Gyu-Kaku - Richmond
Everything is fine in Gyu-Kaku, beyond expectations. Except have to wait even come on time and tables are available.
Was upset because i left a special request but they apparently forget anout it, but anyhow it went well
Nice relaxed place. Very good sauces. Clean. Impressive service, very friendly and intelligent.
The dinner service was quite poor: forgot to bring some dishes and we had to make the same requests several times. I have made a reservation but they did not make a proper arrangement. Overall, I found them not very attentive.
Pavel was really great as our server. Personable and efficient. I do wish that our group was able to sit and start dinner even though the entire group was not there at specified time of starvation. I'm sure we would have purchased more food and drinks if that happened.
Came here for my birthday with my family! The happy hour price is MUCH better but we still enjoyed our experience. Everything was delicious and our server was really nice. We will definitely return in the future.
My girlfriend introduce me to this restaurant about 8 months ago. Absolutely my favourite restaurant. It’s a little pricey for 2 people because I always order the high end beef and the bill usually comes out to like 180 dollars for 2 people. Send me some discounts so I can come back:)
The Indian waiter who is black skin is not proactive to serve us. I raised my hand a couple of times to call her to change the hot plate and offer us the ice cream in the course. However, we still put 12% tips on the offer. Hope her service would improve later
the food was outstanding but the place was too warm. they need air conditioning. there was a yellow jacket buzzing around during our entire meal. not very pleasant dodging a sting as you eat. I am also in a motorized wheelchair and their handicap access needs fixing, i could not go up the ramp without assistance overall wewill be back for the food
Less quips from the server, too much questioning of the diners needs.
No ac and it was a hot day. Loud ambience but great for birthday party with large party
This was our 3rd visit and the service we received was going downhill. Our first server was great - enthusiastic, cheerful, explained everything clearly and changed the grill frequently. The second guy was okay, changed the grill only once but still took the time to explain how long each dish should be cooked. This last guy was down right lazy, and appeared bored, explained nothing and changed the grill once.
Service was excellent. The Sake mixed drinks seem to have near no sake in them!
Food came out fast. Took the server a while to acknowledge us but after that it was greaf
It was so hot and can’t breath in the resturant. They can open the window. However complained but not going to help. It made my baby sick after. Should think about how to fix the circulation. Before I left they finally open the windows.
The hostess here is very unwelcoming. We had a reservation at 12:30 pm and we came in at 12:40 apologizing that we were late but she told us that the table wasn't ready yet... ? I was confused as she walked in 2 other non-reserved customers before us when our reservation was supposed to be 10 minutes ago. Shouldn't the table be ready at like 12:20 if a guest has a reservation at 12:30? Server is very very friendly and open to any kind of questions I like her! Forgot her name but it was this sunday at 12:50 ish I came in she wore black glassses and very slim. Food was amazing, good deal for lunch!
Always enjoy coming here for some BBQ. Much nicer now that they're taking reservations on opentable, we just can't afford the time to wait in line at busy times (note that they require the entire party to be present to be seated, and the reservations have a 15 minute window - neither one is unreasonable). Service was excellent and they came around to do last-calls on the happy hour menu before it expired.
They have some good deals one their happy hour menu in the afternoon, which I would recommend. Best going with either 2 hungry people, or 3 moderately hungry people so you get to try a bunch of different things. Nobody left here hungry!
It was such a good experience! I very slightly said something about it being a birthday occasion and the waiter heard. When he brought the dessert, all of the other servers came and we got a birthday song. The food was amazing and tasty and the drinks were wonderful. Will definietly go back many more times. Also, I realized that it might seem pricy but you get a lot for your money. <3 :)
Friendly staff,amazing menu and great food A+++
I’ve always order from the dinner menu and they were good. This afternoon I tried chicken karaage from happy hour special. They looked old and over cooked. I can understand they change the portion size for happy hour dishes but the quality too? The service was ok, a bit slow but understandable.
We are group of 3 and have been asked to move to another table after we have been seated. When the staff brought us to the table, we requested to change to another table which is more spacious and available. The staff told us that is for 4 persons. After a while, we noticed another customers were seated at that table only with 2 people. The water has never been filled at our table.
Gyu-Kaku has an incredibly upbeat atmosphere, incredible food, and even better service. If you're in to some really good quality Japanese BBQ, and don't mind the BBQ scene, it is definitely worth the try!
My Son birthday on May 29 .they very good service and give us Surprise .......ice cream cake :)
The BBQ is great, and it is very convenient to make reservations on Opentable. However, the water and beverage are somewhat disappointing.
I made a reservation at 8:45 pm and hoping that by arriving at 8:30 we can get a table right at 8:45pm. When we arrive the restaraunt was complete dark and it turns out they had to close early due to technically difficult in the kitchen. I wished gyukakuor open table could have notify me about this. I was very embarrassed as i was with my friends. And we were starving. Not a good experience, would not come back.
Food was good, and comb meal’s value worthy. Server need more training to serve guests, overall is a good place for people drink and eat.
Pleased with the front desk for accommodating my request for a spacious table by the window. I didn’t get her name. She was friendly and efficient. Our server , Aleo was attentive. Another staff , Tiffany was friendly and helpful. Aleo patiently explained the menu and made recommendations Including using the app.
Great service. The food was great, tables were clean, excited to come by again!
Love their lunch special!!
I go to this restaurant quite frequently including brunches in Japan.
From my experience, Richmond location needs a bit more improvement for consistency for customer service.
I get wonderful service one day and next time is disappointing one.
On our last visit our reservation was 8:45 and was not busy.
Our first server was one of the opening staff came from DT location and very keen but he was covering someone for time being.
Our server who came later was present but not attentive.
Food delivery was not prompt and she was not available when we need her.
This is not the first time we experience not receiving consistent service at this restaurant but never happened when I dinning Gyukaku in Japan.
I do understand culturally hard to keep it in the level what I am expecting.
Quality of the food is 80% consistent( should be 100 for my opinion but Canadian standers this is not too bad) but due to delay of delivery might be a factor for my disappointment since I know how tasty some of your dishes when it delivered in timely manner.
Hope my input will taken as positive input as a fan of Gyukaku and I an hoping to see some improvement of service in Richmond location.
Reservations made a couple weeks ago and still can’t get good seating...had to sit straight for the whole dinner on the ottoman which was very uncomfortable & seating was too low. If going again just prefer Downtown or Broadway locations
The harami skirt steak and bistro hanger beef dishes are so good!
Taste good as usual
Made a reservation and showed up on time but was told to wait. I found a small sharp bone inside a chicken nugget.
Great food, great service!
good for family
Unfortunately it was a busy night.. And maybe they were short staffed. But it's frustrating to see many tables left uncleaned while many people are waiting to be seated. Business is bumping though! It always seems busy. Despite the chaos, I'm impressed the staff maintain their energy and attentiveness as best they can. I've been here several times and to several locations, the food has been consistent!
Great food plus great service!
The food at gyu kaku is quite good for the price. They have many set menu’s and different cuts of meat that you can cook on your own. Having the bbq inbetween friends provides quite a bit of fun and something to do over small talk. The servers name was Richards i believe, he was very attentive and professional. I would recommend trying to get seated in his section if possible as it was the best service I have ever recieved in any type of restaurant so far!