Getaway - Gateway Casino London

4.2
41 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$30 and under
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Casual
  • Comfort Food
  • Good for a Date
Relax with a light meal, try a savoury snack, or sip a tasty beverage. An array of dining and drinking options are available for your enjoyment.
What 41 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
Food
4.4
Service
3.9
Ambience
4.1
Value
Noise · Quiet
94% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
GS
Toronto
1 review
Dined on June 28, 2019
Overall 4Food 4Service 4Ambience 3

for a surf and turf buffet I thought there would be more seafood then just a fish dish, shrimp and crablegs. what about lobster and other fish dishes. Prime rib was good.

Report
Helpful
D
1 review
Dined on June 28, 2019
Overall 4Food 4Service 5Ambience 3

Would recommend this restaurant but when I made my Open Table reservation I requested a booth and when we arrived they didn't have that request. They did have our reservation which was good but we didn't get the booth that I had requested, don't know what happened there?

Report
Helpful
ES
1 review
Dined on June 28, 2019
Overall 2Food 2Service 4Ambience 3

We weren’t aware of the price when we booked. I found it overpriced for what we got. This was a surf and turf and I didn’t see much turf mind you I don’t eat much fish. The prime rib was too fatty and I found the food not hot enough.

Report
Helpful
j
London
3 reviews
Dined on June 23, 2019
Overall 4Food 3Service 5Ambience 5

Boyfriend ordered the perch. Batter was alot and was pretty tough to cut through. He did not enjoy his meal. I had the pulled pork and it was great.

Report
Helpful
D
1 review
Dined on June 8, 2019
Overall 4Food 4Service 5Ambience 3

summers seems to be very slow at restaurant--reservation was not needed but winter weekends just the opposite .

Report
Helpful
KM
Toronto
1 review
Dined on May 18, 2019
Overall 4Food 5Service 5Ambience 4

Only issue I had was I made the reservation, got the confirmation email it but when I got there, my reservation didn’t show on the hostess’s screen. Luckily that time wasn’t too busy so she sat us. Excellent food and next time, I’ll make sure I have my email confirmation in case of a glitch!

Report
Helpful
DB
1 review
Dined on May 8, 2019
Overall 5Food 5Service 5Ambience 5

Excellent food. Excellent portions and outstanding service.

Report
Helpful
OT
1 review
Dined on May 4, 2019
Overall 5Food 5Service 5Ambience 5

Went for the Saturday night Prime Rib Buffet, and it was damn good! Highly recommend!

Report
Helpful
K
Toronto
5 reviews
Dined on May 4, 2019
Overall 3Food 5Service 1Ambience 5

The food here is really good but I see they have a new menu. Next time I would like to try the New spinach and artichoke dip. Their bread pudding here is a must have. Really good waiters/waitresses who will remember you but the hostess not so great. I am an elite member and was waiting in line (my visit last week not this current one), I was next finally when an elite member walked right by me and took the LAST table by flashing her elite card. The hostess just assumed I wasn’t elite and allowed the lady to take MY TABLE so I had to wait 20 min. I was not pleased when this happened at all. While I love the food and most staff that really did not sit well with me how someone stole my table because the hostess assumed I wasn’t an elite member as well (maybe because I’m younger, not sure)

Report
Helpful
j
London
4 reviews
Dined on March 31, 2019
Overall 5Food 5Service 5Ambience 5

Great service. Pays to make a reservation using Open Table to able to get seated right away. People in front of us did not and were given a half hour wait time. Restaurant was quite busy but we had great service from Fred. One meal of meatloaf was cold but he took it right back and had it fixed right away and had the charge for it taken off the bill! The food is great. I recommend you upgrade to the sweet potato fries

Report
Helpful
CJ
1 review
Dined on February 16, 2019
Overall 3Food 3Service 4Ambience 2

Had the prime rib buffet prime rib was good but everything in buffet was Luke warm at best it was disappointing

Report
Helpful
OT
1 review
Dined on February 14, 2019
Overall 4Food 4Service 4Ambience 4

They had a special buffet for Valentine’s Day. We really enjoyed it, and the staff were wonderful. The prime rib was the most tender I have ever had. The only thing that I would have liked to have seen would have been a few more selections in the food - more choices.

Report
Helpful
SM
1 review
Dined on February 14, 2019
Overall 1Food 2Service 2Ambience 1

The food was just ok and everything on the menu was not there.
Some lady came and sat with us and was bothering everyone and the staff did nothing. Was suppose to be a nice valentine meal but did not end up that way.

Will not be back

Report
Helpful
DD
1 review
Dined on February 5, 2019
Overall 4Food 5Service 2Ambience 4

Great food and value. Constant new and exciting dishes on the menu.
Love the new Tuesday pasta buffet.
The Sunday brunch was my favourite until you started putting barbeque sauce on the ribs which many
people don't want that early in the day or they can't have it at all.
Why not put it on the side for those who want it? Then EVERYONE wins!
Wait staff is often slow.

Report
Helpful
DS
1 review
Dined on February 2, 2019
Overall 5Food 5Service 5Ambience 3

Very accommodating and friendly staff. Our reservation was lost due to a computer break down on their end. They sat us within minutes of arriving.
Food was great for a great price. We each enjoyed the buffet and were surprised by the quality and the selection. The desserts were lackluster compared to the rest of the buffet. Would like to go back and try
a menu selection next time.

Report
Helpful
MW
1 review
Dined on January 22, 2019
Overall 4Food 4Service 3Ambience 3

Great value for the money a paid and a nice atmosphere. Can't honestly rate the service fairly as we did a buffet which we requires minimal service from the staff.

Report
Helpful
KS
Toronto
1 review
Dined on January 11, 2019
Overall 1Food 1Service 4Ambience 4

We went for the Friday night chefs buffet. Found the ribs to be very tough and grizzly. They were all fatty. We looked around at different tables only to see others not eating the ribs and setting them aside. All the hot dishes were bland. We did find the salads to be good. To me the best item in the hot section was the deep fried shrimp. The service was good. The staff seemed to be happy being there. They were all very pleasant and smiling. We looked at the menu to see what it was like. Found it to be good in variety. Pricing was fair, and portions seemed to be fair for the price point. Would I return for the Friday night buffets. No but would try items off the menu.

Report
Helpful
DW
Toronto
1 review
Dined on January 10, 2019
Overall 4Food 5Service 5Ambience 4

We were a little disappointed that we were charged 2.00 for mayo

Report
Helpful
KE
1 review
Dined on January 6, 2019
Overall 5Food 4Service 5Ambience 5

I booked this place for our regular once a month breakfeast club. There was 8 of us and the response from the group was very positive and happy with my pick.

Thanks for your service..

Ken

Report
Helpful
M
1 review
Dined on January 5, 2019
Overall 4Food 2Service 3Ambience 3

Went for the prime rib buffet. The meat wasn’t bad, but the options for the buffet were very minimal and the taste was not that great. Really wasn’t worth the $25/person. My husband found the meat to be too buttery. Overall I am sure the menu items are good, I saw some on people’s plates and it looked appealing, but the options for the buffet were minimal.

Report
Helpful
DT
1 review
Dined on January 1, 2019
Overall 4Food 3Service 2Ambience 3

We were seated in the VIP section. As this was being used as an overflow area, we didn't get very good service. We started referring to VIP as "Very Ignored Persons". The salads were good. The desserts were good except for the Black Forest cake - it was frozen almost solid. This was a buffet meal. The buffet was full the first time we went up. The second time, several of the main course items were all gone. What they referred to as prime rib in gravy was, at best, roast beef in gravy. They could do better - especially as this was New Years Day. I would have paid more for REAL Prime Rib on the buffet (as it is on Saturday nights).

Report
Helpful
D
Toronto
5 reviews
Dined on January 1, 2019
Overall 3Food 3Service 4Ambience 3

The staff were great, good variety of food options for brunch.
The only thing was that our reservation was for the first time and the buffet table wasn't ready, then hot foods were not hot. The pancakes and french toast seemed undercooked and were sticking to the serving tray.

Report
Helpful
R
1 review
Dined on December 28, 2018
Overall 3Food 3Service 3Ambience 4

Had the buffet and the food was either cold or dry. Price isn’t bad but the quality wasn’t great at all. Likely won’t go back

Report
Helpful
JS
Toronto
3 reviews
Dined on December 25, 2018
Overall 3Food 4Service 2Ambience 3

We thought we were going for the Christmas buffet dinner but it turned out it didn't start until later. There was no information about this. Our server was very nice but very scattered. I could see there were many other servers on the floor so it wasn't a matter of having too many tables. We got our soup before our cocktails, and the soup was cold when it arrived. Our food came out quickly and it was good. The people beside us had ordered from the festive menu and had been waiting 45 minutes, so we were worried.
The food was generous and the price was good.
The server was very nice and apologetic, but I would make sure I knew the buffet was on next time.

Report
Helpful
PB
Toronto
2 reviews
Dined on December 11, 2018
Overall 5Food 5Service 4Ambience 5

Great place to eat before playing the slot machines. This Restaurant is exceptionally clean. The glasses sparkle. Staff are very helpful and friendly and the atmosphere is good.
We always like to eat there on a night out, the food is delicious.

Report
Helpful
PC
1 review
Dined on November 16, 2018
Overall 3Food 2Service 2Ambience 3

The Friday biliffet was disappointing, the food was cold, the road pork was tough and couldn’t cut it. Usually there was a soup ,this time none. The dessert selection small and even with a 2 for 1 coupon not worth the price.

Report
Helpful
BM
1 review
Dined on November 9, 2018
Overall 5Food 4Service 5Ambience 3

It was easy to make reservation. Chef Stacey went above and beyond to make sure my husband did not have any issues with the buffet. He has a shellfish allergy and there was shellfish on the buffet. No issues and everything was delicious. Thanks for the lovely dinner.

Report
Helpful
MC
Toronto
1 review
Dined on November 2, 2018
Overall 4Food 1Service 1Ambience 3

Had buffet and it was terrible. Fried fish was dry and over cooked, popcorn shrimp over cooked, lazy proggies bland, curried chicken was awkwardly sweet. Mixed vegetables clearly were boiled frozen and tasteless. Swedish meatballs were okay and the salad seemed fresh.

Report
Helpful
LN
1 review
Dined on October 27, 2018
Overall 4Food 4Service 5Ambience 4

Booked on line, received two email confirmations but when we got there we were told no reservation had been booked. I called and no one could give an explanation as to why it wasn't

Report
Helpful
OT
1 review
Dined on September 29, 2018
Overall 4Food 5Service 4Ambience 4

Big portions, good food and you can talk to each other without having to yell.

Report
Helpful
CH
1 review
Dined on August 5, 2018
Overall 4Food 5Service 4Ambience 4

Since we were both Seniors would have preferred the servings to be a little less generous. Perhaps
you could advertise "senior portions"> I would be willing to pay the same price for less waste

Report
Helpful
JB
1 review
Dined on July 7, 2018
Overall 5Food 5Service 5Ambience 5

Lovely birthday dinner with my family!!!food was great as we had buffet and menu, all around nice atmosphere

Report
Helpful
MM
1 review
Dined on June 29, 2018
Overall 5Food 5Service 5Ambience 5

Exceptional service from our waiter (Rob). Very friendly and attentive. We always ask for him when we dine there as he is very customer focused.

Report
Helpful
OT
1 review
Dined on June 14, 2018
Overall 3Food 4Service 2Ambience 4

We had the all you can eat ribs. We were too full for more after the full rack but they were amazingly delicious. We waited over 30 mins after ordering for our food to come, the kitchen was behind but certainly not due to it being busy since there were maybe only half a dozen tables being occupied. Our server was impatient, never staying long enough for us to ask for more coffee, a clean spoon, etc.

Report
Helpful
JU
1 review
Dined on June 10, 2018
Overall 5Food 5Service 5Ambience 5

Everything was great even the gravy but after getting the bill and seeing that we paid $1.00 for the gravy. I don’t think that is right, I think the gravy is part of the beef and should go with it.

Report
Helpful
JS
1 review
Dined on June 6, 2018
Overall 1Food 3Service 3Ambience 1

Brought our 87 year old mother for her birthday. Res. was 6:30. Ordered dinner at 7 and still no food at 8. Mom was tired and grumpy so we had to leave without eating. Mgr. gave us a casino voucher for$20. Only 2 cooks. No special birthday cake or food offer. We were very disappointed. The offer of dinner for another day gratis would have satisfied our discontent.

Report
Helpful
M
1 review
Dined on May 25, 2018
Overall 1Food 2Service 1Ambience 2

My husband and I were very disappointed with our dinner.
It was our lucky 13th Anniversary ..... which I mentioned when I made reservations. It was not acknowledged once.
Our waitress was interested only in chatting with another table. We had to ask for a second coffee and a take out box for my supper and the bill.
My husband had the buffet which he did not enjoy. There was no fresh fruit; no cheese and crackers; no shrimp and sauce. no cakes or pies.
We will not return again.

Report
Helpful
AG
1 review
Dined on May 23, 2018
Overall 5Food 4Service 4Ambience 5

The food was really good, great 👍 prices and friendly service

Report
Helpful
CJ
1 review
Dined on May 19, 2018
Overall 5Food 5Service 5Ambience 5

We always enjoy our time at Getaway restaurant at the London Casino. The food always tastes great. The staff is friendly. The prices are reasonable.

Report
Helpful
CF
1 review
Dined on May 12, 2018
Overall 2Food 2Service 2Ambience 1

Really went to try the crab dip appetizer. They didn't have it. Ordered coconut shrimp instead. It was forgotten and came after the salad. Our entree came 2 minutes later. Prime Rib delicious but had to eat most well done end because the other was raw and tasteless even though I like medium rare. Our second time there and both visits were disappointing. It was all really lack-luster. Won't be back.

Report
Helpful
1
2