Apex City of Bath Hotel

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1. SG

   SueG

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Lovely meal & perfect service. Compliments to the chef & staff

   Report
2. SP

   SoniaP

   London

   1 review

   1.0

   1 review

   Dined on March 5, 2023

   overall1food1service1ambience1

   The restaurant did not receive the correct booing therefore there was no High Tea ready. And it was completely empty. We had to cancel and look for alternative options to have high tea that afternoon.

   Report
3. T

   Tony

   1 review

   1.0

   1 review

   Dined on December 8, 2022

   overall1food1service1ambience1

   Definitely would not recommend this restaurant. Room was really cold. Food was less than satisfactory. Fish was served undercooked, actually raw in the middle. Waitress did take it away and apologise but the salad was already on the plate and didn't return with the newly cooked fish. My husband had already eaten his steak by the time my fish arrived back out on the table. To top it all a service charge of £8.80 was taken on the bill!!!!

   Report
4. JP

   JaimeP

   Bath

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2022

   overall5food5service5ambience4

   Lovely food and wine. Staff looked after us and was lovely

   Report
5. JD

   JohnD

   1 review

   4.0

   1 review

   Dined on December 2, 2022

   overall4food4service4ambience4

   The location is inside a hotel and looks out onto Bath. The service was very good and the staff were very attentive and pleasant. The food was excellent and for the location the price was reasonable with good selection of drinks including cocktails. Wouls certainly recommend and visit again.

   Report
6. NL

   NatashaL

   1 review

   5.0

   1 review

   Dined on November 26, 2022

   overall5food5service5ambience5

   We had the pea and ham veloutè was amazing and the venison was perfection. Portion size were huge and was an amazing experience and the staff were very friendly and welcoming. Over all a beautiful restaurant and an amazing experience.

   Report
7. H

   Haggis

   Bath

   1 review

   4.0

   1 review

   Dined on November 12, 2022

   overall4food5service4ambience2

   Good menu and it more than delivered on execution and flavours. But I was a bit disappointed … we were the 1st people in the restaurant and ended up being seated on a seat where the covering was ripped and to be honest a bit sticky.

   Report
8. JC

   JoCj

   1 review

   4.0

   1 review

   Dined on November 5, 2022

   overall4food4service3ambience4

   Food was ok restaurant very quiet which made the waitress over attentive and lingering

   Report
9. M

   Mark

   London

   9 reviews

   vip
   2.0

   9 reviews

   Dined on October 24, 2022

   overall2food2service3ambience2

   Menu limited (about half the options available). Service slow.

   Report
10. OT

    OpenTable Diner

    Kent

    5 reviews

    4.0

    5 reviews

    Dined on July 23, 2022

    overall4food4service5ambience4

    Very good service, lovely staff and food

    Report
11. MV

    MildaV

    New York Area

    1 review

    5.0

    1 review

    Dined on June 25, 2022

    overall5food5service5ambience5

    Great service, our waitress (Sarah?) was excellent. We did the tea service and it was delicious and beautifully presented. Price was great compared to other spots closer to Roman Baths, even though it's just a short five minute walk. Would highly recommend.

    Report
12. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on June 3, 2022

    overall3food4service4ambience3

    Went with my husband, very limited menu list and even at that, most of the items we wanted were not available. But the duck we settled for was nice.

    Report
13. C

    Casper

    1 review

    4.0

    1 review

    Dined on June 1, 2022

    overall4food5service3ambience3

    A warm welcome greeted us at the front desk. The young lady was clearly busy with residents,but polite and helpful. Directed to the restaurant where we were met with all the chairs up on the tables and the remnants of breakfast. No staff though. Went back to the front desk and were asked to take a seat whilst she phoned downstairs. We waited 15mins in the lounge and no one came. The lady at the desk was extremely busy (still on her own) so we walked back to the restaurant where a chap asked if he could help. He fetched a waitress who seated us back in the lounge (then we never saw her again) The barmaid brought over the menus, but didn't ask if we'd like a drink. We ordered our lunches and I had to ask for drinks. Cutlery was brought to the table...no napkins though. Lunch came soon after and was delicious. The young man who served us was very polite and brought us sauces etc. During our meal, no one asked if everything was ok or did we need anything else. When our plates were cleared, again, we weren't asked if we'd like anything else...dessert, coffee etc. For a 4* hotel it was more of a 3*

    Report
14. j

    jessicaf

    Cornwall

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food5service5ambience5

    A table for 2 for a most delicious Afternoon Tea. We were seated in the lounge area where the service was very attentive and the food served was outstanding.

    Report
15. N

    Nicole

    1 review

    2.0

    1 review

    Dined on May 7, 2022

    overall2food1service1ambience4

    The stay at the hotel was amazing and the reception staff/bar staff were great but breakfast was sadly a big disappointment. I'd invited another two people to meet us at breakfast but wish we'd gone out somewhere else instead. It cost I think seventy pounds for the four of us. The eggs were completely overcooked, parts of the breakfast were cold, sausages had been left in a heater and dried out - My mum wasa also served the tiniest piece of salmon with some very overcooked (brown) scrambled eggs and left most of it. Even the coffee, the staff had just topped up with hot water rather than coffee so it came out a light brown colour and tasted awful. The pastries were very nice and the continental stuff all fine, just felt really let down by the cooked. I don't normally leave reviews but just really expected a bit more from such an otherwise lovely hotel and felt a bit ripped off.

    Report
16. AS

    AlessandroS

    Bath

    1 review

    5.0

    1 review

    Dined on May 1, 2022

    overall5food4service5ambience4

    Food was good as it was afternoon tea, but the service was beyond excellent, they were incredibly pleasant and professional at all times.

    Apex City of Bath HotelResponded on May 14, 2022Hi Alessandro, Thank-you for taking the time to leave a review. I'm so pleased that you enjoyed your afternoon tea with us, and hope we can welcome you back again soon! Luke Restaurant & Bars Manager

    Report
17. k

    kayo

    1 review

    4.0

    1 review

    Dined on April 7, 2022

    overall4food4service3ambience1

    booked a table to eat a 3 course meal and was offered a coffee table, not what we expected, the restaurant was not open, but eventually the staff brought a table into the lounge area so we didn't have to eat our meal on our laps

    Report
18. a

    annek

    Oxford

    1 review

    1.0

    1 review

    Dined on March 19, 2022

    overall1food1service1ambience1

    This was without doubt one of the worst restaurant experiences I have had. Half of the tables weren’t properly set up and there were chairs stacked on tables at one end. Our server was polite but incompetent. We asked for some bread. This was treated as if it were a hugely unusual request. 3 slices of bread then arrived (we were 4 people). Part of a calamari starter was dropped on the floor on the way to our table. Rather than apologise and have some more made, our server tried to pretend it didn’t happen and only admitted this simple error after we asked whether part of the serving was missing. Precisely one extra calamari ring was then produced a few minutes later. The food was very basic and plated without care or attention. I ordered a risotto which bore only the briefest resemblance to the real thing. Dry rice with some peas and 3 raw cherry tomatoes on top. I questioned whether it had been made in the restaurant or whether it had come out of a packet. My request for Parmesan again was met with surprise and after a second request “do you have any cheese at all?”, some cheddar was brought. The lack of initiative by our server was breathtaking. I’m surprised that the hotel hasn’t taken the time to train its staff. I would expect this kind of food at a service station not at such a nice hotel. We found the whole experience very disappointing. The manager apologised and said they had a big event on. Maybe it would be best to shut the restaurant when there is an event on as they clearly can’t manage.

    Report
19. EH

    EmmaH

    Bath

    1 review

    5.0

    1 review

    Dined on March 12, 2022

    overall5food5service5ambience5

    Food was lovely was advised it was a new menu some items were unfortunatley unavailable, but our server Sarah who was excellecent pointed us in the way of some good choices.

    Report
20. SM

    SaskiaM

    Bath

    1 review

    1.0

    1 review

    Dined on March 11, 2022

    overall1food1service1ambience1

    We found the service was very slow. We had to wait a while before anyone came over to ask if we wanted anything else .

    Report
21. TH

    TheresaH

    South Wales

    2 reviews

    2.0

    2 reviews

    Dined on February 20, 2022

    overall2food1service1ambience2

    Very busy noisy hotel … the room was quite dirty chipped cup dirty sticky tray , bath plug all dirty with yellow stain around the rim … hairs all on carpet finger prints all over cupboards. We had an evening meal in the hotel it wasn’t the best . I ordered steak which was really hard… a few rocket leaves and cherry tomatoes… breakfast was a let down I ordered eggs Benedict .. I couldn’t eat it no taste no seasoning and it was completely covered with shredded smoked gammon … it wasn’t nice . This hotel is way overpriced our view was an electric large box outside our room .. I am really disappointed I won’t be returning or recommending this hotel .

    Report
22. S

    Sumo

    London

    4 reviews

    1.0

    4 reviews

    Dined on February 14, 2022

    overall1food2service4ambience3

    We had 2 courses which were tiny, but the right size for us. The pork was a little dry but the strudel was tasty. The desert was quite horrid. The mousse was hard! They had managed to make the fig taste like plant. The drinks took forever to arrive, at least 45 minutes. I didn't want mine after all that time. I tried to cancel it after all the time we waited only for it to turn up. The poor server knew it wasn’t right and apologised profusely, ah well…happy valentines!

    Report
23. XC

    XantheC

    1 review

    2.0

    1 review

    Dined on February 14, 2022

    overall2food1service3ambience2

    After a disappointing experience checking in to the hotel. We were excited for our Valentines Dinner. Our drinks took 25 mins to arrive, we ordered are steak medium rare and 80% of our steaks were raw, we left most of this on the plate. We did mention this to the waitress but nothing was done. The creamed spinach was bland and flavourless - not creamy at all. We only got 1 drink because we couldn’t be bothered to wait 30 minutes for another one. The waitress who was serving us was probably the only good thing about our dining experience. Our food bill was £80 and when paying I wanted to say something about our experience but didn’t want to ruin the mood for the another guests dining. I have never left a bad review / complained at a restaurant before, but due to the bad experience checking in and then a poor/ disappointing, and expensive dinner - I’m fed up with The Apex.

    Report
24. DR

    DougR

    Cambridge

    3 reviews

    4.0

    3 reviews

    Dined on October 23, 2021

    overall4food4service5ambience3

    Dinner was very nice. Well worth a visit. Service was very good too. Couldn’t fault it in anyway.

    Report
25. MW

    MichelleW

    Berkshire

    3 reviews

    3.0

    3 reviews

    Dined on October 17, 2021

    overall3food1service4ambience4

    Nice clean hotel good location but the food in the restaurant was less than average we booked the deal that included 3 course meal which was not worth it at all ! The food was tasteless and over cooked and the restaurant soulless! The breakfast was average too which was a shame fir what could be a lovely hotel

    Report
26. OT

    OpenTable Diner

    Bath

    1 review

    5.0

    1 review

    Dined on October 3, 2021

    overall5food2service5ambience5

    We stayed at the Apex hotel for two night, because of staff shortages we were over 4 hours late getting into our room. As compensation the night manager (Trish ) explained our room had been upgraded and we were given a discount on the bill, also we were given a few free drinks vouchers. She bent over backwards to ensure our stay was enjoyable. Many thanks Trish a credit to the Apex hotel. I’m not not if it’s due to Covid but my evening meal was awful as a meat free person I found the choices appalling and the meal I had wasn’t enjoyable at all and except for the fries it was left on my plate. My husband has the sausage and mash potato and enjoyed his meal. We had two breakfast booked and the continental breakfast was very good and a lot of choices. The first morning I had 5he omelette and that looked like it wasn’t freshly cooked and quite tasteless. My husband had the cooked breakfast and the first day the eggs looked liked they had been cooked an hour befor he order and the bacon was completely cremated. The second day it was a little better but definitely not freshly cooked.

    Report
27. AC

    ACosta

    1 review

    5.0

    1 review

    Dined on July 30, 2021

    overall5food4service5ambience3

    Pleasant lunch; accommodating and helpful friendly staff. Ate in the bar so not main restaurant

    Report
28. W

    amandaW

    Bath

    1 review

    5.0

    1 review

    Dined on July 21, 2021

    overall5food5service5ambience5

    Omg what can I say. We visited for a birthday cream tea treat and it was amazing. Service was excellent. We were seated on the balcony, and were able to go inside to enjoy the air con when we got to hot.

    Report
29. C

    Creamie

    1 review

    4.0

    1 review

    Dined on May 22, 2021

    overall4food4service4ambience4

    Limited menu. Setting acceptable but not particularly exiting. Menu was limited though food itself was excellent.

    Report
30. ED

    ED711

    Cheshire

    11 reviews

    vip
    4.0

    11 reviews

    Dined on January 19, 2020

    overall4food4service3ambience3

    Beer battered smoked haddock and chips was a first for me and it was delicious

    Report
31. LW

    LeeW

    London

    3 reviews

    2.0

    3 reviews

    Dined on December 21, 2019

    overall2food1service2ambience1

    We had a very poor experience for evening meal

    Report
32. EM

    ErnieM

    Bath

    3 reviews

    4.0

    3 reviews

    Dined on October 7, 2019

    overall4food4service4ambience4

    Very quiet so they did table service English breakfast.however waitress didn’t ask what we wanted so it was everything ! Overall ok for a business meeting 1st thing in the day.

    Report
33. LB

    LynneB

    Bath

    2 reviews

    4.0

    2 reviews

    Dined on July 10, 2019

    overall4food4service5ambience4

    Service was excellent despite a new waitress being trained. Manager very attentive when asked re:gluten free options and wanted to please. Lovely evening spent with family. We also stayed at the hotel for my daughters graduation and everything was excellent, well done Apex keep up the good work!

    Report
34. OT

    OpenTable Diner

    Bath

    2 reviews

    4.0

    2 reviews

    Dined on May 26, 2019

    overall4food3service4ambience3

    Nice rooms, lovely pool area, dining experience not great.

    Report
35. RR

    ReviewR

    1 review

    5.0

    1 review

    Dined on May 11, 2019

    overall5food5service5ambience5

    Really pleasant evening. Attentive service, very nice food - would thoroughly recommend

    Report
36. EM

    ErnieM

    Bath

    3 reviews

    4.0

    3 reviews

    Dined on May 3, 2019

    overall4food5service5ambience4

    Working breakfast for 5 people. Staff very attentive and food was great.

    Report
37. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 1, 2018

    overall1food1service1ambience1

    On arrival the concierge failed to find our booking. He was very rude and dismissive and said that we can wait to one size while he try’s to free up something but it was very lack lustre. I would definitely not recommend any dinning in this establishment

    Report
38. GP

    GuyP

    Orlando

    11 reviews

    3.0

    11 reviews

    Dined on November 16, 2018

    overall3food3service4ambience2

    The staff were friendly, but the restaurant had no atmosphere. The food was okay, but nothing special. All that was available was a fixed menu which did provide good value for money, but it would have been nice if the a la carte menu had been available. We ordered a bottle of champagne which turned up warm and needed to be chilled. The staff took it away and put it in a chiller, bringing it back half way through our meal.

    Report
39. VC

    ValCBath

    1 review

    5.0

    1 review

    Dined on September 14, 2018

    overall5food5service5ambience5

    Calm atmosphere, attentive and polite staff, particularly Euan, the manager, who went out of his way to make our meal enjoyable. Delicious food, well presented. Our second visit and will definitely return.

    Report
40. JW

    JuliaW

    Bath

    1 review

    4.0

    1 review

    Dined on August 19, 2018

    overall4food4service4ambience4

    Staff were very friendly and attentive. Food was very good and the restaurant was very clean.

    Report