Cineplex Cinemas Abbotsford & VIP

3.3
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2 reviews
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CAN$31 to CAN$50
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American

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Pre/post-theatre
Live Sports
Dine & unwind like a VIP.
Elevate your night in the VIP lounge with a selection of handcrafted cocktails, shareable appetizers, artisanal pizzas, indulgent desserts and more to complement any occasion. With our convenient location, it’s the perfect meeting point for dinner, drinks and an evening well spent.
What People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on all time ratings
2.3
Food
2.7
Service
3.0
Ambience
3.0
Value
Noise · Moderate
100% of people would recommend it to a friend
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NP
Vancouver
20 reviews
Dined on September 27, 2019
Overall 1Food 1Service 1Ambience 1

In order to reach this area to comment on my experience I was forced to use the ratings at the start. No stars would have been more appropriate since we did not dine here. We arrived for our 5:30 reservation which was made through this OpenTable app to find the doors to the theatre locked. A few employees were waiting at the door and were surprised that we had a reservation since the entire theatre including the dining area did not open until 6:15. Our movie started at 6:30!!! I would appreciate an explanation as to why I was allowed to make a 5:30 reservation through the OpenTable app if the dining is not available at that time. Needless to say our evening was spoiled and we had to seek out another restaurant for our meal. We will not be choosing to dine at the Cineplex in the future.

Cineplex Cinemas Abbotsford & VIP
Responded on October 1, 2019

Hello, I am incredibly sorry to hear about this experience! This is clearly an oversight in terms of our settings for this day, which is certainly not what we set out to do. I hope you'll allow me to chat with you about this experience - if you would be able to call me at (647) 632-3235 to discuss, I would appreciate the opportunity for us to make this up to you. Thanks, Chris Lalonde Guest Experience Manager

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S
1 review
Dined on May 31, 2019
Overall 5Food 3Service 3Ambience 5

We loved the VIP experience! The lounge had great staff who welcomed us with free dessert as it was our first time visiting. We decided to order once in the theatre, but the server said that he would offer dessert if it wasn't too busy? He never returned to offer us dessert. We had to pre-pay, so we had to tip ahead of time - not cool - bad food or service usually means small tip! It took 40 minutes for our burgers and the fries were cold. I had a coconut/ lime margarita in the lounge that was very sweet and by the time the food came I felt sick and could not eat my burger. I LOVE the idea of eating in the theatre, but as we could not connect with any staff, sadly, I would never do it again.

Cineplex Cinemas Abbotsford & VIP
Responded on July 2, 2019

Hello, I'm sorry that the in-theatre experience did not meet your expectations. I would love to chat about this further to find how we can make this experience better. Would you like to reach out to me at 647-632-3235 to discuss this? Thanks, Chris Lalonde Guest Experience Manager

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