay. Clearly pretending to go to the kitchen in an attempt to persuade us to change our order Waited 40 minutes after ordering a medium rare steak, to be told they were out of 7oz and we’d be getting a New York. Also it’s the kitchens fault as the just told the server. Not buying it 5 minutes later manager comes by and says no steaks in house. Apologizes says they’ll pay for the meal and we order a burger and butter chicken to replace. Then he be brings two salmons over 15 minutes later. We say we didn’t order salmon and he just says “oh okay” and walks away. At 9pm another couple came by who had been watching us and told us we should just leave. We did Worst service. So upset that Jacks Astor’s Kingston ruined our night

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26. DM

    DarrenM

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on August 15, 2019

    overall4food5service5ambience4

    Amazing experience on the rooftop patio, but music was so loud it was hard to talk, servers did accommodate and let us move tables, overall a great night

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27. JD

    JeffD

    New York Area

    32 reviews

    vip
    5.0

    32 reviews

    Dined on August 5, 2019

    overall5food4service5ambience5

    Great rooftop patio. Prompt service. Good selection of food.

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28. NJ

    gleeNJ

    New York Area

    73 reviews

    vip
    4.0

    73 reviews

    Dined on July 14, 2019

    overall4food4service4ambience4

    First time at this location. Hostess are very friendly and accommodating. We sat at the rooftop. Great weather and nice view too.

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29. CB

    CarolynB

    1 review

    5.0

    1 review

    Dined on July 13, 2019

    overall5food4service5ambience5

    We always enjoy our time on the roof top patio. Great drink selection. Decent food.

    Report
30. LL

    LoriL

    1 review

    5.0

    1 review

    Dined on July 1, 2019

    overall5food5service5ambience5

    Your restaurant is the best!!! We come to eat whenever we are in Kingston

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31. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on June 30, 2019

    overall4food4service5ambience4

    Visited Kingston for Canada Day weekend from Toronto. We heard that the rooftop patio was awesome so decided to book a table for four. Reviews read from previous customers experiences were considered when booking. I don’t put a lot of faith in others reviews and am a gambler at heart...not!! Table was ready when we arrived and we were immediately seated on rooftop patio at 7 pm. Our server was by far the most awesome server ON THE PLANET!! Sabrina was fun, efficient and attentive, not to mention absolutely drop-dead stunning!!! Meals were timely served and all was excellent despite the fact the entire restaurant was packed!! I have zero negative feedback!! We’ll be back!!

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32. LD

    LynnD

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on June 22, 2019

    overall3food4service4ambience3

    The lack of sunshade / umbrella was unbearable like you would see in a very cheap terrace. For this reason we didn't take an aperitif / appetizer and have taken the dessert and coffee somewhere else. We were 6 adults and a teenager so make the math...

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33. NH

    NancyH

    Toronto

    1 review

    3.0

    1 review

    Dined on June 22, 2019

    overall3food3service4ambience3

    We have eaten there a few times and generally were happy with our meals. We wanted a rooftop patio seat and while we did get one, there was very little shade, so we had to move downstairs to the indoor part of the restaurant. More shade would greatly add to the experience. One of the meals was not satisfactory, as it was “soggy” and was supposed to be crispy. They did take it off the bill without any prompting, which was great. The service was good. The rest of the food was good as well. I would recommend Jack Astor’s Kingston as it is usually a pretty good place to eat and has a great view of downtown Kingston from the rooftop patio.

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34. BO

    BathOntario

    Toronto

    24 reviews

    vip
    4.0

    24 reviews

    Dined on June 21, 2019

    overall4food4service5ambience5

    Are lunch with Co-worker on the rooftop , nice day and the table had shade. There were an abundance of workers and our server was great.

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35. JO

    JacquieO

    1 review

    2.0

    1 review

    Dined on June 20, 2019

    overall2food4service1ambience3

    The service for the 10 of us was terrible. The waiter was frazzled forgetful and totally stressed out. First drink orders took 25 minutes and second round was 30 minutes. The food was great...well presented. The waiter continued to blame the influx of customers. But Thursdsy night ...what do you expect.

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36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 14, 2019

    overall5food5service5ambience5

    It was our daughter’s university graduation and there was a problem with the tablet when our was placed and our order wasn’t received by the kitchen, then general manager made a point of coming to our table to advise us of this and apologize repeatedly. At the end of it she came back and apologized again and took care of our daughter’s meal as well as the 2 apps we had! The crab and lobster dip AMAZING!!! This was no fault of the server or the staff but technology! The only thing missed was being asked if I collected Scene Points....so I missed out on those:(. Overall great food, great service! We will return for date night. Thank you for being a part of making our daughter’s graduation day very special!!

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37. DD

    DanielleD

    1 review

    3.0

    1 review

    Dined on June 3, 2019

    overall3food3service5ambience4

    Sad that we were at second floor because I didn’t mention I want first one. I want to watch basketball game...

    Report
38. T

    Tina

    Toronto

    1 review

    5.0

    1 review

    Dined on May 22, 2019

    overall5food5service5ambience5

    We went there for my daughter’s birthday (6 of us). Tristan our server was amazing, very friendly. The food was excellent and not over pricy. If you want a place for a family diner I highly recommend Jack Astor’s.

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39. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on May 19, 2019

    overall2food3service3ambience2

    Didn’t acknowledge birthday at all. Didn’t honour reservation for patio. Had to sit in the noisy inside. Drinks were made totally wrong.

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40. OT

    OpenTable Diner

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on May 19, 2019

    overall4food4service4ambience5

    On the roof top which is fantastic. Waiter that very good and would check in frequently. Food order was slow and took around forty minutes from the time we ordered.

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