Permanently Closed - BRIO Tuscan Grille - Cherry Hill

3.6
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827 reviews
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$30 and under
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Italian

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About

This restaurant is permanently closed. BRIO (meaning "lively" or "full of life") is a "polished casual" restaurant serving authentic, northern Italian cuisine. The subtitle, "Tuscan Grille" is descriptive for a menu that features oven-roasted steaks, chops, and seafood; similar to what one would find in an authentic ristorante in Tuscany. BRIO's philosophy of "to eat well, is to live well" is why they only use the finest and freshest ingredients. BRIO brings the pleasure of a Tuscan country villa to the American city. To learn more, go to www.BrioItalian.com.

Support Permanently Closed - BRIO Tuscan Grille - Cherry Hill during COVID-19

What 827 People Are SayingWrite a review
Overall ratings and reviews
3.6based on recent ratings
3.7
Food
3.7
Service
3.8
Ambience
3.6
Value
Noise · Moderate
63% of people would recommend it to a friend
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NJ
vipNJGirl
Philadelphia
33 reviews
Dined on March 16, 2020
Overall5Food4Service5Ambience4

A small team before the mandated shutdown did a great job. Food very good. Service outstanding despite the fact they will not work for several weeks. Many thanks Vrio yeam

TN
TyishaNicole
New York Area
1 review
Dined on March 14, 2020
Overall4Food3Service4Ambience4

My husband’s birthday

BS
BobS
Philadelphia
1 review
Dined on March 8, 2020
Overall5Food5Service3Ambience5

Brio’s staff is always great to deal with; however, the restaurant’s wait staff was overwhelmed with a full house and meant that we did not receive good service.

DB
DennisB
Philadelphia
7 reviews
Dined on March 8, 2020
Overall5Food5Service4Ambience5

Good was good as always. Service was a little slower than normal. Not sure if because not enough staff. Have had our waiter before and always been good. Did seem a little harried. Would definitely recommend.

S
Skittles
Philadelphia
5 reviews
Dined on March 7, 2020
Overall4Food4Service5Ambience3

Service and meal was good. Good value. We were able to get a booth which we requested but it was close to the kitchen and there was a lot of kitchen noise with orders being shouted back and forth.

CQ
CarolannQ
1 review
Dined on February 29, 2020
Overall2Food2Service1Ambience4

This was my first time going. I have no plans to return. The food was ok but the service was very slow. The environment was nice. My server was nice but kept disappearing for long periods. Food was not as expected.

OT
OpenTable Diner
Philadelphia
1 review
Dined on February 29, 2020
Overall5Food5Service5Ambience5

We had a party of 8 and they were able to accommodate our reservation on short notice. Our server, Kenny was awesome and it was a very busy night for them. The food was excellent. This was our first time dining at BRIO but I can assure you we will be back.

M
vipMstrn
New York Area
9 reviews
Dined on February 28, 2020
Overall5Food5Service5Ambience5

Had a great girls night out dinner here. Our server was friendly and attentive! The food was delicious!

C
vipCherylpd1
Philadelphia
76 reviews
Dined on February 27, 2020
Overall4Food4Service5Ambience5

Always a good meal with delicious drinks and good service

RK
RobK
Philadelphia
7 reviews
Dined on February 22, 2020
Overall1Food2Service2Ambience3

We must have gone on an off night. My husband knew something was up when he said all the tables around us were looking around, looked annoyed and some left. Our server gave us a heads up that things were really behind when it took 15+ minutes to get half of our drinks and then said they were out of blue moon. It took an hour for my husband to get his soup. They brought out his soup and my daughter’s kid meal and two minutes later came over with a tray - another soup, my meal and a meal we didn’t order. They had to go back to figure it out and then brought our food out as my husband was still trying to eat his soup. Server was mia the whole time (during the hour wait for soup he asked if my kids wanted more bread, we said yes and we never got the bread). I felt bad for him - very nice guy who constantly thanked us for our patience but still was not a good experience. We saw two tables leave, the one next to us the girl got her food after everyone else had already eaten and then another table had to find a manager to pay their check. Won’t be returning - will visit Marlton instead.

OT
OpenTable Diner
Philadelphia
10 reviews
Dined on February 22, 2020
Overall1Food1Service1Ambience3

After going there only because they had reservations open, we were told regardless of our reservation, there was a 2 hour wait. They did make every effort to seat us quickly since we were with our toddler. They sat us after we went up to tell them we were leaving. We then waited almost 45 minutes for our daughter’s meal to arrive and then after waiting over an hour for our meals, we complained to the manager. Staff indicated that the wait was due to ordering the chicken parm which allegedly took “a very long time”. After waiting almost an hour and a half, we needed to leave, as our daughter was getting antsy. We do appreciate that the manager told us we could just leave and he’d take care of everything. But obviously this was not the ideal eating experience. The hostesses and staff seemed very overwhelmed, as if it was there first busy Saturday night. We even watched another manager screaming at the hostess, which was very uncomfortable.

OT
vipOpenTable Diner
Philadelphia
2 reviews
Dined on February 22, 2020
Overall5Food5Service5Ambience5

SUCH A GREAT FAMILY PLACE! I can't say enough nice things about the wonderful waitress we had :)

DK
vipDeniseK
Philadelphia
16 reviews
Dined on February 22, 2020
Overall1Food1Service1Ambience1

Awful experience. This location was a disorganized mess.

OT
OpenTable Diner
Philadelphia
2 reviews
Dined on February 20, 2020
Overall5Food5Service5Ambience4

My wife and I were there celebrating 10 years together. We had gone there for our very first date! The food was very tasty and the service was great. My three year old daughter was also entertained by the giant piece of paper the waitress had folded into 8 squares, for endless coloring and drawing. We had such a pleasant experience.

CB
ColeB
1 review
Dined on February 15, 2020
Overall4Food5Service4Ambience4

It was great food! The service was good as well! It’s expensive but I would come back again.

L
vipLovie
Philadelphia
13 reviews
Dined on February 15, 2020
Overall2Food2Service1Ambience3

We used to come here all the time and always had a great experience. This time the service was terrible. We waited at least 30 minutes just for our salads which were not even good. Our server was not attentive at all. I got the stuffed chicken parm -- the pasta was bland except for some hints of red pepper flakes - which i do NOT like in my good. The chicken was kinda tough and I didn't really care for it.

I noted in my reservation that it was my daughters birthday - no mention at all that it was her birthday from anyone. I work at a restaurant and when we have a reservation with a birthday -- we make sure the server knows, the manager knows and everyone comes and greets the birthday guest. I guess my expectations were high from our previous experiences at Brio.

Unfortunately, we did not enjoy this experience and probably won't be back. At least for quite a while.

KG
KelliG
1 review
Dined on February 14, 2020
Overall2Food1Service4Ambience1

Chicken was pink and not cooked all the way through. Had to wait even though we had a reservation. Bartenders were unprofessional and talking about how the service and staff were not prepared.

AA
AdamsA
1 review
Dined on February 14, 2020
Overall1Food2Service3Ambience2

Our rsvp was at 8pm when arriving we were told that it was a bit behind and that we would be seated as soon as possible. After waiting approx 30 mins noticed that there were plenty of tables un occupied and or some not cleaned. The host never gave additional reason as to why anyone was not being seated at an appropriate time of our rsvp. They even opened the bar seated tabels so people can be tended to. This start of our experience was not what was expected. After finally an hour wait we were going to be seated and the table was not even ready the second host apologized and when we asked what is going on she stated the kitchen staff is short and noone was prepared for the day to tend to guests. To me that is inexcusable this is the restaurant business there should be no reason for that one to be said and two be short staffed an a very popular day. The server was very pleasant and attentive but the food lacked flavor was not full potions for the cost and misleading to say the least. Fish special stated Cajun style branzino when the fish never even had salt and the chicken dish was suppose to come with pasta and sauce and looked like a child's portion and dry. You would think that the restaurant management would have offered some accommodation for the lack of service but nothing was ever said. Poor management poor staff everything seemed to not be in order here. If there was an restaurant opened near by that we could have left and gone to we would have but given it being valentine's day everything was booked. Very displeasing experience and would not reccomend nor go again.

OT
OpenTable Diner
Philadelphia
2 reviews
Dined on February 14, 2020
Overall1Food1Service1Ambience1

Was way behind on reservations. Ended up leaving.

V
Vday2020
Philadelphia
2 reviews
Dined on February 14, 2020
Overall5Food5Service5Ambience5

We were seated just 10 minutes after our reservation, which is great considering it was Valentine’s Day. Great bar and very accommodating. The food was top notch and the service was excellent. The atmosphere was perfect. Not too loud and almost private. Would surely come back with friends.

M
Matt
Philadelphia
5 reviews
Dined on February 14, 2020
Overall3Food3Service3Ambience4

Went on Valentines Day. Had the lobster and shrimp special. It was okay, but the shrimp was not very fresh and it was cooked off by the time we were served. My partner had the strip steak. Again it was just okay.

JU
JUSTIN
Philadelphia
3 reviews
Dined on February 14, 2020
Overall5Food4Service5Ambience5

Great place. Personally think it's overpriced for what you get. But the ambience and service balances that out.

OT
OpenTable Diner
Philadelphia
3 reviews
Dined on February 14, 2020
Overall2Food2Service2Ambience3

Service was extremely slow. You can see the Back Waiters arguing with the cooks. My Head Waiter was slow to get us anything. Food was meh and that $10 Margarita was gross. Spent about $127 with tip even tho we barely saw our waitress. One and done!

OT
OpenTable Diner
Philadelphia
5 reviews
Dined on February 14, 2020
Overall5Food5Service5Ambience5

Waitress Amanda was wonderful!

CO
CORINNEK
1 review
Dined on February 8, 2020
Overall1Food1Service4Ambience3

Got a table for 4 at 7pm on a Saturday night. They ran out of flatware and glasses. Could not get water for an hour. Waitress was very apologetic. Waited forever for our meal. We sat at 7:20, did not get our meal until 8:45. Again, waitress was apologetic. Lobster Bisque was good, but the actual entrees were terrible. Will not be going back.

J
vipJeff
Atlantic City
11 reviews
Dined on February 8, 2020
Overall1Food1Service1Ambience2

It was not a good experience and a significant downgrade from past visits. I understand it is a chain restaurant, but I think our expectations where not very high and our experience fell significantly short. They placed a party of 4 at a table that really is sized for 2 comfortably, right next to a party of 2 at a larger table for 4. Our service was terrible, we had to grab silverware off an adjacent table after our appetizers where brought out and our food sat under the heat lamp for 10 minutes so it was dry and not that warm, besides out plates. Then it took 45 minutes to get containers for left overs and our check to leave once we finished eating. So we did not see our server often.

OT
OpenTable Diner
Poconos
1 review
Dined on February 7, 2020
Overall1Food1Service1Ambience1

Awful do not go ! Bad food and service

OT
OpenTable Diner
Philadelphia
6 reviews
Dined on February 2, 2020
Overall2Food4Service1Ambience4

Slightly disappointed with our lunch at Brio this past weekend. The hostess couldn't find my opentable reservation, but said it sometimes didn't show up in their system for awhile. I couldn't pull it up as there seemed to be a deadspot in the wifi in the lobby there. Anyways, no biggie. (I received the points a few hours after I got home.) Our waitress was friendly and the food appeared quickly. We all ordered eggs benedict off the brunch menu and it tasted wonderful. Plates were a bit sloppy, but that was fine because it tasted so good! The problem was halfway through our meal, our waitress disappeared. We spotted her toward the back in the private room, but it appeared they were watching a presentation or trying to get something hooked up? Not sure. In the meantime we were hoping on a few drink refills--just coffee and soda, and also maybe a mimosa. After awhile we gave up on drinks and just wanted the check. Eventually had to ask another waitress for it. When we left the hostess and manager didn't say goodbye or ask how things were lol. I usually like Brio for brunch on Sundays, and the food was great, but maybe I'll try somewhere new instead.

OT
vipOpenTable Diner
Philadelphia
2 reviews
Dined on February 1, 2020
Overall1Food1Service3Ambience1

The food was so bad!
The appetizers came out as someone return them, I ordered a steak- asked medium and got me steak well done!
I was surprised that the manager didn’t even come to talk with us since we returned 2 dishes.

p
paulv
Philadelphia
10 reviews
Dined on February 1, 2020
Overall4Food3Service4Ambience4

Service was fine, however the vegetables were terribly under cooked ( Broccoli Asparagus) Lamb chops came out over done

RA
ReneeA
Philadelphia
1 review
Dined on February 1, 2020
Overall2Food2Service2Ambience3

had a reservation for 7:30pm; didn't get seated until 8pm.
Not acceptable; establishment should know how to handle reservations vs walk ins at this point.
food was just okay.
portion size small.
all that came w/ my salmon entrée was the entrée.
would expect a salad or soup or sides.
expected more for the price; not a great value at all.
my 1st time at a brio, and sadly disappointed.

DW
DonnaW
Philadelphia
1 review
Dined on February 1, 2020
Overall2Food2Service1Ambience3

We did not have a good experience. Very noisy. Hard to hear conversation at times. We had to wait at our table for about 15 minutes before our waiter came to greet us. We had a drink and an appetizer. Our soup and salad never came. About one half hour later our entree arrived. Waiter failed to refill our water or ask if we would like something to drink with our meal. Very poor experience. We will not go back.

S
Shorty
Philadelphia
6 reviews
Dined on January 31, 2020
Overall2Food1Service5Ambience3

This is the third time we’ve gonna there. Twice we ate. First time we went we made a reservation, waited 2 hrs then were told they couldn’t accommodate us. Second time we went my filet was overcooked and my husband’s chicken was raw inside. We went two days ago and it was not edible for myself. My husband’s stuffed chicken parmigiana was cold and pasta was undercooked. We pd $150 for trash unfortunately. Our server was great and attentive but we will be crossing Brio off our list. New management isn’t what that restaurant needed. Prior to the turnover we enjoyed going there and food was good.

OT
OpenTable Diner
New York Area
1 review
Dined on January 25, 2020
Overall3Food4Service3Ambience3

Even though we had a reservation we still had to wait about 30 minutes for a table.

GN
GrammyNan
1 review
Dined on January 25, 2020
Overall3Food4Service2Ambience4

I love Brios and have had many dinners/events here; however, my experience this time was a little disappointing. I think what went wrong was the waiter could not handle our party of 12 and keep up with his other tables assigned to him. We had to wait long periods of time between courses...dishes piled on the table for a very long time...our children in the party became impatient waiting for their Grandpop's dessert so they could sing Happy Birthday...some of the older guests in the area were obviously becoming annoyed with the activity and at one point one of the children accidentally toppled the high chair with my grandson in it which created quite a scene, but fortunately no injuries. There was only one point at which our waiter received any help and that was with the delivery with some of the entrees. Many workers walked by our table, some cleaned off tables behind us, all without once picking up a dirty dish or glass to help our waiter. I've used the back rooms a few times for dinner parties and definitely will plan to do that in the future so as to be able to keep our children happy if another such long dinner ensues. A large party cannot be left to sit for long periods of time between actions. For example, if someone wanted another drink it took so long for it to arrive that by the time it did arrive others were ready another drink! It surprised me that management never became aware of our situation and that none of the other workers attempted to help our waiter. I did not skimp on the tip only because I can't blame the waiter entirely for the chaos.

B
vipBruncher
Philadelphia
87 reviews
Dined on January 18, 2020
Overall4Food4Service5Ambience5

Delicious! Party of 8 and everyone was bleesed! Great service by Max

EM
ElizabethM
San Diego
4 reviews
Dined on January 12, 2020
Overall5Food5Service5Ambience4

There were six of us, with different entrees, and the food quality, quantity and presentation of all the meals was excellent. Ambiance very nice for a chain restaurant. Service was attentive without becoming intrusive. Would recommend and would definitely dine here again.

RI
vipRICHE
Philadelphia
89 reviews
Dined on January 10, 2020
Overall5Food5Service5Ambience5

We were a group of 5.
Pretty hard to get 5 people to agree of something.
We all agreed it was very good.

C
Chellie
1 review
Dined on January 6, 2020
Overall5Food2Service5Ambience5

Our waiter was amazing! He did a wonderful job for a party of 10. Drinks were lit! Customer service was awesome sauce! Food could've been plated better and portion size could have been more generous. The lamb chop dish did not look appetizing and my fingerling potatoes were dry. I would come back but only for drinks. I'm big on food and was not impressed by theirs. However, my Fiancé loved their crab cakes.

OT
OpenTable Diner
1 review
Dined on January 1, 2020
Overall3Food3Service2Ambience4

Food was good, not great, lettuce on salmon salad was not fresh, server was absent the whole time.

FAQs

Permanently Closed - BRIO Tuscan Grille - Cherry Hill offers takeout which you can order by calling the restaurant at (856) 910-8166.

Permanently Closed - BRIO Tuscan Grille - Cherry Hill is rated 3.6 stars by 827 OpenTable diners.

Permanently Closed - BRIO Tuscan Grille - Cherry Hill does offer gift cards which you can purchase here https://brio.launchgiftcards.com/.

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