Gyu-Kaku - Richmond, BC
Overall is good. I hope they can turn down the volume of the music.
Fast service, delicious food , recommend to biok ahead to avoid long wait
My husband and I celebrating the new year :)
Great, food was really good
Great customer service, very friendly and accommodating. Wonderful experience
The food was good and the staff Paul is very friendly and check with us a few times during the meal to ensure everything at our table is okay.
Gave our table away without calling us beforehand
Great service today! They also gave us holiday coupons for our next visit. Will definitely be back :)
Went for happy hour for 2. Really nice quality meats provided, and well worth the money.
Great lunch helpful server!!
Good selection of appetizers. Meats are in good bite size and are very fresh. It’s good place for family gathering or friends get together. Just a bit noisy but what can you do when the whole restaurant is fully booked? Go Monday to get more bang for your buck - whole day happy hour is the best!
Food was flavorful but the ambiance and decor was tacky and bright like a bad roadside diner. Concrete floor and I think they used a bedsheet from Value Village as window curtain hung with shower rings. Not worth the price. Will not go back again.
Great food, excellent customer service, awesome points reward
Food was great and table comfortable. Service was fine but a bit abrupt and hurried - not as good as experienced previously at the Vancouver locations.
Get there early or make reservations ahead of time! We ordered the Holiday Special and that was definitely worth it between 4 people.
Will come back again for sure
I was very happy with my experience at gyu -kaku. It was for a dinner with my husbands out of town colleagues and was stressing about somewhere to take them in Richmond and this place was perfect. They really enjoyed the experience with the food. I’m really technically challenged so booking online made me nervous. Then I messed up the reso and booked for 6 instead of 7. They called me day of the reso to confirm and I was able to add 1 more person with no problems. I will definitely be back. Loved everything about this restaurant.
I booked at table for 4 initially but called a few days prior to get it changed to a table for 7. The table we had only had one grill so our food took awhile. Other than that, I love gyu & this location especially never fails with great service.
Longer than expected for food to be served for a not so busy early evening but not much of a negative. Good food and good service! Kudos to Simran!
Many open tables, arrived 5 minutes early. Ended up being seated 5 minutes after our reservation at an unclean table that was coated in grease. Had been to the nelson st. location many times and had wonderful experiences. this location is far lower quality.
I visit this place often and this was my best visit by far.
Loved the Happy Hour Combo, lots of food and excellent quality.
have visited gyukaku many many times and today I received the most disappointing service ever. We were not greeted by a server for a good 10 minutes past the time we got seated to a table. Before our food arrived, we asked our server Kim to wipe up our table again because it was sticky and greasy, and she did, except she wiped only half of our table (we had three people dining, which means we were using the entire table, not just half!) and still left a tacky table. Every time we ask for anything such as a grill change, our server seemed to be unwilling to do so but did it anyways without any facial expression. For some reason another server Jay took over Kim's role towards the end of our meal and he turned our dining experience from a big Fail to a more comparable Gyukaku style service. First of all, so much appreciation for switching out the gross sticky sauce bottles without even us asking to do so. Jay is so much more patient and treats his customers with passion and respect. One last thing, the chicken karaage was not crispy and juicy as it always has been, instead it was soggy and cold but we were too afraid to ask for an exchange because of Kim's snobby attitude. I have never have such bad experience at any other locations, Gyukaku Richmond you really need to retrain your staff so everybody is at least meeting the regular Gyukaku standard!
All food are good if more vegetable is added in dish could be perfect. I mean the green vegetable was small portion after cooked. Thank you.
Great food good experience!
Given the fact that it was a busy Saturday night, the service was moderate. although the food came fairly quickly after we'd ordered.
With the amount of staff present at the time, I think the service could have been a little better / quicker but overall we were happy.
Would totally go back.
Great food. The super happy hour is awesome. The drinks tasted great. Butter corn recommended.
I love the service !! Staff was amazing and food was great ! Smelt good and tasted good a great place for going out with a group of friends or even a cute date night
Asparagus bacon rolls were not easy to cook, but other dishes were very good.
Food was great as always. The service was a little slow. We had moments where we stopped eating waiting for the next round of meat to come but it is because it was busy so that’s understandable. When I reserved though through open table I did say it was for a birthday and we did not get any free dessert with a candle? I thought it was the norm since we heard a lot of birthday singing that night. So it was disappointing not to get a small dessert as a birthday treat.
We came from Victoria and we missed a bus to the restaurant and was late for 15 mins. we just had for 45mins because we had to catch a ferry. We told about this to the staff and they did serve us so fast and could catch a ferry! Thank you very much! We appreciate a server who was so kind!;):) we will visit you again when we go to Vancouver( we always go anyway)
Made dinner reservation for Monday Happy Hour. The service seems slow , didn't know where was my server.
Okay, could be better
We always have a good experience dining here! The service is always awesome and the staff are amazing. We will for sure be back soon!
was great as usual. sometimes the beef sweet soy is saucy and sometimes drier. really good when it comes out not as dry
I made a reservation on a Sunday night through open table. When we arrived, the food came after about 15-20 minutes, which is totally fine. But about 10 minutes after we started eating, the staff started loudly taking down all the tables around us. 10 minutes after that, our server, who I thought did a good job, came and left the bill on the table, saying no rush but he needed to leave it there. No problem. 10 minutes after that, a girl came and reached for the sauces that were on the table. I was like, what are you doing?! We are still using that! (about half of our food was at this point cooked) Finally, a few minutes later, someone who I assume to be the manager came and rudely thrust the credit card machine at me.
So, I guess its not a shock that staff would want to go home on a Sunday night at closing time. But I made a reservation in good faith. If that reservation was too late for me to enjoy a relaxed meal, I shouldn't have been given the option. When we arrived at the restaurant, we had to wait 15 minutes for the table. At no point before did anyone tell us that the restaurant would be closing and we would need to expect to be done by a certain time.
So instead of being all rude and mad, the staff or managers should have politely let us know our situation.
It was amazing! Always!
This is not my first time to Guy-Kaku. I guest it just happened to be i came across with a bad server. Didnt check out with us on the food at all. Server gone off shift without telling us.