Bâton Rouge Steakhouse & Bar - Oakville
Tuesday 11:00 - 22:00
Wednesday 11:00 - 22:00
Thursday 11:00 - 22:00
Friday 11:00 - 23:00
Saturday 11:00 - 23:00
Sunday 11:00 - 22:00
Too bad I don't have more words. Had a reservation on Mothers day. booked well in advance. Arrived early to just have a drink. Told the hostess we were sitting at the bar and would let her know when we were ready to move to our table. So just after 4:00pm went and told her we were ready. At 4:20 no one showed to get us to our table. Went back to the hostess. OOOps sorry I forgot you. So then had someone show us to our table. After another 15 minutes no server had been to our table. Went back to find the manager. Wasn't there but finally came to our table said sorry. And have ONE free appetizer on us. and he would send someone right over. well I went to the washroom and came back in like 10 minutes and still no one had come to our table. Server finally shows and says sorry. At that point in time we had enough. on top of this there was a not happy child who had been basically crying since the time we arrived and the parents didn't do anything. So we said forget it and just go to the bar and pay our bill. After another 1o minutes of waiting bartender comes back and says Manager comped your drinks.
Never again sorry. that was the absolute worst experience I have had.
OK. This is a follow up review to my previous about our service experience. Was contacted by the manager who apologized for our problems and has made amends for what transpired. Very satisfied with it and looking forward to trying again at this establishment.
Our first time there & we absolutely loved our dinner. Our server was wonderful, very informative when we had questions. The restaurant manager even paid a visit to our table to see how our dinner was.. & didn’t charge for my dessert(which by the way, we delicious) great job, great first experience! Will definitely recommend & revisit:) thanks!
We had a very nice evening - we were with a friend - the food was very good, the service was very friendly - we will gladly come back
The experience we had was one of a roller coaster but in the end all was made right and beyond our expectations at that. We went to Baton Rouge to celebrate my partner's birthday. From our party of 5, 3 of us ordered something that the restaurant had run out of. We were not told until well into our wait. Needless to say we were quite upset as we had driven a good distance for the menu item. The manager on duty came to our table and apologized and promised to make it right. Boy oh boy did he ever. Yvan did not comp the whole meal but that's ok. What he did was outstanding and left a VERY favourable impression. We are so please with how Yvan took ownership that we are going back to dine there tonight. AMAZING customer service by our waitress and Yvan. Thank YOU.
Great ribs, super service and good value.
Excellent all round experience, from food to service.
The food was good, as usual, but service was lacking this time. We saw tables of 4 get seated after us, and eat before us - and we were only 2!
A very pleasant lunch with really nice service. Pleasant overall ambience and lots of parking.
Food was top notch. Service was even better. Best Prime Rib I've had in a long time!!
Will be on our todo list next time anywhere near Toronto.
7 girlfriends were gathering for lunch before a movie and to celebrate a 65th birthday. I asked for a round table in the “note” section and we were happy to be seated at a big round table with lots of room. The music was not overpowering which was so nice for a change. Not sure why restaurants and stores feel it is necessaery to blast music. Makes you have to shout to be heard. Anyway this level was perfect. My only complaint was my steak was not done medium well but medium to medium rare so I just ate around the edges. It was a great lunch overall.
Great place, great stake, no big screens!!! Love it
It is a lovely restaurant with friendly attentive staff. Great service, tasty food, great price.
Nice restaurant that offers quality food - great ribs!. Ashley our waitress was exceptional. She was friendly and provided quality service. Nice atmosphere, clean and spacious. Quality of food is good and the price is on the high side but no over-the-top.
Always great service, however can tend to be less attentive.
Food was very good as expected, all happy with what they ordered. While dinning room wasn't full, we were seated in a booth by kitchen, which was a little too noisy for our preference. If being seated here, I would suggest requesting a different table if one available.
This is an excellent restaurant for the Oakville area. David is one of the best servers they have, I always ask to sit in his section!
Amazing food, amazing service, setting was nice and dim. And the overall vibe was good thanks for the amazing night! 😁👍🏾
Best steak house. If you say med rare you get exactly that. Food is high quality severs are great.
Waiter was not attentive - did not check the table for follow up.
Her service was poor. Slammed the bottle of wine into the decanter - there was a chip on the edge.
Brought a container for take away with no bag. We had to ask several times for water.
Not sure if I will be going back to be honest.
PS - the time I was there prior to this the service was excellent !
Thoroughly enjoyed the evening and the food. Will be back!
Food was great but service was slow and so food didn’t show up had to wait 20 to finf waiter to tell him. Slow in returning to check our drinks.
The food was cold they had forgotten our order but the manager apologized and took it off our bill ,
Food and service was fantastic!
Thought the service could have been better.
great meal and service everything was lovely.
Was a good dining experience
Food was great. Service not so. Felt they were under staffed. Had to find a server to ask for a refill of our drinks.
Always great! That’s why we go back!
This is one of our favourite restaurants. The food and service is always great. Regarding noise level, I think the middle is quieter than the upper level to the left where there are usually larger more boisterous groups. So it can be either intimate or a little noisier depending on where you sit.
the baked potato was Lukewarm
we asked for mayonnaise on the side and it never came
apart from that the meal was fine.
Very good food, great atmosphere, very friendly staff - may have come by a few too many times to see if we were ok, but for the most part really great. Santa Fe Chicken was very good with fresh, crispy sweet potato fries.
Service was excellent and the food outstanding. Seemed a little overpriced. Did not feel special at the end of the evening but, food was excellent.
We absolutely loved our server David! He was very kind and quick! He knew when to come and leave (rare talent) and the food was overall amazing !
Overall a good experience. Ember was our server and she was very pleasant and efficient.
I do find some of the menu over priced.
Also. I’d like to see more gluten friendly options.
I’d still come again though. The food was still very enjoyable.
Drink and food orders were taken fairly quickly. Food arrived in a reasonable timeframe. Portions were large and meant leftovers could be taken home. Accommodated exceptions to the listed food item. Was a pleasant experience and I would go back.
First waitress broke 2 wine glasses at our table . Then we moved tables. No manager came to see us and made any compensation. No apology.
We had a great waitress named Sarah on Friday January 5,2018 at the Oakville location. She was very attentive and made us feel welcomed. I have recommended this place to many of my friends so hopefully they will have an enjoyable experience like we did.
Perfect for new years eve with the parents, quite ambiance and great service!
New Year’s Eve and had a special menu in addition to the regular one. All of us had the special menu and every course was outstanding. Steak perfectly cooked. Waiter was very special. She met all our needs and went above and beyond on some. Will go back.