Kona Grill - Eden Prairie

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1. OT

   OpenTable Diner

   Minneapolis

   5 reviews

   1.0

   5 reviews

   Dined 5 days ago

   overall1food1service4ambience2

   I had a macadamia crusted chicken. If I got that chicken at a fast food drive through I would be upset. It was over brined (rubbery/processed). Guessing not much is made fresh in the kitchen at Kona. Not a scratch kitchen to be sure. If I am wrong than, the need to fire the kitchen staff and redo the menu! $240 Wasted! Highlight.. Fries were good, Icewater was tasty.
   

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2. C

   Camera45

   Minneapolis

   33 reviews

   vip
   4.0

   33 reviews

   Dined 6 days ago

   overall4food5service4ambience4

   The seabass with bok choy was delicious --- the garlic made it fantastic. It also is a perfect fit for the Keto diet --- and might I add --- very healthy!
   

   Kona Grill - Eden PrairieResponded 6 days agoCamera45 Thank you for the review! we appreciate your business and we are pleased to hear you enjoyed your meal. We hope to see you again soon! Regards, Jeff Tieu Assistant General Manager
   

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3. S

   Sidp

   Minneapolis

   1 review

   5.0

   1 review

   Dined on May 20, 2023

   overall5food5service5ambience5

   Excellent staff, quality food Good selection of drinks specially sake
   

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on May 20, 2023

   overall5food5service2ambience4

   It was delightful and a very fun night. Thank you Kona!
   

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5. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on May 16, 2023

   overall4food4service3ambience3

   Nice place but pretty expensive for what it is.
   

   Kona Grill - Eden PrairieResponded on May 25, 2023Anonymous, Thank you for your review, we appreciate your business and we understand your concern for price points but we hope that the quality of your order was nothing short of delicious and enjoyable. We hope to see you again soon. Jeff Tieu Assistant General Manager
   

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6. RL

   RickL

   Minneapolis

   27 reviews

   vip
   2.0

   27 reviews

   Dined on May 15, 2023

   overall2food2service2ambience3

   Normally, we enjoy Kona Grill. However, on this visit, we experienced a pattern that has developed over the past 6-12 months. We had a 5:15 reservation and were sat down immediately. We had our drinks in about 5 mins. After that, it was a full 20 mins before our order was taken. We didn't get our food until nearly an hour had passed since we sat. We've NEVER had to wait so long for our order. The chicken appetizer satay was lukewarm, as were the potstickers. Everything came out at once, but it made me wonder how long the sushi sat out before being brought to our table. We survived, didn't get sick, but the experience was less than satisfying. Our server was very polite and attentive, when he was around. Not sure what the issue was but it seemed that everything was SLOW getting out. Might be a while before we go back. Sadly.
   

   Kona Grill - Eden PrairieResponded on May 25, 2023Rick, Thank you for the feedback, we value every guest that comes through our doors. We apologize that you did not have the greatest experience with us this past time. We have been working with our staff on these issues and will continue to work on every improvement possible to always ensure exceptional service and quality. please feel free to contact us at 952.208.7045 and we would love another chance to make things right for you. Regards, Jeff Tieu Assistant General Manager
   

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7. MW

   MimiW

   Minneapolis

   31 reviews

   vip
   4.0

   31 reviews

   Dined on May 14, 2023

   overall4food4service5ambience3

   Not offered Mother’s Day rose!😕 Good food and service. Very busy and very loud!
   

   Kona Grill - Eden PrairieResponded on May 25, 2023Mimi, Thank you for your review. We are pleased to hear you had a great time with us! we are saddened to hear you did not receive a rose! We appreciate your business and we hope to see you again shortly. Regards, Jeff Tieu Assistant General Manager
   

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8. SW

   SWMetroFoodieFam

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on May 14, 2023

   overall1food2service1ambience1

   Assuming brunch at Kona Grill for Mother's Day would be totally insane, we decided to go in the afternoon. We had a 2pm reservation, planning on just getting desserts (what Mom really wanted was that brownie sundae!). We arrived at 1:50 pm and were seated at around ten after two. We had requested patio seating on the reservation, but were seated in the dining room. The table we were seated at was cleaned, but the floor around it wasn't -- there was food, straws, etc. We ordered desserts with our drinks (all waters and 2 apple juice), and it took almost an hour for the desserts to arrive. When they came, the ones that should have been warm (2 butter cakes, 2 brownie sundaes) were cold, and the cold desserts were room temperature. Fearing it would take another hour to get our desserts if we sent any of them back, we decided just to eat them as-is. After we finished, the fathers of the group asked to talk to a manager about our experience. Our waiter relayed the message to the manager, but the manager never appeared -- they simply updated our digital on-screen bill with 2 comped desserts. Were there no managers on duty? Do the managers just sit in the back? How odd to have no manager floor presence on a holiday! I am not sure what the issue was. Did they over-book the day -- they didn't seem understaffed, as there seemed to be waiters a-plenty and lots of cooks in back, but the front-of-house staff (just waiters and hosts, no managers!) did seem panicked and frantic. In any case, I would skip Kona if it's for something important -- for a celebration or a big occaision, you might leave disappointed and embarrassed in front of your guests.
   

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9. AP

   AngelaP

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined on May 14, 2023

   overall2food3service2ambience3

   Reservation was for 1:00 took 15 mins to get seated, no one was at the table and we had to go to hostess to ask about it. Our order was taken right away so that was a plus but there it stops. We waited for 50 minutes for our meal with no check in or apology for the wait nor something for the trouble. The tan out of eggs , The food was tepid. I understand it was Mother’s Day but they should have been prepared with correct number of staff and enough food. It was not a pleasant experience.
   

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10. JL

    JamieL

    Philadelphia

    2 reviews

    4.0

    2 reviews

    Dined on May 14, 2023

    overall4food3service5ambience3

    Whoever was in charge of Mother’s Day reservation waaaaay overbooked. The waitress worked so hard and did her best but we were seated 20 min after our reservation time and the food took almost 45 minutes and they were out of many menu items.
    

    Kona Grill - Eden PrairieResponded 7 days agoWe understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We apologize for your unusual experience as this does not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We would love to invite you back out to have the true Kona experience and look forward to seeing you again soon! All the best, Melissa
    

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11. OB

    OliviaB

    1 review

    2.0

    1 review

    Dined on May 14, 2023

    overall2food1service5ambience3

    Let me start off by saying, our server was phenomenal. But that's where it ends. My family & I went to Kona Grill for Mothers Day brunch. The food was absolutely disgusting. Cold, flavorless, and 3 of us had missing items on our order. To say I was disappointed is an understatement. The only good thing about my experience is our sever was awesome. Other than that, I would've rather gone to Perkins because it would've at least been better and not cost an arm and a leg for food that is inferior to hospital food. Seriously. Happy Mother's Day lol! What a joke.
    

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12. OT

    OpenTable Diner

    Minneapolis

    24 reviews

    vip
    3.0

    24 reviews

    Dined on May 14, 2023

    overall3food3service3ambience2

    Booked for Mother’s Day. Service was extremely slow, didn’t get table in area we requested. My sushi sat on a counter for 20 min waiting for rest of food to be ready. Waitress didn’t proactively check in with us, waited to get food for over 45 minutes (not exaggerating). Even getting water took 15 minutes. Mimosas were mostly OJ and warm. Felt sick the rest of the day because of sushi.
    

    Kona Grill - Eden PrairieResponded 7 days agoWe understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We apologize for your unusual experience as this does not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We would love to invite you back out to have the true Kona experience and look forward to seeing you again soon! All the best, Melissa
    

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13. OT

    OpenTable Diner

    Minneapolis

    12 reviews

    vip
    1.0

    12 reviews

    Dined on May 14, 2023

    overall1food1service3ambience3

    Worst overall restaurant experience in many years and was truly surprised it happened at Kona. The manager did get involved and made the situation better but the damage was done by that point and really hard to salvage on Mother’s Day not feeling so special anymore.
    

    Kona Grill - Eden PrairieResponded on May 15, 2023Thank you for your review. We are sad to hear of your experience with us on Mothers Day. We never want you to leave unhappy. We tried to fix the situation on site but unfortunately it was already too late. We would love to make it up to you. Please give us a call at the store, (952) 208-7045. So that we can invite you back out. Cheers, Nic Brauberger manager
    

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14. M

    Melissa

    1 review

    2.0

    1 review

    Dined on May 14, 2023

    overall2food3service2ambience4

    Our waitress was great, but the kitchen was slow. We were there for 2 hours, including about 45 minute wait for dessert. However, the table behind us got their appetizer before placing their order. Kitchen staff were disorganized and seemed to not how to prioritize orders. Very different experience than we normally have.
    

    Kona Grill - Eden PrairieResponded 7 days agoWe understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We apologize for your unusual experience as this does not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We would love to invite you back out to have the true Kona experience and look forward to seeing you again soon! All the best, Melissa
    

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15. MV

    MelV

    Minneapolis

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience5

    Our group of 13 went to Kona Grill-Eden Prairie for Mother's Day brunch. They were able to accommodate us in their Lumi Lumi dining room. Our server, Nick, was attentive and did an amazing job of keeping track of our orders/separating the check properly. The food came out quickly, hot and delicious! We enjoyed mimosas, bloody mary's, the All American bkfst, crab eggs benedict, steak and eggs, French dip and French toast. We'll definitely be back!
    

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16. SB

    SteveB

    Minneapolis

    1 review

    3.0

    1 review

    Dined on May 12, 2023

    overall3food5service3ambience3

    Had to wait 25 mins for main entree after finished apps...
    

    Kona Grill - Eden PrairieResponded 7 days agoWe understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We apologize for your unusual experience as this does not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We would love to invite you back out to have the true Kona experience and look forward to seeing you again soon! All the best, Melissa
    

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17. RB

    RichB

    Minneapolis

    6 reviews

    5.0

    6 reviews

    Dined on May 10, 2023

    overall5food5service5ambience5

    The food was amazing and our server was the best. We were able to have a good conversation and we were able to watch the sporting event at the same time. Such a great night!
    

    Kona Grill - Eden PrairieResponded 7 days agoThank you for the 5 stars! We appreciate your positive review and look forward to seeing you again! All the best, Miranda- General Manager
    

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18. JA

    JeannetteA

    Minneapolis

    1 review

    4.0

    1 review

    Dined on May 7, 2023

    overall4food3service3ambience3

    Nice restaurant choice for a family birthday dinner.
    

    Kona Grill - Eden PrairieResponded 7 days agoThank you for the 4 stars! We appreciate your positive review and look forward to seeing you again! All the best, Miranda- General Manager
    

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19. JJ

    JuliaJ

    Minneapolis

    4 reviews

    3.0

    4 reviews

    Dined on May 7, 2023

    overall3food3service3ambience2

    The ambience isn’t all that. I went there for dinner on my birthday, there was no candle at the restaurant for cake and the server kept asking me if she can bring the cake 🙄. What’s the point of the cake without candles to blow and celebrate? I left a little disappointed considering all the hype they advertised on their website, it was nothing like it. Food was tasty though I’ll give them that. The avocado 🥑 rolls are great 👍🏾.
    

    Kona Grill - Eden PrairieResponded 7 days agoWe understand your disappointment with us and we appreciate you bringing these issues to our attention, which has been shared with the team. We apologize for your unusual experience as this does not match our exceptional standards and it is important to us that our guests receive the true Kona Grill experience that we are known for. We would love to invite you back out to have the true Kona experience and look forward to seeing you again soon! All the best, Melissa
    

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20. MT

    MatthewT

    Minneapolis

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service5ambience5

    Great place to have a dinner with family, quiet enough to hear every one talk.
    

    Kona Grill - Eden PrairieResponded on May 7, 2023Matthew, Thank you so much for the 5 star review! we are so very pleased to hear you had such a great dining experience with us and your feedback is very much appreciated. we hope to see you again soon! Jeff Tieu Assistant General Manager
    

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21. OT

    OpenTable Diner

    Minneapolis

    11 reviews

    3.0

    11 reviews

    Dined on May 6, 2023

    overall3food3service2ambience2

    Sushi might as well have come from the supermarket. Too loud to have a conversation. Service meh at best. Not worth what we paid.
    

    Kona Grill - Eden PrairieResponded on May 7, 2023We are very sorry to hear that you did not have the best experience with us, we would love another chance to win you back as a guest. please feel free to contact us at 952.208.7045 so we can make things right for you. Jeff Tieu Assistant General Manager
    

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22. B

    Bonnie

    Minneapolis

    63 reviews

    vip
    4.0

    63 reviews

    Dined on May 4, 2023

    overall4food5service5ambience4

    The Chilean Sea Bass was buttery and flaky, really delicious. The green beans had an interesting sauce with alittle spice. The macadamia chicken had a sauce that was smooth and very good. The mashed potatoes were alittle iffy. The lemongrass clam chowder had a lot of bacon in it and was the lemongrass flavor was subtle but very good. The chowder was a different recipe than any others we've had in the past.
    

    Kona Grill - Eden PrairieResponded on May 7, 2023Bonnie, Thank you so much for the great review! Your Feedback is much appreciated and we are very pleased to hear you had a great dining experience with us, we hope to see you again soon! Jeff Tieu Assistant General Manager
    

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23. SL

    SueL

    Minneapolis

    12 reviews

    5.0

    12 reviews

    Dined on May 3, 2023

    overall5food4service5ambience5

    We got there for Happy Hour. Sliders & popcorn chick were excellent. Ordered side Asian salad for sup, also excellent. Fresh & crispy. My friend ordered fish tacos. Ditto. My 2 sisses ordered shrimp fried rice. Not so good. They said it tasted like canned shrimp. Rice a was ok tho. So, I’m happy. I’ll come again. Service was great. Waitress was very accommodating. We 4 hadn’t been together for a long time. She was kind enough to be attentive, but didn’t rush us. Nice night out! Thx. Sue
    

    Kona Grill - Eden PrairieResponded on May 7, 2023Sue, Thank you for the 5 star review! your feedback is much appreciated and the fried rice quality is something we will definitely monitor, we are pleased to hear you had a great dining experience with us and we hope to see you again soon! Jeff Tieu Assistant General Manager
    

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24. f

    foodygirl

    Minneapolis

    63 reviews

    vip
    5.0

    63 reviews

    Dined on May 2, 2023

    overall5food5service5ambience5

    Great dinner and service! Nice evening with friends. We will be back.
    

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25. OT

    OpenTable Diner

    Minneapolis

    4 reviews

    5.0

    4 reviews

    Dined on April 29, 2023

    overall5food5service5ambience5

    Lucy was our server and she was outstanding!! Vivacious personality, big smiles and she was attentive without smothering us…..Kudos!! The food was excellent and I cannot wait to visit again!
    

    Kona Grill - Eden PrairieResponded on April 30, 2023Thank you for the 5 star review! We can't wait to have you back. I will be sure to let Lucee know how well she is doing. Cheers! Nic Brauberger, manager
    

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26. OT

    OpenTable Diner

    Minneapolis

    1 review

    3.0

    1 review

    Dined on April 25, 2023

    overall3food4service3ambience2

    My daughters birthday It was very loud and the service was very slow. Servers did a good job
    

    Kona Grill - Eden PrairieResponded on April 30, 2023I am so sorry to hear about your experience, if you have a moment please give me a call @ 952-208-7045 I would like to hear more about the situation and see how to make it better. Have a great day! Nic Brauberger, manager
    

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27. KM

    KathyM

    Minneapolis

    5 reviews

    vip
    3.0

    5 reviews

    Dined on April 25, 2023

    overall3food4service3ambience1

    The music was excessively loud and uncondisive to a pleasurable dinner. I will not be back again because it was so disruptive and annoying
    

    Kona Grill - Eden PrairieResponded on April 30, 2023KathyM, I apologize about the music we try to adjust it throughout the day depending on the volume of guests we have in the building. I would have been glad to accomodate you during your dinner experience. I really wish you would give us another chance, I would like to meet you directly and win you back as a guest. Have a Great Day! Nic Brauberger, manager
    

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28. MD

    MartyD

    Milwaukee

    33 reviews

    vip
    5.0

    33 reviews

    Dined on April 23, 2023

    overall5food4service4ambience4

    Great Happy Hour. Menu has a wide range of food and cocktail items.
    

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29. B

    Bloomington

    Minneapolis

    3 reviews

    2.0

    3 reviews

    Dined on April 23, 2023

    overall2food2service4ambience4

    Very expensive brunch. French toast with 1 berry was $19 and just o.k.
    

    Kona Grill - Eden PrairieResponded on April 30, 2023Bloomington, I am sorry to hear that you did not like the french toast. Next time let us know so we can get you something you do like, I never want customers to leave dissatisfied. We do have Happy Hour options on Sundays after 3pm, they have less expensive options on there, although the french toast is not on there, I'm sure there is something you may like on there. Have a Great Day! Nic Brauberger, manager
    

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30. S

    Sylvia

    Minneapolis

    23 reviews

    5.0

    23 reviews

    Dined on April 20, 2023

    overall5food4service5ambience4

    Great service by Chris! Food and environment were enjoyable.
    

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31. JU

    JUdyK

    Minneapolis

    27 reviews

    vip
    3.0

    27 reviews

    Dined on April 19, 2023

    overall3food3service3ambience3

    Mediocre at best! Service was slow. Lettuce wraps difficult and not that tasty. Entrance and exit by staff was lackluster. Salad was very good.
    

    Kona Grill - Eden PrairieResponded on April 30, 2023JudyK, I am sorry to hear about your experience. Please give me a call @ 952-208-7045 I would like to speak to you more about your visit hear and how we can do better next time. Have a Great Day! Nic Brauberger, manager
    

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32. M

    Midge

    Minneapolis

    1 review

    vip
    2.0

    1 review

    Dined on April 19, 2023

    overall2food3service1ambience1

    Cold and Loud inside. Waitress and Bartender had great difficulty with drink order. Check was wrong(overcharged for an extra drink that was never brought to our table. Sashimi was great, very tasty. Waitress was very busy(maybe had too many tables assigned to her???), but she was nice.
    

    Kona Grill - Eden PrairieResponded on April 30, 2023Midge, I am so sorry to hear about your experience, please give me a call if you have a moment @ 952-208-7045 Have a Great Day! Nic Brauberger, manager
    

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33. ST

    SteveT

    Minneapolis

    2 reviews

    5.0

    2 reviews

    Dined on April 18, 2023

    overall5food5service5ambience5

    6 STARS!! Amazing from start to finish. Host team was smiling and tracked my reservation and got us to a great booth. Our server, Marty, was one of the best servers we've ever had anywhere. Great personality and product knowledge. The appetizer, sushi, salad, wine and dessert (butter cake) were all delicious. Fresh and fast without rushing us. Especially nice to have GM Miranda stop by to say Hello. The visit was perfect in every way.
    

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34. HO

    HaroldO

    Minneapolis

    20 reviews

    vip
    5.0

    20 reviews

    Dined on April 15, 2023

    overall5food5service5ambience5

    Great birthday celebration, sushi mea l was great as was our server.
    

    Kona Grill - Eden PrairieResponded on April 17, 2023Harold, Thank you for the 5 star review! we are glad to hear you had a great birthday celebration and service was great, we are excited to have you again soon! Jeff Tieu Assistant General Manager
    

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35. BH

    BethH

    1 review

    4.0

    1 review

    Dined on April 15, 2023

    overall4food5service3ambience3

    Too loud of music. Low staff and slow service. The food was good. Drinks were good.
    

    Kona Grill - Eden PrairieResponded on April 17, 2023Beth, Thank you for the review, we are please to hear the food and drinks were to your liking, We will keep an ear out for the volume of music and an eye out for speed of service. we appreciate your feedback and hope we see you again soon for a better experience all around! Jeff Tieu Assistant General Manager
    

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36. x

    xxxx

    Minneapolis

    39 reviews

    vip
    3.0

    39 reviews

    Dined on April 14, 2023

    overall3food3service5ambience5

    Would not recommend the prime rib. It was mostly fat and gristle. The server did take it back and gave my friend a steak Others meals were good.
    

    Kona Grill - Eden PrairieResponded on April 30, 2023I am so sorry to hear that you did not like the Prime Rib, it is a fattier cut of steak. I do not like fatty steaks either, I would suggest the filet its very lean and tender. I would of been happy to replace it and get you something more to your liking. If you have a moment please give me a call @ 952-208-7045. Cheers! Nic Brauberger, manager
    

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37. J

    Joyous

    Minneapolis

    4 reviews

    5.0

    4 reviews

    Dined on April 12, 2023

    overall5food5service5ambience5

    Great food, amazing service and fantastic happy hour options.
    

    Kona Grill - Eden PrairieResponded on April 16, 2023Thank you for the 5 star review! We are so pleased you had a great experience and look forward to seeing you again!
    

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38. j

    joab

    Minneapolis

    6 reviews

    5.0

    6 reviews

    Dined on April 8, 2023

    overall5food5service5ambience5

    Our family celebrated Easter here on Saturday night. The service was astonishingly good! The Food was plentiful and delicious! The kids announced they want to have their Birthday dinners there!!
    

    Kona Grill - Eden PrairieResponded on April 11, 2023Joab, Thank you for the amazing review! We are pleased to hear you had a wonderful time with us on Easter! We are excited your kids want to have their birthday dinners with us as well! we are thrilled to have you join us again soon! Jeff Tieu Assistant General Manager
    

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39. BR

    BonnieRae

    Minneapolis

    23 reviews

    vip
    1.0

    23 reviews

    Dined on April 7, 2023

    overall1food3service3ambience3

    Would never go back. Insane expensive for very small portions. The "pork" in their $17 fried rice was cut up hot dogs. OMG!
    

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40. j

    jfatlegs

    Minneapolis

    51 reviews

    vip
    5.0

    51 reviews

    Dined on March 26, 2023

    overall5food5service5ambience5

    Excellent food and drinks along with top notch service!
    

    Kona Grill - Eden PrairieResponded on March 28, 2023Thank you for your lovely 5 star review! We appreciate you and look forward to seeing you again!
    

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