Hawthorn Dining Room and Bar
The grand lobby bar embraces guests, perfect for after work drinks and a night shared with friends. The dining room offers a modern vintage experience in a comfortable setting with a rotating menu and carefully crafted wine list.
Paying homage to the past, whilst looking forward to the future - the new space sets the stage for old stories to be told and new memories to be made
The food wasn’t good for the YYC food experience. Given that this is a time to showcase your best, I wasn’t very impressed. I won’t be going back.
I love the new space, very elevated. The menu was good and the food excellent. It’s a sharing menu, though, so it’s not my preference for a business dinner. I love the idea when I’m just out with my husband, but not as much when it’s business or friends who aren’t as close.
We had the oysters and the mignonette was superb. We had a steak - it had a really nice reduction on the side. We had the Brussels sprouts - they were excellent. And the cocktails were well done. The service was good, the server was friendly but not over the top, and left us alone while we chatted. Bonus: she didn’t ask us what our plans are for the rest of the night like servers always do these days. That is to say, she wasn’t phoney-friendly at the end when she brought the bill. Bravo!
Overall, great choice of restaurants.
Hello Claire. We at Hawthorn thank you for your visit. We also appreciate that you've taken the time to provide feedback. We are proud of the renovation, and are very pleased that you and your guests enjoyed the space. Although we are going for a more casual 'feel', we are still Fairmont, and we still provide an elevated experience. Our service team are dedicated and experienced, and can provide the right level of service, based on the event. Warm Regards, David Cleaver. Outlets Manager.
Super cozy spot with the fire place.
Hello, Yes, the fireplace is a 'super cozy' spot. Interestingly, that fireplace is one of the original fixtures of the Hotel; it has survived over a century! We look forward to welcoming you back at Hawthorn. David Cleaver. Outlets Manager.
Amazing food and service! Always recommend this one to anyone looking for a great atmosphere and 5 star food
Hello Sammy, Hawthorn appreciates your patronage, and your recommendations. We take great pride in offering a full five star experience, and thank you for the full five star review! Many thanks, David Cleaver. Outlets Manager.
Loved the atmosphere and the decor
Hello, Thank you for joining us at Hawthorn. A great deal of thought and planning went into the atmosphere and décor here at Hawthorn, and we are very pleased that you enjoyed your experience. We look forward to your next visit. Warm Regards, David Cleaver Outlets Manager
Absolutely outstanding as usual
Lindsey & Terry, Thank you for joining us, and thank you for the review! We are glad you enjoyed yourselves.
My overall rating for this place was purely based on the service we received throughout the night. Our waiter (Joesph) was excellent... when he was there. Slowest service ever! When we were seated, it took 10 min for him to come to greet us. After the drink order was taken it took 15 min to arrive. Once our dinner order was taken and after we had finished eating, not once did he check in on us. It actually took 25 min after we were finished until a manager walked over to ask if she could clear our table, which is when I asked for our bill and expressed my displeasure for the service. Joseph apologized, however by that time I couldn't wait to get out of there. I was celebrating my birthday, and all I wanted was dessert after dinner, maybe another round of drinks, but I didn't think that place deserved any more of my money.
Hi Hussein, Thank you for your patronage, and please accept our apologies for how your birthday dinner ended. We aim to offer the absolute best in service and product at Hawthorn, and we evidently fell short for your and your guests. We should have done better the first time, but if you will give us the opportunity, we would love to have you back so that we can make up for this experience.
The service was very slow and one of our orders was served incorrectly :(
Hi Lisa, We are so sorry to hear that you did not enjoy your experience. Please allow us to extend our sincerest apologies that your service was not up to standard - this is not at all what we aim for. We hope you will give us the chance in the future to make up for this. Thank you so much for taking the time to let us know.
This was the best restaurant experience I have ever had. I made a reservation for my partner and me for our seventh anniversary, and Hawthorne made it so special. From the moment we arrived, they welcomed us and showed us to a very intimate, unique table. Initially, when I had made the booking, it looked like there were no tables left - only bar seats - so I put a note in my reservation asking for "a more intimate seat, if possible." They sat us in the dining area, which was closed at the time of our arrival - so that we could get the best seat in the restaurant! The servers all wished us a happy anniversary and even brought us a delicious dessert with sparklers for FREE because of our special occasion. Not only was the food amazing, but the service and restaurant setting went above and beyond my expectations. I highly recommend this restaurant!
Great food . Chef does a fantastic job. Need the Oak Room ambiance to return.
Thanks for the kind words. We will work on the ambiance!
always love dining at the Hawthorn Room
Staff are amazing
Lindsey & Terry, We are so glad to hear it. Thank you for dining with us and we look forward to seeing you again soon :)
Just a wonderful dining experience. We will be back.
I don’t care for the bar seating, would prefer the dining room which isn’t available for Sunday lunch because of the silly tea!
Hi Margaret, Sorry to hear you couldn't sit where you wanted to for lunch. Perhaps if you come in for an earlier or later lunch next time we can get you table in the dining room. We hope the seating didn't ruin your experience.
Valentines dinner was a feast! With inventive dishes and great food. The chocolate piñata was especially lovely and fun.
Long story short, this was a great meal. Short story long...
1. The hostesses were kind enough to let us know upon arriving they they were “very” busy and we could only stay for two hours. Thanks Regina George.
2. We were seated for a 5:45 dining time immediately next to another table while there were a plethora of open tables nearby. After asking to be relocated, our request was granted under duress.
3. Service was phenomenal and the food was great. They tried to serve us 10 oysters for the price of 12 but thanks to my Asian’s wife’s math skills, we enjoyed the full dozen.
That is all.
We are glad to hear that despite these few issues, you still enjoyed your meal with us last night. Please allow us to extend our sincerest apologies for the way your seating was handled. Thank you for taking the time to tell us about your experience, because it is feedback like this that helps us see where we can improve. We apologize as well for the miscounted oysters - this is something our team should have noticed before the plate arrived at your table. Thank you for your honest review.
This was our first visit to the Hawthorn and we were a bit disappointed at the loss of the Oak Room. However, we went for Valentine's Day weekend and had the couple's dinner. It was perfect except the dessert was anti-climactic. Drinks are costly...$21 for a cocktail, $19 for 9 oz wine. But, all in all, we enjoyed ourselves very much!!!
Seating was too close to other people which took away from the romantic aspect I was hoping to achieve for Valentine’s Day, very noisy, wait staff was decent but the food was very poor, I ordered the 105 dollar 32 ounce steak and maybe 10-15 ounces was meat the rest was all fat and not worth consuming, the fries and cheesy potato's were very good, the bread was burnt in some spots, very beautiful place but would not recommend to others for what was listed above! Price was WAY to expensive for what I received especially after spending 600 dollars on the room already then 220 dollars do mediocre food.
Hi Kris, We are so sorry to hear that your experience was not up to expectations, and that you didn't feel you got a good value for your money. We appreciate you taking the time to tell us about your experience, and we will use this feedback in to improve in the future. Please allow us to extend our sincerest apologies.
Steak frites! The fries are the best. Shrimp cocktail. Went for valentines with my daughters everything was lovely.
great food great service
Very pleased with everything at the “new” digs. We came for our anniversary (39 years) and stayed for the night! Breakfast in the morning!
Perfect night out, perfect portions, great value, excellent staff
Food never disappoints! Service is top notch. The reno hasn’t quite grown on me yet though.
Just a really delightful reimagining of a grand old space with updated, thoughtful and well executed food. Very good cocktails and reasonably priced wine. Fantastic.
we regularly go to eat here and the service is always top notch.
Meals are always delicious
Ambience is fabulous
The food was fantastic, the atmosphere great. And the service impeccable. Would come back.
Fantastic service, wonderful food- best steak I’ve had in years. Creme brûlée was good but I’ve had better.
Outstanding service as always! I would recommend this to anyone in the city looking for a great ambiance and amazing food!
Great food, duck and steak are amzing and the mashed popatos(dont rememeber the hancy name from the menu) ... ummmm
Great service and ambience. Lamb main dish had wonderful flavour. More care should be given to how meat is cut. Only meat should be served.
New York steak was spectacular. Dacquoise disappointing. Bread should be replaced with Genoise or at least soaked in liquor or fruit juice. Too dry. Creme Brûlée excellent.
It was a birthday celebration and overall a lovely time.
We appreciate you taking the time to tell us about your experience, and apologize that your meat was not cut and served more carefully. We will take your feedback about the dacquoise into account in our dessert selection moving forward. We are delighted to hear that despite these 2 points, you still enjoyed your dining experience with us, and look forward to having you back again.
Very noisy as there was a conference happening in in the reception area. Waiters lacked training or experience suitable for the the high quality expected of a Fairmont restaurant.
Bruce, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. You're right, at Fairmont, we strive to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us another chance, we will do our best to earn back your trust and loyalty.
Great place for cocktails and food. Everything was excellent. Great for groups or cozy party. Very warm atmosphere.
The service was very good however we were disappointed with our food. It was not worth the money we paid for it. The duck was very fatty and rubbery the hawthorn brews was burnt and charred. Not a very good food experience.
Hi John, We are sorry to hear that your dining experience was not up to your expectations. Duck does have a thicker skin, more fat, and a meatier texture than people expect, so perhaps this contributed to why you were disappointed with it. As for the beer, yes the Our Daily Bread Pale Ale does have some bitterness and isn't for everyone. While we are glad to hear that your service was up to standard, we would have loved to wow you with the food as well. We hope you will give us another try.
Incredible food, classic ambiance, a feel of riches and modern meet. The drinks are spot on and the food is something worth coming back for.
Thank you for your feedback! We are glad to hear you enjoyed yourself and we look forward to having you back again.
Beautiful space. Great food. Service was a bit leisurely for a lunch. Recommend.
To indicate that the Appetizer menu is designed for 'sharing plates' is misleading. We were 4 middle aged ladies that like to eat healthy. We were there to visit with each other, enjoy the cocktails (which were outstanding! Thank you for no ice cubes in my Manhattan, it was perfectly chilled and not watered down. Yum) and have some appetizer dishes one dish at a time over the course of a few hours. There seemed very few selections that were actually shareable. They were definitely suited for one person to eat. A cheese plate with bread and fruit and olives that the server would be able to recommend with confidence as satisfactory for 4 to share. Some dips or spreads that offered vegetarian, dairy or meat options served with vegetables and or crackers. A lobby based lounge, that allows guests to relax, eat and drink comfortably, as if they were in their own home should be the goal. The appetizers that we received were delicious and beautiful. The servers were very pleasant and attentive. The atmosphere was elegant and the furniture comfortable and attractive. I would recommend it to others. Modifying the appetizer options and not claiming that the (appetizer) menu is appropriate for 'family sharing' is my point in this review. Thank for reading!
The experience was not good. While the dinning room was just about empty our group of 12 was seated in very tight corner of the room were there was hardly any room to move. Theservice was poor and while the food was very good it took a very long time to get it and they forgot two of my guess order.
Elvin, Firstly, thank you for taking the time to review us - your feedback is very important to us as it helps us to learn from our mistakes and improve. We apologize that you were not happy with your table or your service, and we are sorry to hear that dishes were forgotten - this is not at all what we aim for. We strive to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us the opportunity to make it up to you in the future.
New Year day celebration!
A Disaster! My Wife and Mother-in-law went to the Hawthorn Dining room for New Years day brunch. We used to frequent the restaurant when it was the Rimrock Room a few years ago, and it was always excellent.
Ordered two Mimosas, which arrived quickly, and they were very good. My Wife and Mother-in-law ordered steak and eggs with the steak cooked well done. I ordered the Eggs Benedict.
My Eggs Benedict arrived quickly, and rather than have the food get cold, I finally started eating before the steak and egg meals arrived. I almost finished the Eggs Benedict, when the two steak and eggs finally arrived.
The steaks were barely warm, and one steak was medium instead of well-done. Our server (Julie) said that she could have the meals re-done, in about fifteen minutes, but I was finished my meal and the ladies decided to skip the steak, and move on to dessert. Both ladies ordered crème brulee, and we waited for twenty minutes with no Brulees appearing.
We decided to leave, and asked our waitress for the check. We all put on our jackets, I paid the bill, from which our server had deducted one steak and eggs. The crème brulees arrived, and our waitress said they would be complimentary. I thanked Julie, (our server) and I informed her that we were not interested in the two brulees, as we were leaving the restaurant, and the whole experience was an unbelievable mess.
I would suggest that the kitchen was totally understaffed on January 01st! A very disappointing experience!! My suggestion would be to spend your time and money elsewhere!!!
The Fairmont Palliser used to be considered the place to go to for a good quality breakfast or lunch. The atmosphere used to be of a higher class which you expected there.
The new atmosphere of the Hawthorn feels at best like an over glorified Denny’s restaurant. Breakfast buffet expensive at $31 per person, with limited choices, overcooked bacon, and lukewarm coffee served in the thermos cans.
Quite honestly if I want a decent bacon and egg breakfast at a good price and hot coffee I prefer to go to A&W.
Fairmont Palliser we won’t be back , if this is the best you can do under the Fairmont name then people are just getting ripped off staying there or eating there.
We appreciate you taking the time to tell us about your experience, and are sorry to hear that we did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior experience - and it is apparent that we have missed the mark. Please rest assured that we are taking measures to address this feedback and to improve our breakfast experience overall. It is our hope that you will give us the opportunity to better serve you in the future.
Fantastic dinner, great night out. We loved every dish and our server provided great advice and info on the menu.