Kona Grill - Gilbert

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1. OT

   OpenTable Diner

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food1service4ambience3

   The food was TERRIBLE!!!! I didn’t even eat half of my meal and they threw it away. The manager said she could give us a free dessert. Um no. We paid almost $200 for terrible food. The server was amazing! He was such a nice guy! But he could only do so much. Thanks Vint!
   

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2. KS

   KirkS

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience3

   Reservations and check-in were absolutely worthless. The check-in outside told us to go inside (and wait on line again). There were 4 people at the check-in desk and no one knewcwhat was going on. We left and walked over to The Keg. (With fantastic service)
   

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3. KH

   KarenH

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Our server was attentive and very polite. We chatted about wineries and some of the wines on the menu. We ordered drinks and then reviewed the AZ Restaurant Week menu. We each tried different appetizers. The prime rib meatballs were excellent, The sweet and blue salad was delicious. It was full of blue cheese, bacon and apples. For our main course we both tried the prime rib. I ordered mine medium rare, my husband medium. Both were perfectly cooked and huge! Desert choices were double brownies and cheesecake. We tried both. The brownies were to die for! Dinner was perfect. We plan to go back soon!
   

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4. Y

   Yomamaofmany

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food3service3ambience4

   My daughter, my daughter-in-law and myself were excited to get out for a girls night. We arrived early and we’re seated immediately. Our waiter was Matt R. I think. He was pleasant, and took our drink and meal order. Then we waited over an hour for our food. The reservation was for 6:30 and our food was served at about 7:40. Our chicken was delicious however my daughter-in-laws potatoes were burnt crisp, charred, unbeatable and black! She couldn’t eat them! I’m from Idaho and it’s a sin to throw away a good potato! But what was done to that poor potato was the greater sin! We ordered the brownie dessert and the Butter cake. We were sent home with the brownie dessert and cheesecake. I wanted to try the Butter cake because it sounds delicious! (The desserts were packaged ‘to go’ and we didn’t double check them.) The evening was disappointing and the music was so loud we couldn’t hear each other speak. We had a lovely evening because of who we were with but the dinner was lackluster and disappointing.
   

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5. G

   Goldie1963

   Cleveland

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   overall3food3service2ambience3

   Went for Arizona Restaurant week. We had a reservation, but they were going to make us wait to be seated, even though there were a lot of open tables. We ended up sitting at the bar outside. Bartender was good, however, kitchen was very, very slow. It took forever to get our food, which was “just ok”.
   

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6. JE

   JeffE

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   overall3food5service1ambience2

   Service was very slow, light above table kept blinking off, waitress was no attentive.
   

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7. K

   Kataz

   Phoenix

   2 reviews

   vip
   1.0

   2 reviews

   Dined 4 days ago

   overall1food3service1ambience2

   Had to leave before our food even came out. Took very long
   

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8. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service5ambience3

   Food was not good. Steaks over cooked and had consistency of a pork chop. Was warm at best and not worth the overpriced cost. Very disappointed, considering this used to be so good. Stay away.
   

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9. BD

   BrianD

   1 review

   3.0

   1 review

   Dined on May 21, 2023

   overall3food2service4ambience2

   Tough chicken , precooked prime rib ? Very very basic , starters were very good apple salad and Picasso roll . Entrees were weak at best . Cheesecake was eh
   

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10. KA

    KevinA

    San Diego

    8 reviews

    5.0

    8 reviews

    Dined on May 20, 2023

    overall5food5service5ambience4

    I love this place even more. The hosts last night really made it work above and beyond!!! The music is always a little loud for my tastes, but it’s not that big of a deal. Food was sooooo goood like always. Sea bass is a favorite.
    

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11. m

    melw

    Phoenix

    2 reviews

    4.0

    2 reviews

    Dined on May 18, 2023

    overall4food4service5ambience3

    Reservation process was super quick and the hostess brought us to our table really fast. The only downfall was there was multiple flies & gnats/mosquitoes around our table. I think we were close to the kitchen, but it was a bit of a bother throughout trying to eat our food. Service was awesome and quick!
    

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12. H

    Hajinrey

    Phoenix

    5 reviews

    1.0

    5 reviews

    Dined on May 15, 2023

    overall1food1service1ambience1

    My wife and I used to love Kona Grill, but I don't think we'll be back after the disaster on Mother's Day. We took my parents and our daughter for dinner, and none of us enjoyed the experience. When we arrived, we were seated about 10 minutes after our reservation time, which was to be expected on a busy day. What wasn't expected was the 30 minutes that we sat waiting for someone to take our drink order. When we finally had enough, we hunted down a staff member who assured us that our server would be right over. Ten minutes later, a very flustered young woman came over to the table and apologized, saying that she was a little overwhelmed because she'd only been working there for 5 days. We asked the server to go ahead and take our food order at the same time as our beverage order because we feared that, otherwise, we might be spending the night at the restaurant. When she took our order, it was clear that she didn't yet know the food offerings very well, as we had to point to items on the menu so she could write them down. While we did receive our beverages quite promptly, we had to wait a long 45 minutes for our food, which we received with no silverware. It then took us another 15 minutes to find a staff member who would actually get us the needed cutlery, so by the time we ate, the food was cold. Speaking of the food, once upon a time the portions were generous at Kona Grill, but no more. The prices have ballooned, while the entree sizes, especially on the Macadamia Nut Chicken, have shrunk dramatically. After we all ate what there was of our food, we wanted to leave promptly. We paid the bill, even paying for the item that was supposed to be comped, because my parents don't like making a fuss at restaurants. Given the poor service and terrible value, we opted to go elsewhere for dessert. What a horrible experience.
    

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13. A

    Alycia

    Phoenix

    22 reviews

    5.0

    22 reviews

    Dined on May 15, 2023

    overall5food5service5ambience5

    Absolutely beautiful night at this restaurant! We were celebrating Mother’s Day dinner and it was amazing! They gave all the mother’s in the restaurant flowers!
    

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14. AJ

    AmeliaJ

    Phoenix

    6 reviews

    5.0

    6 reviews

    Dined on May 14, 2023

    overall5food5service5ambience4

    All Mother's received a rose. Very sweet touch on Mother's Day. Food was delicious as well.
    

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15. LM

    LisbethM

    Phoenix

    7 reviews

    vip
    1.0

    7 reviews

    Dined on May 14, 2023

    overall1food2service1ambience1

    Worst service. Place was dirty. Manager did a good job trying to fix all the issues
    

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16. j

    jojo

    San Diego

    3 reviews

    3.0

    3 reviews

    Dined on May 14, 2023

    overall3food4service3ambience3

    Usually a 5 start restaurant. Mother's day madness made this place a bit of a hot mess. Waited 30 minutes past reservation time to be seated. I had to ask for drink refills, napkins/utensils and soy sauce more than once. They brought refills, napkins and soy sauce but ran out of clean utensils (good thing we had sushi roles and not something that required a fork or spoon). Have definitely had better dining experiences here.
    

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17. SO

    ShielaO

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food1service1ambience5

    Went there for Mother’s Day and it was the worst experience I’ve ever had during the last 25 years of being a mother going out to lunch or dinner. I had to return my food twice bec they couldn’t get it right. My drink tasted like water I also had to return that. All I can say was VERY DISAPPOINTING and will definitely NOT going back nor recommend that place.
    

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18. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 14, 2023

    overall2food2service2ambience1

    It was Mother's Day and very crowded. We arrived at 12:30. Our waitress was quick and took drink orders. 30 minutes later she was able to take our food order. 1 hour later we were served our food. The waitress apologized frequently for the time it was taking for our food to be prepared. When it arrived it was just average for much above average prices. We will not be going back.
    

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19. KA

    KATIEMARIE

    Phoenix

    2 reviews

    3.0

    2 reviews

    Dined on May 14, 2023

    overall3food2service2ambience3

    Waiting almost an hour to get our food, and then it came out either wrong or cold. Staff definitely seemed overwhelmed by the crowd.
    

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20. ET

    ErinT

    1 review

    3.0

    1 review

    Dined on May 14, 2023

    overall3food3service3ambience4

    Food was cold and I had to wait 5 minutes for salt, pepper and butter and the butter was melted and I wanted it to spread on my muffin. We ordered the avocado spring rolls that cost $18 and it was only 2 cut in half. Not very impressed.
    

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21. MR

    MiekaR

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    I’m updating my review from Mother’s Day. I didn’t have the best experience on Mother’s Day and Ryan ( restaurant manager) reached out to me fully apologetic of the experience I had. He reached out to me offering me to come in for another experience on him. My husband and I came in and were immediately seated. Our waitress was Emily who was absolutely amazing. We were given complimentary champagne and I was only expecting my meal to be comped but Ryan covered me & my husband. The atmosphere was amazing, music was live and this was an overall great experience and I will definitely be back . Thank you to Ryan and the Kona grill staff.
    

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22. MA

    MaryA

    Phoenix

    2 reviews

    2.0

    2 reviews

    Dined on May 14, 2023

    overall2food2service1ambience4

    Restaurant is pretty. Food and service overall was poor to fair. Service was slow. We waited for cocktails. Dinners came at staggered times. Mac and cheese was watery. Salmon was good but Turmeric rice was dry. Pad Thai was not good. No one in our party will return.
    

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23. JL

    JakeL

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food1service1ambience4

    Can’t rate the food because we sat for 40 minutes and never once got helped. Didn’t even get a water. We had to leave before getting helped
    

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24. JR

    JenieR

    San Francisco

    25 reviews

    vip
    1.0

    25 reviews

    Dined on May 14, 2023

    overall1food1service5ambience2

    The food was below average for above average price.
    

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25. KF

    KellyF

    1 review

    3.0

    1 review

    Dined on May 13, 2023

    overall3food4service2ambience3

    Went with group of 7, three of us ordered the Sushi and Salad plate, all three orders came without the salad portion, waitress said it was on the way. We all finished the sushi, reminded waitress again. Once everyone had finished eating, the waitress offered to box up the salads before she brought them out. Two of us just declined the salads as it was too late at that point.
    

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26. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience4

    The seafood, overall, was great! I was extremely surprised by their ribeye for the brunch - delicious!!! Lastly, the desserts are excellent; all sizes are sharable.
    

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27. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 10, 2023

    overall3food3service5ambience2

    Miso sea bass portion way too small. Waitress was nice
    

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28. A

    Alexandrea

    1 review

    3.0

    1 review

    Dined on May 9, 2023

    overall3food1service4ambience3

    They have got very skimpy for the over priced sushi. 4 rolls and two appetizers cost 170.00. Will never eat here again.
    

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29. JL

    JeffL

    Portland

    8 reviews

    vip
    5.0

    8 reviews

    Dined on May 8, 2023

    overall5food5service5ambience5

    Great service and atmosphere. Had the sliders and avocado spring rolls you start followed by pad Thai. Food was great!
    

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30. OT

    OpenTable Diner

    Phoenix

    2 reviews

    2.0

    2 reviews

    Dined on May 7, 2023

    overall2food4service2ambience3

    Food was expensive. Paid $18 for 6 pot stickers. Waited a very long time to get the food after order was placed. Besides the fries that is all we got. I wanted to order a salad but it took too long to get the potstickers I was afraid to order anything else.
    

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31. f

    foodie

    Toledo

    20 reviews

    4.0

    20 reviews

    Dined on May 7, 2023

    overall4food4service5ambience3

    Service from server to management great. One steak over cooked but taken care of by staff. Overall food was very good. Would definitely recommend. Would offer some small side salads on the menu. Shrimp tacos and sushi very good. Calimari would give a 7. A little over fried ( larger thicker rings cook better). Ordered surf & turf filet wagyu and was served a strip steak but was very good when cooked medium rare. We will be back.
    

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32. JL

    JeanneL

    Phoenix

    12 reviews

    5.0

    12 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    Great food and service. It has gotten very expensive for lunch. My daughter ordered pad thai and wanted to substitute tofu for the chicken and it was an upcharge of $8 when she was substituting not adding on.
    

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33. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined on May 6, 2023

    overall1food1service2ambience1

    Meals are pricey at Kona grill - which would be ok if the food was served warm and tasty but sadly this place disappoints on both. What was most upsetting was that someone approached our table while eating to see if we wanted to buy a bracelet- we were sitting inside and a young girl was going table to table asking if people wanted to purchase her homemade bracelets for camp. She was not a diner but someone who appeared from off the street. I was taken aback but more concerned for her than anything and surprised the restaurant would allow her to enter.
    

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34. D

    Doodle

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on May 5, 2023

    overall5food5service5ambience5

    Fun environment! Food was all great ! Service and drinks were excellent!
    

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35. S

    Shabonds

    Phoenix

    20 reviews

    vip
    2.0

    20 reviews

    Dined on April 30, 2023

    overall2food2service4ambience4

    The sushi was too big. It did not taste good and they weren’t wrapped tight. The skinny Margarita was super sweet. The sushi was definitely over priced at $20 per roll. Very disappointing.
    

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36. MB

    MsBee

    Phoenix

    11 reviews

    vip
    5.0

    11 reviews

    Dined on April 29, 2023

    overall5food5service5ambience5

    Food was great and the staff very efficient. The price is higher. But they have lunch specials.
    

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37. ME

    MichelleE

    Phoenix

    2 reviews

    4.0

    2 reviews

    Dined on April 29, 2023

    overall4food5service4ambience3

    The background music was extremely loud. The food was great. The service was fine, but not super attentive.
    

    Kona Grill - GilbertResponded on April 30, 2023Thank you for the feedback! Appreciate your review!
    

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38. MB

    MamaB

    1 review

    2.0

    1 review

    Dined on April 29, 2023

    overall2food3service2ambience4

    We usually have a good experience but the last 2 times it was subpar. We had to hunt down our waitress and ask for refills. It took over 35 min to get our food, which was cold. We go to Kona on average 3-4 times a month, it’s close to the movies and we liked the food. Might be time to try another restaurant in the area.
    

    Kona Grill - GilbertResponded on April 30, 2023Hi MamaB, I'd love to speak with you about your recent experiences and get some insight about them if you'll please give me a call when you can! (480)416-4007
    

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39. HF

    HeatherF

    1 review

    4.0

    1 review

    Dined on April 28, 2023

    overall4food4service5ambience4

    Happy hour was a grand success. With most everyone working from home, Kona Grill was a great centralized location to meet up on a Friday - and the happy hour specials were delicious at a great price. Our server did a fantastic job and everyone had fun. Thanks!
    

    Kona Grill - GilbertResponded on May 2, 2023Thank you for the review Michael! Team are so glad that you enjoyed your experience - look forward to serving you again soon ! 480.417.4006 Ryan Jordan, Kona Management
    

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40. OT

    OpenTable Diner

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined on April 23, 2023

    overall5food5service5ambience5

    Went for prom. Very good food!
    

    Kona Grill - GilbertResponded on April 27, 2023We're so happy we made the occasion special for you. We appreciate you choosing Kona to celebrate, and even more so taking the time to leave a 5 star review. Thank you.
    

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