Milestones Grill + Bar - Lansdowne Park

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1. L

   Lisa

   Ottawa

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   overall2food1service3ambience4

   Poorly managed/insufficient staffing levels would not recommend if you have a tight schedule. Staff did not know details of reservations (tried to seat us outside). Reservation for 6:30, arrived a little early to ensure we could enjoy our meal prior to attending a show at TD Place. The restaurant temperature was uncomfortably warm. We sat for 10 minutes before a server arrived and we ordered immediately (picked meal with short prep time). The cocktails were good but the meal took so long-40 minutes into a 60 minute reservation by the time it staff arrived we had to leave-it would be impossible to eat it comfortably in 10 minutes and rush to the show. They offered a discount and to hold the meal until after the show-unsure as to quality of food as didn’t get to eat it yet.
   

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2. C

   Chloe

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience4

   Loved eating here. Our food was amazing and we were expecting to wait a while due to how busy it was, but it all came out pretty quickly.
   

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3. j

   jefff

   San Diego

   15 reviews

   vip
   5.0

   15 reviews

   Dined 7 days ago

   overall5food4service4ambience4

   Went to a concert…we were on a patio and got in and out in 1 hour on a busy Sunday night
   

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4. P

   Pass

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food3service1ambience3

   The service was terrible. Got sat on the patio and waited 45 minutes before our drinks came - despite have made inquiries at the 20 minutes and 30 minutes mark. The chicken ordered was very good. But doesn't make up for the poor service. Though, the server did say it was her first day.
   

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5. MR

   ManonR

   Montreal

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service2ambience3

   No more beer on tap. We received our appetizer before our drinks. There was something floating in my husband's glass of water. My husband's steak was VERY well cooked and even rubbery when he had asked for medium rare. He wanted Cajun fries but received plain ones. No one ever questioned why he didn't finish his meal. He asked for another beer and never got it. When I asked for a box to bring my leftovers, there were pieces of onions in it.
   

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6. B

   derekB

   Ottawa

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food3service1ambience2

   Had a reservation, was seated and waited 30 mins for a server to arrive. Had to ask if we can have someone take our order - a public and animated debate then ensuing amongst staff before deciding who would come to serve us.
   

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7. OT

   OpenTable Diner

   Ottawa

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Amazing server! Attentive, frequently checked on us, just great!
   

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8. JT

   JanetT

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on May 26, 2023

   overall5food4service5ambience5

   We went to Milestones for lunch to celebrate a friend's birthday. The service was lovely. They were friendly helpful and did not try to hurry us up as we sat and chatted well after we had eaten. We had a booth that was open to the outdoor patio and could watch people as they walked thru the Lansdowne area. It was a nice sunny day, and it Wass very comfortable. The food and drinks were delicious. It's a great spot!
   

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9. HE

   HayleyE

   1 review

   5.0

   1 review

   Dined on May 20, 2023

   overall5food4service5ambience5

   Best waitress ever!!!!! She was so sweet and funny.
   

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10. O

    Ottawafoodie

    Montreal

    5 reviews

    2.0

    5 reviews

    Dined on May 18, 2023

    overall2food4service2ambience2

    Had a reservation on Thursday evening for two. We asked to be seated in a booth. Instead were told that they’ve got reservations for large parties within the next hour and proceeded to seat us at a small table that barely fit what we ordered. Two appetizer plates and a meal. We ended our evening 2.5 hrs later and not a single one of those booths were taken. We sat uncomfortably and were told just before we left that everyone must have cancelled or not shown up. My wine had been poured from a previously opened bottle that tasted like pear juice. Service sucked. Waitress didn’t know which wines were dry vs medium. Won’t be back.
    

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11. HA

    HelenA

    1 review

    4.0

    1 review

    Dined on May 18, 2023

    overall4food3service5ambience4

    Great service, good entrée, but I was sooo disappointed witht the dessert. I ordered the large cookie and it was dry, and super hard. Too bad. Didnt finiah it. Definitely not worth the $9.
    

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12. GD

    GarnetD

    1 review

    5.0

    1 review

    Dined on May 14, 2023

    overall5food5service5ambience5

    Good food, great service and a very nice location. Would recommend.
    

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13. AB

    AthenaB

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service5ambience5

    Our waiter Andrew was super accommodating;) Very friendly
    

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14. w

    wendyl

    Chicago

    1 review

    4.0

    1 review

    Dined on May 2, 2023

    overall4food3service5ambience4

    some of the food was great (soup, fish tacos), disappointed in other items(hamburger (boring bun and nothing special) , salad (was too much dressing and too tart)
    

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15. BG

    BrittanyG

    1 review

    1.0

    1 review

    Dined on May 1, 2023

    overall1food2service1ambience3

    Overall a very poor experience. Tried to bring our concerns up with management, and while he did provide 15% off, he seemed to not care all that much about our feedback. Took about 15 minutes for a server to come greet our group. Then took another 15 minutes to receive our drinks. One drink we received had a hair in the garnish. After sending it back she received a Diet Coke that was so watery it looked like an iced tea. Told the server they likely needed to change the syrup on the gun, she then said they were out of Diet Coke. Had another friend try to order a taster of the wine she wanted, server was reluctant to bring this, and when she finally brought it, it was the wrong wine, a rose, not the red she had asked for. She actually liked the rose, ordered a 6oz, and then received the red she initially asked for? Our server came by to let us know at 8:25 that last call was in 20 minutes, our reservation was for 7:30 and the website said open until 10. So we were then rushed to order and most of the apps we wanted weren’t available. We then watched a table of 2 get seated at 8:46… so not sure why we were last called so early if they were still accepting tables? When our dinner finally came 2 of the plates were lukewarm at best, one was entirely wrong, and 2 were missing for about 10 minutes. The remade item was a steak, and the one that was the “correct” order was over cooked and tasted bad. We ordered more drinks and the order was again messed up, short glasses for drinks that were asked for in tall glasses, a drink missing the strawberries that the first drink had (and when asked for the missing berries, received one that was a bit fuzzy). Overall the server seemed to have no idea what was going on. It wasn’t very busy, she had maybe 3 tables so no reason for such poor service. She was hard to flag down and consistently messed up the orders. We honestly thought we were being pranked by the amount of things getting messed up for just completely forgotten.
    

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16. RJ

    RedJad

    1 review

    2.0

    1 review

    Dined on May 1, 2023

    overall2food4service1ambience3

    Our server was really sweet but it took a really long time to get our drinks. The kids asked for lemonade and we got some weird concoction of lime juice and sofa. We sent it back and then they brought us actual lemonade. What was most upsetting is that it took over 1 hour to get our food. It was a Monday night and it wasn’t even busy so I don’t understand the delay. Also you were out of multiple items on the menu such as the spinach and artichoke dip.
    

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17. CB

    CapriceB

    1 review

    3.0

    1 review

    Dined on April 29, 2023

    overall3food2service4ambience4

    The service was good but it seemed to have too much staff for the number of customers. Many staff just standing around. The food was okay and definitely not worth the price.
    

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18. MC

    MichelleC

    1 review

    5.0

    1 review

    Dined on April 22, 2023

    overall5food5service5ambience5

    We had a great time with good food. We were a bit late, but the team there was nice with us and comprehensive. Justin the waiter assisting us with friendly and profesional.
    

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19. FJ

    FadiJ

    1 review

    1.0

    1 review

    Dined on April 22, 2023

    overall1food1service4ambience1

    Food was horrible. The file mignon was not a real filet and the pasta had no sauce. The food was crap
    

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20. J

    Jewel

    1 review

    5.0

    1 review

    Dined on April 21, 2023

    overall5food5service5ambience5

    I loved celebrating at Milestones, so much fun and delicious food.
    

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21. E

    Eunice

    Ottawa

    1 review

    4.0

    1 review

    Dined on April 19, 2023

    overall4food5service5ambience4

    The restaurant was completely full, so service was slower than I had anticipated. However, both the hostess and the server were extremely pleasant. The food was excellent.
    

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22. PL

    PaulL

    1 review

    5.0

    1 review

    Dined on April 19, 2023

    overall5food5service5ambience5

    It was a very pleasant meal with friends. Super service.
    

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23. GJ

    GinetteJ

    1 review

    3.0

    1 review

    Dined on April 16, 2023

    overall3food3service5ambience4

    We were there for my sons 25 th birthday . We were disappointed since we couldn’t have the full menu because of the football game😔 They could have told us when we made the reservations. For the food.. the full racks of ribs missing sauce , steak had no taste and had to return since it was not cooked like I’ve ask.( they were nice to not charge us for my steak) Service was excellent and drinks were super 😊
    

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24. TP

    TPVN

    1 review

    2.0

    1 review

    Dined on April 16, 2023

    overall2food2service2ambience2

    The Service was quite slow. The group complained that it took near 1 hour and 45 minutes to receive our entree and the food that intended to be hot was warm to coolish. Give that the room was a great choice for us and allowed us to talk and do the business we needed, the group was thankful for that.
    

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25. SK

    SusanKM

    1 review

    2.0

    1 review

    Dined on April 16, 2023

    overall2food4service1ambience2

    Poor brunch service. Staff seemed very overwhelmed. For a busy location the indoor dining service needs more servers. Too many hosts standing around while servers struggle.
    

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26. OT

    OpenTable Diner

    Montreal

    2 reviews

    3.0

    2 reviews

    Dined on April 15, 2023

    overall3food4service2ambience4

    Everything was good but the service was very slow and had to ask waitress a couple of times before she brought what we asked and it took a long time even then
    

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27. JP

    JoanneP

    1 review

    4.0

    1 review

    Dined on April 15, 2023

    overall4food3service4ambience5

    My salad was swimming in dressing and had no pecans ...the whole reason why I ordered it because it is my favorite salad ever!!
    

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28. SR

    Skip4Roo

    Ottawa

    1 review

    2.0

    1 review

    Dined on April 15, 2023

    overall2food3service4ambience4

    Our server was great but the hostess at front not so much. Don’t think we’ll be back.
    

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29. l

    livejoy

    New England

    2 reviews

    5.0

    2 reviews

    Dined on April 14, 2023

    overall5food5service5ambience4

    We all enjoyed our meals - two salads, a shrimp bowl and a gluten-free burger. Special attention paid to gluten-free. Fresh, colourful and served with care. Beautiful day and windows open to the outside at lunch gave a fresh feel.
    

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30. G

    Group10

    Toronto

    1 review

    4.0

    1 review

    Dined on April 13, 2023

    overall4food4service5ambience3

    Use of MSG should be discouraged. Proper seasoning with natural spices is better that chemical seasoning any day. Disappointing to know that MSG is in everything! There should be an alert on the menu as many people react badly to MSG, especially when they already have cardiac issues. Excellent wait staff.
    

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31. NL

    NLFoodie

    Atlantic Canada

    11 reviews

    2.0

    11 reviews

    Dined on April 9, 2023

    overall2food3service1ambience5

    Three of us came here for dinner. Lengthy time between being seated and a server coming to help us. After our initial drink, we did not receive water or offers of additional drinks. Apps were great, korean bbq cauliflower and coconut calamari. Dinner brought more issues. One of us requested no onions or broccoli but the dish arrived smothered in onions. Someone else ordered the rack of ribs, barely any meat on them. No offer for dessert, just the bill. Weird vibe for sure.
    

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32. SM

    SusanM

    Ottawa

    1 review

    3.0

    1 review

    Dined on April 9, 2023

    overall3food4service3ambience3

    Food was good; I don't know if they changed their menu for Easter but plant based options were limited. Also, we did not get cutlery for our desserts - apparently all the cutlery was being washed?
    

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33. I

    Issy

    Ottawa

    1 review

    3.0

    1 review

    Dined on April 8, 2023

    overall3food3service3ambience4

    We ate at Milestones three times in the last week. The first time everything would have rated excellent and the restaurant was very busy. The second time was okay, service a bit slower and it was not as busy. The third time -Saturday evening was poor - we had to ask after a twenty minute wait to even get served water, then we ordered drinks followed by our dinner order, again after about twenty minutes we were informed that the Ravoli ordered was no longer available I switch to a salad with shrimp , my husband had order a steak meduim and it was overcooked and vegetables were not hot- our waitress stated that we would receive the salad at half price - I will admit I did not check my bill closely, although was surprised by the amount - this morning this morning (April 10th) I check and realize I was charged twice for the salad at half price, which means it was no bargain! I am not complaining about our waitress but I think she should have been able to tell us much quicker about the unavailable meal and I don't know why she would tell us half price and then charge for 2. Our total bill came to $89.45 with the tip was $114.37. I was also disappointed to discover that Milestone is no longer accepting Ultimate cards, one of which I had received earlier this year. We have been Milestone fans for a long time, not only at Lansdowne, and this is not the service we expect. With regards to recommending Milestones I will say no at this point, but do anticipate hearing from you and that might change my mind.
    

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34. DL

    DonataL

    Montreal

    1 review

    4.0

    1 review

    Dined on April 7, 2023

    overall4food4service5ambience5

    Great food, good service. Very happy Would come back.
    

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35. OT

    OpenTable Diner

    Ottawa

    1 review

    3.0

    1 review

    Dined on April 7, 2023

    overall3food4service3ambience3

    We were asked if we could hurray and leave, once we paid out bill. I guess because they were busy but do not consider being asked to hurray and leave very hospitable
    

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36. DP

    DebraP

    Ottawa

    3 reviews

    4.0

    3 reviews

    Dined on April 7, 2023

    overall4food4service5ambience4

    Server was awesome. Great personality New event menus didn’t have Tacos anymore. So unhappy about that
    

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37. A

    Anonymous3

    Ottawa

    1 review

    1.0

    1 review

    Dined on April 7, 2023

    overall1food1service1ambience2

    Just awful. I love milestones but this one in particular is so poorly managed. Our server was great but also the bartender on an extremely busy day. Took an hour from when we ordered our food to getting in.. very simple salad and burger. My salad was forgotten. Tables that were seated after us received their food before us. The manager working was drinking a Cesar (maybe a virgin one?) beside the bar while the bartender was making drinks and trying to serve her tables without any help from the manager. The manager seemed like she didn’t care about the fact of the poor service or she was oblivious to it. I will never go back here and would not recommend anyone to either.
    

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38. IM

    IshM

    Vancouver

    1 review

    1.0

    1 review

    Dined on April 7, 2023

    overall1food1service1ambience1

    Despite the best efforts of our polite waiter - we had a terrible dining experience. The restaurant only provided an uninspiring ‘event menu’ given it was a curling tournament nearby that day. We didn’t know about the event before booking so I can’t fault the restaurant for that particular detail - but it took us 1:30 minutes to get our food and we were only informed that one of our staters was unavailable when it came (the other starter was inedible) The steak was over cooked and the salads were terrible - which begs the question - how could it have taken 1:30 minutes to make! I’m not sure what’s going on here as I’ve had ok meals at the chain in the past but the whole experience still cost me an insane amount! I’d give this place a hard pass
    

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39. J

    Jimmell

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on April 6, 2023

    overall5food4service5ambience5

    We only had the event menu to chose from, but what we did choose (Thai noodles & chicken burger) was excellent as always. The garlic Parmesan fries were also awesome. Great service, never felt rushed.
    

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40. AB

    AnnB

    Ottawa

    1 review

    4.0

    1 review

    Dined on April 5, 2023

    overall4food5service5ambience4

    Enjoyed our dinner and look forward to visiting again. Thank you.
    

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