Gyu-Kaku - Richmond

4.4
50 reviews
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CAN$31 to CAN$50
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Japanese
Top tags:
  • Casual
  • Happy Hour
  • Comfort Food
Social dining - spending time with friends and family - is what Gyu-Kaku is all about. Gyu-Kaku offers the fun of “shared plates,” inspiring laughter, conversation, and good times. You can’t help it – with a personal grill installed at every table, everyone instantly becomes an expert cook. The staffs at Gyu-Kaku are friendly, leading you through the night with helpful suggestions. The sounds around you are of parties and laughter - the perfect choice for first dates, families, and catching up with friends.
Dining Style
Casual Dining
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Cuisines
Japanese, Barbecue
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Hours of Operation
Sunday - Thursday: 11:30am - 10:30pm, Friday & Saturday: 11:30am - 11:30pm
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Phone number
(604) 558-3878
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Casual Dress
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Neighbourhood
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Cross Street
NO.3 Rd
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Public Transit
Lansdowne station (Canada Line)
Additional
Happy Hour, Non-Smoking
What 50 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
Food
4.3
Service
4.1
Ambience
4.2
Value
Noise · Moderate
82% of people would recommend it to a friend
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5.0Dined a day ago

Friendly staff,amazing menu and great food A+++

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3.0Dined a day ago

I’ve always order from the dinner menu and they were good. This afternoon I tried chicken karaage from happy hour special. They looked old and over cooked. I can understand they change the portion size for happy hour dishes but the quality too? The service was ok, a bit slow but understandable.

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2.0Dined 3 days ago

We are group of 3 and have been asked to move to another table after we have been seated. When the staff brought us to the table, we requested to change to another table which is more spacious and available. The staff told us that is for 4 persons. After a while, we noticed another customers were seated at that table only with 2 people. The water has never been filled at our table.

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4.0Dined on June 17, 2018

Father's Day

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5.0Dined on June 15, 2018

Gyu-Kaku has an incredibly upbeat atmosphere, incredible food, and even better service. If you're in to some really good quality Japanese BBQ, and don't mind the BBQ scene, it is definitely worth the try!

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5.0Dined on May 30, 2018

My Son birthday on May 29 .they very good service and give us Surprise .......ice cream cake :)

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4.0Dined on May 24, 2018

The BBQ is great, and it is very convenient to make reservations on Opentable. However, the water and beverage are somewhat disappointing.

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1.0Dined on May 15, 2018

I made a reservation at 8:45 pm and hoping that by arriving at 8:30 we can get a table right at 8:45pm. When we arrive the restaraunt was complete dark and it turns out they had to close early due to technically difficult in the kitchen. I wished gyukakuor open table could have notify me about this. I was very embarrassed as i was with my friends. And we were starving. Not a good experience, would not come back.

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4.0Dined on May 9, 2018

Food was good, and comb meal’s value worthy. Server need more training to serve guests, overall is a good place for people drink and eat.

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4.0Dined on May 7, 2018

Pleased with the front desk for accommodating my request for a spacious table by the window. I didn’t get her name. She was friendly and efficient. Our server , Aleo was attentive. Another staff , Tiffany was friendly and helpful. Aleo patiently explained the menu and made recommendations Including using the app.

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5.0Dined on May 6, 2018

Great service. The food was great, tables were clean, excited to come by again!

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5.0Dined on May 4, 2018

Love their lunch special!!

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4.0Dined on May 3, 2018

I go to this restaurant quite frequently including brunches in Japan.
From my experience, Richmond location needs a bit more improvement for consistency for customer service.

I get wonderful service one day and next time is disappointing one.
On our last visit our reservation was 8:45 and was not busy.
Our first server was one of the opening staff came from DT location and very keen but he was covering someone for time being.
Our server who came later was present but not attentive.
Food delivery was not prompt and she was not available when we need her.

This is not the first time we experience not receiving consistent service at this restaurant but never happened when I dinning Gyukaku in Japan.
I do understand culturally hard to keep it in the level what I am expecting.
Quality of the food is 80% consistent( should be 100 for my opinion but Canadian standers this is not too bad) but due to delay of delivery might be a factor for my disappointment since I know how tasty some of your dishes when it delivered in timely manner.

Hope my input will taken as positive input as a fan of Gyukaku and I an hoping to see some improvement of service in Richmond location.

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2.0Dined on April 30, 2018

Reservations made a couple weeks ago and still can’t get good seating...had to sit straight for the whole dinner on the ottoman which was very uncomfortable & seating was too low. If going again just prefer Downtown or Broadway locations

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5.0Dined on April 25, 2018

The harami skirt steak and bistro hanger beef dishes are so good!

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5.0Dined on April 21, 2018

Taste good as usual

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3.0Dined on April 20, 2018

Made a reservation and showed up on time but was told to wait. I found a small sharp bone inside a chicken nugget.

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5.0Dined on April 13, 2018

Great food, great service!

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5.0Dined on April 4, 2018

good for family

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3.0Dined on March 30, 2018

Unfortunately it was a busy night.. And maybe they were short staffed. But it's frustrating to see many tables left uncleaned while many people are waiting to be seated. Business is bumping though! It always seems busy. Despite the chaos, I'm impressed the staff maintain their energy and attentiveness as best they can. I've been here several times and to several locations, the food has been consistent!

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5.0Dined on March 27, 2018

Great food plus great service!

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5.0Dined on March 24, 2018

The food at gyu kaku is quite good for the price. They have many set menu’s and different cuts of meat that you can cook on your own. Having the bbq inbetween friends provides quite a bit of fun and something to do over small talk. The servers name was Richards i believe, he was very attentive and professional. I would recommend trying to get seated in his section if possible as it was the best service I have ever recieved in any type of restaurant so far!

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5.0Dined on March 18, 2018

Had an amazing time at this location, reserving a seat is definitely recommended, as this place can get busy quick! I was seated as soon as I got in and the service is great and the food was amazing as well.

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4.0Dined on March 16, 2018

Love this place!

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5.0Dined on March 14, 2018

Didn’t get to have our late lunch as the restaurant was shut down by the health inspector until further notice. Just too bad that the management didn’t even inform us who had reservations for the day.

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5.0Dined on March 10, 2018

very good service and food

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3.0Dined on March 10, 2018

Service is not bad. Spacious eating environment. Food is alright, not many choices and too salty. Pricy too.

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5.0Dined on March 8, 2018

Happy hour menu was a good value. Delicious as always! Will be back in the future.

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5.0Dined on March 3, 2018

Good service

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4.0Dined on February 27, 2018

Fast and friendly service from our server, you don't need to line up or wait that long (you can get table within 5 minutes, even I saw over 15 people in line). If you have make reservation with open table app.

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2.0Dined on February 19, 2018

Our server seemed too busy half the time to come to us and we the $55 happy hour dinner for 2 and we ordered chicken karrage appetizer and it showed up after our whole meal was done and we had to ask her twice for it and she most likely forgot... also the rice bowl that comes with the meal also showed up after we ate...

very disappointed with the service ive been there 3 times and this was the worst service ive had and it was only 4pm and it wasnt as busy as the other 2 times ive been in there and i had way better service the other times.

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4.0Dined on February 13, 2018

First time here and the service was amazing, our server took his time in answering all our questions.

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3.0Dined on February 12, 2018

Tried calling about 5 times, no one answered the phone. Eventually just made a reservation online. When we arrived it was obvious that the staff was under pressure, and understaffed. Many people waiting, and tables that were just sitting empty waiting to be cleaned. Happy hour is traditionally a cheap drinks time. To my surprise there were no happy hour drink prices, just a daily drink special. For me this was a bit misleading. The waitress name was Japanese so when we tried speaking Japanese to her she she didn’t understand, so she she wans’t Japanese? Also her English wansnt particularly good either and she did make a few mistakes with our orders.

The food was good and as close to the real Yaki Niku as your gonna get outside Japan. The cocktails are also good, and draft beer too.

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1.0Dined on February 11, 2018

Girl that served us was awful (Irene). The food was great. The girl who brought the grill was great. Very helpful. I would go again if I didn't get Irene as a server.

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5.0Dined on February 2, 2018

Great points system great food. Very efficient and friendly service.... Always reserved because this place is packed!

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2.0Dined on January 23, 2018

I specifically mentioned that it is my girlfriend’s birthday, yet the server brought us to a table that is cold, and has a ton of water dripping from the ceiling while almost half of the restaurant was completely empty. Very disappointed.

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5.0Dined on January 19, 2018

Just normal, nothing special.

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4.0Dined on January 13, 2018

Food was good! Excellent service ! Will come again. Please expect a bit of waiting time for a table. Reservation suggested.

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5.0Dined on January 6, 2018

I have been to the Downtown and Broadway branch and wanted to see if this branch also lives up to the first two. Definitely worth trying to find parking for. We made reservations at 8pm and because there are other restaurants nearby, it was difficult to find parking, but there were a few near the back. I though the layout of the restaurant was well done, it felt pretty spacious inside. Our waiter was very helpful, and we appreciate that the manager came during our meal and talked with us at the end before we left. I could tell she really wanted to hear any feedback we had. It does feel like it is still understaff, so the wait times were kind of slow, but other than that, the food was very delicious and would definitely come back again soon!

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5.0Dined on December 24, 2017

Great experience with my friends.

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