East Side Mario’s - Hamilton - Upper James St

3.7
18 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$30 and under
icon/ic_cuisineCreated with Sketch.
Italian
Top tags:
  • Casual
  • Child-Friendly
  • Lunch
Welcome to East Side Mario’s! We opened East Side Mario’s in 1987 to bring a little taste of Italy to our guests. Our goal was to bring you the hospitality and passion for great food that Italians are known for around the world – and have a little fun doing it. We’ve evolved over the years, but always with a focus on giving you delicious Italian meals at great value. Good times and great Italian meals…that’s East Side Mario’s.
What 18 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.7
Food
3.9
Service
3.5
Ambience
3.8
Value
Noise · Moderate
85% of people would recommend it to a friend
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OT
Toronto
1 review
Dined on February 24, 2019
Overall 3Food 2Service 2Ambience 1

Just really slow service
The food wasn’t that great

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a
Toronto
2 reviews
Dined on February 17, 2019
Overall 5Food 5Service 5Ambience 5

Soup salad bread combo is really good. Portions are large.

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MO
Aberdeen
1 review
Dined on February 10, 2019
Overall 1Food 1Service 1Ambience 1

It was a very bad experience I have been there for 25 minutes and i left

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AC
Toronto
1 review
Dined on February 8, 2019
Overall 3Food 3Service 4Ambience 3

The booth we sat in was horrible... large (6 seater green) ....family on the other side with kids constantly staring at us ... standing on the booth and leaning over.....and kicking the seat. Booth back was not sturdy at all and was constantly vibrating 😡 will not go back to that location. Food was not very good, not how it was before the renovation unfortunately

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JW
1 review
Dined on February 6, 2019
Overall 4Food 5Service 3Ambience 5

There was 6 of us, we went on a Wednesday night, it was quiet, about 30 patrons but the service was slow. My daughters pasta from the pick your own food menu tasted like plastic. There was no trouble in sending back her meal and the replacement did not taste like plastic. The large salads and warm bread are a welcome addition to a delicious meal.

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OT
Toronto
2 reviews
Dined on January 17, 2019
Overall 5Food 5Service 5Ambience 5

Amazing experience as usual. Great value and amazing server. This location has been superb since reopening under new ownership. Will be back soon.

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JG
1 review
Dined on January 12, 2019
Overall 4Food 4Service 4Ambience 3

We enjoyed our dinner to celebrate my son’s birthday. Reservations were easy to make and we had no issues getting seated right away. There were eight of us and reserved table was waiting for us. Food was hot and tasty, serve was very good and timely. The only thing I did like was the noise. It was hard to hold conversations at a normal tone.

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R
1 review
Dined on December 29, 2018
Overall 3Food 3Service 3Ambience 2

We booked our reser action with open table and when we got to the restaurant they didn't have it cause the system was down so that was a huge hassel

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T
1 review
Dined on December 28, 2018
Overall 2Food 3Service 4Ambience 3

When we arrived, we were told they don’t pay attention to reservations on open table. We had to wait 1/2 hour for them to put a table together. The food was luke warm at best.

Not impressed. These are reasons I had not been to ESM in over three years. It hasn’t changed. Low end everything.

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KC
Toronto
2 reviews
Dined on December 27, 2018
Overall 5Food 4Service 5Ambience 4

Our waitress was awesome and so great with the kids. I’d would definitely want to have her be our server.

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VV
1 review
Dined on December 8, 2018
Overall 1Food 3Service 2Ambience 4

This restaurant is not running very well. I had a reservation for noon. Hostess not not ready. Didn’t have the reservation at the front of store. Had to wait. Needed a table for 6. Put us at a table for 8 but didn’t remove the 2 chairs to make it more comfortable for us. The waitress took forever to remove our dirty dishes. The manager was just wondering around. He could have helped. Had children fancy drinks to go. I know it’s not a usual request but the children were getting restless. When we were leaving I noticed that half of these expensive drinks were still in there glasses on the bar. I paid full price for them. This is the second bad experience at this location so I will not be returning. Great place to take children but not for such lousy service

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TE
1 review
Dined on October 26, 2018
Overall 3Food 2Service 4Ambience 4

3 adults and a child.
We had a good time, althought the only dish that was hot was our childs pizza and the ceasr salad had barely any dressing, we had to ask for more, the second bowl the dressing was on the side. Weird!
Thanks for reading

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FD
1 review
Dined on October 26, 2018
Overall 5Food 4Service 5Ambience 3

Everything except Caesars salad very little dressing. Dressing was scarce and very dry.

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KN
1 review
Dined on October 13, 2018
Overall 3Food 1Service 5Ambience 5

Was hoping that the food would have improved since it was renovated. I ordered a chicken club and the bun was stale. The waiter was fantastic.

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CC
1 review
Dined on October 8, 2018
Overall 3Food 3Service 4Ambience 3

Everything was fine. It was disappointing not to be able to use my gift card. That is why I chose to go to the restaurant.

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D
1 review
Dined on October 4, 2018
Overall 3Food 3Service 5Ambience 3

Unfortunately all of the computer systems were down in there for my reservation for sex was not accessible so they had no idea we were coming and therefore not prepared so we had to wait to be seated and then it was chaos for the bill at the end

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VB
1 review
Dined on July 22, 2018
Overall 4Food 4Service 3Ambience 4

I ordered a vegetarian pizza, I received a pepperoni pizza instead. The waitress had to reorder another pizza with the chef. It was satisfactory.

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JC
Toronto
3 reviews
Dined on July 20, 2018
Overall 4Food 4Service 3Ambience 3

I hope it was just cause all the servers and staff were new after the refit but the service was the worse thing about the experience. Slow and forgot to bring stuff Repeatedly requests for salad and bread refills were slow in coming. Food once it arrived was tasty though.

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