Pizza Rustica Restaurant & Bar
Smart humble service with infectious ambiance and a fresh vibe, creates an environment where you and your friends can feel at home, relax and be free.
: 24 hours
Food and service great. Tight quarters. We were a party of 8 and felt like we were in everyone’s way. Waitress, other patrons etc....
Made reservations for a busy Friday night. We were seated right away, the pizza and calamari was great.
We had a reservation at 5:30pm, however we were not even looked at by a staff member until 6pm, and then seated at 6:15pm. Even after we sat down, the manager was quite rude, asking us if we had ordered yet, and if the waiter had put through our order. I understand they were busy, but they clearly accepted many early walk-ins, and then were unable to accommodate people with reservations. Disappointing.
Had a reservation for 3 people for 5:15pm and didn’t get sitted until after 5:30pm. I was put on a small table that was for 2 person with an extra chair as it was “too busy”. My back was touching the next table which had the same issue. Ordered 2 pizzas and 3 drinks. Drinks came right away but pizzas took a very long time. We had finished our drinks already when the pizza came. Too crowded and not enough organization especially knowing that was a concert happening at the Rogers center at 7pm.
I would not recommend this restaurant. The Manager or Owner of the restaurant berated our waitress in front of not only her colleagues but also customers. My daughter and I walked out after ordering our drinks. His voice was getting louder the angrier he became. His complaint was that she was being late for her shifts, which I agree is a problem, however, he should have had the conversation with her in private. This behaviour is not only inappropriate but also unprofessional in this setting. We left because if this is how he treats employees who knows how he would treat customers. The waitress was very upset and I told the Manager or Owner that my daughter and I did not want to hear him yelling. He waved me off and did not engage in conversation.
Ice people and good food Thanks
Went to Pizza Rustica for a pre-concert meal with friends. The food was great as well as the bucket of beer! The pizzas were delish, especially the Margerita, and the Chicken Alfredo was overflowing with chicken. Reasonable prices and great service!
Really great food but the street front patio can get a bit noisy - probably a better experience inside
The food and service here was excellent. There are a great deal of options for vegetarians, eating gluten free, and meat lovers. The only draw back was the amount of water on the floor of the women’s bathroom. I suspect there are problems due to flooding in Toronto and that issues will be resolved at some point.
Everything was great except it was very loud due to the nearby construction
The food was really good and flavorful. I had the braised f ravioli which was quite tasty. My wife had the lasagna and thought it was decent. My daughter had the chicken Alfredo which she thought was delicious and full of flavor.
We made a reservation through Open Table only to arrive at the restaurant where they told us they didn't have any table for us nor the 15 other people standing outside in line with reservations. Don't book with them if you want to guarantee a table!
I’d love to share how the pizza was, but I can’t, since my party and I never got seated, even after confirming our reservation twice (once online, once over the phone).
We showed up to see many groups waiting outdoors. I went in the to tell the hostess we had a reservation and she cut me off mid-sentence to tell me and my group to clear out the entrance of the restaurant. Then, she left and didn’t come back, so I had to tell her again that we had a reservation. I was ignored, as in she just didn’t respond to my question, ignored me and continued to rush around the restaurant.
So Pizza Rustica does not honor reservations, apparently. Was the restaurant crowded? You betcha. But did I have a reservation that I confirmed? Yes. Unfortunately, the reservation meant nothing. Another friend in my party politely asked again if the hostess could give us an estimate of when we might be seated, and was treated the same rude way. The hostess snapped in an extremely rude manner and said, “Seriously, there’s a lot of groups before you who also have reservations. So you’re going to have to wait.”
So, we left. And will never return. And will never recommend. Pizza Rustica, please don’t take reservations if you’re not going to honor them. And though your hostess was clearly distressed and annoyed at me and others politely asking about our reservations, it’s not an excuse to be blatantly rude. She ruined the experience overall.
We had reservations at 5:15, half an hour later and we were still waiting. They overbooked and had no idea how to manage the overbooked restaurant. Just horrible management.
Reservation was made and confirmed on both open table and with a phone call yet the restaurant still did not reserve a table for us. We saw this happen to three groups while we were there. Eventually a table was provided but late, our group had to be separated into two and they were unapologetic about their error. Don’t rely on a reservation if you have somewhere to be after your meal.
Unfortunately they were booked solid and running behind due to a concert. Waited 30 mins after our reservation time for a table and the the food took an hour to arrive after ordering. They staff were very friendly and trying really hard to help.
Very poor customer service. Very rude to customers. Does not hold table for customers who are stuck in traffic and will be there in 5 mins. So did not really get to eat the food and will most likely not make a reservation again cause they have no leeway with people who are stuck in traffic and are on the street where the restaurant is on.
Food was good but despite a reservation we were seated an hour late. Servers are sparse and overworked. No air conditioning so is quite hot inside on a hot day. Cramped seating.
The reviews on here are pretty accurate - food is good, service is terrible
Worst Open Table experience ever. Service was beyond poor. White wine warm. Server refused to pour wine. Had to ask for bottle to be chilled. Food mediocre. Server brought main course 5 minutes after salads and when asked about that just said sorry but jammed the mains onto the table. Open Table should not associate its good brand with this place.
Food was fantastic!
Our waiter was not very attentive. The manager actually checked in on us more frequently. The food came out fast so getting to our concert on time was not an issue.
Seemed to be out of important things....like beer!
But like I said, wold def go back for the food!
The pizza was very tasty. However when it was time for the bill, it came to $78 Ca which was pretty high for 3 small pizzas. Ok, we’re on vacation, whatever. We asked if we could pay in US dollars and the waitress said she would ask. She came back and said yes but it’s the same amount of money. I said no way, it’s .76/$1 exchange rate that day. So we paid w/ a credit card. A little shady.
This used to be a favourite spot. This time, the waitress brought two entrees to our table of three and said, "Oh, were there three entrees?" Um, hello, yes there were. She had forgotten to submit my order and I was left waiting while the others were eating. No apology for that mix-up. Also, no offer of coffee or dessert at the end of the meal. Food was OK, if a bit overpriced. Calamari had no real flavour, other than the breading and dips it came with. Beef ravioli were good. As were the cheese tortellini in Alfredo sauce. Calzone was a little too much dough, but otherwise good. The restaurant is way too cramped. We were seated by the window, but when we got up to leave, realized there was no clear way out, without making everyone move their chairs. Guess this was why I could make a last-minuted Friday night reservation, when I couldn't at most other restaurants.
It took a while before anyone came to our table but once they did we didn't have to wait too long. Pizza was good, very cheesy though.
Pizza was bland. No flavour. Calamari was bland and overcooked.
Not sure if this place is affiliated with one in Ottawa, but post ballgame it was a good spot to get some great pizza a short walk from the ballpark. It was a bit hectic in there, but we were seated and waited on in short order and our food arrived promptly. Nice thin crust pizzas, fresh salads and decent wine, made for a good and reasonably priced meal. Not sure when next we will be in Toronto, but would visit here again.
We made a reservation on open table on Saturday for that evening (April 28th) and we got to the restaurant they would not honor our reservation. The reason : the Blue Jays had a game that afternoon.... 😳 you are on open table or not.... not when it’s convenient for you. It was then almost 8 with all this on a Saturday trying to find a place. Very unprofessional
Fantastic food as usual and they will modify ingredients to suit your diet/allergies. I’ve been here many times and will keep returning. Great staff too. Renovated inside, looks very nice.
Great place before the Jays game!
The group enjoyed it and the food, though they were a bit disconcerted when they first arrived and were told that the restaurant didn’t have the reservation.
Always a pleasure dining at Pizza Rustica! The food is amazing and the service is great. It’s one of my favourite pizza spots in the city!
We all enjoyed the food and the large portion size. Very impressed.
Great atmosphere and perfect location for post-game dinner.
This restaurant needs to learn how to manage their reservations better. Made a reservation prior to a Jays game but staff was unable to get other patrons who'd been there for hours to leave, thus opening up tables for those of us with reservations. We left without eating. Maybe they shouldn't accept reservations for game day. Also host was arrogant and rude.
We hadn't been to this restaurant in a while, but made a reservation for after the Blue Jays baseball game. Very convenient location. Glad we made a reservation -- when the game was over, the place filled up quickly with fans. Shared a "create-your-own" pizza & meat lasagna. Both were very tasty and enough to share, for 2 people.
Had a group of 20 (instant 18% gratuity) so service was non-existent. I had to pour everyone water, get the menus myself, and once when I made eye contact with the manager and beckoned him over, he completely ignored me. The worst service I’ve ever experienced.
Been coming here for years. Best thin crust pizza in the City.
Food was great and our server was great but the ambience was a bit uncomfortable- it seemed like several staff members were fighting amongst themselves openly in the front of the restaurant, which was distracting and awkward
The food and service from the staff was great. Towards the end of our dinner, the manager came in and started to yell and swear at his staff. It was very inappropriate to do that in front of customers. It also made me and my friend feel uncomfortable. We really wanted to leave once he started. The experience and service before the manager arrived was excellent. I want the manager to know that his team is doing a good job and if you need to discipline them, please do it in private so the customers in the restaurant does not have to hear or see. Thanks.
Had a wonderful pre concert meal prior togoing to Glen Gould Theatre. Started of with glass of syrah & the mushroom salad to share, it was wonderful a big bowl but gone in no time. My husband had the jambalaya fettuccini & i had the vegetable lasagna which came piping hot nice large portions. I then had a cappuccino & my husband had hot tea both came nice & hot a perfect ending to our meal. We got to the concert in time. Service was good.
Terrible service, table not ready for 15 minutes even with reservation, food quality poor. Will not return.