Frank & Gino's
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Waitstaff wear masks
- Sick staff prohibited in the workplace
- Staff temperature check required
Overall experience very good. The food and service were excellent. Our table was a little crowded and dark.
Everything was perfect. We had a great anniversary supper
The service was the only thing that ruined our visit. It was the first day of mandatory 2×vaccinations and our server would pull down her mask everytime she got to a table. Never greeted us. The first words she said was "What do you want to drink" and that was less than a minute after sitting. She also took every order with a pile of dirty dishes in hand and never wrote anything down. Ended up only every bringing me water and had to come take my order a 2nd time because she couldn't remember it (because she didn't write it down!). She also never smiled in the full time we were there. Not very pleasant atmosphere. There were loads of empty tables and they shoved all guests into one corner so it felt crowded and uncomfortable. I will be back because the food is great and a good price, but they seriously need better servers... hostess was lovely though!
Always good food, good service, and great atmosphere.
Our waitress was nice but she brought my husband the wrong entrée he ordered lasagna and got some thing with feta cheese all over it which he hates she checked and she did write down lasagna but somehow brought out the wrong thing and offered to change it but it would be at least a 20 minute wait and we would have been done so he scraped off all the feta and picked at it. Thought it might reflect in the bill but no she charged him full price crazy we won’t be back hi yes please yeah thanks you too thank you
It did take 40 minutes for the food to arrive after we ordered and we weren’t offered bread until after we had already finished however we all enjoyed our food. The waitress we had seemed to have a very negative additive and made us feel very unwelcome and ostracized but she got the job done. Hopefully better service next time.
food was bland,
only vegetraian choice on the 9.99 noon menu. so you should know what was order
looked good but wasnt't
low level flavour.
Good value for your money. Atmosphere was okay, not really warm and inviting. When reservation was made, chose date night, was hoping for something a bit more intimate, if that isn't available then shouldn't be offered.
The experience was bad from the start. We made a mistake when making our reservation. We made the mistake of booking in your other location in Truro. Your staff only could seat 4 of us at first but was told we would get a second table in about 10 minutes which was fine. The rest of our party sat in their vehicle waiting and was told they would get a call when a table was available. 4 tables become available after we got the first table but the rest of our party did not get seated. We called them ourselves to come back as another table became available. It took 10 minutes for the server to take the drink order and then another 15 minutes before we ordered our dinner.
Your lasagna was highly recommended so that's what I ordered. It was burnt when it arrived. Also, it was very over priced for the size of lasanga.
I was very disappointed with my experience at your establishment and felt that for what we paid for the dinner, we should have had a much better experience .
Loved the food and overall experience. Would go back for another meal.
Food is always good! Filling, fast, there are lots of choices, and prices are good!
The food and service was good, my wife’s Cesar was undrinkable, told our server and was offered not to pay for it but we did, just wanted to let them know and look up how to make a Cesar! We were told we weren’t the first to complain.
Was a good meal all together, but my daughter's chicken nuggets were dripping grease off of them.
Service was great , our server was awesome! The food was hot and delicious. Enjoyed our Birthday lunch!
The service was excellent! Friendly, funny and accurate.
Food was good and quantities were good. ( soup. Was lukewarm, but that was the only issue! )
We’re going back, again and agzin!
Totally understand the covid protocols but don't understand why they took forever to even take our drink order, we were not finished one course and they were putting the next one in front of us. Then no dishes taken away. Had no room to even eat. Service was not what we are used to there
The food was awesome as usual. Service was excellent.
Dad turned 87 and wanted to go to Frank & Gino's for dinner. As usual, everything was excellent. We were seated promptly, with all covid guidelines in place. Drink orders were taken and delivered quickly. Our server was super friendly and knowledgable. Salads and appetizers were brought promptly. Main course arrived and everyone enjoyed their meals. Dessert had to be taken home as we were so full. The desserts were excellent too! Our social distance neighbouring table was also celebrating a birthday. They were a lovely and friendly couple - which also added to our experience. Can't say enough positive things. This is also a place where Dad feels he can go on his own for a bite of lunch when he's in town. This is a super important thing to all of us that he feels comfortable, safe and well taken care of when on his own. Thanks, Nicole for running such a great establishment! JaniceS Dec 10, 2020
Food was amazing (always has been) service was good was seated in the back not the best spot would have been nice up by the window but I could have said something over all was very good I take family and friends here often as I can and never had a bad experience
We always order Frank's Potato Chips to start. It is a tasty appetizer.
Good food, friendly staff, good price. Will definitely eat here again.
Great food, loved the bread and salad starters that come with the meal.
Our server Jessica was fantastic! How ever my food was undercooked, soggy french fries :(
Food was delicious. With the current covid pandemic situation being accommodated was very difficult but staff quickly addressed the issue and was able to allow for a great dining experience...thank you
Waitress was not overly friendly, but enjoyed our meal, was very disappointed that I contracted the restaurant by there web site about a week before reservation and still have not had a answer from them yet.
Disappointed because they did not have Valentines specials
Love Frank and Gino’s! It has always been a fave of ours. We have found though that the service and food has not been as good since the menu changes in the past couple of years. Not quite the same as it used to be but still good place to go to. Bring back the lobster antojitos!!
Excellent Food Always and the staff are great! I recommend all the time.
There was a concern when we arrived due to our reservations whereby my daughter called the day before to change the time to 7PM instead of 6PM. I worked out ok as a table was found and an explanation was provided that the attendant taking the call, to change the reservation, had somehow not followed through with the time change.
We've always enjoyed the food at Frank & Gino's and the noise levels cannot be held against the management IMO. Our waitress, Jessica, was very pleasant as are most of the staff we've experienced from going there.
We tried to book our reservation online but when we arrived (from Halifax) they did not have our reservation despite my having the email confirmation. Thankfully there was a table at the bar, although not our first choice - otherwise we would have been waiting quite a long time which was frustrating because I had made sure to reserve and we had another obligation. You may want to look into your app.
The food was very good and the staff was friendly, although very busy so did not get back to check on us for some time.
We enjoyed a lovely lunch at Frank and Gino's last week. Everyone was happy with their meal. The ingredients were fresh and tasty and the service was great!
The best!! Had a great meal, very attentive server who didn’t miss a beat!! Hope we get her every time!!
Mark was awesome and kept on top of things for us. Drinks were always full. Food was top notch. Was my first visit and it wont be my last.
Amazing food with very relaxed atmosphere!
Initial greeting was only average; a smile and genuine ‘happy to see you’ would go a long way. This was our choice for our anniversary dinner.
I hate having to subtly remind people the reason they have their job... Service was better after that.
We had a couple of seafood pasta dishes and they were excellent; very tasty and healthy portions.
I think that our server had too many tables or it could be chatting too much with the diners. She didn’t notice that my salad was not brought out before my entree. She didn’t notice when we were ready for the next course. She was very pleasant.
Excellent service from Ben. Delicious food from the kitchen. Could do with a bit of dusting on your shelves..
Service and Atmosphere was great
Food was very good
Always good food, excellent service, never disappoints.
Everything is awesome the only complaint I have is that the salads are way smaller than they use to be and also you need to bring back the tiny winy cheesecake!!! That was my absolute favorite after the meal and it’s gone!!!!! Bring it back and get the salad size you use to have. This is my most favorite restaurant and I preach the hell out of it but I am upset that you changed those two things.
My wife and end I enjoyed a relaxed dinner for two. Food was tasty, service was friendly and atmosphere allowed for quiet conversation.
We booked and still waited almost hour to get our food.
You can order delivery directly from Frank & Gino's using the Order Online button. Frank & Gino's also offers takeaway which you can order by calling the restaurant at (902) 895-2165.
Frank & Gino's is rated 4.2 stars by 53 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.