Jack Astor's - Kitchener
In all seriousness, we take real pride in our food. Try our Cluckin’ Fresh Chicken Fingers, made and seasoned with fresh, never frozen chicken tenders. This isn’t run-of-the-mill pub grub. Our Band of Chefs are influenced by a wide variety of tastes and have travelled across the globe to gain inspiration.
But outside of the kitchen, we find it hard to take ourselves seriously. We have an Elvis booth. For no particular reason. Folks, that really does say it all. We’re sports fanatics, music nuts and love a good joke. If you’re into at least one of those things, we should hang out.
Wings are awesome
Apps and dinner came out at the same time. Were rushed to pay and clear table.
Will not return.
Hamburger is exceptional !
Great service! Waiter was very attentive and quick to get anything we need
One server can to tske our drink order but didnt tell our table assigned server so we were asked again what we wanted. It took awhile for the drinks to arrive and for the table server to take our food order. When the food arrives they didn't bring the cutlery and we had a very hard time to get someone to bring us some utensils.
We were rush when they brought they billed and as soon as we were paid we were expected to leave the table.
Everything was great aside from a hair being found in one of the meals. The waitress was quick to apologize and the meal was comped. Great service otherwise :)
I found the portions abit small.
appetizer where same size as regular meal
side order gravey was half full
Loving this Open Table app since we can see when there are open reservations and book them. Where seated immediately when we arrived and the server was prompting got our drinks. Food came out quickly and was good.
Owen was an outstanding server. Did a great job!! The food was very good. Had not been to Jack Astor’s in a long time but I want to return soon.
TOP NOTCH customer service. Very attentive and accommodating. Food was yummy. Great place for families. We will be coming back for sure!
I was initially pretty upset as they ran out of nachos at 6pm on a Saturday... but they made up for it with a complimentary poutine. I was still disappointed as we specifically came for the nachos but the service definitely helped as it was excellent and the food was otherwise really good. This location is slowly becoming a new favourite that we are visiting frequently as this is our third time in the past month.
We were seated shortly after we checked in. It took awhile for the server to arrive and take our order. Out drinks were brought out by another server and refill several.
The 3 cheese macaroni was good but the cheese crudt wasnt whst were expecting. The chicken parmesan was good and the tomato sauce on the side was spicey
Great dinner! Lots of fun celebrating a birthday!
Amazing atmosphere. Amazing waitress. Manager was super nice. Overall great experience will definitely be returning
Even though they messed up our order they were quick to offer a free meal and ended up covering the whole bill! That’s amazing service.
When there was something wrong waiter quickly accommodated and made adjustment to the bill, when the bill came out wrong he quickly corrected and made sure it was correct! Nice date night out
Quick service, great food, super friendly amazing waitress who served our family! Three of us had the chicken tenders and they were delicious!
The steak was really good and had lovely fresh vegetables. We were served the incorrect meal to start with. I found the coffee too expensive at $3.99.
When I walked in the hostess said I was the first to arrive so sat me at a table. Then a couple more from our party arrived and looked confused because the 4th person was sitting across the way at another table and had arrived earlier, this seemed very strange, because she said the hostess told her she was the first to arrive as well and she was actually there a little earlier than myself (I don't know if this was the same hostess?)
When going to pay in the end, the portable credit machine wasn't working properly, and one of us had entered all the codes, then it shutdown and was taken away, she said it felt a little unnerving to be halfway through paying and then not knowing if the amount actually it may processed, she is going to keep an eye open on her statement.
Our waiter was nice but had multiple tables so we did wait awhile for some items.
We were in Kitchener for a hockey tournament - tables were ready when we arrived. The wait staff was excellent - GREAT SERVICE - food was excellent and we were all served at the same time!
Would definitely recommend and be back!
Special recognition to the waitress - she was so upbeat and happy!! Right on the ball! Don't know the name but she did tell us she was studying to be a Paramedic!
Our server was quick in all aspects of service, which when you have a 2.5 year old at the table is exactly what you hope for! She was attentive to our needs, speedy in taking our order correctly and providing all meal options to us, got our food in quickly and delivered it hot, clearly wasting no time after being plated. She also was able to have our bill ready in a very timely fashion as well as the debit/credit machine on hand with delivery of the bill. She was friendly but didn't linger any longer than needed while still ensuring we had all we needed. The food tasted excellent (I had the Italian burger with fries) and the my beer still had a foaming head when it arrived at the table with our server once again not wasting any time in delivering it to our table. This was celebrating an anniversary and we will absolutely be back for other occasions and nights out!
The food took a long time to come and arrived lukewarm. Service was very slow in general from receiving our meals to taking dishes away, bringing beverage seconds, bringing bill and paying bill. There was nothing notable about any of our entrees. I would not return.
Good value, but basic. Food wasn’t exceptional for the price. An ok fit for what I paid
Lana was our server. She went above and beyond. Food was very good!
Great birthday celebration. Dinner was delicious and the birthday brownie awesome. Thank you
LOVED my meal - chicken club and upgraded to sweet potatoe fries. I was a little shocked to see the portion size considering it was $17 ‘before’ an additional $3 for the sweet potatoe fry upgrade. Probably a few dollars too much for the meal but price aside, it was delicious !!!!
Great service. Great food
Sat in the patio. It was great
Love the special menu
Loved the craft beer
Must be under construction, found dead mosquito on our table, left with a few mosquito bites.. very damp feeling inside..
This is the second time in a few months I had a bit of a bad experience at two different locations. Most recent one was in Kitchener. It wasn’t as bad as the last time in Brampton but it still wasn’t great.
This time The server just wasn’t overly friendly. He seemed a bit annoyed. Additionally my husband ordered the special beer of the day. The bar was out of it. He should have been offered the new beer at the same amount I mean really.. it’s only $2 out of the restaurants “pocket”. It was Father’s Day. The reason we went was because I got an email about a free glass. I had to ask the server for it. My husband was there we had two kids .. shouldn’t have had to ask. He was clearly the father. Maybe a nice “happy Father’s Day greeting” would have been nice at some point. Again mostly the server is my complaint this time. There are a few other little things he could have improved on. Food is overpriced also.
Father’s Day celebration. Was was great, menu always full of great ideas. Another great time!
We dined there for a family date night on Saturday, June 16th with our two small children. We enjoyed a great dinner on the patio. Our server, Darcy, was so great to both the adults and the kids - very personable and friendly. The service and food were great!
I advised I would be coming with a group with many young kids and babies. They tucked us in a corner in the coldest part of the restaurant
I booked a table for 5 for Mother's Day. Our server was very friendly, and while he was attentive, we had ordered 2 appetizers and after a long wait, we received our main meals. We asked what happened to the appetizers and I suppose there was a mixup and he didn't have them made. He offered to put them in at that time, but it would take a while for them to be made so we just opted not to as we had already waited so long. The food was fantastic, it was just unfortunate that they slipped up and we missed out on a big portion of our order. The environment seemed nice, however I guess there was some sort of construction or issue happening at the time as the whole ceiling was covered in clear plastic, and you could see debris collected in the pillows of plastic.
Absolutely wonderful meal and staff.food was outstanding
My daughter, granddaughter, my son's girlfriend, her mom and myself were there for Mother's Day dinner. It was very good. They were very accomodating. I made our reservation online and I was contacted in the morning to confirm. So happy there is a Jack Astor's in town again!
We had a great get together with family in an energetic environment. The staff was friendly and playful and very helpful and accommodating.
My husband and I do not go out to eat regularly as money is limited. So when we do it is not something we do lightly. We chose Jack Astor's as we felt we would find good food, service and ambiance for a fair price. Although the food wasn't horrible it was tasteless and we felt compared to two other restaurants we attend regularly when we do go out the cost was over the top. We can go to Finn McCool Orangeville and for approx. $60 without alcohol but we didn't have alcohol at Jack's either, we can have AMAZING fresh cooked food, terrific service and phenomenal ambiance. The Chop House in Grand Valley is far more expensive but for what we spent at Jack's we again receive exceptional food, service and ambiance. So dollar for dollar we did not find Jack Astor even close to competitive. Quantity of food was good, service amazing, ambiance great...but cost vs quality was too high. Thank you for the opportunity to share. We were out for a special occasion and it was a disappointment.
The patty in my burger was in 2 pieces, so it kept falling out of my burger and basically led to my burger falling apart which was kind of annoying. We ordered a steak as well, yet had to ask twice for cutlery. Aside from that, food was good and server was friendly.