Cineplex Cinemas Lansdowne & VIP

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1. OT

   OpenTable Diner

   Ottawa

   1 review

   4.0

   1 review

   Dined on December 31, 2019

   overall4food4service5ambience4

   Had a great waitress and the food was quick and delicious. Great place for a date night.
   

   Cineplex Cinemas Lansdowne & VIPResponded on January 8, 2020Thank you for sharing your visit with us, we appreciate it. Hope to see you again soon! Thanks, Chris Lalonde Guest Experience Manager
   

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2. BM

   BrianneM

   1 review

   4.0

   1 review

   Dined on December 20, 2019

   overall4food4service4ambience5

   Food was good. The deep fried pickle app was a little raw inside compared to other places and they forgot the dip. We also had the perogie app and it had tasted bland and they also forgot the dip for it. The person took off before we could say anything and didnt come back. The mains were great. It was a little noisy and service was slow but it was the Star Wars Premiere so we expected as much. Drinks were great too. Expensive but that was expected. We usually only come on special occasions for that reason. When we got there they said they weren't aware of our reservation on open table but luckily had a table. Considering it was a busy night we got lucky. Not sure what the point of a reservation is if they dont pass along the info. Overall we had a great night. It is very nice there. Esp at this time of year overlooking the td xmas lights.
   

   Cineplex Cinemas Lansdowne & VIPResponded on January 8, 2020Hi Brianne, Thank you for sharing your visit with me, I appreciate it as we always want to improve our service. I hope that we can improve for your next visit. Thanks, Chris Lalonde Guest Experience Manager
   

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3. OT

   OpenTable Diner

   Ottawa

   1 review

   1.0

   1 review

   Dined on November 1, 2019

   overall1food1service1ambience3

   Your food needs to be improved and servers need to pay attention to the orders. Although the menu looks appealing on paper, what arrives at your theatre seat is not VIP quality.....6 tiny nuggets of chicken and 4 tiny slices of limp veggies for close to $20? Really?
   

   Cineplex Cinemas Lansdowne & VIPResponded on November 11, 2019Hello, I'm sorry about your feelings around our menu, I hope that you find your next visit more pleasant as we continue to improve our service and food offerings. Thank you for the feedback. Chris Lalonde, Guest Experience Manager
   

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4. MC

   MartinC

   1 review

   2.0

   1 review

   Dined on May 29, 2019

   overall2food5service1ambience5

   My wife and I’s seats didn’t work and when we told them they tried to see if the seats where plugged and when they noticed that they were the just say “ oops I’m sorry the seat must be broken” and that was it lol so we watched the movie sitting upright. Other than that everything else was great.
   

   Cineplex Cinemas Lansdowne & VIPResponded on July 3, 2019Hi Martin, I'm sorry to hear that our service did not meet your expectations, that is certainly not something we strive for. I would love to hear some more about your experience. Would you like to contact me at 647-632-3235? Thanks, Chris Lalonde Guest Experience Manager
   

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