Abbey Hotel Kitchen

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1. MD

   MattD

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   The team at Abbey Hotel went above and beyond for our afternoon tea reservation. The service was great and the food was delicious.

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2. PB

   PaulB

   Bristol

   4 reviews

   vip
   3.0

   4 reviews

   Dined on March 19, 2023

   overall3food3service3ambience2

   It was Mother’s Day . Service was poor until the second half of the people that served us came along . Ordered 2 coffees and a bottle of water , first person got 2 out of 3 wrong Good design throughout restaurant and hotel in general but it seemed like it was a pain to serve us . Staff eating on duty ! Food was ok , as a bath resident I would suggest anyone staring at this hotel to go elsewhere for breakfast .

   Report
3. OT

   OpenTable Diner

   Bath

   3 reviews

   3.0

   3 reviews

   Dined on March 18, 2023

   overall3food3service3ambience3

   We had afternoon tea for two. It was ok. Food was ok. Service was ok. Ambience was ok but quite quiet. Overall pretty average.

   Report
4. VC

   VanessaC

   1 review

   2.0

   1 review

   Dined on February 25, 2023

   overall2food2service2ambience2

   Found this very basic. Booked it for a bride to be and there were no nice touches whatsoever. The afternoon tea was very basic indeed . The sandwiches for the non vegetarian some had just a piece of cucumber and another a tomotatoe and oepper well that to me is vegetarian. No effort put in whatsoever and I booked this over a month ago . Would not recommend or visit again so so disappointed and let done for my daughter in laws to be special day

   Report
5. RP

   RobertP

   1 review

   5.0

   1 review

   Dined on February 4, 2023

   overall5food5service5ambience5

   Lovely afternoon tea with my girlfriend. They very kindly gave her a glass of champagne on the house. The service was excellent throughout and the hotel itself is has a great look and feel.

   Report
6. CL

   CarolineL

   1 review

   4.0

   1 review

   Dined on January 26, 2023

   overall4food4service5ambience5

   Good selection of food. Endless tea and coffee included which was much appreciated. Only reason not given 5 stars was that it would have been nice to have had three of everything as there were three of us. Great place to meet up would definitely recommend.

   Report
7. LP

   LucyP

   Mexico City

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food5service5ambience5

   Excellent food and wonderful service. A Lovely, pleasant evening.

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8. T

   Ttttttty

   1 review

   1.0

   1 review

   Dined on December 4, 2022

   overall1food1service1ambience1

   I was asked to wait at the bar area, after waiting for around 15 minutes I asked what was happening only to be told my table had been cancelled because the chef hadn’t turned up…. Complete waste of time, definitely do not recommend. I also booked my table over a month before the date.

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9. LR

   LindaR

   1 review

   1.0

   1 review

   Dined on December 3, 2022

   overall1food1service1ambience3

   We booked for 7.30 at 8.45 no meal. Waitress told us they didn't have one iofthe meals we ordered. 9.00 told no food coming out of kitchen and that the chef wasn't talking to anyone! No one who had ordered after 7.00 had any food. We were told if we could get in anywhere else to do so! The other table ordered Deliveroo! Felt so sorry for lovely waitresses!

   Report
10. DM

    DeniseM

    1 review

    2.0

    1 review

    Dined on December 3, 2022

    overall2food3service5ambience2

    Only ones dining until Christmas group of woman came in, who were loud but it removed the silence and quite funny at times. Until then zero atmosphere. Door to outside kept being left open by staff making the room feel instantly cold. Different staff just wondering backwards and forwards constantly. Staff were dressed very casually like they’d just walked off street and didn’t look like they would work there. If we were not going to be charged due to a booking deposit we would have left before dinner. Food was ok but very limited menu and the whole experience did not feel value for money and felt disappointed with ourselves for spending so much on a meal and experience that was really nothing special and what was hoped Staff who waited on us though were good so can’t fault that

    Report
11. NB

    NinaB

    1 review

    4.0

    1 review

    Dined on December 3, 2022

    overall4food3service5ambience4

    This was a really nice experience with the exception of already opened and used jam pot on the afternoon tea plus a pot of marmalade instead of jam? This was rectified very quickly by staff and the service was excellent.

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12. HF

    HelenF

    1 review

    1.0

    1 review

    Dined on December 3, 2022

    overall1food1service3ambience1

    Nothing like the photo on the website. Sandwiches made with all white sliced supermarket bread and must have been left out before serving as the bread had gone crusty (stale). Dirty cup and tea pot, sticky patches on the table. Scones were dry and only enough clotted cream for one (table for two). One of the cakes was very unpleasant (Victoria sponge - how difficult is it to get that right). If I hadn’t have paid in advance I would have sent it back. This should have been a special occasion for a sister who traveled almost 200 miles to visit. Very poor food, nothing like it was billed on the website and not worth the money paid. Avoid - queue for one of the other afternoon tea options rather than booking this in advance.

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13. A

    April

    1 review

    4.0

    1 review

    Dined on December 3, 2022

    overall4food3service4ambience3

    Had lunch which was OK. Had eggs royale which was tasty but the bun was cold and seemed a bit stale.

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14. M

    Mand79

    Berkshire

    1 review

    4.0

    1 review

    Dined on November 26, 2022

    overall4food4service3ambience3

    It was fine, service wasn’t amazing. When we arrived had to go looking for someone to seat us. Our drinks took quite a while to arrive. The waitress kept on saying they were really busy when the restaurant wasn’t full at all. Overall the experience was fine but wouldn’t book there again.

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15. CF

    ClaireF

    1 review

    2.0

    1 review

    Dined on November 26, 2022

    overall2food2service1ambience2

    It was a disaster; there was absolutely no record of my booking even though I had the confirmation so that was an embarrassing start. We ate in the art bar which had a much nicer atmosphere than the restaurant (which was stark and empty) but the service was awful. It wasn't rude service, in fact I felt sorry for some of the staff. It was more that there weren't enough of them. Hard to get served, even to get a cocktail menu, waiting for orders, delays, run out of food. Halloumi with horseradish blobbed on one part of a bagel was not good. Then a leak in the ceiling. This was a 50th birthday celebration but it really ruined our evening and I felt awful because I had booked it. Very disappointing when it could have been so good.

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16. SP

    SandraP

    1 review

    1.0

    1 review

    Dined on November 26, 2022

    overall1food1service1ambience1

    I wasn't able to book a table for 10 so had to book two tables of five. The reception staff seemed shocked that we had booked for food as if they didn't realise they did food and suggested we ask in the bar. A male at the bar took our details and said he'd let the kitchen know. 20 mins later he hadn't come back so I went to find him only for him to deny having ever spoken to me. We were eventually seated, in an otherwise empty dining room so they were hardly rushed off their feet. The food was hit and miss some we had to send back. The surroundings were lovely but the staff were clueless. Would not recommend.

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17. CG

    CatherineG

    Oxford

    2 reviews

    3.0

    2 reviews

    Dined on November 25, 2022

    overall3food3service4ambience3

    Very nice friendly service, plenty of offers of more tea and coffee. The afternoon tea was generous in quantity and the sandwiches were fine and the scones very nice but the rest of the items (a selection of cakes and an 'Eton Mess') were all very disappointing and we didn't eat them. The cakes were all very dense and tasteless (shop bought rather than made on the premises I think) and the mini 'Eton Mess' was just a glass of sweetened cream with one strawberry on top. The dining room was a big dark and depressing.

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18. GS

    GillianS

    Gloucestershire

    2 reviews

    5.0

    2 reviews

    Dined on November 8, 2022

    overall5food5service5ambience5

    Excellent food and service .Our wet coats were taken and hung up to dry .Was celebrating a friends birthday and she was made to feel special

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19. DP

    DanielP

    1 review

    3.0

    1 review

    Dined on October 27, 2022

    overall3food2service4ambience3

    Food was very mediocre for afternoon tea. Rough sandwiches varying in shape, scones microwaved to the point of hardened and had to be returned deserts barely defrosted and whipped cream rather than clotted. Tea was twinnings everyday no options offered. Other people walked out. Waitress was really nice and we felt sorry for her

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20. SL

    SueLC

    Las Vegas

    3 reviews

    5.0

    3 reviews

    Dined on September 13, 2022

    overall5food5service5ambience5

    We had the afternoon tea, which was delicious, great choice of sandwiches and cakes. We were given a complimentary glass of Prosecco as we were celebrating our wedding anniversary. It was quiet and relaxing in the bar which had beautiful decor and interesting works of art. Would highly recommend.

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21. DW

    DeborahW

    Bath

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    We had a fabulous meal for our extended family. Tasty, great fresh ingredients, something for everyone and it was both delicious and hot! I cannot praise the Abbey Hotel Kitchen highly enough for our lovely meal. The staff were brilliant and we will most definitely be returning in the future

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22. AC

    AngieC

    1 review

    5.0

    1 review

    Dined on September 9, 2022

    overall5food5service5ambience5

    Lovely atmosphere. Delicious food. Polite and friendly staff.

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23. A

    Amelia

    1 review

    5.0

    1 review

    Dined on August 24, 2022

    overall5food5service5ambience5

    Very friendly staff and a lovely venue, would definitely recommend to anyone looking for an afternoon tea or some evening drinks.

    Report
24. TB

    ToniB

    Melbourne

    10 reviews

    vip
    3.0

    10 reviews

    Dined on August 17, 2022

    overall3food3service4ambience5

    To be honest I was a bit disappointed. It seemed a bit pricey for what it was. Beautiful surroundings and great service but food that was a bit ordinary. Perhaps Covid has had an effect with the amount of choice available as well.

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25. A

    Annika

    Bath

    1 review

    3.0

    1 review

    Dined on August 17, 2022

    overall3food4service2ambience3

    ’The Afternoon Tea was great but service and atmosphere was not as expected.

    Report
26. AA

    AliceA

    Bath

    1 review

    5.0

    1 review

    Dined on July 26, 2022

    overall5food5service5ambience5

    Everything was just fantastic! Could not be happier!

    Report
27. KD

    KathrynD

    Oxford

    3 reviews

    1.0

    3 reviews

    Dined on July 24, 2022

    overall1food1service2ambience1

    I booked the afternoon tea for myself and my mother who I was treating to a few days in Bath. The tea that was served bore no resemblance to that advertised. It was Sunday afternoon, so perhaps the advertised tea things had run out and been substituted but no effort was made by serving staff to explain this. Frankly, £23.00 per person for a small pot of tea which was served in chunky unsuitable cups, (we had to ask for a refill since no one checked if we wanted one), 2 slices of bread each to make 4 finger sandwiches, a burnt scone and selection of mini cakes that had been cut in half to make them go for two people, no lemon posset, apple gel, blackberries, chocolate brownie that had been advertised- I have never felt more that I was sitting in a tourist trap. I never complain because I try to find the positive in every situation but paying £46.00 for this non-occasion has forced me to write in the hope that the Abbey Hotel will look at ways of improving this tea. Clearly staffing was an issue and I don’t blame the waiting staff for this which is why I didn’t bring it up at the time Some training about talking customers through omissions or substitutions would be helpful. Perhaps we just caught the hotel on a bad afternoon….

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28. WB

    WendyB

    1 review

    5.0

    1 review

    Dined on July 16, 2022

    overall5food4service5ambience4

    We had a fab time and the good was lovely. I do prefer a raisin in my scones and the option of butter would have good. Personal preference. Your toilets are amazing

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29. PC

    PaulC

    Bath

    2 reviews

    2.0

    2 reviews

    Dined on July 14, 2022

    overall2food4service2ambience2

    They had run out of our meal selection and wine choices

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30. SB

    SigridB

    London

    3 reviews

    5.0

    3 reviews

    Dined on July 7, 2022

    overall5food5service5ambience4

    Had a great afternoon tea at this hotel. Service was amazing, v friendly. The quality of the food was supered! The scones were out of this world. We were celebrating a double birthday which the hotel acknowledged with a free glass of bubbly,! This is a real gem of a hotel in a beautiful city, will definitely return.

    Report
31. NB

    NatalieB

    Bath

    3 reviews

    5.0

    3 reviews

    Dined on June 28, 2022

    overall5food5service5ambience5

    Really nice evening at this little gem in the middle of Bath. Staff were all delightful, friendly and helpful and the food was bit different but not pretentious. def recommend and enjoyed all the art!

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32. SL

    SarahL

    Yorkshire

    2 reviews

    4.0

    2 reviews

    Dined on June 27, 2022

    overall4food4service5ambience4

    We really enjoyed the afternoon tea. The sandwich selection was good, egg and cress, salmon cream cheese, cucumber and ham and rocket. Enormous fluffy scones with jam and clotted cream. Mini Eton mess, brownies, Victoria sponge and Bakewell tart and truffles -all delicious. Would recommend. The staff were lovely. Copious amounts of tea, coffee and hot chocolate for my daughter who doesn't drink tea or coffee.

    Report
33. SP

    StevenP

    1 review

    5.0

    1 review

    Dined on June 21, 2022

    overall5food5service5ambience5

    Lovely afternoon tea ,plenty to eat ,it was our wedding anniversary and had a complementary drink thrown in .service was very good would definitely do it again

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34. OT

    OpenTable Diner

    London

    3 reviews

    4.0

    3 reviews

    Dined on May 28, 2022

    overall4food3service5ambience3

    We came here for a Birthday celebration and mentioned this on the booking and I was given a glass of Prosecco and a pretty cup cake with a candle in it which was a lovely welcome. We had great service at a corner table inside which changed to bar service late afternoon but we were notified we just just stopped seeing any staff at our table - was not a problem it was just strange. The food was fine, we just ordered some nibbles and bread. Cocktails were great and they were happy to make cocktails that weren’t on the menu too. We had a great afternoon and would go back because of the great service.

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35. P

    Parinda

    1 review

    5.0

    1 review

    Dined on May 21, 2022

    overall5food5service5ambience5

    Very nice relocation. Friendly and helpful staff. Delicious afternoon tea.

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36. AJ

    AnnieJ

    Bath

    4 reviews

    2.0

    4 reviews

    Dined on May 16, 2022

    overall2food1service4ambience1

    I am not sure what this restaurant is trying to be. As Allium, which I remember fondly, it was stunning but now it seems to be a sort of weird cross between expensive (and I suspect pre-frozen) small plates and sort of middle-Eastern -meets- European cooking in a very odd mix. What the hell is the point of a Flatbread Margherita - which turned out to be a soggy flatbread topped with a sloppy mixture which I think contained some tomatoes mushed up with a bit of mozzarella and possibly a bit of anchovy, with mozzarella, fresh tomato and a few basil leaves on top - it was tasteless and had the texture of a dishcloth. The staff were lovely and incredibly pleased to see me - the only diner in the place - and I honestly felt like running out (having paid much too much for 5 panko breadcrumbed prawns and the aforementioned pizza/flatbread mess) yelling that nobody who likes food should ever go there … and only restored myself with a welcome gelato from the wonderful proper Italian ice cream parlour just around the corner. Sorry, but this restaurant has really lost its way and needs to do a major overhaul, find its identity and stop wasting a stunning position in this beautiful city.

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37. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food3service5ambience4

    The menue was different from the pictures on Open Table, less fancy, no proper meat options

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38. MS

    MikeS

    1 review

    4.0

    1 review

    Dined on April 29, 2022

    overall4food4service4ambience3

    Think the bar area with painted chairs and wooden tables not a success. On our last visit it was cosier with comfy seating and a more sedate atmosphere. Staff and food/drink excellent

    Report
39. F

    Flash

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    A really enjoyable experience enjoying a delicious afternoon tea. Service was exceptional where the staff couldn’t have been more polite and helpful. Would definitely recommend!

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40. A

    Alun

    South Wales

    1 review

    1.0

    1 review

    Dined on March 19, 2022

    overall1food2service1ambience3

    It was way too overpriced for what it was worth and the service was slow and lazy.

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