Bucatini Restaurant & Wine Bar
Great experience as always and Vince is awesome
Thank you so much for the excellent review! We hope to see you again very soon.
Terrible service but good food, we won't be going back!
Thanks for coming into Bucatini and leaving a review, we only wish it could have been a better one. We're glad to hear that you liked the food, but we would've loved to know how to serve you better while you were still in the restaurant. Hopefully your next dining experience is more pleasing for you.
I have to say, one of my top restaurant's choices to eat at. I went on a first date and it was quiet, easy to hear my date. Definitely a great place with amazing food, fair prices, and amazing staff! I've been to this place a few times and I have to say it has been the best experience by far! Check it out!
Thank you very much for the amazing 5 star review and wonderful comments. We're so happy that you hold Bucatini at such a high standard, and we're always happy to serve you. See you again soon!
Style and service is high quality without being in any way pretentious ,servers who smiled a lot and were bright eyed bushy tailed.
The food here was adequate, nothing special but nothing wrong with it either. but overall a good dining if you are not looking to get blown away with the italian culinary delights.My guests ordered eggplant dish and they were not properly cooked but it tasted alright.
Thank you so much for the wonderful review! In the future, if you ever have any issues with a dish served, please notify your server right away and we will be more then happy to take care of it for you. Thanks
Everything was decent. Our only concern was our waiter. I believe his name was Smokie. He was a really nice guy but a little too abrupt. He didn't ask much questions. We asked for water...and then he brought two bottles of mineral water. We assumed that given the upscale ambiance that that's what was served as water. We were shocked to see that we we being charged for each bottle when all we wanted was plain old water. We had to ask another waiter if there was a charge for the water, which he then confirmed was $7.95. I wanted to mention something but I didn't want any issues. I know our table felt a little intimidated by his demeanor, so we often asked the other waiters questions who were very helpful and soft spoken. We have nothing against Smokie. You could definitely tell he was genuine, but his approach and tone should have been less abrupt. Overall I would still recommend Bucatini to a friend.
Hi Samuel, Thank you for visiting Bucatini and for your completely honest review. All our staff is fully trained, and although everyone has their bad days, which is no excuse, we still do not want that kind of attitude in our restaurant. We have addressed the situation with all of our staff and can assure you that it will not happen again. That being said, thank you for your understanding and we look forward to seeing you again soon.
Our first time dining at Bucatini but certainly not our last. The food was delicious and reasonably priced.Vinnie , the owner, was very hands on to ensure service was top notch. Loved it!
Hi Judy, Thank you very much for the amazing review and kind words. We're so glad you enjoyed your night and we'd love to have you back again soon!
Service was excellent and so was the food. Definitely going again!
Thank you so much for the wonderful review! We can't wait to see you again.
Bucatini is our absolutely favourite restaurant for date night. Amazing food, beautiful surroundings, and warm and personalized service.
Hi Sue, Thanks so much for the excellent review and lovely compliments. We always love seeing you!
Food was pretty good. Large menu, especially for vegetarians (which was much appreciated by my wife). Portions are small for the price so value score is lower.
Thank you for the great review. We try our best to accommodate people with different food preferences, so we're glad to hear that you appreciated it. It's too bad you thought the portions were small though. Many of our guests would disagree, but everyone has the right to their own opinion. So thank you for sharing yours.
The food was great but the service was very poor. We were a group of five friends and went there with high expectations but the owner treated us like we were second class citizens. We saw him and other servers taking very good care of other people; may be he did not like the fact that we reserved our table through OpenTable as he complained that he will have to pay extra commission as we did not book directly. Overall not a very great experience and we will not go there again even though we will miss their food :(
Hi Rini, We're glad you loved the food, but we wish you would've loved the service just as much. We're really taken back by your comments about being treated as second class citizens, we absolutely would never do that to anyone and certainly did not here. Our owner, Vince, personally checked on your table a number of times. We also never complained about OpenTable, we just kindly informed you of how it works after you questioned it. Regardless, we hope to see you again for a second impression.
Considering the price of the dishes, I was extremely disappointed in the quality of the food. The (what I assume) proprietor needed to ensure that we knew that he was the proprietor and that he had cooked everything from scratch. It was actually very tacky and nauseating. I am gluten free and while they have gluten free pasta available, there is not a lot of dishes that can actually be done gluten free, it appears that they dredge everything in flour. I ordered the veal marsala, with risotto on the side. The marsala was good, the risotto tasted like it was from a package with powdered bouillon. Then he charged me 11.50 for the side of risotto on top of the price for the veal marsala dish. This was a complete surprise when we received the bill. Luckily, we don't live in Brampton. I would never recommend this restaurant and now understand the restaurant was empty.
It's unfortunate to read this review after doing everything we could to accommodate your requests. The majority of our menu is gluten free, as we informed you, it just so happened that the dish you wanted was not. All our food is inspired by traditional Italian recipes, and almost all our visitors love it. As for the risotto, you ordered an extra side dish, so a charge for it should not have been a surprise. Hopefully your next dining experience will be more to your liking.
Have been many times. Vince provides a comfortable restaurant with terrific service and food. Never disappointed. He has opened early for us too. Once for our family following a funeral service and another time for our staff lunch for 30 people.
Hi Ann, Thank you for the excellent 5 star review and wonderful compliments! We always love seeing you! As you know, the door is always open for you.
Great experience overall. Would recommend to anyone looking for a great place for Italian food.
Thanks for the excellent 5 star review and the kind words.
Although we are not frequent diners anywhere, Bucatini's has never disappointed us. The service is prompt but never does one have the feeling of being rushed. My favourite appetizer is the polenta with mushrooms,etc. To die for! This is definitely our go to! The staff is friendly, very attentive. We have nothing negative to say at all! Bravo
Hi Susan, We're so happy to hear that you love Bucatini. Thank for the excellent review and your continued business. See you again soon!
Great service and food! Have recommended to friends and family and they all loved it!
Hi Maria, Thanks for the amazing 5 star review and all the recommendations. It's greatly appreciated.
Really good food and setting. Celebrated our anniversary there.
Hi Claire, Thanks for the great review. We're very glad you enjoyed celebrating your anniversary with us!
We really enjoyed everything. It was really nice.
Hi Robin, Thanks so much for the great review. Hopefully you'll be in again soon.
The owner and staff were amazingly attentive. The food, wine and coffee were incredible. I’d go back in a heartbeat.
Thanks so much for the excellent review. We look forward to seeing you again soon
Delicious food and great service as always!
the goat cheese appetizer is amazing
Thank you so much for the amazing review, Stephanie! We hope to see you again soon,
I have been to this restaurant many times over the last few years and I have never been disappointed.
The food is absolutely amazing and the service is impeccable! Totally unrated and I would recommended to anyone looking for fantastic Italian cuisine.
Hi Trish, Thank you for the kind words and the wonderful review, it's very much appreciated! See you again soon.
This is a very good restaurant, especially if you love Italian food. It has a deep menu which allows you to go as light (haha) or as heavy as you like. My wife enjoyed the grilled romaine salad and the truffle gnocchi. I also had the grilled wedge salad and the seafood arrabbiata. It was excellent especially since i ordered it a few weeks ago in a different Boston restaurant and it was not very good.
Our server was Kathleen, I believe. She was very personable and knowlegeable.
The restaurant could not find out open table reservation defpiste the fact I got 3 reminders. Not a big deal since we still got seated quickly.
Thank you for the review. We're glad you and your wife enjoyed your time at Bucatini, and sorry again for the reservation confusion. But we're glad everything worked out and you guys left happy and satisfied. Hope to see you again soon!
From the moment you walk in your made to feel like family , great service and the food is amazing.
Definitely the best Italian Restaurant in Brampton.
P.S ... try the fresh homemade pasta ... WOW !
Hi Lou, Wow! Thank you so much for the amazing review. We work hard to make sure everyone's experience at Bucatini is a pleasant one, and getting to read reviews like this makes it all worth it. See you again soon.
This gem is hidden in a non-descript commercial plaza but don't let that fool you. This is a great restaurant with fairly reasonable prices given the quality of the place. This is my third time there and it won't be the last.
Just a regular stop for us. Service is always good. Food is exceptional and consistent.
A staple for anyone looking for great Italian in the Brampton area.
Thank you so much for the 5-star review! We're so happy to have regular customers like you, and we hope to see you again soon!
Our party of 6 arrived on time- the first 4 actually arrived 15 mins ahead of time, the other 2 came in on the dot at 7pm. It took more than 1 hour to get our meal. Food was superb, thank you. BUT I didn’t expect that the bill would include the service charge, which I find too much considering that we waited so long for our meal. It’s my husband’s birthday and I foot the bill. I didn't want to make a scene right there and then, so when I got home , I calculated how much was slapped on me as gratuity... 18%!!! I checked your website and couldn’t find any indication that a gratuity of 18% is included right away! I find this practice preposterous. Suggestion: At least indicate in your website or on the bill itself that what you charged was 18%.
I will still tell my friends that food was good at Bucatini, but service is slow, & high%gratuity is pre-determined without customer consent.
Will I go back? I know of other excellent Italian restaurants which are more reasonable.
Hi Olivia, Thank you for visiting Bucatini to celebrate your husband's birthday, and we're glad you enjoyed the food. We're sorry you found the gratuity charge too high. It's standard practice in the restaurant industry to add an automatic 18% gratuity charge to larger parties, in our case 6 or more. We are currently in the process of printing new menus, and this will be noted on them. Aside from that, we hope you will visit us again soon for a second opinion. Thank you
I would most definitely recommend this restaurant. We started with a mouth watering appetizer, the asiago cheese plate. The waitress came over and lit the cheese on fire, it was the best cheese paired with a fantastic bottle of Italian Armani Pinot Grigio. We moved on to the main pasta, it is handmade, in house by the chef. I have to admit, it was by far the best tasting pasta I have ever tried in my life. We were so full, but why stop now! Dessert was also house made tiramisu, as recommended by our lovely waitress. At the end of our meal the owner came over and greeted us with some jokes and a complimentary drink. Not every often will an owner show so much passion for his patrons and his restaurant. The music was authentic Italian music that set the mood perfectly. It wasn't the right time to lounge on the modern comfortable looking patio, I look forward to having some drinks with my girlfriends on the next visit. If you are looking for a nice classy Italian restaurant with outstanding food and service in Brampton, this is the spot. The whole experience was fabulous!!!
Hi Jessica, Thanks so much for the wonderful review, we really appreciate it. We're so happy you enjoyed your time at Bucatini. We do our very best to make sure our guests have a truly unforgettable experience, and it sounds like you did! We look forward to seeing you on our patio soon!
Owner has no customer service skills and wanted us to leave asap after eating. The food was 10/10 and the restaurant was very clean 10/10
Thank you for your review. We're very happy to hear that you loved the food and the restaurant, but it's unfortunate that you felt that way about the service. Surely, there was some kind of misunderstanding or miscommunication, because we would never ask our guests to leave. Hopefully, we'll see you again for a second opinion. Thanks
Had a lovely business lunch! Staff & food were great! Highly recommend!!
Hi Kristy, Thank you for the wonderful review! We look forward to seeing you again soon
I've been to this restaurant many times and loved it and especially when they have live music. However, the special mother's Day menu was rediculous Ly priced and not true to the regular menu. The food was good but not worth the price. Also we really expected a better setting maybe with music and the service was a little off. Will go back but not for special occasions.
Hi Aleksandra, Thanks for joining us for Mother's Day, we really appreciate it. It's unfortunate to hear that you did not agree with our special menu pricing, we do our best to stay comparable to other fine dining restaurants in the area. We did not have live music on Mother's Day because we were hoping to create a more personal setting for our customers, and most seemed to enjoy that. We understand that it's hard to please everyone though. Hopefully we will see you again soon.
We had a wonderful dinner and our Server Smokey was amazing and so attentive.
Thank you for the excellent review, Jessica! We'll be sure to let Smokey know that you were very happy with his service. Hope to see you again soon
Booked for a Mother's day dinner. Given a terrible table near the washroom and server area. Was charged an automatic gratuity on a table of 6 people??? Charged extra for "fresh" pasta. Do not recommend.
Hi Katt, We never like to hear that a guest was unhappy with their experience. Had you requested a specific spot when you reserved, or if we had other available seating at the time, we would've gladly moved you. An automatic gratuity is standard at any restaurant for larger parties, especially on special occasions. And the "fresh" pasta is actually homemade pasta that we make, which is why there's an extra charge. Our standard pastas were also available.
Have been coming here for years. Always great food and service.
Hi Ann, Thanks for your continued business, we really appreciate it. See you soon!
great food! very nice service! the owner was so nice
Thank you so much for your excellent review! See you again soon.
The food was amazing and the staff were friendly and courteous. The service provided was amazing. Would recommend for a nice date night or for a surprise birthday lunch/dinner for family/friends/significant other.
The owner Vince was lovely.
Wait staff were great too.
It was just a really awesome night out celebrating a friends birthday
Would definitely recommend this place.
Fantastic food and service. The owner and staff were very attentive and caring. The food was exceptional with every course. We will be back!!
Great authentic Italian food. Very attentive service and nice atmosphere. Will def visit again
The food and service was amazing!!
Will be back again.
The atmosphere was very pleasant and elegant. The service was very good and friendly. I would recommend the restaurant anytime
My partner and I had an amazing experience at Bucatini thanks to the wonderfully warm staff, especially our waitress who provided us with exceptional service. All of that plus the fact that our food was delicious made our anniversary celebration amazing.