Carluccio's - Bristol, Cribbs Causeway

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1. J

   Jennyc

   Exclusive

   1 review

   3.0

   1 review

   Dined on March 18, 2023

   overall3food2service4ambience4

   I had the chicken avocado and ham salad which I found to be rather bland

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2. AK

   AubreyK

   Gloucestershire

   4 reviews

   4.0

   4 reviews

   Dined on March 12, 2023

   overall4food5service5ambience3

   The food is good authentic Italian. The restaurant is busy and under-staffed, so the service is slow. Being in the open atrium of Cribbs Causeway Mall it is noisy, but there is lots to see. We like Carluccio's, but sadly the other local restaurants: Bristol City, Cheltenham and Gloucester have all closed.

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3. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on March 11, 2023

   overall4food5service3ambience3

   Tasty food, will eat there again. Although some of the seats covers are torn through & need recovering or renewal. It was busy and seemed short on staff, consequently the waiters didn’t seem to know what they were quite doing & the orders got a bit mixed between tables. We would have appreciated a smile from our waiter.

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4. OT

   OpenTable Diner

   Bristol

   14 reviews

   3.0

   14 reviews

   Dined on March 11, 2023

   overall3food3service3ambience3

   They told us at the outset they were short staffed and it did show. The staff were polite and friendly, but ordering took a long time, our mains arrived before our drinks and starters, and the couple at the table next to us were missing a main meal, and had to point it out again when they cleared the delivered and eaten main away. I get that happens sometimes, but I had a spinach and ricotta ravioli that tasted like a supermarket fresh pasta dish, pasta far too thick and woefully under seasoned. I haven’t been here for a while, and although the staffing issue was clearly a one off, and they were very friendly, if sparse, the poor food was the main issue.

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5. PB

   PaulB

   1 review

   2.0

   1 review

   Dined on March 11, 2023

   overall2food2service2ambience3

   The incorrect order was served and was cold on arrival. The coffee was poorly made and lacked taste. When paying, the combo deal wasn’t applied until we pointed it out. Food was tasty however.

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6. OT

   OpenTable Diner

   South Wales

   1 review

   2.0

   1 review

   Dined on March 11, 2023

   overall2food2service1ambience3

   Not the greatest experience here unfortunately. Went here for breakfast for the first time as dinner is always amazing. First they didn’t have the juices I wanted so server had to come back a third time and I asked for an Earl Grey tea. I was served Yorkshire Tea which was one of the worst tasting teas I’ve had. Partners food then came with some blue tissue attached to his sausage so wasn’t a pleasure dining here unfortunately.

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7. D

   Darcinda

   1 review

   2.0

   1 review

   Dined on February 21, 2023

   overall2food1service4ambience2

   We were not offered set menu and had to ask for it Rim of 1 glass damaged leaving very sharp edge and used to serve my lemonade Starter toast was cold and chewy and onion marmalade tasted stale and looked reused Panna cotta was very heavy and lacking in sweetness...sure there was no sugar in it at all...not enough raspberries or coulis on plate to sweeten it up so was very unpleasant. Expensive price for poor quality food which showed that no love or care had gone into its preparation or service Waitress was great but sadly will not return nor recommend to others

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8. LB

   LisaB

   London

   2 reviews

   5.0

   2 reviews

   Dined on February 19, 2023

   overall5food5service5ambience5

   Food was beautiful, really good and it was great value for money. Service was great, with staff being very friendly and polite. Would definitely eat here again.

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9. P

   Paul

   1 review

   2.0

   1 review

   Dined on February 17, 2023

   overall2food3service1ambience3

   Food wasn’t as good as usual and very slow and inattentive service, assume due to half term busyness, but did not seem overly busy

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10. AG

    ArGa

    Bristol

    1 review

    3.0

    1 review

    Dined on February 16, 2023

    overall3food2service4ambience3

    The food didn’t match the price - lasagna was cold and burnt in places

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11. KD

    KatyD

    Berkshire

    3 reviews

    5.0

    3 reviews

    Dined on February 11, 2023

    overall5food5service4ambience5

    Service was good. Children's meals were well received and enjoyed, and portion sizes were good.

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12. GA

    GailA

    Gloucestershire

    1 review

    4.0

    1 review

    Dined on January 12, 2023

    overall4food4service4ambience4

    Food (Sea bass) was lovely and the afogato superb . Service a bit slow but they were quite busy . The restaurant was VERY COLD !! Needed to keep my coat on . Overall very good though

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13. L

    mariaL

    Bristol

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Given how busy it was, the service was quick and the staff very friendly.

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14. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on January 7, 2023

    overall1food1service1ambience1

    We used to love going to carluccios - but it has really gone down in our estimation and we won’t be going again. The starters were forgotten, so didn’t arrive. The mains arrived but didn’t 2 out of 3 were stone cold. The staff apologised and were nice, but it was all a bit rubbish! The food was taken away and came back hot, but we all ate separately. They took 10% off the bill. I think that they should have removed the cost of the food that was served cold. Anyway - I’m not one to write a review, but thought this might be helpful to others considering options at Cribbs Causeway.

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15. LS

    LynnS

    Bristol

    1 review

    2.0

    1 review

    Dined on January 4, 2023

    overall2food1service3ambience2

    The main reason why I go to Carluccio's is that they serve gluten free pasta. They had no gf pasta. Pretty poor when you can buy good gf pasta from any supermarket. The waiter was lovely and very apologetic but we ate elsewhere.

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16. DM

    DavidM

    Bath

    5 reviews

    vip
    4.0

    5 reviews

    Dined on January 3, 2023

    overall4food3service5ambience4

    Despite significant gaps on the menu (no sea bass, lasagna, GF pasta), what was on offer was good. The menu for the children was particularly good.

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17. AC

    AngelaC

    Dublin

    2 reviews

    5.0

    2 reviews

    Dined on December 28, 2022

    overall5food5service5ambience5

    Despite the fact that it was a very busy day- and there were some very grumpy people queuing to dine- I booked and so could they have done- we had excellent food and service. The saltimbocca with chicken was simply delicious and having spent years living in Italy I am fussy, can’t fault it and we will be back. Thank you also to the staff for dealing so well with rude people - who should remember that they are lucky enough to have time off while others are working very hard

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18. VS

    VivS

    South Wales

    3 reviews

    1.0

    3 reviews

    Dined on December 24, 2022

    overall1food2service1ambience1

    Having booked a table for breakfast at 10am, we waited for 15 minutes before any order was taken (but then the two waitresses didn’t arrive until 10.10). We were finally served our breakfast at 10.50 after asking twice what was happening. There were no apologies, and just a terrible attitude from one waitress who shrugged her shoulders and said ‘I don’t cook it so it’s not my fault’. The manager eventually came over, luckily just after my husband had found a black curly hair in his food. He took the food away and finally offered an apology with no charge for the food which we did appreciate but will definitely never return.

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19. CM

    CarolineM

    Bristol

    1 review

    2.0

    1 review

    Dined on December 23, 2022

    overall2food5service1ambience3

    Despite the restaurant being very quiet, service was slow and our starter didn’t come out. It was really hard to get the staff’s attention. When we finally did, it took a long time for them to come to us The food was delicious though.

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20. DH

    DavidH

    1 review

    3.0

    1 review

    Dined on December 22, 2022

    overall3food4service2ambience4

    I booked Carluccio’s after looking at the menu on their website, only to find that my daughters choice wasn’t on the menu in the restaurant which surprised me…..I did say this, which the waitress didn’t actually believe me at first, but then she checked and agreed that my daughter could have her choice. She said that she had worked there 7 years and this was the first time she had come across this. We arrived 15 minutes earlier than our reservation which, given that the place was about 60% full was an issue. We were allowed to sit down, but couldn’t place our order until our reservation time which was a surprise. Anyway, we weren’t told about what was unavailable on arrival which delayed my choice, and then the food did take a long time to then be served….we didn’t have a starter, but waited far too long for only a carbonara and a burger. We ate an hour after arriving. When it did arrive, the food was tasty with good portions.

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21. J

    Jofoodie

    Gloucestershire

    2 reviews

    1.0

    2 reviews

    Dined on December 22, 2022

    overall1food2service1ambience3

    Unfortunately the food took the best part of an hour to arrive. We had to make an ice-skating booking, so this was quite stressful, especially with hungry kids. It was difficult to get any indication of when the food would arrive. In the end, we had to go to the kitchen to hurry it along. We ended up having to bolt it down - not a very enjoyable experience. We did appreciate the restaurant’s apology and realise it’s difficult with not enough staff. But definitely wouldn’t visit again.

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22. LB

    LauraB

    Devon

    1 review

    1.0

    1 review

    Dined on December 21, 2022

    overall1food2service2ambience2

    They had hardly any of the menu and my husband and son had to have potatoes with burgers instead of chips.

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23. S

    Sarah

    Bristol

    1 review

    5.0

    1 review

    Dined on December 21, 2022

    overall5food5service5ambience5

    Considering this was one of the major shopping days prior to Christmas, the service was quick - we were seated, chose drinks and bread, our main was not far behind, and we were given ample time to eat without feeling hurried at all. The food was delicious, I can’t fault a thing.

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24. NG

    NevG

    London

    1 review

    4.0

    1 review

    Dined on December 20, 2022

    overall4food5service3ambience5

    The cafe was obviously affected by shortage of staff. The waiting staff explained that they were short-staffed in the kitchen so the food might be delayed - which it was, but by less than expected, and the food was good when it arrived. Noise in the cafe was not a problem, but the announcements within the Mall were deafening and distorted.

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25. DF

    DavidF

    Devon

    1 review

    2.0

    1 review

    Dined on December 19, 2022

    overall2food3service2ambience3

    Were not given a Xmas menu - had to ask. My 3 favourite menu items were not available. Waitress did not engage. Forgot to bring child’s drink. Food was late - 50 min between sitting down and receiving food. Expect so much more Carluccios based on brand and previous experiences

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26. JP

    JennyP

    Edinburgh

    1 review

    4.0

    1 review

    Dined on December 15, 2022

    overall4food3service4ambience3

    Unfortunately when we visited a lot of the items were off the menu. It gave very limited choice.

    Report
27. PE

    PES3

    1 review

    1.0

    1 review

    Dined on December 12, 2022

    overall1food2service3ambience2

    We have eaten at the restaurant a few times over the past few years when visiting family in Bristol and always enjoyed the experience and thought we had had good value for money and a tasty meal. This time however we were extremely disappointed. Decor particularly seating etc was very tired looking and scruffy. Seating ripped in places. Definitely needs an overhaul to improve the ambience. We were handed a hand written list of about 8 items that were not available that serving from the menu. When the food came it was unimaginatively and basically presented compared to the standard at this restaurant chain a couple of years ago. Rosemary roast potatoes contained no visible rosemary. Tomato bruschetta lacked herbs and was very bland in taste, the bruschetta toast was a thin piece of soggy toasted bread. Tomato’s served in huge chunks. Overfacing and unappetising looking. Prawn marinara sauce contained no visible herbs. Main course chicken and avocado with crispy pancetta lardons was the worst I have ever eaten, the salad itself was mostly rocket , the chicken was cold and the pancetta lardons were cold, soft and fatty, don’t think they had been near a pan all day. Were told they didn’t serve draft peroni beer although menu stated it was available. All in all extremely disappointed this time, not good value and would not recommend. Sadly we will not be returning. I think Antonio would have been horrified!

    Report
28. CL

    CathLJ

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on December 11, 2022

    overall4food5service5ambience5

    Staff were very attentive. There were alot of dishes and merlot unavailable and we had to wait quite a while for our meal, but when it came it was very good

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29. OT

    OpenTable Diner

    Bristol

    3 reviews

    4.0

    3 reviews

    Dined on December 7, 2022

    overall4food4service4ambience4

    Even though there was reduced number of staff, we had been advised that service would be slightly slower but it made no impact on our experience

    Report
30. M

    Minny

    South Wales

    1 review

    1.0

    1 review

    Dined on December 7, 2022

    overall1food1service1ambience1

    Booked a table for 11.45am as we wanted an early lunch . By 12.30pm they still hadn’t taken our food order as the kitchen was not ready . So paid for drinks and left. I appreciate there is a shortage of staff in hospitality but they could have told us that there was going to be a long wait

    Report
31. EW

    EdwynW

    1 review

    4.0

    1 review

    Dined on December 5, 2022

    overall4food4service5ambience5

    Carluccio’s in Cribbs Causeway is great for lunch when shopping at the Mall. Always good food and service

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32. a

    andrewp

    Dorset

    1 review

    1.0

    1 review

    Dined on December 4, 2022

    overall1food1service1ambience1

    I hope we were just unlucky, busy Christmas shopping Sunday visit , managers admitted the it was a very bad day and they should have closed due to I believe lack of kitchen staff 45 minute wait for a basic pasta , then the cabonara was totally indelible. Sent back twice , still wrong . Wrong bread order . Even the complimentary recovery bread order was stale! And who needs bread twice . Paid for wine only . Staff on floor obviously upagainst it as tables all around were complaining . And it's not cheap !

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33. CK

    ChantalK

    Bristol

    1 review

    2.0

    1 review

    Dined on December 4, 2022

    overall2food2service1ambience3

    Service was poor. May have been short staffed on the day. Waited over an hour for food. No jugs available for water so had to keep asking for glasses to be topped up. Main meal arrived and had to ask for the side dish. Did not complain but the waited knocked 20% off the bill

    Report
34. DW

    DavidW

    1 review

    1.0

    1 review

    Dined on December 4, 2022

    overall1food1service1ambience2

    There was a long delay of over an hour before our food arrived. When it did finally arrive, the portion for the main was somewhat small and i returned it to the kitchen. the service was okay. the waitress was helpful but the delay was with the kitchen not the service. i have eaten at this restaurant on other occasions and the experience has been much better. i hope it was a temporary matter.

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35. OT

    OpenTable Diner

    Devon

    2 reviews

    1.0

    2 reviews

    Dined on December 4, 2022

    overall1food1service3ambience1

    We waited over an hour for lunch to arrive from point of placing order. We noticed other customers were enquiring how long. Three of us order the seafood linguini- warning avoid as it was awful! No taste, concerned about partially opened mussels and the gluten free option was terrible (missing ingredients). When complained the member of staff was good however dinner had been ruined. Given many other choices to go and eat would not go back there.

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36. SY

    SusanY

    1 review

    3.0

    1 review

    Dined on December 4, 2022

    overall3food2service4ambience2

    A family of 12 get together .busy but was looked after well considering. Food was only mediocre, so disappointing. Some dishes portions were rather small for adults. Bruschetta which was a piece of bread with cut up tomatoes on top- tasteless. Best dishes of everything we had were one burger, one chocolate bread and butter pudding and the tirimasu. Won’t want to go again

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37. AB

    AndrewB

    London

    1 review

    3.0

    1 review

    Dined on December 3, 2022

    overall3food4service3ambience3

    Items not on menu. Took 1hr 40 mins to get main course served. Carbonara was basically a plate of spaghetti with 3 pieces of tough undercook bacon and hardly and sauce in the form of eggs the traditional way. This is the second time we left feeling underwhelmed The product is good however slow service with few staff, quality eroded is a shame

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38. HS

    HollyS

    Bath

    1 review

    2.0

    1 review

    Dined on December 3, 2022

    overall2food4service1ambience1

    Booked for a nice lunch whilst Christmas shopping. Slow, understaffed, small portions for the price. No child’s menu offered on arrival, no staff to ask for one. Ended up ordering an adults portion costing an arm and a leg. Took over two hours for three people to have lunch. Total waste of time. Will not be returning.

    Report
39. N

    Nikkisax

    Warwickshire

    7 reviews

    5.0

    7 reviews

    Dined on December 3, 2022

    overall5food5service5ambience5

    As always, attentive staff, tasty food and great value for money

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40. PL

    PatriciaL

    London

    1 review

    2.0

    1 review

    Dined on December 1, 2022

    overall2food2service3ambience3

    Staff pleasant. Food mediocre, not well presented and lukewarm.

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