Gyu-Kaku - Richmond
Friendly staff,amazing menu and great food A+++
I’ve always order from the dinner menu and they were good. This afternoon I tried chicken karaage from happy hour special. They looked old and over cooked. I can understand they change the portion size for happy hour dishes but the quality too? The service was ok, a bit slow but understandable.
We are group of 3 and have been asked to move to another table after we have been seated. When the staff brought us to the table, we requested to change to another table which is more spacious and available. The staff told us that is for 4 persons. After a while, we noticed another customers were seated at that table only with 2 people. The water has never been filled at our table.
Gyu-Kaku has an incredibly upbeat atmosphere, incredible food, and even better service. If you're in to some really good quality Japanese BBQ, and don't mind the BBQ scene, it is definitely worth the try!
My Son birthday on May 29 .they very good service and give us Surprise .......ice cream cake :)
The BBQ is great, and it is very convenient to make reservations on Opentable. However, the water and beverage are somewhat disappointing.
I made a reservation at 8:45 pm and hoping that by arriving at 8:30 we can get a table right at 8:45pm. When we arrive the restaraunt was complete dark and it turns out they had to close early due to technically difficult in the kitchen. I wished gyukakuor open table could have notify me about this. I was very embarrassed as i was with my friends. And we were starving. Not a good experience, would not come back.
Food was good, and comb meal’s value worthy. Server need more training to serve guests, overall is a good place for people drink and eat.
Pleased with the front desk for accommodating my request for a spacious table by the window. I didn’t get her name. She was friendly and efficient. Our server , Aleo was attentive. Another staff , Tiffany was friendly and helpful. Aleo patiently explained the menu and made recommendations Including using the app.
Great service. The food was great, tables were clean, excited to come by again!
Love their lunch special!!
I go to this restaurant quite frequently including brunches in Japan.
From my experience, Richmond location needs a bit more improvement for consistency for customer service.
I get wonderful service one day and next time is disappointing one.
On our last visit our reservation was 8:45 and was not busy.
Our first server was one of the opening staff came from DT location and very keen but he was covering someone for time being.
Our server who came later was present but not attentive.
Food delivery was not prompt and she was not available when we need her.
This is not the first time we experience not receiving consistent service at this restaurant but never happened when I dinning Gyukaku in Japan.
I do understand culturally hard to keep it in the level what I am expecting.
Quality of the food is 80% consistent( should be 100 for my opinion but Canadian standers this is not too bad) but due to delay of delivery might be a factor for my disappointment since I know how tasty some of your dishes when it delivered in timely manner.
Hope my input will taken as positive input as a fan of Gyukaku and I an hoping to see some improvement of service in Richmond location.
Reservations made a couple weeks ago and still can’t get good seating...had to sit straight for the whole dinner on the ottoman which was very uncomfortable & seating was too low. If going again just prefer Downtown or Broadway locations
The harami skirt steak and bistro hanger beef dishes are so good!
Taste good as usual
Made a reservation and showed up on time but was told to wait. I found a small sharp bone inside a chicken nugget.
Great food, great service!
good for family
Unfortunately it was a busy night.. And maybe they were short staffed. But it's frustrating to see many tables left uncleaned while many people are waiting to be seated. Business is bumping though! It always seems busy. Despite the chaos, I'm impressed the staff maintain their energy and attentiveness as best they can. I've been here several times and to several locations, the food has been consistent!
Great food plus great service!
The food at gyu kaku is quite good for the price. They have many set menu’s and different cuts of meat that you can cook on your own. Having the bbq inbetween friends provides quite a bit of fun and something to do over small talk. The servers name was Richards i believe, he was very attentive and professional. I would recommend trying to get seated in his section if possible as it was the best service I have ever recieved in any type of restaurant so far!
Had an amazing time at this location, reserving a seat is definitely recommended, as this place can get busy quick! I was seated as soon as I got in and the service is great and the food was amazing as well.
Love this place!
Didn’t get to have our late lunch as the restaurant was shut down by the health inspector until further notice. Just too bad that the management didn’t even inform us who had reservations for the day.
very good service and food
Service is not bad. Spacious eating environment. Food is alright, not many choices and too salty. Pricy too.
Happy hour menu was a good value. Delicious as always! Will be back in the future.
Fast and friendly service from our server, you don't need to line up or wait that long (you can get table within 5 minutes, even I saw over 15 people in line). If you have make reservation with open table app.
Our server seemed too busy half the time to come to us and we the $55 happy hour dinner for 2 and we ordered chicken karrage appetizer and it showed up after our whole meal was done and we had to ask her twice for it and she most likely forgot... also the rice bowl that comes with the meal also showed up after we ate...
very disappointed with the service ive been there 3 times and this was the worst service ive had and it was only 4pm and it wasnt as busy as the other 2 times ive been in there and i had way better service the other times.
First time here and the service was amazing, our server took his time in answering all our questions.
Tried calling about 5 times, no one answered the phone. Eventually just made a reservation online. When we arrived it was obvious that the staff was under pressure, and understaffed. Many people waiting, and tables that were just sitting empty waiting to be cleaned. Happy hour is traditionally a cheap drinks time. To my surprise there were no happy hour drink prices, just a daily drink special. For me this was a bit misleading. The waitress name was Japanese so when we tried speaking Japanese to her she she didn’t understand, so she she wans’t Japanese? Also her English wansnt particularly good either and she did make a few mistakes with our orders.
The food was good and as close to the real Yaki Niku as your gonna get outside Japan. The cocktails are also good, and draft beer too.
Girl that served us was awful (Irene). The food was great. The girl who brought the grill was great. Very helpful. I would go again if I didn't get Irene as a server.
Great points system great food. Very efficient and friendly service.... Always reserved because this place is packed!
I specifically mentioned that it is my girlfriend’s birthday, yet the server brought us to a table that is cold, and has a ton of water dripping from the ceiling while almost half of the restaurant was completely empty. Very disappointed.
Just normal, nothing special.
Food was good! Excellent service ! Will come again. Please expect a bit of waiting time for a table. Reservation suggested.
I have been to the Downtown and Broadway branch and wanted to see if this branch also lives up to the first two. Definitely worth trying to find parking for. We made reservations at 8pm and because there are other restaurants nearby, it was difficult to find parking, but there were a few near the back. I though the layout of the restaurant was well done, it felt pretty spacious inside. Our waiter was very helpful, and we appreciate that the manager came during our meal and talked with us at the end before we left. I could tell she really wanted to hear any feedback we had. It does feel like it is still understaff, so the wait times were kind of slow, but other than that, the food was very delicious and would definitely come back again soon!
Great experience with my friends.