Cooper's Hawk Winery & Restaurant - Oak Park
Great customer service by Kaylin
Must have been a bad day. Got seated quickly, than waited, waited, about 10 minutes got water from someone that said waitess would be there shortly. 5 - 10 minutes later. She appears, we order why we have the chance. We wait and wait, 20 or so minutes, no appetizer arrives, no waitess to signal to find out. Just as I see someone that can help, he makes eye contact, only to emerge with our dinners. We asked about appetizers, mention to cancel it. Finally our waitess appears, letting us know the appetizers will be out shortly. No Thank You... the food is consistent which is why we have tried 3 times, we really want to like it. Yet the service is not good. We have tried during the week, when only a few tables are occupied, still slow. I'm more forgiving on a weekend. I'm starting to think we may need to stick to local places down the block. Or reserved for when I have time to waste and company to just sit and chat with. Not sure if they need more serves or more kitchen staff.
Birthday lunch with family. Always a great experience when we go.
I had looked forward to having lunch at this winery/restaurant. The restaurant was not crowded, I liked the menu choices, and chose the burger with blue cheese and crispy onions. I ordered it medium-rare and it arrived very charred and well-done. I sent it back and told them I was happy to pay for my glass of wine but did not wish to have it made again or order anything else. Manager stopped by to apologize and was very nice and gave me her card and a coupon for a free meal in the future, but I probably will not return.
We had a nice time and the food and drinks were delicious.
Unfortunately, when we arrived the hostess offered us seating on the patio. When we got outside we decided to eat inside due to the construction going on across the street. The hostess seemed bothered when we decided to eat inside which made us uncomfortable.
Also, the waiter was very attentive but seemed to be rushing us for our drink and food orders.
Other than that the restaurant and gift shop are very nice.
My only recommendation would be to add vegan options
Aleica was an awesome server!!! It was great to have a pleasant server while my husband and I celebrated his birthday and our 4th year of marriage. Awesome customer service and we did not feel rushed.
We had mentioned we were there for our anniversary and nothing special was done to help us celebrate.
Took a friend who hadn't been to this lication and he was very impressed with both the location and feel of it.
Tracey in the tasting room made some great suggestions to find wines that he would like and was very attentive and friendly, it's great to have someone who has a smile on their face make you feel like you are a wine expert...lol.
We moved on to the host stand and DeShaun greated us with the same smile while making sure we were comfortable with where we sat.
Josh was our server and was very knowledgeable about the menu and made some great suggestions for us. Overall a great experience and great value for money. Would definitely recommend this location for a cozy dinner or family meal....
Our first time there. The food was excellent and the service was even better. Our server was Laura. We will be going back and asking for Laura to take care of our table. I would highly recommend.
Great food, service and price! Being a wine club member has its perks. The place is beautiful and new. There is a nice outdoor patio to dine!
Amy our waitress made the dining experience perfect. She explained the pairings and was knowledgeable about the wines.
Love this Coopers Hawk location! The wait staff us always so accommodating and the food and wine is great! So glad CH has come to OP. It is a gem.
As always the energy there is great. Doing the wine tasting before dinner is also fun and helps you pick out what to drink though they are always happy to give you a sample. We go every few months and the service is normally very good but this time it was more disorganized in that our bread took a while to get, we didn't get utensils for our dessert and coffee and they brought out the dessert menus after we ate our dessert. Other than that is was all good.
Our dinner was delicious! We met another couple for Sat. night dinner. Ordered sushi appetizer for the table, which was so good we ordered a second. Each couple split a salad and an entree. We had chicken madiera with mashed potatoes and asparagus, delicious. Nice alternative to chicken marsala. Very well flavored. Friends had shrimp with polenta and said it was also delicious.
Prices are reasonable. We are wine club members. Only weaknesses were a 25 minute wait to be seated with reservations in late July, and the dining room was very loud. Sit outside if you can.
The service and atmosphere was great. Very nice location. Food was very good. Down falls - no parking lot like other locations, wine tasting counter was too full and not enough service. People pushing in to get a spot was very annoying. In addition, there should also be a better dress attire enforced as some customers had pants below their waist line exposing their underwear. Not very appealing to see when going to a nice restaurant to eat dinner. Should mandate a policy like the no shirt, no shoes policy. I have been a wine member customer since 2016, and have enjoyed visiting several Cooper’s Hawk locations. However due to what I experienced at this location with the dress attire, I will not be visiting this location again anytime soon.
If you like Brussel Sprouts.. these are really the best around... the world. they are outstanding. Always love the flatbreads too.
Had a very nice time at Cooper's Hawk in Oak Park. Started with wine tasting and Paris and Angie were wonderful. They worked together as a team and we never waited long, then we moved into our dining experience, our waiter Mike was great! Very friendly, knowledgeable and accommodating. Food was delicious and the wine definitely helped out our party of 6 unwind and enjoy our Saturday lunch.
I am a wine club member and wanted to try out the newest Cooper’s Hawk in the area. I was fairly disappointed in the wine tasting experience. We were barely checked on and had to flag down a server each time we wanted wine. We also could not find our server for the longest time. Our server was also very disinterested in helping us it seemed. The dining experience was a bit better, however, our table wasn’t approached for at least 5 minutes by the server upon sitting down. She also did not check in on us frequently enough to feel taken care of.
I went to this restaurant for my birthday and it was terrible. My friends recommended it because they were at another location and it was great. However, the service and food wasn’t great. We had to ask for our bread and wait forever for our food. Our dessert took over 30 mins. Later when trying to pay the bill, our waitress passed by us multiple times and didn’t pick it up. We had to go to the front of the place and talk to a manager in order to pay it. I do not recommend this location.
The food was remarkable for that price point. I went with family members and we enjoyed nice wine, delicious appetizers and a wonderful mea. The servers were all very attentive and friendly.
A newer restaurant in Oak Park so decided to try it.
We had a 6:00PM reservation and they were good at getting us seated .
We were all physically very cold in the restaurant.
It was noisy to the point that it was difficult to talk and I felt the waitress had a tough time hearing us.
Either the service is very slow or they would like you to drink for an hour prior to eating.
Our waitress literally kept running off as we attempted to order some drinks (we basically ordered one drink at a time, Yeah it was nuts).
Once it was determined we were not heavy drinkers (It was a Sunday night), our service seemed to go even slower.
It took a very long time for someone to take our order and then a very long time to bring us the food we had ordered.
My wife reminded me that my son who had gone to this restaurant and told us that the service was slow.
My daughter asked if a pasta dish could come with a different sauce. The waitress said she would ask and let us know if they couldn't. The food came without the changes requested and sent back to be fixed. The pasta never did arrive in over 1.5 hrs after our arrival and well past 1 hour our original order. We ended up having the order made to go.
Never once was there an acknowlegment that they were sorry for the wait time which compared to any other restaurant that I had been to was excessive.
This facility was great as always. Service was great, the wine was amazing!
Very disappointing experience. We arrived to having to wait for our table, despite our reservation. This would have been no big deal, except we were not told we would have to wait.
We then had to clean the table when we sat down, and no one cleared the dirty napkin until we paid.
We were at the restaurant for over an hour before we were asked for our appetizer order (by the time it came we were nearly finished with a bottle of wine- typically it takes us through dinner to finish). Then our dinner and appetizer came at the same time (which they did correct by remaking the dinner!) When our dinner arrived, the steak was extremely rare (medium was ordered). We had to flag a manager, because our waitress was nowhere to be found (for roughly 10 min). By the time the corrected stake arrived the other meal was cold. The manager proactively comped some of our dinner, which was their saving grace, but overall very disappointed
Our server, Laura, was great. She made sure our glasses were never empty, had great food suggestions and knew exactly the right times to check in on us. We had an amazing time!
The food was delicious the price was inline with the experience....my expectations were met.
Food was subpar, service was bad, the restaurant was visually nice but i would not recommend this to anyone
Food was served cold and server was slow
Stopped in for a meal prior to a play we were attending. Although we had reservations, we could not be accommodated in the main dining area as they had no available waitress. Our 5 minute wait turned into 15 minutes so we chose to be seated in the bar area. The food did not disappoint however, we were disappointed that we could not enjoy our meal in the main area which has more light and more of an relaxed atmosphere. Otherwise, yes, I would dine at this or any other Coopers Hawk location.
Everything about our dinner was exceptional. We were lucky to get Michael as our server. Although new to the restaurant, he was totally knowledgeable about the menu and gave us great recommendations. He knew the food and wine extremely well. Michael has a great personality and connected quickly with us. The restaurant is super clean and very classy. While it was completely full, we got exceptional service throughout the dinner. Everything we ordered was delicious including every wine we tasted. The restaurant is very popular and a bit pricy but it was all worth. We had a terrific evening thanks to good food, nice wine and absolutely outstanding service from Michael.
PRO: Food and wine were both very good. Nice waitress; she was apologetic for delayed appetizer and provided my wife and me each with a complimentary glass of wine, so that was very nice. CON: Side order of asparagus was literally only 4 pieces, which is absurd.
The wine was delicious. The appetizers were amazing.
The staff was amazing and management went above and beyond to make sure I was happy after the kitchen messed part of my order.
Steak was undercooked. Chicken dinner was not prepared according to menu description and previous orders. Service was very slo in resolving the issues. Manager finally appeared after I requested to talk with him— he handled it quite well. We have been to a number of the restaurants and this by far the worst experience— w hVe had excellent experience in the others we have dined at. Our waiter tried his best to resolve the problems but the kitchen was very slow in responding.
My family and I had dinner here. We had reservations, but still had to wait up to 20 min or more for our table. The, we were seated adjacent to some very, very, very loud customers who made the evening totally un-enjoyable for all of us.
Not sure if we will return here and can't recommend it for dinner. Not sure what the lunch hour is like.
Amazing as always. We love Copper’s Hawk and always have the best time here. Tonight was no different. Beyond amazing.
Anniversary Dinner was Amazing!! Thank you CH!
Great dining experience and our server was very helpful!
Another nice dinner. Good food and service.