Cineplex Cinemas Abbotsford & VIP
Elevate your night in the VIP lounge with a selection of handcrafted cocktails, shareable appetizers, artisanal pizzas, indulgent desserts and more to complement any occasion. With our convenient location, it’s the perfect meeting point for dinner, drinks and an evening well spent.
The service was good and the food was delicious.........until we were getting ready to go to our movie after dinner and wanted to order one more drink to head in with and pay our bill but our server was no where around. We found another server and found out that there were some issues going on with the billing system and our server was dealing with them. We now only had 5 minutes until our showtime. The manager came over and said he would comp one of our meals and get our drinks and bill brought to us in the theatre. He then came and found us and gave us complimentary passes and popcorn to any movie another time. Nice to see them go that extra mile to keep customers happy.
They were not ready for our reservation when we arrived, they said "well no one told us" since the restaurant was not busy I asked if they could just push some tables together to accommodate us and it took almost 20 minutes to complete this. Ordering was prompt but when the food came out it came out in bits here and there with the last two people getting their meal when the rest of us were done. When requesting the bill the server then told us that there was an automatic 18% tip on the bill which was fine as we were a larger party but then when I reviewed the bill noticed he actually charged us 20% tip. We felt really taken advantage of because of this which ruined any good experience that we could have had.
In order to reach this area to comment on my experience I was forced to use the ratings at the start. No stars would have been more appropriate since we did not dine here. We arrived for our 5:30 reservation which was made through this OpenTable app to find the doors to the theatre locked. A few employees were waiting at the door and were surprised that we had a reservation since the entire theatre including the dining area did not open until 6:15. Our movie started at 6:30!!! I would appreciate an explanation as to why I was allowed to make a 5:30 reservation through the OpenTable app if the dining is not available at that time. Needless to say our evening was spoiled and we had to seek out another restaurant for our meal. We will not be choosing to dine at the Cineplex in the future.
Hello, I am incredibly sorry to hear about this experience! This is clearly an oversight in terms of our settings for this day, which is certainly not what we set out to do. I hope you'll allow me to chat with you about this experience - if you would be able to call me at (647) 632-3235 to discuss, I would appreciate the opportunity for us to make this up to you. Thanks, Chris Lalonde Guest Experience Manager
We loved the VIP experience! The lounge had great staff who welcomed us with free dessert as it was our first time visiting. We decided to order once in the theatre, but the server said that he would offer dessert if it wasn't too busy? He never returned to offer us dessert. We had to pre-pay, so we had to tip ahead of time - not cool - bad food or service usually means small tip! It took 40 minutes for our burgers and the fries were cold. I had a coconut/ lime margarita in the lounge that was very sweet and by the time the food came I felt sick and could not eat my burger. I LOVE the idea of eating in the theatre, but as we could not connect with any staff, sadly, I would never do it again.
Hello, I'm sorry that the in-theatre experience did not meet your expectations. I would love to chat about this further to find how we can make this experience better. Would you like to reach out to me at 647-632-3235 to discuss this? Thanks, Chris Lalonde Guest Experience Manager