Fairmont Banff Springs – Riverview Special Events
Mother’s Day celebration
have dined on a number of occasions at this site and enjoyed each time however this mothers day special was a real disapointment with terrible service, cold food, limited supply buffet plates empty.
We were there for Mother’s Day Brunch for the first time in five years. After raving about how good this brunch was to my family in years past I booked the whole family in. The best thing about this brunch was the location!!! The price was outrageous, $85 per person is okay, but racking on another $20 per person for tax and tip was outrageous as the service was way below what I have come to expect from the Banff Springs. We were clearing our own plates and putting them on the empty table next to us. We waited at least a half hour for the tea to arrive!! Was not impressed. Many of the dishes were not hot enough, in particular the soup was lukewarm at best. One of my favorites from years past was the lamb and there was no lamb this year. The seafood was pretty good, the fresh cooked mussels were a very nice touch. The salad selection was abysmal. My father who is a celiac only wanted ice cream for dessert and they were out of vanilla, his favourite. To top it off we paid $40 for parking. We will not be coming back for this brunch, I hear the Rimrock does a great job.
Great event in a truly remarkable location!!
Banff Springs is always a lovely brunch for an occasion. Our service this time was not exceptional and I would like to see at least a few gluten free items. It would also be nice to see some fruit or lighter items. Beautiful spread but heavy!
Amazing Mothers Day Brunch, delicious food and great options. Room could’ve been brighter, decor be spiffed up a bit for the room ambiance
This is a special destination for Easter Brunch. The food, service and ambiance was very good.
The extra, unsolicited, deliveries of chilled shrimp, including the one after dessert, were a little excessive.
Service was decent but not particularly friendly. The food was average at best. Chicken was over cooked.
The food was excellent and I would love to go more often.
Very nice atmosphere, great service, and beautiful food presentation. Unfortunately, one meal was undercooked, and one was overcooked.
This was supposed to be a festive buffet for Christmas Dinner. We couldn’t get an earlier table, so waited until 8.45pm, we wish we hadn’t. Not sure where the festive was but apart from a few snowmen the room wasn’t very festive. The food was terrible and looked like it has been sitting out for hours and the roast element of the buffet was again very poor. The roast beef was so rare that blood was dripping off the serving dish. The turkey was very dry and the potatoes weren’t roasted but new potatoes put in the oven for a few minutes. Such a disappointment for our family Christmas meal. It was also very very very expensive.
Very nice atmosphere and the food excellent. Very wide range of dishes and cooked to perfection. Busy evening and felt a little rushed by waitress who presented the bill the minute we sat down with dessert...even though there were plenty of other tables free and no line up.
Xmas Day Dinner: 1st Sitting - Quickly run out of turkey & pork and not replenished . . .this is Xmas! - oysters stale & dry - hot seafood excellent - labeling misplaced & somewhat confusing - wine selection poor - no obvious explanation as to how some displays were to be utilized - there should have been other options for fresh fruit than simply squering pieces for dipping - anything wrong with a goose at Xmas? - this was the reason we cancelled our brunch reservation for Boxing Day - we felt the Hotel had fallen far short of the quality we've experienced many times in the past years.
Buffet was comparable to the Wynn hotel in Vegas, smaller but food quality was strong. Overall staff was very good. Server we had was displeased with the amount of tip we left and didn't hide it. We felt it was reasonable since he got us one set of drinks and cleared one set of plates. We or others did the rest. The overall experience was overpriced at $85 per person. I would likely go back as a special occasion but not often due to the price. After spending that plus parking plus other costs at the Hotel I didn't appreciate the attitude of the serve, left a bad taste for the evening.
Excelente servicio , atención y muy buena comida.
While the service is warm and friendly, the food offerings are just odd. They seem basic, but they all had a strange twist that left out entire group with full plates and a large dinner check. Total misfire which is too bad given the wonderful hotel experience. Skip this spot for one of the many other offerings at the Fairmont.
This is the first time I didn't enjoy the Sunday brunch there. Not sure if that was because we were the last seating or the quality of food went down. There was not that much to choose to compare to what I was used to dine there for the last 20 years. Really disappointing, especially after paying $49.00 plus per person. The dessert table was not great either.
Beautiful buffet with excellent service! Always a special treat to eat at the Banff Springs!
Went for brunch with Santa- delicious offerings replenished frequently, great service, lovely touches for the holiday season. Nearly everything we tried was very tasty, nothing was bad (a few things not our favourite). Totally out of the ordinary dishes as well as perfectly executed classics. Very accommodating for our daughter. Santa and Mrs. Claus aesthetically legit and friendly.
We have been going for brunch at the Banff Springs for many years now as part of our Christmas tradition but I think this may be the last. Service was excellent but the food was a big disappointment this year both in quality (overdone meat, cold food) and quantity as it seemed there were fewer choices than previous years (specifically seafood options). We expect more for our money than we got this year and it’s a shame as it’s always been something we’ve looked forward to at this time of year.
Waiter, Matthew was very nice and personable, great staff!
Brunch with Santa! It was a wonderful time!
Wow. Seriously the most amazing brunch buffet ever. Pricy but totally worth the splurge.
Been here a few times and loved it every time.
Would love to go there again.
I hope they open the noodle bar again.
Service was GREAT! Wonderful staff. It’s a shame that “brunch food” is so expensive. It would have been fine if the quality was better. Unfortunately the majority of food was very bland. So tasteless. The only thing that was up to par was the bread pudding with caramel sauce. That was delicious and the highlight of the meal. The tiramisu broke my heart! My favourite dessert that tasted like nothing. Tell your chefs not to be afraid of flavour. Especially if you’re charging so much for food that Dennys could have cooked better for a 1/4 of the price. I am hoping to try dinner there and hope it’s better than the brunch. Fingers crossed!
Great food overall and the service of Janelle was exceptional. I left a $ 20 tip for her after she authorized my Credit Card but for some reason that amount was not charged and I feel really bad she did not get it.
I love the tables setups. It leaves enough space between tables. Great dining environment, and most at all the food was fantasy. Love to come again.
Excellent, always a favourite if you're spending a special day in Banff.
Always a pleasure and never an issue. Food is delicious and the experience is keep us coming back.
We were seated near the window which offered a beautiful view of the mountains and our service was amazing. The beef tenderloin was delicious but the Mac and cheese with salmon and prawns ok and I don't know that it's worthy of being on the menu with the other items. The cheesecake was delicious.
We received excellent service throughout our brunch. Excellent food choices. Great omelette station, main food area and delightful desserts....
First time at Bow Valley Grill.
Excellent service ,food and mountain views .
We look forward to a return visit.
Our server was very good with our kids and looked after our every need. The food was good and drinks were great. We would go back for sure.
The food is excellent. It is quite pricey but they really have it all.
Need more neat, I feel that every thing was made for Asian people.
We had Sunday brunch and Monday breakfast at the Bow Valley Grill. Both were less than memorable. Buffet food quality was mediocre to poor. Table drink service was good. I suggest asking for a menu and ordering from their menu, rather than getting the buffet.
Excellent food, amazing service.
Saw recommendation for brunch and it was very nice. Lots of good food choices, lovely service, great for kids, great excuse to visit the Fairmont and we hiked to the Falls first. Good value.
The service was excellent here. The food is amazing. It's pricy, but we'll worth it.