Jack Astor's - Kingston

3.9
123 reviews
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CAN$30 and under
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Canadian
Top tags:
  • Casual
  • Fun
  • Group Bookings
Welcome to Jack’s Kingston – where even the Chamber of Commerce thinks we’re awesome! Winner of the 2017 Greater Kingston Chamber of Commerce: Tourism and Hospitality award.

Our mission? Great people helping other great people totally have a blast while enjoying amazing food. Wow, that was a mouthful. But can you blame us? We’re a restaurant. One that specializes in delicious food and great times. Our goal is to make you laugh. And depending on your hot sauce tolerance, cry.

In all seriousness, we take real pride in our food. Try our Cluckin’ Fresh Chicken Fingers, made and seasoned with fresh, never frozen chicken tenders. This isn’t run-of-the-mill pub grub.

But outside of the kitchen, we find it hard to take ourselves seriously. We have an Elvis booth. For no particular reason. Folks, that really does say it all. We’re sports fanatics, music nuts and love a good joke. If you’re into at least one of those things, we should hang out.
What 123 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
Food
4.0
Service
4.1
Ambience
3.8
Value
Noise · Moderate
79% of people would recommend it to a friend
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New York Area
41 reviews
Dined on July 14, 2019
Overall 4Food 4Service 4Ambience 4

First time at this location. Hostess are very friendly and accommodating. We sat at the rooftop. Great weather and nice view too.

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CB
1 review
Dined on July 13, 2019
Overall 5Food 4Service 5Ambience 5

We always enjoy our time on the roof top patio. Great drink selection. Decent food.

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LL
1 review
Dined on July 1, 2019
Overall 5Food 5Service 5Ambience 5

Your restaurant is the best!!! We come to eat whenever we are in Kingston

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OT
Toronto
1 review
Dined on June 30, 2019
Overall 4Food 4Service 5Ambience 4

Visited Kingston for Canada Day weekend from Toronto. We heard that the rooftop patio was awesome so decided to book a table for four. Reviews read from previous customers experiences were considered when booking. I don’t put a lot of faith in others reviews and am a gambler at heart...not!!

Table was ready when we arrived and we were immediately seated on rooftop patio at 7 pm. Our server was by far the most awesome server ON THE PLANET!! Sabrina was fun, efficient and attentive, not to mention absolutely drop-dead stunning!!!

Meals were timely served and all was excellent despite the fact the entire restaurant was packed!!

I have zero negative feedback!! We’ll be back!!

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LD
1 review
Dined on June 22, 2019
Overall 3Food 4Service 4Ambience 3

The lack of sunshade / umbrella was unbearable like you would see in a very cheap terrace. For this reason we didn't take an aperitif / appetizer and have taken the dessert and coffee somewhere else. We were 6 adults and a teenager so make the math...

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NH
1 review
Dined on June 22, 2019
Overall 3Food 3Service 4Ambience 3

We have eaten there a few times and generally were happy with our meals. We wanted a rooftop patio seat and while we did get one, there was very little shade, so we had to move downstairs to the indoor part of the restaurant. More shade would greatly add to the experience. One of the meals was not satisfactory, as it was “soggy” and was supposed to be crispy. They did take it off the bill without any prompting, which was great. The service was good. The rest of the food was good as well. I would recommend Jack Astor’s Kingston as it is usually a pretty good place to eat and has a great view of downtown Kingston from the rooftop patio.

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BO
Toronto
20 reviews
Dined on June 21, 2019
Overall 4Food 4Service 5Ambience 5

Are lunch with Co-worker on the rooftop , nice day and the table had shade. There were an abundance of workers and our server was great.

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JO
1 review
Dined on June 20, 2019
Overall 2Food 4Service 1Ambience 3

The service for the 10 of us was terrible. The waiter was frazzled forgetful and totally stressed out. First drink orders took 25 minutes and second round was 30 minutes. The food was great...well presented. The waiter continued to blame the influx of customers. But Thursdsy night ...what do you expect.

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OT
1 review
Dined on June 14, 2019
Overall 5Food 5Service 5Ambience 5

It was our daughter’s university graduation and there was a problem with the tablet when our was placed and our order wasn’t received by the kitchen, then general manager made a point of coming to our table to advise us of this and apologize repeatedly. At the end of it she came back and apologized again and took care of our daughter’s meal as well as the 2 apps we had! The crab and lobster dip AMAZING!!!
This was no fault of the server or the staff but technology!
The only thing missed was being asked if I collected Scene Points....so I missed out on those:(. Overall great food, great service! We will return for date night.
Thank you for being a part of making our daughter’s graduation day very special!!

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DD
1 review
Dined on June 2, 2019
Overall 3Food 3Service 5Ambience 4

Sad that we were at second floor because I didn’t mention I want first one. I want to watch basketball game...

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T
1 review
Dined on May 22, 2019
Overall 5Food 5Service 5Ambience 5

We went there for my daughter’s birthday (6 of us). Tristan our server was amazing, very friendly.
The food was excellent and not over pricy. If you want a place for a family diner I highly recommend Jack Astor’s.

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OT
Toronto
1 review
Dined on May 19, 2019
Overall 2Food 3Service 3Ambience 2

Didn’t acknowledge birthday at all. Didn’t honour reservation for patio. Had to sit in the noisy inside. Drinks were made totally wrong.

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OT
Toronto
5 reviews
Dined on May 19, 2019
Overall 4Food 4Service 4Ambience 5

On the roof top which is fantastic. Waiter that very good and would check in frequently. Food order was slow and took around forty minutes from the time we ordered.

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TM
1 review
Dined on May 15, 2019
Overall 5Food 5Service 5Ambience 5

Our waitress Emily made our birthday celebration for my daughter extra special. She made our experience 5 star

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KP
Toronto
1 review
Dined on May 9, 2019
Overall 1Food 1Service 1Ambience 2

I visited the restaurant for dinner and drinks for my 40th birthday and the service was atrocious. My party had 8 people, there was almost no one else in the restaurant and we had to seek out our server several times to get more drinks, order our food, etc. She took my order and no one else’s so my food came before the rest of my party had even ordered. Several of our drinks and orders were forgotten and never came. The service was awful and the food was cold by the time it arrived. Not the kind of birthday party I was hoping for. Very disappointing.

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OT
1 review
Dined on May 8, 2019
Overall 1Food 1Service 1Ambience 3

The service wasn't great. Our server didn't really seem to know what she was doing and forgot things multiple times. Also, our food and coffee were cold.

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OT
1 review
Dined on May 5, 2019
Overall 4Food 4Service 4Ambience 4

Very nice. My date and I had a very good time

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HW
Toronto
4 reviews
Dined on May 2, 2019
Overall 5Food 4Service 5Ambience 4

A consistent dining experience. We appreciate the attention of staff to food allergy, and that their order system includes food allergy warnings.

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J
1 review
Dined on April 24, 2019
Overall 4Food 4Service 3Ambience 2

The people are lovely but I like the Jack Astor’s in Toronto better. The food is a bit better and I found the drinks in Kingston were very watered down

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P
1 review
Dined on April 24, 2019
Overall 1Food 3Service 2Ambience 2

Asked to be moved as water dripped on one chair. Another group was also seated there later, also asked to be moved. Repeating this indicates poor hospitality. There was a sign behind the chair that floor was wet.
Too noisy. Not great value.
No worries. Won’t be back.

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T
1 review
Dined on March 31, 2019
Overall 2Food 2Service 3Ambience 3

Think I was there on an off night (I hope) Not my usual experience. When they brought the food to our table they brought the wrong dish to one person, so they had to re make the correct one. The pasta was hot on the bottom and cold at the top as if it was sitting on top of a heater on another dish. One other pasta dish was barely warm. The waitress took away an empty cup of pop and didn't bring another one. We had to ask for one. They did comp the appetizer because the missing dish took so long. The rest of us were almost done when the clubhouse finally came out. Hopefully it was just as off night for the restaurant.

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TD
Toronto
1 review
Dined on March 31, 2019
Overall 3Food 2Service 5Ambience 4

Our server was great however our food was not. The broccoli bites were cold when they came to the table... we asked for fresh and received them about 15 min later. Our main course came to the table also cold and I think the meals were sitting under the warming light too long. It was not good at all.

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AF
1 review
Dined on March 23, 2019
Overall 3Food 4Service 1Ambience 4

Our waitress, Jessica, was busy flirting with the males around the bar area instead of paying attention to her customers in the Booth area. Forgot to set us up with napkins and silverware and had to be reminded multiple times about our requests. It wasn't a busy night either

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OT
1 review
Dined on March 2, 2019
Overall 2Food 1Service 2Ambience 4

Decor was nice. Service was slow, and so-so. Food was overpriced snd underwhelming.

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OT
Toronto
1 review
Dined on February 14, 2019
Overall 5Food 5Service 5Ambience 5

My husband and I had fajitas for two, they were excellent and more than enough for both to enjoy.

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OT
1 review
Dined on January 1, 2019
Overall 1Food 1Service 2Ambience 2

The food was terrible. Chicken tenders were rubbery and cold. Shrimp pasta the shrimp was over cooked . The sesame chicken the chicken tasted like frozen chicken bites. I would not recommend this to anyone

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SR
Ottawa
1 review
Dined on December 13, 2018
Overall 3Food 3Service 3Ambience 2

Way to expensive. It would not be my first recommendation to people. For the price better food is available.

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MF
1 review
Dined on November 16, 2018
Overall 4Food 3Service 3Ambience 4

Overall good experiance however disappointed in the lack of garlic pan cheese bread. Also the wings I got didn’t have as much sauce as they have in previous visits which was also disappointing for me personally

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SB
1 review
Dined on October 4, 2018
Overall 1Food 2Service 1Ambience 1

We had reservations for 630 pm and got our table on time. Ordered our food (4 people) at 645pm and received it at 750 pm. the waitress was aware that we had a show to be at for 8 pm. She was very annoyed herself but was unable to speed up the kitchen.
The restaurant seemed more interested in seating and feeding walk-ins then those of us that had made reservations ahead of time.
I have no plans on ever returning to Jack Astor’s

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MP
1 review
Dined on October 4, 2018
Overall 1Food 1Service 1Ambience 3

Had a reservation for 6:15 on a Thursday night to have dinner before attending a concert. We arrived a few minutes early and were seated right away. We ordered a drink and water each. Decided on what to eat and ordered at 6:35. Two other tables came in after us, a party of 8 and a party of 4. We noticed that appetizers came out for the larger party around 7, we still had no dinner. We flagged our server down at 7:15 to ask where our meal was. At this point, our drinks were empty, with 1/2 glass of water each. She went to check and returned 10 minutes later to say that the manager was apologetic and that they would take care of our meal. I said that's nice, but where is our order? The server said it wouldn't be much longer. We watched all the tables around us get their food, eat, and one table had left before our order came out. Our order arrived at our table at 7:45, cold. I ordered a cheeseburger that came with a side of fries. The bun was dried out, the burger was cold, the fries were dried out and cold. My companion order fajitas. There was so much grease in the fajitas, you could touch the cast iron pan and it was lukewarm. We ate as quick as we could, now with no drinks of any kind. Our server came by and stood at a table beside us and asked if everything was ok, to which we told her everything was cold. She walked away. We sat waiting until 8:05 when we asked another server for our bill. She apologized and went and found our server. We said we felt we shouldn't have to pay for anything, but she said we did need to pay for our one drink each ($13.13 each). We were so furious that we paid and left. This was my first dining experience at Jack Astor's and will be my last.

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VC
1 review
Dined on September 16, 2018
Overall 2Food 3Service 2Ambience 4

The server was less than enthusiastic at the beginning of our visit, though she warmed up as the night went on. We were informed by her that Sundays is not a great night to visit as they are often out of many items on the menu or ingredients. For example, they did not have any avocados at our visit so no guacamole. I ordered a glass of white wine and it took 25 minutes for the server to finally tell me the wine was warm and she suggested I order something else to drink, which I still had to pay for.

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G
London
34 reviews
Dined on September 3, 2018
Overall 2Food 3Service 3Ambience 2

They’d run out of both lettuce - hence none of the salads were available - and shrimp. Too many flies and dirty tables everywhere! Cocktails were nice though.

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DN
1 review
Dined on August 25, 2018
Overall 3Food 3Service 5Ambience 2

Your volume for your Music/TV's is way too loud for the older crowd . Unless you want to cater just to the younger crowd who loves to spend money . My wife and I checked out your Roof Top and the placed was y filled with much younger people ... That must be most of your Cliental plus they have extra money to spend . We will be back to Jack Astor's but please turn the volume down . If you do respond please do not make it sound like a boring hollow corporate response

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JA
Mexico City
5 reviews
Dined on August 6, 2018
Overall 5Food 5Service 5Ambience 5

Em (our waitress) made a great experience out of our visit, food was great with a lovely ambience and awesome service

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SG
Toronto
3 reviews
Dined on August 5, 2018
Overall 3Food 3Service 3Ambience 3

We were there on the Sunday night of the long week end. I expected it to be busy. But there was definitely not enough staff on duty to properly accommodate the guests on hand. Little attention paid to us.....a lot of waiting to be looked after....there was a key ingredient missing from one of our plates. By the time our server did a check back, our meals were almost done. She offered to bring the missing avocado, but what were we going to do with it then? Meal was almost over. A discount or a complimentary dessert would have been appropriate.

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SO
1 review
Dined on August 4, 2018
Overall 4Food 4Service 5Ambience 4

Service was fantastic! Adult meals were great, kids meals were just meh. Overall, great place.

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A
1 review
Dined on July 21, 2018
Overall 5Food 5Service 5Ambience 5

One of the best place in Kingston...
Highly recommended...

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HB
Toronto
1 review
Dined on July 16, 2018
Overall 4Food 3Service 4Ambience 3

Great time on the rooftop with good food and service to finish off the night. The Meso sesame tuna bowl was a hit (for a light dinner) as was the Mexican salad bowl (which can feed 2 people). A good selection of fun night-out drinks including wine, cocktail, and beers. Would go again and would recommend to others passing through.

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m
Atlanta
26 reviews
Dined on July 14, 2018
Overall 3Food 4Service 3Ambience 3

Food was great! Love the wings. Service wasn’t great...lots of young kids. Music was loud and not very good. Incredible rooftop patio and great view.

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OT
1 review
Dined on July 12, 2018
Overall 4Food 4Service 4Ambience 5

It was great! Service was fast and friendly!

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