Crave Mountain Grill

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1. CM

   CourtneyM

   Vancouver

   1 review

   3.0

   1 review

   Dined on January 1, 2023

   overall3food3service3ambience4

   It was okay. We were there for the New Year’s Day brunch buffet. Most of the food was empty for the better part of our visit. The waffles and French toast were super dry. The big seafood addition for the higher cost was a plate of shrimp and some sad looking mussels. Definitely not worth $36 per person in my opinion. Will try somewhere else next time.

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2. JW

   JohnW

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined on December 27, 2022

   overall3food3service5ambience4

   There were no salads at all. The normal fare (scrambled eggs, potatoes, bacon, sausages, etc.) was cold. Even the eggs benedict were cold.

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3. SR

   SusanR

   Calgary

   1 review

   5.0

   1 review

   Dined on December 18, 2022

   overall5food5service5ambience5

   Most amazing Sunday brunch ever! They had so much variety and it was super delicious. Highly recommend.

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4. HR

   HRPuffStuff

   1 review

   3.0

   1 review

   Dined on October 9, 2022

   overall3food4service2ambience3

   We had been to the Thanksgiving or Easter brunches as Banff Park Lodge in the past, and while it is not the Banff Springs spread, it is not bad and cheaper. The one disappointing issue with this weekend was the lack of clarity on when the brunch was to end, and abruptly. This was different from our past experiences, and had we known, we likely would have booked a bit earlier as we felt we were being shoveled out and the food (though still plentiful) was being taken away promptly at 2 PM while accepting a booking for 1:30 PM leaving only 30 minutes to scramble. Since we has seniors at our table, it took away from the relaxed vibe in the past, and forced everyone to rush to get food (since we did pay for it). Hopefully, the staff and management might consider ensuring bookings have about 1 hour to amble for food - allowing time to digest and then have desert, etc. Something that the Fairmont knows how to deal with. So not recommended until they work out the booking bugs, and perhaps this is partly a problem with the OpenTable app as well. Will try another venue for Christmas and/or Easter upcoming as cannot rush seniors. It spoils the mood.

   Crave Mountain GrillResponded on October 18, 2022Good afternoon, Thank you for taking your time to give us a feedback. We are disappointed that you had a bad experience with the lack of clarity on when the brunch was to end. We take every feedback very seriously and will make sure this is improved in the future. We greatly hope you will give us another try next time as we would love the opportunity to make it up to you and turn your opinion around. Kind regards, Nathalie Senkyrova Outlets Manager

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5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on October 9, 2022

   overall5food5service5ambience5

   The food and the service are superb! We will be back, for sure!

   Crave Mountain GrillResponded on October 18, 2022Good afternoon, Thank you for dining with us! It's very nice to hear that you enjoyed the food and the experience. We look forward to seeing you in the future. Regards, Nathalie Senkyrova Outlets Manager

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6. LT

   LisaT

   Calgary

   8 reviews

   vip
   2.0

   8 reviews

   Dined on October 9, 2022

   overall2food3service2ambience2

   Thanksgiving brunch was disappointing for the price. There was a long brown hair on one of the cold plates of pickles which turned me off. The chocolate fondu chocolate tasted off and not good. Some items seemed stale and redone in the baking/desserts. Overall wouldn’t come back.

   Crave Mountain GrillResponded on October 18, 2022Good afternoon Lisa, Thank you for your feedback. We are very sorry to hear that you had a bad experience at our Thanksgiving brunch. Our kitchen team is doing their best to quality check the buffet through the whole brunch to make sure everything is always fresh and the buffet is clean. We hope you would give us one more chance in the future so we can turn your opinion around. Kind Regards, Nathalie Senkyrova Outlets Manager

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7. OT

   OpenTable Diner

   Calgary

   1 review

   1.0

   1 review

   Dined on September 11, 2022

   overall1food1service2ambience3

   This is not the Sunday brunch they used to have before Covid. There were very limited options compared to what they once had. This was just a regular hotel breakfast.

   Crave Mountain GrillResponded on October 18, 2022Good afternoon, Thank you for taking your time to give us a feedback. I am sorry to hear about your disappointment. Unfortunately, we don't offer Sunday brunch anymore as we did pre-covid, except for special occasions such as Mother's Day, Father's day, Thanksgiving, etc. I am sorry to hear about this misunderstanding and I hope you will give us another try in the future, as we would love the chance to turn your opinion around. Kind regards, Nathalie Outlets Manager

   Report
8. OT

   OpenTable Diner

   London

   1 review

   1.0

   1 review

   Dined on September 4, 2022

   overall1food1service1ambience1

   Appalling Booking confirmed and reconfirmed on the day. 2 hours before the reservation we found out by accident that the restaurant was closed. No information had been received and the booking was still live. We checked with restaurant and they confirmed they were closed and offered no reason why. You can imagine how easy (not) it was to find an alternative at short notice on a bank holiday Saturday evening. Whilst restaurants have operational issues there is no excuse for not contacting confirmed diners, especially when you have access to an internet booking system. This clearly shows the lack of commitment to the paying public - very poor show.

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9. M

   Marga

   Calgary

   1 review

   1.0

   1 review

   Dined on September 4, 2022

   overall1food1service1ambience1

   We arrived at the restaurant to find a sign that it was closed. We did not receive any message that the restaurant would be closed. Very bad customer service especially during Labour Day weekend.

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10. LT

    LaunaT

    1 review

    2.0

    1 review

    Dined on August 28, 2022

    overall2food2service3ambience3

    The buffet brunch on Sunday use to be amazing! Now the selection is extremely limited, the table we were sat at was dirty, and the dishes and silverware were poorly washed. The eggs were even cold. It actually was sad because it use it be so great!

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11. BR

    BeckyR

    Des Moines

    9 reviews

    2.0

    9 reviews

    Dined on August 13, 2022

    overall2food1service2ambience1

    This is a glorified hotel lobby restaurant. We were going to try the Prime Rib which was the weekend special, but we’re told after we ordered that they were out and couldn’t fulfill our order. The wine list was lackluster. The waiter came to our table with no greeting and asked if we had decided. Rated the food low because we never tried it since we paid for our drinks and left,

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food5service5ambience5

    Food was good! Service was good too.

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13. WL

    WayneL

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on June 24, 2022

    overall5food5service5ambience5

    We were a bit apprehensive at first as it didn’t seem very busy for a Friday but learned quite quickly we were happy we made reservations early My husband ordered the prime rib dinner and said that it was quite possibly the best he has ever had !! The Yorkshire pudding was amazing and the portions were generous Would definitely recommend this place

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14. NO

    NancyO

    Philadelphia

    30 reviews

    vip
    5.0

    30 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We celebrated Fathers Day at Crave Mountain Grill. It exceeded all expectations! There was an incredible variety of stations with everything imaginable. There were salads, breakfast foods, cheese and charcuterie, barbecue, prime rib, garlic prawns to name a few. There was also a nacho bar. The dessert options were tantalizing. A chocolate fountain with fruits and other items , an ice cream sundae bar, and a huge selection of items such as tiramisu, macarons, cheesecake, chocolate mousse, petit fours and many others. Everything was fresh and delicious. They had homemade sauces and dressings. We were so happy with every. The service was excellent. They also had live music by an excellent guitarist.

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15. OT

    OpenTable Diner

    Calgary

    1 review

    3.0

    1 review

    Dined on June 19, 2022

    overall3food5service3ambience3

    Father’s Day.

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16. LB

    LynnB

    1 review

    4.0

    1 review

    Dined on June 11, 2022

    overall4food4service4ambience4

    This is a beautiful restaurant and the food was very good. Service was good as well and food was quickly brought to our table soon after we ordered. We had the Prime Rib dinner. Prime Rib was cooked as per requested, one medium and the other medium rare, both with excellent flavor. Mashed potatoes were also very well done and again tasted excellent. Yorkshire pudding was some of the best that I have had. Deserts were also very good. Only issues that I had follow. Would have been nice to of had some good appetizers and We ordered a garden salad and requested Thousand Island dressing which they didn't have.

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17. DC

    DustinC

    Vancouver

    1 review

    vip
    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    A great Mothers Day brunch! Food was amazing with so much to choose from. Service was great as well. We will definitely be back.

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18. JR

    JoeR

    Exclusive

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Food was delicious .Staff was very helpful and organized Chef Santosh was very helpful and make sure every thing was in place.We will have brunch again and will highly recommend Crave Mountain Grill .

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19. OT

    OpenTable Diner

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    The Mother’s Day brunch was absolutely amazing. The selection of food was incredible. The quality of food was outstanding and so fresh. The service was great - from the servers to the chef stations to the cooks….overall very well done. A great experience for my family and I!

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20. TK

    TravelwKids

    1 review

    1.0

    1 review

    Dined on April 9, 2022

    overall1food1service1ambience1

    They forgot our sons meal but never acknowledged it - just said it'd be out soon. Our food was cold by the time his made the table. The potatoes were bland and the prime rib was overcooked. The fish and chips were so greasy they were inedible. They never came to check on our table and the blinds were left open for over half the meal which made the table hot, and hard for the two of us in the sun to see.

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21. WB

    WesB

    Calgary

    1 review

    5.0

    1 review

    Dined on March 25, 2022

    overall5food5service4ambience4

    We partook of the Friday evening prime rib dinner. The prime rib was tasty and fork tender, excellent veggies and mashed potatoes too.

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22. JC

    JoniC

    Calgary

    2 reviews

    3.0

    2 reviews

    Dined on March 19, 2022

    overall3food4service3ambience1

    Great restaurant if you have kids, not the place to go if you want a romantic dinner

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23. C

    Carlotta

    Toronto

    1 review

    4.0

    1 review

    Dined on March 18, 2022

    overall4food5service5ambience4

    Quiet atmosphere and delicious food! We thought it was a Jem!

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24. TV

    TheVoice2727

    Calgary

    7 reviews

    4.0

    7 reviews

    Dined on February 19, 2022

    overall4food4service5ambience4

    Food was excellent. Steak sandwich, prime rib, ragu, then brownie and banana split for dessert. Victoria was a great server, very helpful and friendly, even if I couldn’t negotiate for a Yorkshire pudding ;-) We’ll be back. P.S. the old fashioned was tasty too.

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25. m

    marg

    Calgary

    6 reviews

    5.0

    6 reviews

    Dined on February 5, 2022

    overall5food5service5ambience4

    Always great at the Banff Park Lodge! We did the weekend prime rib special and it was just delicious. Our server was very efficient - great service and ambiance. In these Covid days,the spacing of the tables at the Crave Mountain Grill is excellent.

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26. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 1, 2022

    overall5food4service5ambience4

    The food was really good. Lots to choice from but pricey.

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27. RD

    RolandD

    Edmonton

    1 review

    3.0

    1 review

    Dined on January 1, 2022

    overall3food4service3ambience2

    The buffet was alright but was very expensive for what was actually at the buffet. I could have easily had a better meal for half the price at an expensive steakhouse. I also didn't like the fact that gratuity was automatically added for a buffet - all the servers do is ask you what you would like to drink and then take your plates away.... Seriously... They could have at least talked up the buffet, or informed us that the non-alcoholic beverages are included in the price and asked us if we would have liked refills...

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28. RM

    RettaM

    Calgary

    23 reviews

    vip
    4.0

    23 reviews

    Dined on December 26, 2021

    overall4food4service4ambience4

    Our family spent Christmas Day in Canmore and Banff and decided to try the buffet at Crave for our Christmas dinner. We all enjoyed our meals and were very satisfied with the selection of traditional Christmas dinner items as well as some tasty specialty selections. The restaurant was fairly quiet and was not crowded so that was a plus for us. The service was very good and our server was friendly and attentive.

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29. M

    Manman

    Calgary

    8 reviews

    5.0

    8 reviews

    Dined on November 28, 2021

    overall5food5service5ambience3

    The roast prime rib dinner was great!

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30. TT

    TimT

    Calgary

    1 review

    5.0

    1 review

    Dined on November 24, 2021

    overall5food5service5ambience5

    See you all over the Xmas holidays. Good food and location

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31. DD

    DDB2021

    Calgary

    2 reviews

    1.0

    2 reviews

    Dined on November 14, 2021

    overall1food1service1ambience1

    Apparently open table app did not worked properly, when we got there they says sorry and can’t accommodate us as there were shot stuff so we had to go somewhere else

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32. OT

    OpenTable Diner

    Edmonton

    2 reviews

    vip
    4.0

    2 reviews

    Dined on September 26, 2021

    overall4food4service4ambience4

    Great breakfast

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33. OT

    OpenTable Diner

    Manitoba

    4 reviews

    5.0

    4 reviews

    Dined on August 27, 2021

    overall5food4service4ambience5

    Just order an item in the menu that you will not usually order.

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34. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on August 8, 2021

    overall4food4service5ambience3

    We had a great meal! Food came out quick and it was a great amount of food for the price! The only thing is that we didn’t realize that it would be in an open part of the hotel, so the ambiance wasn’t as nice for date night but overall we had a wonderful experience!

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35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on August 6, 2021

    overall5food5service5ambience4

    Everything was wonderful simplistic but done well great taste good portion size will return for breakfast when visiting next time

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36. S

    Sprice

    Edmonton

    16 reviews

    vip
    3.0

    16 reviews

    Dined on July 24, 2021

    overall3food3service4ambience3

    Very few diners and very quiet on the Saturday evening that we visited which was during a very gorgeous summer weekend but a time of COVID. Food was good. Service was very good.

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37. AS

    AlexandraS

    Calgary

    2 reviews

    4.0

    2 reviews

    Dined on July 21, 2021

    overall4food5service5ambience3

    Great Bennies and coffee for breakfast, with very good service too!

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38. DS

    DanielS

    Calgary

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 27, 2021

    overall5food5service5ambience5

    Wonderful dinner!!!

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39. CC

    CristianaC

    Edmonton

    2 reviews

    5.0

    2 reviews

    Dined on March 31, 2021

    overall5food5service5ambience5

    Breakfast was above and beyond...very good coffee, and highly recommend the thick bacon and sausages...very nice service as well

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40. OT

    OpenTable Diner

    Calgary

    29 reviews

    vip
    5.0

    29 reviews

    Dined on March 29, 2021

    overall5food5service5ambience5

    The service was excellent and the food was amazing

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