Jack Astor's - Kitchener

4.0
82 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$30 and under
icon/ic_cuisineCreated with Sketch.
Canadian
Top tags:
  • Good for Anniversaries
  • Good for Birthdays
  • Late-Night Find
Our mission? Great people helping other great people totally have a blast while enjoying amazing food. Wow, that was a mouthful. But can you blame us? We’re a restaurant. One that specializes in delicious food and great times. Our goal is to make you laugh. And depending on your hot sauce tolerance, cry.

In all seriousness, we take real pride in our food. Try our Cluckin’ Fresh Chicken Fingers, made and seasoned with fresh, never frozen chicken tenders. This isn’t run-of-the-mill pub grub. Our Band of Chefs are influenced by a wide variety of tastes and have travelled across the globe to gain inspiration.

But outside of the kitchen, we find it hard to take ourselves seriously. We have an Elvis booth. For no particular reason. Folks, that really does say it all. We’re sports fanatics, music nuts and love a good joke. If you’re into at least one of those things, we should hang out.
What 82 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.3
Food
4.2
Service
4.1
Ambience
4.0
Value
Noise · Moderate
100% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
OT
Toronto
3 reviews
Dined 3 days ago
Overall 5Food 5Service 5Ambience 5

Wings are awesome

Report
Helpful
OT
Toronto
1 review
Dined 4 days ago
Overall 1Food 2Service 1Ambience 5

Apps and dinner came out at the same time. Were rushed to pay and clear table.

Will not return.

Report
Helpful
D
Toronto
4 reviews
Dined 4 days ago
Overall 4Food 3Service 4Ambience 4

Hamburger is exceptional !

Report
Helpful
L
Toronto
3 reviews
Dined on May 18, 2019
Overall 5Food 5Service 5Ambience 5

Great service! Waiter was very attentive and quick to get anything we need

Report
Helpful
OT
Indiana
7 reviews
Dined on May 11, 2019
Overall 3Food 5Service 3Ambience 2

One server can to tske our drink order but didnt tell our table assigned server so we were asked again what we wanted. It took awhile for the drinks to arrive and for the table server to take our food order. When the food arrives they didn't bring the cutlery and we had a very hard time to get someone to bring us some utensils.

We were rush when they brought they billed and as soon as we were paid we were expected to leave the table.

Report
Helpful
OT
Toronto
1 review
Dined on May 11, 2019
Overall 4Food 3Service 5Ambience 5

Everything was great aside from a hair being found in one of the meals. The waitress was quick to apologize and the meal was comped. Great service otherwise :)

Report
Helpful
T
1 review
Dined on April 10, 2019
Overall 3Food 5Service 3Ambience 2

I found the portions abit small.
appetizer where same size as regular meal
side order gravey was half full

Report
Helpful
OT
Indiana
8 reviews
Dined on April 6, 2019
Overall 3Food 5Service 4Ambience 3

Loving this Open Table app since we can see when there are open reservations and book them. Where seated immediately when we arrived and the server was prompting got our drinks. Food came out quickly and was good.

Report
Helpful
JC
Toronto
3 reviews
Dined on March 30, 2019
Overall 4Food 5Service 5Ambience 4

Owen was an outstanding server. Did a great job!! The food was very good. Had not been to Jack Astor’s in a long time but I want to return soon.

Report
Helpful
RD
Toronto
5 reviews
Dined on March 22, 2019
Overall 5Food 4Service 5Ambience 4

TOP NOTCH customer service. Very attentive and accommodating. Food was yummy. Great place for families. We will be coming back for sure!

Report
Helpful
k
Toronto
9 reviews
Dined on March 16, 2019
Overall 4Food 5Service 5Ambience 5

I was initially pretty upset as they ran out of nachos at 6pm on a Saturday... but they made up for it with a complimentary poutine. I was still disappointed as we specifically came for the nachos but the service definitely helped as it was excellent and the food was otherwise really good. This location is slowly becoming a new favourite that we are visiting frequently as this is our third time in the past month.

Report
Helpful
OT
Indiana
8 reviews
Dined on March 2, 2019
Overall 4Food 5Service 4Ambience 3

We were seated shortly after we checked in. It took awhile for the server to arrive and take our order. Out drinks were brought out by another server and refill several.

The 3 cheese macaroni was good but the cheese crudt wasnt whst were expecting. The chicken parmesan was good and the tomato sauce on the side was spicey

Report
Helpful
L
Toronto
1 review
Dined on February 22, 2019
Overall 5Food 5Service 5Ambience 5

Great dinner! Lots of fun celebrating a birthday!

Report
Helpful
SK
1 review
Dined on February 14, 2019
Overall 5Food 5Service 5Ambience 5

Amazing atmosphere. Amazing waitress. Manager was super nice. Overall great experience will definitely be returning

Report
Helpful
W
1 review
Dined on February 14, 2019
Overall 5Food 4Service 5Ambience 5

Even though they messed up our order they were quick to offer a free meal and ended up covering the whole bill! That’s amazing service.

Report
Helpful
OT
Toronto
3 reviews
Dined on February 14, 2019
Overall 4Food 5Service 5Ambience 4

When there was something wrong waiter quickly accommodated and made adjustment to the bill, when the bill came out wrong he quickly corrected and made sure it was correct! Nice date night out

Report
Helpful
OT
Toronto
2 reviews
Dined on December 31, 2018
Overall 5Food 5Service 5Ambience 4

Very enjoyable

Report
Helpful
OT
Toronto
4 reviews
Dined on December 29, 2018
Overall 5Food 5Service 5Ambience 5

Quick service, great food, super friendly amazing waitress who served our family! Three of us had the chicken tenders and they were delicious!

Report
Helpful
WR
1 review
Dined on December 16, 2018
Overall 4Food 4Service 4Ambience 4

The steak was really good and had lovely fresh vegetables. We were served the incorrect meal to start with. I found the coffee too expensive at $3.99.

Report
Helpful
DH
Toronto
1 review
Dined on November 30, 2018
Overall 2Food 4Service 2Ambience 3

When I walked in the hostess said I was the first to arrive so sat me at a table. Then a couple more from our party arrived and looked confused because the 4th person was sitting across the way at another table and had arrived earlier, this seemed very strange, because she said the hostess told her she was the first to arrive as well and she was actually there a little earlier than myself (I don't know if this was the same hostess?)
When going to pay in the end, the portable credit machine wasn't working properly, and one of us had entered all the codes, then it shutdown and was taken away, she said it felt a little unnerving to be halfway through paying and then not knowing if the amount actually it may processed, she is going to keep an eye open on her statement.
Our waiter was nice but had multiple tables so we did wait awhile for some items.

Report
Helpful
DZ
Birmingham
2 reviews
Dined on November 17, 2018
Overall 5Food 4Service 5Ambience 4

We were in Kitchener for a hockey tournament - tables were ready when we arrived. The wait staff was excellent - GREAT SERVICE - food was excellent and we were all served at the same time!
Would definitely recommend and be back!
Special recognition to the waitress - she was so upbeat and happy!! Right on the ball! Don't know the name but she did tell us she was studying to be a Paramedic!

Report
Helpful
GE
Toronto
1 review
Dined on October 24, 2018
Overall 5Food 4Service 5Ambience 4

Our server was quick in all aspects of service, which when you have a 2.5 year old at the table is exactly what you hope for! She was attentive to our needs, speedy in taking our order correctly and providing all meal options to us, got our food in quickly and delivered it hot, clearly wasting no time after being plated. She also was able to have our bill ready in a very timely fashion as well as the debit/credit machine on hand with delivery of the bill. She was friendly but didn't linger any longer than needed while still ensuring we had all we needed. The food tasted excellent (I had the Italian burger with fries) and the my beer still had a foaming head when it arrived at the table with our server once again not wasting any time in delivering it to our table. This was celebrating an anniversary and we will absolutely be back for other occasions and nights out!

Report
Helpful
P
1 review
Dined on October 21, 2018
Overall 2Food 2Service 2Ambience 2

The food took a long time to come and arrived lukewarm. Service was very slow in general from receiving our meals to taking dishes away, bringing beverage seconds, bringing bill and paying bill. There was nothing notable about any of our entrees. I would not return.

Report
Helpful
OT
Toronto
2 reviews
Dined on October 19, 2018
Overall 3Food 4Service 5Ambience 2

Good value, but basic. Food wasn’t exceptional for the price. An ok fit for what I paid

Report
Helpful
JE
1 review
Dined on September 29, 2018
Overall 5Food 4Service 5Ambience 5

Lana was our server. She went above and beyond. Food was very good!

Report
Helpful
G
Toronto
14 reviews
Dined on September 16, 2018
Overall 5Food 5Service 5Ambience 5

Great birthday celebration. Dinner was delicious and the birthday brownie awesome. Thank you

Report
Helpful
TZ
Toronto
3 reviews
Dined on September 16, 2018
Overall 4Food 5Service 5Ambience 5

LOVED my meal - chicken club and upgraded to sweet potatoe fries. I was a little shocked to see the portion size considering it was $17 ‘before’ an additional $3 for the sweet potatoe fry upgrade. Probably a few dollars too much for the meal but price aside, it was delicious !!!!

Report
Helpful
JR
1 review
Dined on June 30, 2018
Overall 5Food 5Service 5Ambience 5

Great service. Great food
Sat in the patio. It was great
Love the special menu
Loved the craft beer

Report
Helpful
j
Toronto
1 review
Dined on June 27, 2018
Overall 3Food 4Service 4Ambience 1

Must be under construction, found dead mosquito on our table, left with a few mosquito bites.. very damp feeling inside..

Report
Helpful
BJ
Toronto
1 review
Dined on June 17, 2018
Overall 3Food 3Service 3Ambience 3

This is the second time in a few months I had a bit of a bad experience at two different locations. Most recent one was in Kitchener. It wasn’t as bad as the last time in Brampton but it still wasn’t great.
This time The server just wasn’t overly friendly. He seemed a bit annoyed. Additionally my husband ordered the special beer of the day. The bar was out of it. He should have been offered the new beer at the same amount I mean really.. it’s only $2 out of the restaurants “pocket”. It was Father’s Day. The reason we went was because I got an email about a free glass. I had to ask the server for it. My husband was there we had two kids .. shouldn’t have had to ask. He was clearly the father. Maybe a nice “happy Father’s Day greeting” would have been nice at some point. Again mostly the server is my complaint this time. There are a few other little things he could have improved on. Food is overpriced also.

Report
Helpful
MC
Toronto
3 reviews
Dined on June 17, 2018
Overall 4Food 4Service 4Ambience 4

Father’s Day celebration. Was was great, menu always full of great ideas. Another great time!

Report
Helpful
HB
Toronto
1 review
Dined on June 16, 2018
Overall 5Food 5Service 5Ambience 5

We dined there for a family date night on Saturday, June 16th with our two small children. We enjoyed a great dinner on the patio. Our server, Darcy, was so great to both the adults and the kids - very personable and friendly. The service and food were great!

Report
Helpful
LB
1 review
Dined on May 24, 2018
Overall 3Food 3Service 3Ambience 3

I advised I would be coming with a group with many young kids and babies. They tucked us in a corner in the coldest part of the restaurant

Report
Helpful
A
1 review
Dined on May 13, 2018
Overall 3Food 4Service 3Ambience 3

I booked a table for 5 for Mother's Day. Our server was very friendly, and while he was attentive, we had ordered 2 appetizers and after a long wait, we received our main meals. We asked what happened to the appetizers and I suppose there was a mixup and he didn't have them made. He offered to put them in at that time, but it would take a while for them to be made so we just opted not to as we had already waited so long. The food was fantastic, it was just unfortunate that they slipped up and we missed out on a big portion of our order. The environment seemed nice, however I guess there was some sort of construction or issue happening at the time as the whole ceiling was covered in clear plastic, and you could see debris collected in the pillows of plastic.

Report
Helpful
MP
Toronto
2 reviews
Dined on May 13, 2018
Overall 5Food 5Service 5Ambience 5

Absolutely wonderful meal and staff.food was outstanding

Report
Helpful
MD
1 review
Dined on May 13, 2018
Overall 4Food 5Service 4Ambience 3

My daughter, granddaughter, my son's girlfriend, her mom and myself were there for Mother's Day dinner. It was very good. They were very accomodating. I made our reservation online and I was contacted in the morning to confirm. So happy there is a Jack Astor's in town again!

Report
Helpful
C
Toronto
16 reviews
Dined on April 20, 2018
Overall 4Food 4Service 3Ambience 3

We had a great get together with family in an energetic environment. The staff was friendly and playful and very helpful and accommodating.

Report
Helpful
AH
Toronto
7 reviews
Dined on April 6, 2018
Overall 5Food 5Service 5Ambience 5

Friends birthday

Report
Helpful
VK
1 review
Dined on March 29, 2018
Overall 3Food 1Service 4Ambience 4

My husband and I do not go out to eat regularly as money is limited. So when we do it is not something we do lightly. We chose Jack Astor's as we felt we would find good food, service and ambiance for a fair price. Although the food wasn't horrible it was tasteless and we felt compared to two other restaurants we attend regularly when we do go out the cost was over the top. We can go to Finn McCool Orangeville and for approx. $60 without alcohol but we didn't have alcohol at Jack's either, we can have AMAZING fresh cooked food, terrific service and phenomenal ambiance. The Chop House in Grand Valley is far more expensive but for what we spent at Jack's we again receive exceptional food, service and ambiance. So dollar for dollar we did not find Jack Astor even close to competitive. Quantity of food was good, service amazing, ambiance great...but cost vs quality was too high. Thank you for the opportunity to share. We were out for a special occasion and it was a disappointment.

Report
Helpful
ST
1 review
Dined on March 15, 2018
Overall 4Food 3Service 3Ambience 4

The patty in my burger was in 2 pieces, so it kept falling out of my burger and basically led to my burger falling apart which was kind of annoying. We ordered a steak as well, yet had to ask twice for cutlery. Aside from that, food was good and server was friendly.

Report
Helpful
1
2
3

Tweets by Jack Astor's - Kitchener