Earls Kitchen + Bar - Robson - Vancouver
Please note that our patio tables cannot be reserved after 12:30 pm,
Sorry for any inconvenience
The restaurant initially cancelled our reservation and we had to call to inquire about the cancellation. I was informed by the staff member on the phone that they don’t know why it was cancelled but she will reinstate the reservation. Then she hung up before confirming any information. Upon our arrival, the food and cocktails were amazing as always. The service was disappointing at best. I think we had three servers? One of them was lovely. Another forgot to ring in a food order and never followed up with our first server so she had no clue what we were talking about. They also kept disappearing who knows where. We generally struggle with servers being attentive at this location and we thought maybe it would improve due to the restaurant operating at lower capacity. Turns out, we were wrong. We were also celebrating a special occasion which was never even acknowledged although it was clearly marked while making the initial reservation.
The service was good. The location was good. The stairs were a little too steep and narrow, and I thought there used to be an elevator. My only concern was that my 3 guests requested their steaks be cooked medium and they were definitely cooked welldone. The only people who like welldone, are people who only eat welldone, like me. For most, that's considered overcooked. It's unfortunate when I was bringing out of town visitors and expected they would get a really good meal. But our server was nice and friendly and paid just the right amount of attn to our table. Thank you for that.
Even with the reservation for a birthday, the table that was held for us did not fit 8 people. We ended up splitting up.
The server Emile , was just a sweetheart ! The evening manager handled a difficult customer beautifully ! The customer was in my group which was so embarrassing :( but it was handled top notch !!!
Hi Laurie L, Thank you for being such an amazing guest, it was a pleasure meeting you. I truly thank you for taking the time to share your positive experience with us. I hope to see you at Earls Robson again! -Taylor Kirkland Dinner Manager
We were sat 15 mins after our reservation time and then it took 10 mins just to receive a server. Drinks were good in fast however 2 orders of fries and a small pizza took well over 30 mins to come out. Overall frustrating as we had somewhere to be at 1030. Reso was at 915 didn’t leave till 1045 even though we were there for drinks and quick appies.
Just ok. Service a bit slow but nice waiter. Food wasn’t great and main meal was awful but they admitted they drowned it in sauce?! Ambience is nice but on the loud side. Not going back though.
Messed up our order, forgot us in the corner they put us in and the manager was rude
Great food, and service. I liked that fact that you get a jug of water at the table. There were no salt/pepper on the tables in case you want to add additional seasoning to your dinner.
Came here for Valentine’s Day and had made a reservation in advance. I was greeted politely upon arriving and our table was ready on time. The overall experience and food quality was great, but halfway through our meals, our server practically disappeared and it took roughly 40 minutes to find her and ask for our bill. It’s possible that our server was busy with many tables, but it still set our experience back a bit. I could see myself coming back to this Earl’s someday and giving it another shot!
On one of the busiest nights of the year I'm sure, they were able to attend to all of our needs. I could tell some guests were being difficult (even some within our party) but watched each server/manager handle the situations with grace. Food was delicious, drinks possibly better. Been a long time customer of earls but have to say in recent visits I've noticed that although prices are higher than they used to be, the quality is great.
The service and the ambiance were really good! I had a great time with my friends!
Charming service. Very helpful and knowledgeable. For UK taste, the food was very heavily dosed in sugar
it is a good option for Friday lunch with colleagues. Usually they have table available when you just pop up without reservation. The food tastes are good. you can find a good variety of food for vegans tin the menu.
Easy to get to and convenient for our out of town friends to meet. A Monday night so not crowded. The food was great. The waitress was slow though and we had to ask her several times for water refills! It wasn’t busy so no excuse for that!! Consistent good food.
The food was good, but we were really dissapointed you took garlic fries off the menu. Highlights were Caesar salad ( always good) the dynamite roll, cauliflower and calamari. Although offering a yogurt based sauce in addition to aioli is nice as it can be a bit too rich to eat aioli with calamari in our view. Spinach dip was ok , not great. I much prefer your old spinach dip from years ago - much more flavour ( artichokes, onion, peppers etc).
Thank you very much Jill for taking the time to share your positive review! We really appreciate it. Thank you for the feedback as well on all the dishes. We are changing our menus seasonally and this will be passed along to our Culinary development team. Thank you - Austin Axenty - General Manager
Decent food but very weak wine list - the entire reason I went was for half price wine night - did the same in Denver was able to access good wine at a great price - not so at the location - time to up your game.
It was amazing . Gave us this really romantic spot next to the light and came to check on us practically every 5 minutes. Loved it. Would recommend Any day.
Thank you for taking the time to share your positive review! We are so happy to hear that you had such a great visit the last time you dined with us. We hope to see you again soon!
It was a gloomy, cold snowy night - only 2 servers. Two strong, amazing women held the fort as your amazing servers. You training, and their amazing customer service, wowed me and my 2 guests from Ottawa. Thank you!!!
Good food and service. We were with our grandkids so maybe more “kid options”
Excellent experience. We were welcomed back by Manager Austin and had an excellent experience. The table, set or and food were all excellent. Will visit again.
Earls is the best restaurant for me in terms of their hospitality. I have a huge shellfish allergy so I always let the servers know anywhere else I go but it’s a standard question that they ask about here and at this particular location the manager came over to my table to reassure me that my entire meal would be prepared in a separate part of the kitchen and was specially cleaned. He personally served the food as well to limit the cross contamination risk from other servers which is something that absolutely beyond their control.
Thank you very much for taking the time to share your 5-Star review! We look forward to seeing you next time! We take all allergies seriously and are glad you noticed :)
I wish I could give ZERO star. We arrived on time for our reservation on NYE, was seated and left seated for at least 15 minutes with no service, no water, nothing. Tried waving our hands up only to be ignored by floor staff. So we left.
Luckily, Ebisu across the street was able to accommodate us and we had a great time, they even handed out free shots at midnight.
Thank you for taking the time to share your review. Feedback is a gift and it allows us to make the necessary changes to be better. My name is Austin Axenty and I am the General Manager here at Earls Robson and I would love to have the opportunity to apologize and make things right with you. Please email me at firstname.lastname@example.org and I will get back to you shortly.
The food & drinks were good but the restaurant itself is a bit dated compared to their other locations. Plus, they stuck us all the way in the corner. Wasn’t the vibe we were looking for on a low key dinner date.
Hello kfnd, my name is Austin Axenty and I am the General Manager here at Earls Robson. Open Table only allows me 500 characters to respond so I was hoping I could get the opportunity to connect with you via email to ask some more questions surrounding your last visit with us. Im sorry to hear it was not a positive one. Thank you for your time and feel free to reach me at email@example.com and i will get back to you ASAP. Cheers,
yes reservations on New Years eve is a must.
We had a great time with our 3 teen age granddaughters
Sharon! I am very glad to hear you and your granddaughters had a 5-star experience with us on New Years! Thanks for taking the time to share your review
Best meal I have had in a long time. Tasty, delicious and good size portions.
The environment here is really wonderful. The food is nice and the service is good, but the cocktails I had was not really good..I can only taste vodka with ice and soda. Tasteless..🤣🤣
Wow! I had a great time for my birthday at Earls.
As always so special and great!
I came here last year, and it was great. I tried to make it a tradition so I booked a table at Earls on robson and it was great again and even better!
Always and always recommend earls, especially for birthdays.
I love the old school so much!
Thank you for great service and amazing food!
We were late by 15 minutes but I phoned to let them know. We did not order for 50 minutes as we were waiting for a 4th person … the server was very nice, not pushy, it made the whole lunch an enjoyable time. We get together once a year at Christmas at your restaurant and we will be back next year ! Thank you.
Amazing to hear GAL1! Thank you very much for taking the time to share your 5-star review! We look forward to seeing you next year :)
It's difficult to know where to have lunch when you are have a limited time. We were fortunate in that our server was both friendly and efficient.
Food was amazing, the view outstanding. Our only complaint was that we found the noise level pretty high.
I’ve been there for a business dinner and everything was pretty good.
Hello Deena, Thank you so much for taking the time to share your review of Earls On Top. We are glad to hear you had a positive experience with your business dinner! Cheers,
Great brunch! Our server was not great. She rarely visited our table.
The service was not good. Server was friendly but never came back to offer another drink when drinks were empty or at the end if we needed dessert or anything else. Never saw her again after food was delivered.
Although we had a reservation, we had to wait for 10 minutes in a packed little corridor as people pushed through to get to the washrooms. Food was pretty bland. Service was very good despite that fact they were very busy. Would not recommend or return.
I expected more.
At the time of booking I asked if it would be a problem to be in and out in an hour for lunch (we were on business), and the reply from Earl's was 'no problem'. Unfortunately, this was not the case.
The restaurant was not busy, i'd guess 1/2 full but service was generally lacking and for some reason the kitchen was particularly slow. It took close to 45 minutes from the time we ordered our food til the time we received it, and 4 of the 6 of us ordered salads! No explanation from the wait staff. So either this is normal (and they never should have claimed we could have a 1 hour lunch) or they were negligent with our group and failed to acknowledge it. Either way, I was unimpressed.
Hi Laura, Thank you for taking the time to share your review. Feedback is a gift and it allows us to make the necessary changes to get better. I apologize for the poor level of service you received from our team on your last visit with us, it was not our standard. If I could get in contact with you via email I would be extremely grateful! I would love to follow up with my team to ensure it is fixed for the future. Austin.firstname.lastname@example.org
We chose Earls restaurant because the price and quality of the food is consistent wherever we dine.
Usually the noise level at Earls is above what I consider tolerable. Having a table away from the bar area worked well. We were able to have discussions without too much ambient noise interfering with us.
We chose a few items from the Test menu Gyoza and Scallop risotto. Thumbs up!
Hello RNST, Thank you very much for taking the time to share your positive review of Earls Robson! Glad to hear you enjoyed the Gyoza and Scallop RIsotto. On November 6th we will be having some newer dishes take the stage as well! Cheers,
We really enjoyed the food it was delicious, good portion sizes and the presentation was pleasing. The environment was comfortable and relaxing.
Thank you very much Bonnie for taking the time to share your positive review!
Great food. Clean, modern environment. Friendly staff.
Thank you very much for taking the time to share your 5-star review of Earls Robson! We really appreciate it.
Good value for money in a very expensive city. Good food options. A few more kid-friendly and gluten free options would be nice.
Hello Andries, Thank you very much for taking the time to share your Five-Star review. Thank you for your feedback when it comes to offering more kid friendly and gluten free options. Cheers,
Group of 12 people. We all ordered a pint if beer and it took the server over 22 minutes to bring the order and they still messed up.
Hello YG, Thank you for taking the time to send us your feedback on your most recent visit. My name is Austin Axenty and I am the General Manager here at Earls Robson. I am very sorry for the delayed service you and your party received from us. If you would be kind enough to send me an email at email@example.com I would be extremely grateful. I would love to connect with you to make things right. Sincerely, Austin Axenty
As always, friendly and efficient service and superb food.
Still our favourite place in Vancouver.
Hello Derek! Thank you very much for taking the time to share your Five-Star Review of Earls Robson. We love being your favorite and thank you for that honor :) See you soon!
Earls Kitchen + Bar - Robson - Vancouver offers takeout which you can order by calling the restaurant at (604) 669-0020.
Earls Kitchen + Bar - Robson - Vancouver is rated 4.2 stars by 158 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.