East Side Mario's - Kirkwood
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Good choice for families. Accommodating and friendly staff. Thank you for allowing us to get out of the house for dinner as a family
This was my second time eating at this location. Unfortunately while the food is great, the service is not. Me and my friend were sat at our table and no server came to see us for over 10 minutes. The hostess then came over and said someone would be over to us soon, I guess she noticed we had not been spoken to either. The restuarant was very quiet (it was a Tuesday night) so it is not like it was busy. When our waitress finally came over, we ordered our drinks and food. My friend received her drink, I did not receive my wine. No biggie I thought it must be coming soon. After waiting for 10 minutes, then another waitress came over with our salads I asked about my glass of wine, she said she would go check on it for me. Literally almost 5 more minutes later our waitress came over and told me it would be another 2 minutes for my glass of wine. Really? For one glass of wine on a non busy (I mean I literally only saw 4 other tables with people) night, we received our waters and salads and I was finished my salad when I finally received my glass of wine. The sad thing is the first time I visited the restaurant about 6 months ago I had very poor service like this as well. Had to keep asking for things. Will not be back unfortunately.
Just a bit slow but understandable because it was New Year’s Eve.
They've made some really good menu changes. The location is updated from the previous restaurant & it is bright & roomy. We enjoyed our chicken with goat cheese & customized calzone. Service team seemed a little disorganized.
Thank you for your review Norma! I am also a big fan of the calzone!!! Hope to see you again soon.