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Hacienda Sisal - Cancun, Cancún, ROO

Hacienda Sisal - Cancun

4.5
4.5
167 Reviews
Mex$500 and over
Mexican
The Mexican food we serve at Hacienda Sisal restaurant in Cancun is a labor of love and a matter of pride for our chefs, a celebration of Mexico’s glorious culinary heritage.

Savor mouthwatering Mexican food, tequila for connoisseurs and much more in a romantic setting with warm hacienda hospitality

Make a reservation

2 people

7:00 p.m.


Booked 5 times today

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    Mex$500 and over
  • Cuisines
    Mexican, Contemporary Mexican, Traditional Mexican
  • Hours of Operation
    Brunch Sun 8:00 am–2:00 pm Dinner Daily 5:00 pm–11:00 pm General Children half pr Daily 5:00 pm–11:00 pm
  • Phone number
    998 848 8220
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Smart Casual
  • Executive Chef
    Nelly García
  • Neighbourhood
    Cancún
  • Parking Details
    Estacionamiento de Hotel, Valet Parking lo domingos am
  • Public Transit
    Parada del Hotel Royal Sands.
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, BYO Wine, Cafe, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Entertainment, Gluten-free Options, Happy Hour, Kosher, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

What 167 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.3Food
  • 4.6Service
  • 4.4Ambience
  • 4.3Value

NoiseModerate

Loved For

  • Cancun / Riviera Maya

    Great for creative cocktails

  • Cancun / Riviera Maya

    Mexican

  • Cancún

    Great for creative cocktails

  • Cancún

    Great for live music

  • Cancún

    Neighbourhood gem

  • Cancún

    Vegetarian-friendly

167 Reviews
  1. BADTOM

    St. Louis

    1 review

    4.0

    1 review

    Dined 6 days ago

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    One of the most beautiful restaurants I have ever seen. Food is good.

    Is this helpful?

  2. RebaBabbles

    Cancun

    1 review

    5.0

    1 review

    Dined on February 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Passion fruit margaritas are a must at this place! From start to finish it was hands down the best food and service I had in my trip to Cancun! William was wonderful too, thank you so much for making my birthday dinner the best yet!

    Is this helpful?

  3. RitaC

    West Palm Beach

    1 review

    5.0

    1 review

    Dined on February 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Quality service and food. Will always return each visit.

    Is this helpful?

  4. GlenH

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on February 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always a great experience! The food, drinks and service was excellent.

    Is this helpful?

  5. OpenTable Diner

    Cancun

    1 review

    3.0

    1 review

    Dined on February 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Food was just average but priced high if not part of vacation rental club

    Is this helpful?

  6. OpenTable Diner

    Cancun

    2 reviews

    4.0

    2 reviews

    Dined on February 5, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    The food was pretty good, however I had a poor quality, expensive steak. It also took 2.5 hours from start to finish, everything just came very slow. Staff very friendly though.

    Is this helpful?

  7. Sash

    New York City

    5 reviews

    4.0

    5 reviews

    Dined on February 3, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great food and setting. We sat outside on terrace.

    Is this helpful?

  8. PHBHANK

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined on February 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, service and very clean restaurant. nice outdoor seating area.

    Is this helpful?

  9. JustinK

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined on February 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    If there is any restaurant you should visit, it is Sisal!!! Absolutely incredible. The food, service, ambience were a must. Value was good, they are very generous but when that tequila cart comes around things can get pricey!!! But so much fun!!!! Absolutely loved it and highly recommend visiting Hacienda Sisal.

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  10. OpenTable Diner

    Philadelphia

    4 reviews

    4.0

    4 reviews

    Dined on January 24, 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    Wait staff were very friendly and attentive. Decor was cute. Mariachi band was wonderful. Table side guac was good. Husbands mango cocktail was delish & his fajitas were very good. My flautas were ok at best. Churros were yummy!

    Is this helpful?

  11. JoelL

    London

    13 reviews

    3.0

    13 reviews

    Dined on January 20, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    Good quality less than last year. Needs improvement.

    Is this helpful?

  12. CherylK

    New York City

    7 reviews

    4.0

    7 reviews

    Dined on January 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    My husband had the grande margarita and I had the cucumber one. Both were great. We shared a table side guacamole. It was very good, but could use some more onion, and heat...but that's on my hubby as he likes his food milder...I had the Oaxacan Mole, which was good, loved the mole sauce. Chicken was a little dry. My hubby had the steak burritos which were AWESOME! Probably the best we have ever had. Service was excellent as always! We are trying to decide where to hold our 30th anniversary dinner later this year and this is a definite contender. If they had the music Saturday it would be a slam dunk!

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  13. ElvinS

    Charlotte

    1 review

    4.0

    1 review

    Dined on January 10, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    I found this place to be ok. The good food but not great, and the portions of the side dishes were offensively small. Although service was adequate, it wasn’t stellar. The food here is extremely overpriced.

    Is this helpful?

  14. MikeG

    San Francisco

    4 reviews

    1.0

    4 reviews

    Dined on January 10, 2024

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 2
    Guacamole made table side was bland and the person making it looked asleep . Chips were good ... sangria terrible .. main courses just okay ... disappointed about the entire experience.

    Is this helpful?

  15. TimB

    Greater Boston

    23 reviews

    vip
    5.0

    23 reviews

    Dined on December 24, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Great food and wonderful atmosphere for a special occasions or just a nice dinner out in Cancun.

    Is this helpful?

  16. Janzy

    Calgary

    3 reviews

    4.0

    3 reviews

    Dined on December 14, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Always a great place to dine, people watch and hear the local music by roving band

    Is this helpful?

  17. MrsK

    Kansas City

    69 reviews

    vip
    5.0

    69 reviews

    Dined on December 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    A delightful restaurant with great service and beautiful atmosphere.

    Is this helpful?

  18. KileT

    Washington DC

    18 reviews

    3.0

    18 reviews

    Dined on December 12, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2
    There are far better options than this restaurant along the boulevard in Cancun. This is a safe option, if you are staying in the Royal Sands or have a big group. Food was adequate and the service was good and fast, however, the food was without flavor, and the value was not that great for what I expected. I did like the fact that we were served very quickly and professionally by the staff and the cocktails were really good.

    Is this helpful?

  19. OpenTable Diner

    San Francisco

    8 reviews

    5.0

    8 reviews

    Dined on December 6, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fun night yummy food extremely accommodating. Made room for two more. .

    Is this helpful?

  20. JavanM

    Cancun

    2 reviews

    5.0

    2 reviews

    Dined on November 28, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    The service was great and the food was good. We were able to see the sunset as we ate which added to the atmosphere.

    Is this helpful?

  21. CamPresley

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on November 18, 2023

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 4
    My father and I enjoyed the experience but, for the prices the dishes were very underwhelming. For $30 shrimp fajitas I would expect more than 6 shrimp and a couple of onions and peppers. We also ordered a Caesar salad that was around $15 and it was 2 pieces of lettuce. While the flavor was good the dishes are extremely overpriced for what was served.

    Is this helpful?

  22. Carlos

    Grand Rapids

    21 reviews

    5.0

    21 reviews

    Dined on November 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4
    The food, as always, was fantastic. I had the chicken mole with goat cheese and squash flowers and was delicious. My wife had the enchiladas rojas which were filled with chicken tinga; outstanding.

    Is this helpful?

  23. ValentinaM

    Österreich

    1 review

    5.0

    1 review

    Dined on November 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice authentic Mexican restaurant, would definitely recommend it!

    Is this helpful?

  24. OpenTable Diner

    Las Vegas

    21 reviews

    vip
    5.0

    21 reviews

    Dined on November 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent choice for authentic Mexican cuisine. Gabriella waitress is the best.

    Is this helpful?

  25. Mari

    New York City

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 9, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Food is very good but portions small and very pricey.

    Is this helpful?

  26. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 24, 2023

    1. Overall 5
    2. Food 3
    3. Service 3
    4. Ambience 3
    The guacamole was absolutely amazing. I recommend eating outside there’s no sound damping inside and it can get really loud.

    Is this helpful?

  27. OpenTable Diner

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on October 20, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always one of our favorite places to eat in Cancun. The live music on Thursday night is fantastic. The menu has a great variety of choices. The ancient soup prepared tableside is a must, and very unique.

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  28. DoriB

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on October 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We love Hacienda Sisal. Every time we’re in Cancun we come here. The guacamole is the best. Our waiters, Jesus and Pedro took very good care of us. If you are going there for a quiet dinner it won’t happen. The mariachi band is nice but while playing you really cannot carry on a conversation. Large groups of people are also loud and take away from the ambiance. That’s my only dislike but the food drinks snd service are excellent.

    Is this helpful?

  29. BrianH

    Baltimore

    1 review

    2.0

    1 review

    Dined on September 29, 2023

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 3
    Food was horrible. The salsa horrible. Would never recommend it to anyone

    Is this helpful?

  30. MagdalenaR

    Los Angeles

    11 reviews

    5.0

    11 reviews

    Dined on September 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    A wonderful dining experience! Beautiful presentation and food was perfection.

    Is this helpful?

  31. OpenTable Diner

    Miami - Dade

    2 reviews

    5.0

    2 reviews

    Dined on September 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Service excellent from moment you get to the doors of the restaurant they make you feel welcome the waitress Marco took care of the food and table in excellent manners and make sure that everything was perfect from the sitting to the food. Dinner was very good and well done and prepared.

    Is this helpful?

  32. DarrenB

    Birmingham

    3 reviews

    3.0

    3 reviews

    Dined on September 6, 2023

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4
    Food was tasteless and bland. Visited here 6 years ago and found it excellent and looked forward to visiting again, but sadly let down

    Is this helpful?

  33. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on September 3, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    My waiter and the staff was absolutely amazing. Felt welcomed and cared for.

    Is this helpful?

  34. Sassy216

    Hawaii

    9 reviews

    5.0

    9 reviews

    Dined on August 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Hacienda Sisal is a great restaurant. We take advantage of it from the all inclusive while staying at the royal Sands, and it never disappoints. The service is usually top notch. Great drinks, and the food is delicious. Highly recommend!

    Is this helpful?

  35. OpenTable Diner

    Houston

    1 review

    5.0

    1 review

    Dined on August 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was great! Would definitely come back! Service, and food were a outstanding!

    Is this helpful?

  36. Nickel

    Las Vegas

    23 reviews

    5.0

    23 reviews

    Dined on August 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We loved our dinner at Hacienda Sisal , Alfredo was our waiter , he was great ! We loved when he made Mexican coffee for us tableside !!
    Hacienda Sisal - CancunResponded on August 3, 2023
    ¡Hola Nickel! Thank you for taking the time to leave a review, we are very glad to hear everything went great and that Alfredo's service was outstanding! Tableside dishes and drinks are quite a spectacle and we love it!♥ We look forward to seeing you again, best regards.

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  37. OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on July 31, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely a wonderful place to eat. Great food! Isabella was the best.
    Hacienda Sisal - CancunResponded on August 1, 2023
    ¡Hola! Thank you for dining at Hacienda Sisal. We are very delighted to hear you had an incredible time enjoying extraordinary service and delicious mexican food. Your satisfaction is our #1 priority and we are excited to learn we have achieved our goal with you. Thank you for your review! It would be our pleasure to have you back. Warm regards.☺

    Is this helpful?

  38. Jigc

    Monterrey

    14 reviews

    vip
    5.0

    14 reviews

    Dined on July 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Excelente servicio ..... atención y respetan la hora de separación Como siempre volveremos
    Hacienda Sisal - CancunResponded on August 1, 2023
    ¡Hola! Muchas gracias por cenar en Hacienda Sisal. ¡Nos complace saber que todo fue excelente durante su visita! Su satisfacción es nuestra prioridad y todos nuestros esfuerzos están orientados a lograr que su experiencia sea inolvidable desde el momento en que le recibimos. Agradecemos su comentario y esperamos verle de nuevo muy pronto. ¡Saludos!

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  39. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on July 6, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Had an absolutely wonderful time! Amazing food, amazing service, and the atmosphere was incredible!

    Is this helpful?

  40. Abrilml

    Cancun

    1 review

    5.0

    1 review

    Dined on July 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Todo muy rico, pedimos el molcajete grande y comimos súper bien, me gustó mucho la bebida pastorcito. El lugar muy bonito también.

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Hacienda Sisal - Cancun offers takeout which you can order by calling the restaurant at 998 848 8220.

Hacienda Sisal - Cancun is rated 4.5 stars by 167 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Booked 5 times today

Order delivery or takeout

Google Map for Hacienda Sisal - Cancun

Blvd. Kukulkan Km 13.5, Frente al Hotel Royal Sands, Cancún, ROO 77500

Dining areas

Additional information

  • Neighbourhood
    Cancún
  • Hours of Operation
    Brunch Sun 8:00 am–2:00 pm Dinner Daily 5:00 pm–11:00 pm General Children half pr Daily 5:00 pm–11:00 pm
  • Price
    Mex$500 and over
  • Cuisines
    Mexican, Contemporary Mexican, Traditional Mexican
  • Dining style
    Casual Elegant
  • Dress Code
    Smart Casual
  • Parking Details
    Estacionamiento de Hotel, Valet Parking lo domingos am
  • Public Transit
    Parada del Hotel Royal Sands.
  • Payment Options
    AMEX, Mastercard, Visa
  • Executive Chef
    Nelly García
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, BYO Wine, Cafe, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Entertainment, Gluten-free Options, Happy Hour, Kosher, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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