Hard Rock Cafe - Sydney

3.9
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489 reviews
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$A41 to $A100
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American
Located in Sydney’s spectacular Darling Harbour, on the first and second levels of Harbourside Shopping Centre, Hard Rock Cafe Sydney is a prominent waterfront venue that will rock your senses with tantalizing food and drinks and an iconic music memorabilia collection.
What 489 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
Food
4.0
Service
3.9
Ambience
3.6
Value
Noise · Moderate
75% of people would recommend it to a friend
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NM
1 review
Dined 3 days ago
Overall1Food1Service1Ambience1

Would give no stars if possible. Booked well ahead for a special birthday weekend with waterfront table. To be told on arrival they had instead booked a private function and only available tables were in the crowded noisy bar. We didn’t stay but enjoyed a meal at a waterfront table elsewhere. Would never even consider going back ! A courtesy call to say our booking request could not be honored would have been good service, instead of a confirmation of the booking that you had no intention of honoring. Terrible way to treat your customers !

SH
1 review
Dined 4 days ago
Overall1Food1Service1Ambience2

Disappointing, 40 mins for drinks to arrive after food. Cocktail full of ice! New York Strip Steak was very poor, texture of meat was strange tough as old boots should have sent it back!!

RL
1 review
Dined on December 2, 2019
Overall5Food3Service5Ambience5

Did not enjoyed with our burgers. The buns is breaking look like not fresh.

R
Sydney / NSW
1 review
Dined on November 29, 2019
Overall2Food3Service3Ambience1

We were in a side room with no atmosphere, it felt like we were sitting in the mall. There was a a Christmas Party going on in one part, which overtook everything. A loud DJ/MC who was only talking to them - it felt like we were crashing someone else's party. We ordered a platter to share as a started and the mains arrived before we had eaten it, so it felt like we were being rushed through. Disappointing.

OT
Sydney / NSW
12 reviews
Dined on November 29, 2019
Overall2Food1Service2Ambience1

The food was disgusting and was very loud and service was very slow

DM
1 review
Dined on November 29, 2019
Overall1Food4Service3Ambience1

There was a private party on
We were put by door of cocktail bar
No screens working
Staff too busy with party
I have been to several hard rocks around the world and this is by far the worst

NA
1 review
Dined on November 23, 2019
Overall3Food3Service2Ambience1

Most of the food was of a good average quality however would expect better for the price charged. The service from the front desk when we arrived was poor, we were left for over 15mind before we asked the lady at the front desk if someone could come and take our drinks order and we were told we would need to wait. Once we finally had someone come and take our order the service from her was lovely however once again the same lady at the front desk was abrupt in her service when I went to pay for the meal. Overall it was just ok. Lots of big groups made for a very noisy atmosphere.

A
1 review
Dined on November 18, 2019
Overall3Food3Service3Ambience2

I'd recommend it for the sake of saying you've been. Like many people, my girlfriend and myself look for Hard Rock Cafe's wherever we go on holidays/travels, ticking them off as we go.

The enthusiasm, positivity and energy is something that's common practice in all Hard Rocks. To our surprise, considering it's Australia, the staff here were the least enthusiastic we've encountered.

Also, the layout/design of the one in London means you're surrounded my all sorts of impressive memorabilia. Whereas, in Sydney, the tables are set far away from things, especially us, we were tucked away on a tiny table next to a window. The table wasn't level so I had to use my napkin to level it out, and we didn't have enough space between us.

The food was the same as the food at all other Hard Rock's, it's no Michelin stat restaurant, but it's not TGI Fridays either.

Overall, it was ok.

BH
Essex
127 reviews
Dined on November 16, 2019
Overall2Food2Service3Ambience4

This probably rates as the worst Hard Rock Cafe we have ever visited for food and we have been in at least half a dozen all round the world. The best food by far was my chicken goujons starter which was quite tasty but my wife's nachos were just an awful, cold mess. We both had 'legendary' burgers for mains which were incredibly greasy and indigestible. For deserts we both had brownies that were too dry and crusty round the edges. On the plus side the ambience and music were very enjoyable.

JS
1 review
Dined on November 15, 2019
Overall3Food5Service5Ambience1

I was expecting to have a view to darling harbour, which didn’t happen due a private party. It was too noise as well, it was difficult to speak with my wife and the waitresses.

RD
1 review
Dined on November 15, 2019
Overall4Food5Service5Ambience4

Beautiful dinner! A little loud but overall, was lovely! Our sever Logan was amazing!

Hard Rock Cafe - Sydney
Responded on November 19, 2019

Thank you for the awesome review Renay.

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LP
1 review
Dined on November 10, 2019
Overall3Food2Service3Ambience1

Much better value restaurants in Sydney, paid $250 for hamburgers - in fact its bordering a rip-off.

TB
1 review
Dined on November 9, 2019
Overall3Food5Service4Ambience4

Service and our waiter was very good, except we had ti wait for food for 50min, while one of the food runners splashed one our ladies with ketchup and did not even sat sorry. Other that that the food was very good and waiter named Thomas( if i remember correctly) was well mannered.

E
1 review
Dined on November 9, 2019
Overall2Food4Service3Ambience3

I booked the table for 7:30, arrived on time and grabbed a drink. We wasn’t seated until 8:30! And we didn’t get our food until gone 9pm. If you are unable to reserve tables for guests that pre book- don’t offer the service. It was appalling. The food was thankfully good and they acknowledged my partners birthday which was nice, however the wait and service and noise level was just painful. We had plans after the meal which we had to rearrange due to how late the service was and how long the meal took.

CH
Sydney / NSW
1 review
Dined on November 2, 2019
Overall4Food2Service3Ambience3

A good view for fireworks. Beef was good but chicken was dry and not juicy. Also, nachos were soggy by the time it came to our table. Quantity was good.

A
Washington DC
7 reviews
Dined on November 2, 2019
Overall1Food2Service1Ambience1

Food was bland and poorly prepared. Everything came out cold. Our table was outside and it had bird droppings covering the seats and parts of the table. Staff lightly wiped off the table with a wet rag and the chairs. We picked another table and switched them. Saw the same rag used to wipe down another table inside. Avoid.

OT
Glasgow
2 reviews
Dined on October 31, 2019
Overall5Food5Service5Ambience5

Been to a lot Hard Rock around the world and this is one of the nicest setting I’ve been to over looking the harbour. Food, Service was very good.

CA
New Zealand
1 review
Dined on October 31, 2019
Overall5Food4Service4Ambience4

Really enjoyed this dining experience
Many thanks

Hard Rock Cafe - Sydney
Responded on November 3, 2019

Thank you for the awesome review Cheryl.

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GN
1 review
Dined on October 28, 2019
Overall4Food5Service4Ambience3

hoped for more "rock" staff, Collection really Nice to see

Hard Rock Cafe - Sydney
Responded on November 3, 2019

Thank you for the review!!

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DA
1 review
Dined on October 27, 2019
Overall5Food5Service5Ambience5

The service & food was just outstanding. If you haven’t been, what are you waiting for!!!!!

Hard Rock Cafe - Sydney
Responded on October 29, 2019

Thanks for the awesome review Denise. Look forward to having you back soon.

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S
1 review
Dined on October 26, 2019
Overall2Food2Service1Ambience4

I arrived and the host didn't give the table i request then she only give one Menu. I ask for a table outside and they said were full and all my dinner i saw empty tables outside, then the drinks take so long to arrived, the food of my partner that was a steak with mush potato was cold they give a new one and no fork just two knife. For the price of the food i was expecting better service.

V
1 review
Dined on October 26, 2019
Overall1Food1Service1Ambience1

we were over charged for food we didn't receive. stating items on the menu which are gluten that were later found out to have gluten in them.

JB
Melbourne / VIC
2 reviews
Dined on October 10, 2019
Overall5Food5Service5Ambience5

Staff were really friendly and the food was great

Hard Rock Cafe - Sydney
Responded on October 12, 2019

Thanks Jason!! Come and rock out again soon.

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AW
1 review
Dined on October 8, 2019
Overall1Food1Service2Ambience1

Food was not nice, burger very dry, the bun tasted like it was a day old. Salad just had a lot of rocket and way too much dressing and not much else. Cocktails were disappointing $18 for ice and juice. First time going to a hard rock cafe and our table was right next to the bar with waiters constantly pushing past our chairs. We will never go here again.

Hard Rock Cafe - Sydney
Responded on October 15, 2019

Hi Ashley, thank you for taking the time to leave a review. I'm sorry to hear your experience did not meet expectations. I have passed your feedback on to the team as we are always looking for new ways to do better.

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m
Las Vegas
7 reviews
Dined on October 8, 2019
Overall4Food4Service5Ambience4

Awesome kids eat free during holidays promo!

Hard Rock Cafe - Sydney
Responded on October 9, 2019

Thanks for the awesome review. Hope to see you again soon.

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OT
1 review
Dined on October 2, 2019
Overall5Food3Service5Ambience5

The burger was not very good as it tasted too dry and the beef was plain. Too big a meal as the burger was huge. Chips recommended. Music awesome.

OT
1 review
Dined on October 1, 2019
Overall2Food1Service1Ambience1

When booking we communicated in the online form that it was an ocassion to celebrate for our daughter's achievement. Unfortunately nothing special or any heed paid to our purpose of the celebration in Sydney. We had been to HRC's in other countries and they were well organised. If you cannot make a small special difference to an occassion then you better remove that provision from your online booking request.

MS
1 review
Dined on September 29, 2019
Overall5Food5Service5Ambience5

Awesome, great food and service, cocktails were great value

Hard Rock Cafe - Sydney
Responded on October 3, 2019

Thanks Matthew!! Hope to see you again soon.

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CW
1 review
Dined on September 28, 2019
Overall3Food2Service5Ambience5

I had a fantastic time! I was after the American Chain Experience and I got it! The food was truly mediocre if not downright confusing! The Guinness along with a half pound medium well burger. Wow. Nothing made sense but I loved it! I felt like a rock was in my stomach all night. The wings on the other hand were outstanding. Classic Franks Buffalo, a ranch dressing, and 6 sticks of carrots and celery. The drinks were insanely overpriced, but again, delicious; The Hurricane in particular reminded me of the cherry/orange/pineapple Tampico. My date had a Java Lava with spicy fried onions, pepperjack, siracha mayo, again wilted arugula, and a fried jalepeno on top. His beverage, the Southern Rock, which was essentially just a hillbilly whiskey sour topped with Sierra Mist was especially sweet and seemingly devoid of any alcohol. Our server Alan was fantastic! So attentive and really kind. Overall, the meal was 3.5 and the experience was 10/10.

DL
1 review
Dined on September 28, 2019
Overall3Food4Service5Ambience4

It was very cold outside and no heater next to our table.
The view was fantastic.

AC
Sydney / NSW
1 review
Dined on September 26, 2019
Overall2Food3Service2Ambience3

We had to wait sooooo long for our meals. Spoiled the experience.

OT
Glasgow
3 reviews
Dined on September 22, 2019
Overall2Food4Service1Ambience3

We are the “guys” who visit every HRC and collect the hurricane glasses when in a different location. Booked in SYD as per usual. Gave order. Starters arrived, cool, mains arrived 5 mins later. No offer to take back, just plonked on table. Girl said she was ending her shift. Complained to a male floor manager, he said, “what do you want me to say? Sorry? I’m sorry!”. And walked off. Pu5 a real dampener on the evening. Never look for discount, comps, or freebies, but always nice to be offered as it shows the place is serious about amending the experience. Paid bill, went to leave, saw female floor manager, she was really apologetic, said they could and should have done more (ie cook a fresh meal). Previous male manager came over, I told him that his customer service was poor, he said “I’ve been in since 12! (This was 8). Considering we were looking forward to the who,e thing, HRC could and should have done better.

BL
Sydney / NSW
1 review
Dined on September 14, 2019
Overall5Food5Service5Ambience5

AMAZING !
The best views, the best drinks, the best food.

RH
1 review
Dined on September 13, 2019
Overall5Food5Service5Ambience5

Great location & legendary Hard Rock service! Highly recommended!

Hard Rock Cafe - Sydney
Responded on September 16, 2019

Thanks for the great review! Hope to see you again soon.

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J
1 review
Dined on September 9, 2019
Overall3Food4Service1Ambience3

Food was as expected; consistent with other Hard stock Cafes. Waiter wasn’t the best and came across as a bit patronising over a misunderstanding with our order which didn’t sit well with me.

GE
1 review
Dined on September 9, 2019
Overall2Food2Service2Ambience2

Not the same standard as it used to be.
Been in better hard rock cafes

RM
1 review
Dined on September 7, 2019
Overall5Food5Service5Ambience5

I loved it , and my friends too. Also, the view of the fireworks was awesome!! Thank you!

Hard Rock Cafe - Sydney
Responded on September 10, 2019

Thanks Roseli!! Hope to see you again soon.

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DS
1 review
Dined on September 6, 2019
Overall3Food3Service3Ambience3

Unfortunately it was below expections, and sadly on consensus of the 6 members of the party a below average experience. The presentation of the food wasn't great, for example the very small handful of veg looked even more inadequate on the oversized plates. The steaks did taste great to be fair, although both were very rare, not med rare as requested. The burger was stated as being very dry sadly, and although the bun was gluten free which can be dry, it didn't excuse the overall desiccation of the dish. We opted not to try the desserts given the experience of the first course.

Hard Rock Cafe - Sydney
Responded on September 10, 2019

Hi Daniel, thank you for taking the time to leave a review. I'm, sorry to hear your experience did not meet expectations. I have passed your feedback on to the team so we can do better in the future.

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OT
1 review
Dined on September 6, 2019
Overall4Food4Service4Ambience4

We enjoyed it however due to it being very busy it took a while for drink and food orders to be taken

Hard Rock Cafe - Sydney
Responded on September 10, 2019

Thank you for your feedback.

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C
1 review
Dined on September 5, 2019
Overall4Food5Service1Ambience5

Food, place, drinks, ambience soooo good but service not too much. Our Asian waiter was a little bit disrespectful, not too kind and not helpful at all.