Earls Kitchen + Bar - Test Kitchen - Vancouver

Earls Kitchen + Bar - Test Kitchen - Vancouver reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Travis VIP

   Vancouver3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was terrific! Food was great as always
   

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2. G

   Gemma

   Vancouver1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Our server Ashley was very nice and efficient - food was definitely underwhelming...and prices at happy hour did not reflect the quality or quantity of the food
   

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3. A

   Aline

   Vancouver1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked a reservation for my graduation celebration and everything was perfect. The customer service exceeded our expectations. Everyone was incredibly kind and accommodating. The food was delicious and it was hard to choose with so many amazing options on the menu. The drinks were just as good. We’ll definitely be coming back!
   

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4. P

   Paul

   Vancouver1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service, even the chef having his meal beside our table come help get me a new utensils I dropped. Amazing team, good food and excellent service from everyone working in the restaurant.
   

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5. S

   Steve

   London11 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Quite a few items missing from the menu having ran out. Very dark in there and strugglesd to see what I was eating. Food was ok.
   

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6. B

   Barbara

   Vancouver14 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A vibrant atmosphere, great service. We tried a couple of the test menu items. Lemon meringue to die for!
   

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7. L

   Lynn

   Vancouver16 reviews

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Earls staff were professional and had a table we really liked so we could watch the hockey game. Great service and food!
   

   Earls Kitchen + Bar - Test Kitchen - VancouverResponded on May 14, 2025

   Dear Lynn, Thank you for your 5-star review! We’re so glad to hear that you enjoyed the table and could catch the hockey game while enjoying great service and food. It’s wonderful to know that our team helped create such a positive experience for you. We look forward to welcoming you back soon for another great visit! Best regards and yours truly, Amir Farhadpor Guest Experience Manager
   

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8. R

   Raman

   Vancouver1 review

   2.0

   Dined on May 12, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was good! However, service was not good. We had 4 different servers because it was so busy. There was no follow up or no last call for happy hour. Then we waited for 30 mins just to get our bills. Food was good but service was not.
   

   Earls Kitchen + Bar - Test Kitchen - VancouverResponded on May 14, 2025

   Hi Raman, Thank you for sharing your feedback. I’m glad to hear the food was enjoyable, but I’m truly sorry the service fell short. Being served by multiple team members, missing a last call, and waiting an extended time for your bill is not acceptable and does not reflect the standard we strive for. I’ll be addressing this directly with the team to ensure your experience is taken seriously and that we reinforce the importance of timely, attentive service. Thank you again for bringing this to my attention. I hope we’ll have the opportunity to welcome you back and deliver the experience you rightfully expected. Please send me an email at taylor.kirkland@earls.ca so we can make this right for you. Best Regards, Taylor Kirkland Guest Experience Manager
   

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9. B

   Bev

   Vancouver29 reviews

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Loved the table. Nice quiet corner. Food was good. I had the salmon, this dish needs a little something. Fish was excellent but rice plain and only one veg, overly salted. Perhaps a nice fruit salsa and another veg to brighten the plate. We were forgotten a little too long at the end of service. But overall good.
   

   Earls Kitchen + Bar - Test Kitchen - VancouverResponded on May 14, 2025

   Dear Bev, Thank you for your thoughtful 4-star review. We’re glad to hear you enjoyed the table and your overall experience. I appreciate your feedback regarding the salmon dish, and we will certainly take your suggestions into consideration to enhance the flavors. I’m also sorry to hear that there was a delay in service at the end of your visit. We strive to provide attentive service, and your comments will help us improve. Please feel free to reach out to me directly for any future bookings, and we’d love to have you back for a perfect 5-star experience. Best regards and yours truly, Amir Farhadpor Guest Experience Manager amir.farhadpor@earls.ca 778-680-5007
   

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10. R

    Ronald

    Vancouver2 reviews

    4.0

    Dined on May 11, 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    We had a wonderful Mother's Day brunch. Earls is very accommodating for people with disabilities. ❤️
    

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