Fogo de Chao - New Orleans

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1. HD

   HeatherD

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   overall3food3service2ambience2

   The food was good but way overpriced. The service was not great. They charge per soda, no refills. We had to ask for refills for our soda and water. Never ordered food they just assumed we would eat the buffet and never came back around to even ask so we ate the buffet. My husband ordered an alcoholic drink and never received it.
   

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2. OT

   OpenTable Diner

   Washington DC

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service3ambience3

   It was great but then the waiters started rushing us out and kept coming to the table even though we were still waiting on dessert ☹️
   

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3. OT

   OpenTable Diner

   New Orleans

   4 reviews

   vip
   1.0

   4 reviews

   Dined 6 days ago

   overall1food2service1ambience4

   I’ve been to many Fogo de Chao locations; including this one previously. It’s normally a fun entertaining outing with lots of good meet and an amazing”garden bar.” So disappointed here. The service was awful, needed to make multiple requests for things like sides (that are normally delivered shortly after seating); gauchos would consistory pass our table and require us to flag them down for service…and maybe 1/2 of the meats on the menu were actually offered. I might go back to another location but not this one…ever.
   

   Fogo de Chao - New OrleansResponded 1 day agoYour experiences should always be remarkable, no matter the location, so we're disappointed to hear we let you down. We would be grateful for a chance to make it up to you. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
   

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4. OT

   OpenTable Diner

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined on May 29, 2023

   overall5food5service5ambience5

   Fogo was excellent as always. My husband and I invited his parents and aunt from Germany. It was an overall great experience.
   

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5. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on May 28, 2023

   overall2food2service1ambience2

   He ido a otros restaurantes brasileños en florida y nada que ver , la atención aquí muy lenta , y no tienen tanta variedad 👎🏻 .
   

   Fogo de Chao - New OrleansResponded 6 days agoEstamos desanimados por su calificación de 2 estrellas, ya que su completa satisfacción es nuestro objetivo. Nuestro equipo siempre debe estar circulando para garantizar que nuestros huéspedes puedan disfrutar de nuestra variedad. Dado que no podemos incluir nuestra información de contacto directo en nuestras respuestas según OpenTable, no dude en ponerse en contacto con el equipo de administración llamando directamente al restaurante para analizar su experiencia con más detalle. Gracias.
   

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6. OT

   OpenTable Diner

   Caribbean

   2 reviews

   vip
   1.0

   2 reviews

   Dined on May 28, 2023

   overall1food2service1ambience1

   We came here for our anniversary. Worst decision ever. This was our second time dining here, the first time was amazing. This time it was horrible. The service was slow and our waitress only came once. ONCE! The food came fast but our sides took forever and we’re never replenished. (We ordered the New York strip Wagyu and did not do the churrasco experience ) no one asked us how the food was, no one brought us more sides. We had to hunt down other waiters for water. It was terrible. And at the end of it all we didn’t even get the right meal. We got the wrong steak. Our waitress said at the end of it all, “ this is New Orleans restaurants, get used to it” I’m literally from New Orleans. This was terrible, do not go. All of the people seated next to us had terrible experiences as well. As a couple who was doing the churrasco experience was only given meat 5 times. 5 small pieces of meat for 65$????? Take your risk, I won’t do it again. Not worth it.
   

   Fogo de Chao - New OrleansResponded 6 days agoYour anniversary celebration should have been amazing, and we're sorry to hear that we missed the mark for you. We value your feedback and would be grateful for a chance to give you a better experience in the future. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
   

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7. D

   Diningfamily

   New Orleans

   2 reviews

   2.0

   2 reviews

   Dined on May 27, 2023

   overall2food2service1ambience3

   This was my third or fourth visit to this location. Unfortunately, it may be my last for a while. The service during this visit was almost nonexistent. In addition to the delivery of food being slow, it was missing essential complimentary items, ie... seafood tower with no butter or lemon. We tired of asking for service and the long waits in between. I was highly disappointed this time around. Management provided a $25 bill credit, but it did little to compensate for the bitter taste of lack luster service.
   

   Fogo de Chao - New OrleansResponded 7 days agoYour experience at our restaurant should always be better than the last and we're sorry to hear that the service was lackluster. We would like to work towards giving you a better experience in the future. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
   

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8. JB

   JasonB

   Anchorage

   2 reviews

   2.0

   2 reviews

   Dined on May 25, 2023

   overall2food2service1ambience2

   It felt like our waiter was ignoring us all night, most of the meat was overcooked, we couldn't wait to get out of there.
   

   Fogo de Chao - New OrleansResponded on May 26, 2023Jason, it's our goal to provide high-quality food and positive experiences, so it's disappointing to read about your dissatisfaction. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
   

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9. OT

   OpenTable Diner

   New Orleans

   1 review

   vip
   4.0

   1 review

   Dined on May 25, 2023

   overall4food4service2ambience4

   Not enough staff working to adequately provide great service in dining room.
   

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10. OT

    OpenTable Diner

    New Orleans

    1 review

    3.0

    1 review

    Dined on May 25, 2023

    overall3food5service3ambience5

    We had to wait 20 minutes before going to a table because there was 1 guy missing on a 8 persons table. The restaurant was 40% full and still had to wait.
    

    Fogo de Chao - New OrleansResponded 5 days agoWe are sorry to hear about your experience as we never want to keep a guest waiting. Please know that your feedback is important to us and we will be going over your comments with our team. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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11. OT

    OpenTable Diner

    New Orleans

    5 reviews

    1.0

    5 reviews

    Dined on May 20, 2023

    overall1food4service1ambience2

    Table service was horrible. The main function of the server at this restaurant is to take the order and keep the drinks topped off. Both were a massive fail. 10 people got the exact same “ experience” and a pretty simple drink order, and the entire bill was a mess. Seem to take forever to get the table server back to the table for simple things like ice tea and drink refills. Seems to be no supervision servers seem to do whatever they want and how they want it. Don’t even know it’s on the menu. front desk staff needs to work on their people skills. Food is good. Just overall a less than enjoyable experience for the value.
    

    Fogo de Chao - New OrleansResponded on May 22, 2023We aim to provide prompt and efficient service, and we're sorry that we fell short. Your feedback is important to us and we will be addressing your comments with our team. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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12. MS

    MarcoS

    London

    1 review

    3.0

    1 review

    Dined on May 19, 2023

    overall3food4service2ambience3

    overbooked, had to wait with excisting reservation
    

    Fogo de Chao - New OrleansResponded on May 22, 2023It is never our intention to keep you waiting, Marco, as we take reservations seriously. Your feedback is valued, and will be discussed with our team to ensure your next visit exceeds your expectations. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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13. c

    creolediva

    New Orleans

    20 reviews

    vip
    5.0

    20 reviews

    Dined on May 16, 2023

    overall5food5service5ambience5

    A wonderful experience. Celebrated a birthday and had a great time. The service of the meats available was amazing. The market bar and offerings were delicious. Only wish we had room to eat more.
    

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14. AJ

    AnthonyJ

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on May 15, 2023

    overall5food5service5ambience5

    Real nice great atmosphere food was great need more items on salad bar and
    

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15. OT

    OpenTable Diner

    New Orleans

    2 reviews

    vip
    2.0

    2 reviews

    Dined on May 15, 2023

    overall2food3service2ambience2

    I have been to forgo de chao many times but this experience was below level. Food was good but service was poor. Will think twice about going back.
    

    Fogo de Chao - New OrleansResponded on May 16, 2023We strive to deliver excellent service, and guest satisfaction is imperative to our team. We'd be grateful for an opportunity to address your feedback in hopes of turning things around. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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16. OT

    OpenTable Diner

    New Orleans

    2 reviews

    1.0

    2 reviews

    Dined on May 15, 2023

    overall1food1service1ambience1

    Mother’s Day . My reservation was for 7:30 , lets keep that detail in mind . We were seated . Started with drinks . 40 mins go by before we’re served anything but the INSTANT MASHED POTATOES and bread so we help ourselves at the salad bar ( which isn’t as advertised, the options were very slim) . 15 mins after getting a salad, finally some meat start coming out . This is where it takes a turn . After the first option of meat no one came back to our table until another 30 mins later . In between that time I asked the Manger ( white male) if he knew where my server was , I hadn’t seen her and would like some bread while we’re waiting . He promises to get it out . Another 30 mins . No bread , no food , no waiter . At this point I pull the manager to the side to let him know the bread never came out and the server STILL hasn’t checked on us . I let the manager know that I just want to leave and don’t care to even eat anymore. He asked me to stay since it’s Mother’s Day he’d check the kitchen for me to get some stuff out . 20 MINUTES LATER , HE BRINGS OUT BURNT BREAD AND AN APOLOGY. Still no meat . Another 20 mins later the meat FINALLY COMES OUT , but guess what UNDERCOOKED! The Man cutting the meat for us even said it was undercooked would I like something else . I refused . Asked for the check , which took forever as well . It was a small discount Applied, didn’t equal the terrible experience I had . Didn’t get out of this place until 10:20 .7:30 to 10:20 and I had a small salad , two samples of meat and burnt bread . I felt like I was being held hostage. Doubt I’d return or refer anyone . Seems seriously understaffed and unorganized.
    

    Fogo de Chao - New OrleansResponded on May 19, 2023Serving our guests in a timely manner is important to us, so it disappoints us to hear this was not the case during your visit. We appreciate you bringing this to our attention, and we will be sure to address this with our team. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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17. OT

    OpenTable Diner

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service4ambience3

    Food was very tasty and plentiful ignore all the negative reviews and see for yourself
    

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18. OT

    OpenTable Diner

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    Great Service Good Food My Family Enjoyed It & Was Very Pleased
    

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19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    overall1food1service1ambience3

    -waited so long to service us -they kept bringing sausage and chicken. barley any steak or lamb. -and waited long to give drinks or water ! felt like a waste :/ then it was mothersday
    

    Fogo de Chao - New OrleansResponded on May 16, 2023We are disappointed with your remarks, as this does not resemble the friendly and attentive service we aim to deliver. We'd appreciate the chance to speak to you offline, in hopes of regaining your trust. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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20. BW

    BriereW

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    I took my grandmother for Mother’s Day and we both enjoyed the service and the food very much! She had a great experience!
    

    Fogo de Chao - New OrleansResponded on May 17, 2023Thank you for celebrating at our restaurant! We're glad you both enjoyed everything and we look forward to having you back for future occasions!
    

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21. QE

    QuilaE

    New Orleans

    3 reviews

    1.0

    3 reviews

    Dined on May 14, 2023

    overall1food1service1ambience3

    Worst experience I’ve had since they opened in New Orleans. Our party was ignored for at least 20 minutes after we were seated. We didn’t receive meat service for at least 30 to 40 minutes after we were seated and when we did the taste / quality was awful. A waste of $500! I feel robbed!!!
    

    Fogo de Chao - New OrleansResponded on May 16, 2023Your experience should have been amazing, Quila, so please know we take your feedback to heart. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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22. OT

    OpenTable Diner

    New Orleans

    4 reviews

    5.0

    4 reviews

    Dined on May 14, 2023

    overall5food5service5ambience5

    It was our first visit, but it definitely won’t be our last! The service was incredible! Every single person, from the hostess to each server, was exceptional and accommodating, and the many choices we had from the salad bar to our meal were simply amazing!
    

    Fogo de Chao - New OrleansResponded on May 15, 2023We're glad your first Fogo experience was a success! Thank you for visiting our restaurant and please know that we look forward to serving you again!
    

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23. OT

    OpenTable Diner

    New Orleans

    2 reviews

    5.0

    2 reviews

    Dined on May 11, 2023

    overall5food4service5ambience5

    It was a great exp
    

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24. T

    Tiff

    New Orleans

    2 reviews

    4.0

    2 reviews

    Dined on May 11, 2023

    overall4food5service4ambience4

    The food was amazing; however, the portions were very small.
    

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25. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 9, 2023

    overall2food2service1ambience2

    Pretty terrible experience overall. Market table wasn’t well kept or stocked. Limited meat selection. Couldn’t even get timely refills on water let alone cocktails. Waste of an effort and money.
    

    Fogo de Chao - New OrleansResponded on May 10, 2023Your experience at our restaurant should always be excellent and we're sorry to hear that we missed the mark for you. Please know that we value your feedback and we will be addressing your comments with our team. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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26. DM

    DanaM

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    overall5food5service5ambience5

    We really enjoyed our experience at the restaurant.
    

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27. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 7, 2023

    overall3food5service2ambience2

    Our table was really close to the salad bar and felt very cramped . We asked to change location but was told the back half was closed off due to lack of staff. Some of theMeat servers were hard to understand. Table servers were not as attentive as we have had in the past. The vibe of the evening was not like we have experienced in the past as well. Disappointed because we had 4 people in our group who had never been before and i feel they did not get the best first impression.
    

    Fogo de Chao - New OrleansResponded on May 9, 2023First impressions are everything to us and it's disappointing to hear we fell short this time around. We would appreciate the opportunity to invite you back for a chance to earn your complete satisfaction. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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28. JA

    JuliaA

    1 review

    1.0

    1 review

    Dined on May 7, 2023

    overall1food4service1ambience3

    I do not recommend this restaurant. The food was quite good, but the service was atrocious. I received my entree after multiple requests and after my dinner companions had finished there. Waters were not refilled. One of us received a frozen dessert (not supposed to be frozen) after the other dessert at the table was finished. When I told the manager that the dessert arrived frozen, his response was to tell us way too much about the melatonin he takes at night!!
    

    Fogo de Chao - New OrleansResponded on May 9, 2023Julia, our hope is that our guest always have a wonderful dining experience with us, and we are disappointed to receive these comments. We can assure you this feedback will be used to improve, as we will address this with our team. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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29. n

    normanh

    San Diego

    3 reviews

    4.0

    3 reviews

    Dined on May 6, 2023

    overall4food3service5ambience5

    The salad bar was not stocked fully with several open spots where items needed to be re-stocked. No cups for the soup and the bread was not fresh.
    

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30. NS

    NormanS

    Tahoe

    3 reviews

    5.0

    3 reviews

    Dined on May 5, 2023

    overall5food5service5ambience5

    We ordered a meal w/the food bar rather than all the meats. This was a great option and good value for the money. Love this restaurant and will definitely return. We had great service as always.
    

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31. MB

    MikeB

    New Orleans

    11 reviews

    vip
    5.0

    11 reviews

    Dined on May 4, 2023

    overall5food5service5ambience5

    Great Food - Great Service!!! The wait staff was very attentive and took great care of us. Would definitely recommend restaurant to everyone!!
    

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32. 0

    0422

    Miami - Dade

    9 reviews

    4.0

    9 reviews

    Dined on May 4, 2023

    overall4food5service3ambience3

    It was super cold, we had periods of 20+ minutes without any steaks offered. Food runners was passing by our table with food without offering us and we had green stickers. But in general food was amasing as always and i will come back because of food, not because of service.
    

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33. OT

    OpenTable Diner

    Las Vegas

    1 review

    1.0

    1 review

    Dined on April 30, 2023

    overall1food1service2ambience2

    The food has lost its greatness that it use to be. The salad bar didn’t have many choices, and the service was not that great either. Not worth the money
    

    Fogo de Chao - New OrleansResponded on May 2, 2023Your experience at Fogo should always be better than the last and this is not the impression that we want to leave you with. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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34. KM

    KernellM

    Houston

    19 reviews

    vip
    4.0

    19 reviews

    Dined on April 30, 2023

    overall4food5service4ambience4

    Very good presentation of food. Well trained staff and overall great food experience!
    

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35. OT

    OpenTable Diner

    Richmond

    2 reviews

    3.0

    2 reviews

    Dined on April 29, 2023

    overall3food4service3ambience3

    Service was not the greatest, and they did not have any since of urgency when needed to be
    

    Fogo de Chao - New OrleansResponded on May 9, 2023Our guests deserve top-notch service from us, and we're sorry to have fallen short during your visit. We would love to know how we can earn your complete five-stars next time. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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36. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on April 29, 2023

    overall1food5service1ambience5

    My server Justin was awful. Pretty much ignored my table after i asked for splendor and a straw for my ice tea. Very rude guy. I just ended up asking the manager for anything else after that since the gentleman pretended he didn’t notice us the rest of the meal.
    

    Fogo de Chao - New OrleansResponded on May 2, 2023You should always receive top-notch service when you visit Fogo, and it's concerning to hear about your experience. We will be sure to discuss this with the team, and we hope you allow us the chance to hopefully regain your trust. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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37. NR

    NikkiR

    Chicago

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 29, 2023

    overall5food5service5ambience5

    First timer!  Excellent, food excellent experience excellent service!
    

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38. KM

    KrbMjb05

    Orange County

    31 reviews

    vip
    1.0

    31 reviews

    Dined on April 27, 2023

    overall1food1service1ambience1

    Attached to the JW Marriott, the BONVOY app & hotel post there are many options for breakfast other than a buffet. We get there, and NO WORKER to be found, just some guy cleaning the floor. When someone eventually greets us, all we are offered is a very light buffet with processed scrambled eggs, bacon, sausage, fruit, salad, meat and cheese. The other items on the menu like omlets, French toast, etc are not available. This is false advertising.
    

    Fogo de Chao - New OrleansResponded on May 1, 2023We strive to create the best dining experiences and this is not the impression of our restaurant that we want to leave you with. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you and we hope to have a chance in the future to impress you.
    

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39. s

    scully

    New Orleans

    5 reviews

    3.0

    5 reviews

    Dined on April 27, 2023

    overall3food5service3ambience4

    The food was good but service could have been better
    

    Fogo de Chao - New OrleansResponded on April 28, 2023Scully, while we're glad to hear you enjoyed your meal, we're disappointed to know the service fell short. We would like to learn more details about your experience and encourage you to reach out to us directly. Since we cannot include our direct contact information in our replies per OpenTable policies, please feel free to get in touch with the management team by calling the restaurant directly to discuss your experience further. Thank you.
    

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40. OT

    OpenTable Diner

    Los Angeles

    41 reviews

    vip
    4.0

    41 reviews

    Dined on April 26, 2023

    overall4food3service4ambience3

    Tables were very close together however ours wasn’t but difficult to maneuver through crowded tables and servers to get to the salad bar I didn’t want to deal with being bumped again so didn’t go to the salad bar after my first time wasn’t worth it and it wasn’t close by either Food was ok not great Service was very good Ambiance was ok too
    

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