Proof Kitchen and Lounge
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Our visit was just ok. Restaurant was very quiet (day of announcement of COVID-19) , food great, but given how quiet the restaurant was our service was less then stellar. Will attribute that to COVID-19 stress.
in general we like the restaurant and have had great experience in the past....however this last time both my wife and I experience an excessively gastronomically challenging evening and were both up and down for several hrs directly after the meal and cancelled additional plans for that evening. between the 2 of us we could have lifted the Sundance hot air balloon quite high!
The ambiance that comes from this restaurant is great, the music is not too loud and their people are polite.
Great service! Our table was perfect for a group of 7.
Server was very friendly and knowledgeable .
Everyone enjoyed their meals as well.
I think the only negative would be the Caesar salad which was very fresh, well made but dressing obviously had anchovies which 2 of us were not fond of.. next time I will ask for dressing without. ( it may have said this on the menu)
Nice to see restaurant busy! The piano player was a nice touch but didn’t see or hear him til we were leaving.
Myself and a group of friends went to proof for my birthday dinner on a Friday Night. The food was amazing, but the service was terrible and confusing at times, which really put a damper on what should have been a great night. Firstly, our reservation was for 5 people and the table was only set for four. When we asked our waitress for another setting she was rude and didn't seem like she wanted to bring us another setting. This turned out to be a theme for the night as Natasha, our waitress, was inconsistent, not friendly at all, and seemed genuinely confused (or high) at several points throughout the night. When taking drink orders, she seemed annoyed that we needed an extra couple minutes to decide on drinks. Further, after taking our food orders, she repeated our orders to us and got them wrong. She forgot that I was vegan, so she brought me a birthday cake that wasn't vegan and then told me the vegan dessert on the menu wasn't vegan (it's labelled as vegan cake). She refused to ask the manager if this vegan cake from the menu could be the "free" cake for my birthday so we had to find a manager and ask for ourselves (who said the cake would be free). When we first started eating, Natasha checked in on us every 2 minutes (WAY too much). Conversely, after we ate, we waited a full 40 minutes for our bills and had to ask 4 DIFFERENT members of staff for the bills during this time. Natasha was somewhat apologetic when she finally brought our bills, but it seems like she didn't realize we had been waiting for so long or she didn't even care about this. Our reservation was at 5:45 pm and we didn't leave until after 8 pm. We were late to our next event for the night, which began at 8 pm. I am extremely disappointed with this night at proof and I definitely won't be coming back unless Natasha isn't working. The service was seriously so bad that it ruined the evening, even though the food was great. So, so, disappointed.
The entire team at Proof made my family feel special. The food was out of this world. Thank you folks!
I have dined at Proof before for a work event and I remember the food being very tasty, so when I returned with a friend this past weekend I was surprised to find that the quality wasn’t there. The grilled calamari we ordered tasted under-seasoned and we thought it was a strange combination with the naan bread. I also ordered the special (California chicken/ shrimp burger), and I found the burger patty to be very dry (which I know is difficult to prevent when cooking with ground chicken), the shrimp was undetectable and there wasn’t much flavour to the dish. Also, the dressing for my Caesar salad was overpowered by too much anchovy paste.
The petite sirah wine I ordered, on the other hand, was very good and the dessert (the peanut butter ganache cake) was rich and tasty. My friend found her falafel bowl to be delicious as well. I’m not sure if this was an off night for the chef, but having worked in the service industry myself, I wanted to offer some feedback, for what it’s worth!
We had a great business dinner at Proof. Food and drinks were very good. Where our table was in the tasting room made it difficult for the servers which was the only negative for the night.
Went for squad night to enjoy their 3 apps and a bottle of wine deal. Our wait staff was attentive, friendly and helpful and really helped to make the experience great. The food was delicious as well and the option to try a number of the appetizers meant there was a great variety too. Had a lovely time and Proof Kitchen is definitely on my list to attend again. We had the Nosh, the lamb spiedini and the Fried chicken bao and each one was delicious. As someone who tends to be wary about getting lamb, this restored my faith in it as a viable choice and I would absolutely get it again.
Elegant, comfortable atmosphere. Waitress was friendly and efficient
Great spot in Waterloo. Delicious food, friendly staff!
This is one of our go-to restaurants for a night out. Recommended!
We purposely selected this restaurant based on menu research. A double date scenario, where we appreciated rich flavours but are hesitant on entrees that are propped up by the deep fryer or large portions of filler. The menu was filled with duck, lamb, cod, scallops, and lots of vegetarian options. It was truly crowd pleasing; the three salads we tried were on point with diversity and well matched dressings. With all the options available, we all settled on the duck breast. This dish is amazing, beautiful crusted fat, tender breast, match textually with a barley risotto. Before selecting Proof, I went over most the menus in uptown Waterloo. This was by far the most diverse menu I found, while still providing a basis of familiar flavours presented in contemporary fashion. Highly recommend.
My husband and I went there for a late Valentine’s dinner. The hosts were very welcoming and our server was great. She was serving other tables, too so we had to wait for our turn for a bit but we don’t mind. The food was good and reasonably priced, too. Overall, it was such a wonderful experience. My husband and I are actually talking about found back there again.
Great food--friendly service. Have been there a number of times and will go back again soon.
Great burger! Stopped in for a quick late night bite and was happy with how fresh and flavourful the burger tasted!
The atmosphere and service is excellent. However, the Lamb Shank was incredibly bland but cooked perfectly. Maybe they changed chefs for the night or they simply forgot to season my food but I was disappointed. The duck wings and cheesecake were good, but not as good as I was hoping based on reviews.
Excellent food with fantastic service. Alway enjoy the atmosphere and great dining experience.
Super disappointed, sent my son there with his girlfriend for their one year anniversary. Food was wonderful
Service was not! Waitress did not come check on them to see how their food was, took away his gf’s plate with half her food and threw it out and was too busy socializing
Behind the bar so my son had to chase her down for the bill! For such an expensive restaurant I expect more from
Your servers! Was it because they were young? Unfortunate as we eat there regularly and usually the wait staff is great! And to boot they didn’t even give them a free dessert for their special occasion! Sent my son there to have a special time and I am disappointed with how you treated them!
Thank you for your feedback and comments. We are very sorry that the evening was not up to our usual standards. We appreciate the opportunity to get this right and make it up to your son and his girlfriend. If you would be so kind as to reach me directly we can discuss further how to make it right. Laura Umbrio General Manager 519-208-3333 lumbrio@proofwaterloo
Parking was difficult to find , we had to wait around 20 minutes to get a table even having a reservation. I found the food a bit on the expensive side.
The ambience was amazing and parking was plenty. Food and mocktails were awesome
The food quality was good but not fantastic and very slow. Our server was very friendly but was not professional. To much reaching in front of you and a little sloppy.
Loved the entree. Definitely need more appetizer options!
Absolutely garbage service. They were an hour late for our reservation. Sure, it’s Valentine’s Day, understandable. Then they tell us that the Valentine’s Day menu we reserved was sold out an hour ago even though we were guaranteed the menu. Okay, fine, they forgot about us. Then, we made our order, turns out our server 1. Forgot an item I ordered and 2. Left my girlfriend’s filet mignon steak BLUE. As in more rare than rare. I will never come here again - I regret not tipping $0.01 for how ‘great’ the service was.
Hello, thank you for your feedback on your recent visit. We are very sorry that the evening was not up to our usual standards. I would very much appreciate the opportunity to discuss further and make this right. Please feel free to reach out to me directly at your convenienc. Laura Umbrio General Manager Lumbrio@proofwaterloo 519-208-3333
The food is great as always, we enjoyed our time there and will definitely come back.
Misleading menu option was surf and turf but in fact was steak with just a lobster bernaise sauce. Steak was very tough and over done. Duck was tough
Thank you for your feedback and comments. We are passionate about good food and great service, and it sounds like we missed the mark on your recent visit. I would very much like the opportunity to make this right if you would be so kind as to reach out directly. Warm regards, Laura Umbrio General Manager 519-208-3333 lumbrio@proofwaterloo
Proof was very busy as expected for the Valentines evening however, we weren’t anticipating to wait nearly 40min to be seated with a reservation. Server was very polite and drinks came quickly and we ordered. Both appetizers and main were very slow to come out. When the mains came out we had to send my wife’s back as the shrimp was very under cooked. We had all finished by the time her main came out. The manager was kind enough to cover my wife’s dish and send a complementary desert for the table which was nice. Unfortunately this did not make up for the overall experience.
Really enjoyed the environment and personal touches and the food was great too!
Service was super fast and friendly! Food was really well prepared and tasted amazing.
Food was average but the atmosphere and dessert on point. Service was great
We always go to proof and a
My first time. I would go back but try other menu items. My wine had sediments in it, so therefore not as good a rating as I might have given.
Loved my dining experience so much (enjoyed the vegan polenta/sausage/ratatouille which was excellent) came back the next day for lunch (had the vegan burger- which was disappointing). Returning to the area in March, looking forward to bringing friends and family- rarely can I, as a vegan, enjoy the same quality of food as my carnivorous friends. Thanks!
We had a table for 8 people and we were in great area with very little noise and excellent service. We would go there again!
Caesar salad was virtually without dressing. Wine is bit over-priced. The sponge cake with vanilla ice cream and caramel sauce had too much sauce. Waitress very good and pleasant.
- Nice atmosphere, but way too loud
- Pricey menu
- Cod dish was way too rich/heavy and the cauliflower rice it was served with was almost non-existent, mostly bacon...disappointing for $30
- kid’s menu should have a cooked vegetable option that is kid-friendly (i.e., not “charred” broccolini and root vegetables)
Great restaurant with wonderful food! Well done
The food was so delicious. My husband had the best burger he's ever had. We would highly recommend. The place was buzzing.
It was a lovely dinner out to celebrate my birthday. The meal was delicious and the server made me feel very special.
Great service, great food, great atmosphere