Earls Kitchen + Bar - 16th Avenue - Calgary

Earls Kitchen + Bar - 16th Avenue - Calgary reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. d

   dianne

   Calgary1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Service and good food served piping hot!
   

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2. t

   therese

   Calgary2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Had a reservation for 8:15, didn’t get seated until 8:45! Meanwhile others that didn’t have a reso, were seated before us. Understandably they were very busy but what’s the point in a reservation if others get service before you. Then once seated, told food would be at least 45 min due to the kitchen being backed up. At this point we only had 45 min before we had to leave for a show. So we ordered fries and a couple of drinks, the fries came right away and clearly were sitting under a heat lamp for awhile. They were hard and over cooked. Inquired about our drinks and was told the bar is backed up and the drinks should come soon. Finally asked for the bill (for fries) and the drinks showed up. Literally had to down the drinks and leave. I get they were busy but had we been told this at the door we would’ve left and gone somewhere else. We left hungry and very annoyed.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded 2 days ago

   Hello Therese, We're so sorry to hear that your experience with our service was disappointing. This is not the standard we strive for, and we'd love the opportunity to make it right. Please reach out to me directly so we can learn more and improve moving forward. Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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3. N

   Nathalie VIP

   Calgary21 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 4

   The noise level is unbearable. We had to shout to each other the whole time. Desperately need soundproofing like a lot of the Earl’ chain. Wont be back for this reason. Sad because the service and food were great!
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded 2 days ago

   Hello Nathalie, We're so sorry to hear that your experience with our service was disappointing. This is not the standard we strive for, and we'd love the opportunity to make it right. Please reach out to me directly so we can learn more and improve moving forward. Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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4. J

   Jill VIP

   Calgary1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   Chef yells so loud at his team in Kitchen it ruined our meal. And when asked to keep it down by the Manager he swore at her and said he had more important things to worry about than the customers.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded 3 days ago

   Hello, We sincerely apologize for the experience you had with our service. This is not typical, and we would love to learn more about what went wrong. Please feel free to reach out to me directly so we can address your concerns and make it right. Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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5. J

   Jeanne VIP

   Calgary6 reviews

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had to flag down a waiter to order. He said not our waiter but took the food order. Our waiter came and told us 2 min late for happy hour - even though he took so long to come to our table. We paid bill using gift certificates. It took waiter over 20 min to do this. Then he forgot which certificate had a remaining balance. That took more time. When we left, I spoke to the hostess about our poor experience. She replied with have a fun time at the opera. We were going to the opera that evening and now we’re running late. She couldn’t have cared less about our poor service.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded 6 days ago

   Hello, We sincerely apologize for the experience you had with our service. This is not typical, and we would love to learn more about what went wrong. Please feel free to reach out to me directly so we can address your concerns and make it right. Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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6. L

   Lucy

   Calgary15 reviews

   4.0

   Dined on April 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very nice lunch with friends. Servers were great and super friendly and professional. Very enjoyable tuna poke bowl. Would highly recommend.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded on April 5, 2025

   Hello Lucy, Thank you for the fantastic review! Our team works hard to provide an exceptional experience, and it's great to know that it paid off. We hope to see you again soon! Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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7. B

   Bear

   Calgary7 reviews

   5.0

   Dined on April 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a great spot on 16th! Best Earls experience we’ve had!
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded on April 4, 2025

   Hello, Thank you for the fantastic rating! Looking forward to serving you again soon! Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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8. D

   Dan

   Calgary11 reviews

   4.0

   Dined on April 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   As always the 16th Earls, and really any Earls, has the right mix of great service, good food and a cool setting.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded on April 3, 2025

   Hello Dan, Thank you for the 4 stars! We're happy to hear you enjoyed your time with us. We appreciate your valuable feedback and will continue striving to make every experience a 5-star one. We hope to see you again soon! Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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9. P

   Patricia

   Calgary2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food. Would definitely go again.
   

   Earls Kitchen + Bar - 16th Avenue - CalgaryResponded on April 3, 2025

   Hello, We really appreciate you taking the time to share your experience. It’s always a pleasure to know that our guests enjoyed everything. Come back and visit us again soon – we'll be ready with even more delicious dishes! Clara Blatz Guest Experience Manager clara.blatz@earls.ca
   

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10. L

    Luella

    Calgary1 review

    4.0

    Dined on March 28, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    I really like the fact that we were seated at the back of the restaurant away from the bar and tv’s so my husband and I could actually converse over dinner. I love the comfy chairs and the fact that the tables are big enough to hold all the food and drinks. The young man that seated us was lovely and hung up our jackets for us. The food was really good and came in a timely manner. Our waitress Ruby was great and her attentiveness added to our wonderful night.
    

    Earls Kitchen + Bar - 16th Avenue - CalgaryResponded on April 3, 2025

    Hello, Thank you for your amazing review! We're so glad our team could provide you with great service. Your feedback means a lot to us, and we'll be sure to share it with them. We can't wait to serve you again! Clara Blatz Guest Experience Manager clara.blatz@earls.ca
    

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