BAITA at Eataly Chicago
Please note: BAITA is no longer accepting reservations for the 2018 season. Since this is a seasonal concept, BAITA will end after Sunday, March 17.
We came in for the raclette, and were very disappointed. We wanted the REAL raclette "experience," and instead we got a plate of vegetables covered in a bit of cheese that was melted over them in an oven. The service was great, but I wouldn't waste my time or money again.
After reading about Baita, I decided to take my husband for his birthday lunch. He loves raclette, and we have dined at Eataly numerous times in the past. When we arrived, no one was aware that they even took reservations for Baita, but it wasn’t a problem because there was no one there—plenty of tables. Our server treated us as though we were interrupting his day. He was not welcoming in the slightest. He didn’t ask us how we were, if we would like to start with drinks—he just kind of stood there and let us order. He never checked in on us to ask how the food was (mediocre at best—$30 for raclette and I would expect a slightly more inspired plating), he never asked if we wanted more drinks, or water, if my son needed a cup or anything at all. The support staff was nice, but our server made a lame experience downright irritating with his rude attitude and downright lack of service (which seemed purposeful-why? Was it because we were the only table of color and not old rich white ladies?). Between us, my husband and I have over 20 years experience in the service industry and we have excused all kinds of off service. But, this experience was inexcusable. To top it all off, the fish counter seemed to be deep cleaning and using an incredibly noxious cleaner to do so—why would you do this while people are sitting 15 feet away dining? The smell was disgusting. We will not be dining or shopping at eataly again.
Great service, food was good but not 5 star excellent.
My wife and I enjoyed the raclette with marbled potatoes. Truly a fantastic dish, and our first experience with raclette. We would HIGHLY suggest it.
Neat atmosphere, love the hanging plants from the ceiling! Food was delicious, and the hot wine and melted cheese was a perfect remedy from the winter cold.
We went on a late Saturday afternoon and it was very crowded. Service was slow, took a long time to be greeted and get drinks. We waited a long time after lunch for the check. Food was ok - we got the raclette and the cheese got cold very quickly. It probably didn't help that the hot cheese was poured over cold vegetables.
Enjoyed delicious raclette appetizers and a pasta dish for main course. The only down side was that since both are coming from different kitchens, the pasta arrived before the Raclette.
The food was phenomenal!
The menu was different from what was on the menu online. Switched out the pastas. Had happy hour wines and mozzarella, was great. Went to other restaurant in Eataly for pasta. Our server was great and recommended starting light if wanted pasta somewhere else.
What a lovely date night! The food at BAITA was amazing and they were running a KILLER special for an appetizer, entree/ side and gelato for $28 which was such an amazing value. DON'T MISS THE RACLETTE! It was superb as was the arancini and pork. Our waiter was so nice (recommended some delicious wines) and the food came out very quickly. I would recommend eating here on a weeknight though if you don't like crowds since it is right in the center of Eataly. Was a bit overwhelming in that regard but otherwise very fun.
I expected more. I expected better service, better ambiance and I expected the raclette to be served table side- similar to instagram pics. But it wasn’t.
The food was good. The Gnocchi on the special menu was good. The Spaghetti Alla Norcina was flavorful and Tagliata was served medium rare with great flavor.
Our food was good here in this pop up restaurant in Eataly but there was way too much food. They have a special menu until February 3rd, 2019 for several courses but we would have been better off just ordering individual plates off the regular menu. Unless you have a massive appetite, I don’t think that it is worth it.
I was excited to try Baita because my family is from the Italian Alps and I was feeling nostalgic. The menu offerings are enticing but for the price the serving sizes are very small and the food is just mehhh. Also, the atmosphere is like sitting in the food court at a mall which was not the alpine ski lodge vibe that would be apropos - especially considering for 4 people our check was $250 before gratuity. Not the cost of mall food court dining to be sure. On the upside our waiter (Jerome) was on it - really friendly & funny, explained the options well & timely.
My husband and I wanted to try the raclette. It was ridiculously small amount of cheese thrown on a couple of vegetables with dead arugula around it. When we told the The waitress she couldn’t care less and assured us it was the way to eat raclette. We called the manager who acted very dramatically about it and offered that we had another dish. We expected not to pay the food but we did....
Finally, for the price and the amount of noise, we shouldn’t gave to beg for bread.
The overall food and service were good. No complaints there but disappointed in the whole experience. We used to enjoy walking around the store with drink in hand looking at all the fun products. It seems like now it has just turned into an expensive food court. Very crowded and it was not enjoyable walking around waiting for our table. Most likely won’t go back. It has become too touristy.
Food was excellent! Seated quickly with a reservation. Service was great! According to the confirmation I received through Open Table, parking in the lot at 10 East Grand was supposed to be free for TWO hours with $20 purchase, but they would only give us the first hour for free and then $12 for the additional hour. Have to admit I was upset they didn’t honor what was sent to me in my confirmation.
The food was decent but it's really like eating in a food court - lots of activity all around you with a view of the shelves of the grocery. My entree was $26 so if I am paying mid-level restaurant prices, I'd rather not feel like I'm in a mall.
This was our first time here so we made a reservation. We were seated promptly but our server took forever to come to our table. Finally I had to ask someone if we could be waited on. One of the reasons I chose this place was for the mulled wine. They were out of it. I asked our waitress what was popular on the menu. She rattled a few things over so fast we couldn't understand her. She obviously was busy but was rude. We left & ate elsewhere.
The food was good. I would definitely try the fried mushrooms. The restaurant was very busy, but I would think this was because of the holiday season.
Great atmosphere and food.
Eating at Eataly last week was one of the worst dining experiences I’ve had in Chicago. Period.
The description of the restaurant and the menu were completely different when we arrived. On Open Table it said this restaurant was a fish and vegetable restaurant. We booked this restaurant specifically due to 2 of the members of our party being pescatarians. When we arrived the entire menu and theme had changed to a wine, cheese and meat restaurant with almost no vegetables on the menu and 1 fish item.
We asked the hosts what was going on and they explained there have been issues getting the information updated on Open Table and that they could move us to the restaurant that was more suitable to the members of our party’s dining restrictions. We were told it would be 10-15 minutes before we would be seated. 35 minutes later we were seated, our drink and meal orders were taken rather quickly. About 10 minutes later 1/2 the appetizers were delivered to our table - no complaints about the quality of the food at this point.
A table with about 12 people were seated directly behind us. They placed their orders and about 10 minutes later and server walked past our table with the other 1/2 of our appetizers and some of the main courses we ordered and dropped them off on the table for 12. Thinking maybe it was just a coincidence, we continued to talk and lost track of the time, about 45 minutes later our waiter came by confused that we didn’t get our food. We ended up having to wait another 30 minutes for our food to arrive and it was clearly pushed out of the line quickly. The fish over cooked and dry, the mussels & clams were in a raw tomato sauce with no flavor and the Gnoochi was like eating big globs of goo over raw canned mushrooms.
I love Eataly as a store. It will be a very long time until we return to eat there as a planned evening dining experience.
Fun atmosphere. Loved the holiday decor! The food was tasty, good for sharing and trying different small bites with a group.
This was super busy! Not a lot of food for the cost, but it was pretty good. We spent less for appetizer, 2 entrees, drinks and dessert at an extremely trendy and highly rated place the night before than we spent for a light lunch here. Still service was good, if a little slow from how packed it was. I strongly recommend a reservation.
too noisy but I guess because of the holidays.
Food was good, salad was generous portion.
Cocktails can be better.
On a bustling Saturday before Christmas we enjoyed lunch at BAITA. Glad we had reservations. We arrived early so we took advantage of the Instagram-able ski lift vignette to take some pictures. Our server couldn't have been nicer. The food came out quickly and we liked all our choices. Don't expect a huge amount of cheese in the Raclette offerings but they were nicely done. We had the SCIATT
(Beer-battered & fried Piave cheese), the Raclette Trio, the Squash Gnocci and the Speck E Fontina pizza and it was fine for four people. Get the mulled wine.
This was insanely disappointing. The “reclette” we were looking forward to was horrid. They didn’t even melt the cheese in front of you - which is one of the main reasons to order it. By the time it got to our table, it was rubbery and barely warm. The “pickled vegetables” were just a few pickled diced onions. It was super disappointing. The service was mostly missing and one of the entrees didn’t arrive until after everyone else was done eating...as they turned off lights to close and hurry people out. Eataly is usually so spot on and great. We were all really looking forward to this and planned it well in advance. It sucked. I honestly can’t express how bad of an experience this was. Do better, Eataly.
Overpriced, noisey, crowded. For the money, I would rather not be eating in a crowded store.
We were very disappointed with our experience at Baita. Our table was ready early, so that was nice, but from then on, it was a complete let down. We were seated in a corner high top that barely allowed us room to breathe. It took a very long time for a server to come take our drink order, and when they did come, they were not exactly polite. We enjoyed one of the two cocktails we ordered. Get the spritz-- it seems to be the only thing on the menu they can make right (although it does vary from the original slightly, but refreshingly). We were anticipating ordering a raclette dish to start and then sharing two entrees. However, after ordering the raclette trio, we decided we did not want to spend more time at Baita. The raclette trio was more of a: meat and pickled veggies and arugala (this was a twist we did not understand), with one third of the plate topped with coagulated, hardened cheese. It was, frankly, disgusting to look at. The best part about the dish were the pickled onions... that should say something. Plus, at $28 a pop, don't waste your time. To our surprise, friends have said that the raclette at the Christmas Market downtown Chicago is much more authentic-- and that raclette comes from a stall.
I'm going to start off by saying this was an awesome concept and I hope they bring it back in years to come and maybe add some fondue to the mix. I'm also going to say that I don't think it needs an EDM DJ blaring music in a place that is already relatively loud. The food was good and different. Not sure my gnocchi came in what could be described as a "brown butter sauce", but it tasted good. Also, we couldn't tell if we got the right hot chocolate booze add-ins - but the experience was fun and holiday-esq.
The beef skewers were tasty, would have liked to see the Raclette served table side, sausage spaghetti was good, but I found a piece of plastic in mine. We at least got a new one. I didn’t realize it was seating in the middle of the floor which made it quite loud.
The decor is awesome, very festive! The food was really delicious and they have a decent wine selection. The drinks are a little pricey but that is to be expected for Chicago. We purchased a glass of wine and walked through the different shops and looked at all the interesting foods. I would highly recommend this place!
In the middle of what's essentially a high-end food court, it's short on ambiance, and the decor is pretty sparse - the feeling of an alpine ski chalet is not invoked; it's not cozy or particularly comfortable (bare bones table/chairs). The food is decent; tasty gnocchi, the bland agnolotti helped by add-on ($15) black truffle shavings, the raclette is pretty good.
Awesome place. Love the holiday decorations and Baita restaurant. Food and service was great. Lively atmosphere and fun for group get together! Will stop there a few more times during holidays!
Decor was great, felt special for a friend’s birthday dinner. Waitress was basically nonexistent the entire time and food was very expensive for the portion sizes. Would recommend just eating at the stands around Eataly instead.
The melted cheese was cold. We were rushed out of the restaurant and Eataly. The bathrooms were disgusting. Overall terrible experience.
I was so excited to try this fun, alpine themed popup. And raclette cheese! We were so let down. The raclette cheese is not served hot at your table.. it came out of the kitchen and was already cold by the time it arrived to our table. And the price was insane for such a small portion that wasn't even very good. The bread was rock hard and chewy, the cheese was cold, and it was overall not a good value. Our server was lovely though.
Eataly is just so busy. Pictures make it look like restaurant is tucked away from the store but it’s not. Food was good, prices fairly.
Came before the ballet and everything was OUTSTANDING. From start to finish the menu was inspired and delicious. Must go!!
Baita was disappointing. It was like eating in the middle of store because, well, you are. Your chair is constantly being bumped by people walking through as they move around Eataly. It's crowded, loud, the furniture is uncomfortable, and it's nothing at all like an alpine ski retreat or whatever they claim. Just some fake plants hanging from the ceiling. The check-in service was very disorganized and inattentive. We had a reservation but still had to stand in a chaotic crowd and wait. The service at the table was pretty good. The food - gnocchi & raclette - was good but not great. Eataly could definitely do better.
Finding the hostess stand was a little difficult given its location and the large crowd. The hostesses weren’t very welcoming. She didn’t say follow me, she just took off and didn’t say a peep. We weren’t the only people she seated who noticed her rudeness as they made comments to each other as we had. However, our experience went up from there.
Our server was attentive friendly, and helpful in selecting wine. The food was very flavorful and we really enjoyed the Raclette trio. I imagined more like fondue but it’s like a layer of gooey cheese over the top. Loved the atmosphere and for the number of people, it wasn’t very loud. It was a good time!