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Hiro's - Petaluma

3.9
3.9
151 Reviews
$30 and under
Japanese
Hiro's – Petaluma is a Japanese restaurant, popular among its patrons for its fresh sushi and Japanese cuisine. The restaurant has an intimate setting with large floor to ceiling windows pouring in natural light during the day and giving the street views at night. The ambiance is casual and pleasant, and customers prefer to visit this place for lunch and dinner with family and friends. There is a sushi bar with chairs around it, as well. The waiting staff is professional and responsive, and serves food in a timely manner. Hiro's – Petaluma features a full Japanese menu with a wide selection of food items. The menu highlights are bento box combinations, nigiri sushi & sashimi, makimono sushi rolls, salads and entrées. The restaurant provides free car and bike parking facility in its private parking lot. For homebodies, Hiro's – Petaluma offers home delivery and takeout services. The premises is family-friendly and wheelchair accessible, as well.

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Hours of Operation
    Dinner: Sunday - Thursday 5:00/9:30 Dinner: Friday - Saturday 5:00/10:00 Lunch: Monday - Saturday 11:30/2:00
  • Phone number
    (707) 763-2300
  • Payment Options
    AMEX, Diners Club, Discover, JCB, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Executive Chef
    Gen Mizoguchi
  • Catering
    Please call for details.

What 151 people are saying

Overall ratings and reviews

3.9
3.9 based on all time ratings
  • 4.1Food
  • 3.6Service
  • 3.6Ambience
  • 0.1Value

NoiseModerate

151 Reviews
  1. eatndrink

    San Francisco

    18 reviews

    2.0

    18 reviews

    Dined on March 8, 2016

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3
    Not really sure why things have declined at Hiro's; but, they need to review this site and take corrective action to improve or they won't be in business much longer. When we arrived at 6 PM, we were 2 of 5 patrons in the facility. Plenty of staff were present and pleasant to work with during our meal. However, it took sometime to get our food. I had sushi and my wife had a Bento Box. What I didn't know was that when our food did arrive, my wife ate her food without much comment as she was hungry, my wife's Bento Box contents were cold. Apparently, Hiro's staff coordination between my Chef's Choice Sushi and her Bento Box was way off schedule. Yes, my wife could have said something immediately. However, it took quite some time to receive our order in the first place and she knew it would not set well with me because I really enjoy sushi. Upon receiving our bill, my wife did express to our waiter that her food was cold upon arrival and that they should coordinate customer food orders better. The waiter did say he was sorry. But again, no shift leader or manager checked back with us whatsoever. We will try this establishment one more time. If things haven't improved the next review will be most unflattering and it perhaps will be our last adventure with Hiro's.

    1 person found this helpful

  2. RubyWine

    San Francisco

    1 review

    2.0

    1 review

    Dined on January 21, 2016

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    I believe the waitress was new and over whelmed. It took 30 minutes to place our order and at one point incorrect food came to the table. One of the appetizers didn't have the scallops as mentioned on the menu and my miso soup and house salad was forgotten completely (I remembered this after we left) The food was fresh , simple and presented very well. The ambiance is very nice and it is quiet and allows for conversations. The waitress apologized many times and mentioned they were short one waitress and brought us edamame for our patience. The check took another 15 minutes to be picked up. It was my birthday dinner and nothing could dampen our moods. I would return because my son and his girlfriend had a previously positive experience and I am sure this was a one-off experience.

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  3. eatndrink

    San Francisco

    18 reviews

    3.0

    18 reviews

    Dined on December 29, 2015

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Scheduled reservations as required. Upon arrival had to wait for doors to be unlocked; but, was the first to be seated. Staff provided menu's and took drink order. Staff seated a few other parties and returned to take order. When providing our sushi order that's when we're told the sushi chef was going to be late and it would be 30 - 45 minutes before any sushi order could be prepared. NOT GOOD! Subsequently, changed order as we were hungry. What food was prepared was good. However, never got any sushi, the whole purpose to come to the facility in the first place! No manager or shift leader bothered to apologize they were unable to provide what they advertise, SUSHI.

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  4. Yum113

    San Francisco

    25 reviews

    2.0

    25 reviews

    Dined on October 10, 2015

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    Extremely poor service

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  5. SACVISTOR

    San Francisco

    63 reviews

    3.0

    63 reviews

    Dined on September 18, 2015

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    We arrived when there were not many people in the restaurant and the service was really poor! The food was very good to fair. The California roll was super, but Calamari was over cooked & dry. Nice space, hope they can fix the service & food issues.

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  6. Foodie2

    Atlanta Metro

    15 reviews

    5.0

    15 reviews

    Dined on August 31, 2015

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great sushi spot downtown. Not very busy on a Sunday night. Recommended!

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  7. Aneka

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 18, 2015

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 2
    I had a living social deal and booked 8:30 dinner for two! We arrived a bit late, the waiter did let us know that the kitchen would be closing soon so we looked at the menu right away. We put in our food order and we discussed drinks! The waiter was very helpful and friendly! The food was wonderful, drinks (aphrodisiac and white peach sake blended drink) were great and the waiter was amazing! Really above and beyond service!!! We would for sure come back again! Thank you!

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  8. TheTravelOrganizer

    Charlotte

    151 reviews

    vip
    3.0

    151 reviews

    Dined on June 1, 2015

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2
    We LOVE Hiro's appetizers -- especially their cigar spring rolls -- so we made a special effort to return here recently to make a meal of appetizers and wine. There was just a single server for the entire dining room during our meal. As a result, our appetizers came out at three (!) different times and there was a significant wait between the time we got our wine and when our first appetizer was served. The food was good but our server was so busy our meal was less enjoyable than it could have been.

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  9. OpenTable Diner

    Seattle

    2 reviews

    4.0

    2 reviews

    Dined on May 19, 2015

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Me and my boyfriend had the spider roll, dynamite roll, and the lion king roll. All were spectacular. Waitstaff was very friendly and observant. Defiantly will be returning.

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  10. COSvisitor

    San Francisco

    10 reviews

    2.0

    10 reviews

    Dined on April 21, 2015

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    Not so much any more. Food ok, no longer fabulous. Portion sizes tiny. Not that we ever needed all that rice. The fish pieces were minuscule, although fresh-ish. Rainbow roll small. Restaurant could use a deep and thorough cleaning. Server struggled with our order, forgot drinks completely. While we wish Hiro the best as they attempt to return to their former glory, we will wait a while before trying again.

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FAQs

Hiro's - Petaluma is rated 3.9 stars by 151 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for Hiro's - Petaluma

107 Petaluma Boulevard North, Petaluma, CA 94952

Additional information

  • Neighbourhood
    Petaluma
  • Hours of Operation
    Dinner: Sunday - Thursday 5:00/9:30 Dinner: Friday - Saturday 5:00/10:00 Lunch: Monday - Saturday 11:30/2:00
  • Price
    $30 and under
  • Cuisines
    Japanese
  • Dining style
    Casual Elegant
  • Dress Code
    Casual Dress
  • Parking Details
    Public parking garage is located on Keller and Western (2 blocks behind Hiro's)
  • Payment Options
    AMEX, Diners Club, Discover, JCB, Mastercard, Visa
  • Executive Chef
    Gen Mizoguchi
  • Additional
    Beer, Corkage Fee, Happy Hour, Wine
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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