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Hotpot Palace, Richmond, BC

Hotpot Palace

4.1
4.1
66 Reviews
CAN$31 to CAN$50
Asian
Top tags:
Hotpot Palace combines traditional Chinese culture and Western cuisine with elegant décor and stylish ambience, aiming to present the best of the best while staying creative. We have created a cozy dining atmosphere for all Chinese hotpot enthusiasts, inviting all to taste fresh seafood, top-grade beef, and organic vegetables with a great variety of delicious soup broths.

Our hotpot sets are tailored to meet the different needs of everyone in your group. You may choose individual set, set of 6, 8 or 10 depending on your preference.

We have four private dining rooms with individual washroom accommodate groups from 6 to 12 and one semi-open barroom. We offer special event space which can accomodate 30 guests (need early reservation).

Make a reservation

2 people
7:00 p.m.
Booked 3 times today

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    CAN$31 to CAN$50
  • Cuisines
    Asian, Seafood, Fusion / Eclectic
  • Hours of Operation
    Happy Hour Tue–Sun 2:00 pm–5:00 pm Wed–Sun 9:00 pm–1:00 am Dinner Tue–Sun 5:00 pm–9:00 pm
  • Phone number
    (604) 270-2588
  • Website
    http://www.hotpot-palace.com/
  • Payment Options
    Mastercard, Visa
  • Dress Code
    Smart Casual
  • Executive Chef
    Coly Han
  • Catering
    Our chefs handpick the highest quality ingredients daily, including fresh local/imported seafood, delicate meats, and organic vegetables, as well as seasonal appetizers and desserts. Hotpot Palace’s sommelier will help you find the best wine to pair with the tasty hotpot cuisine, elevating your experience to the next level.<br />
  • Private party facilities
    Hotpot Palace has 4 private dining rooms with individual washrooms available for guests looking to enjoy delicious hotpot in an elegant and stylish ambiance. Each of our private room can comfortably accommodate 10 to 12 guests. We offer special event space which can accomodate 30 guests (need early reservation).
  • Private party contact
    Restaurant Manager: (604) 270-2588
  • Location
    168-7911 Alderbridge Way, Richmond, BC V6X 2A4
  • Neighbourhood
    Richmond
  • Cross Street
    No.3 Road, Richmond, BC
  • Parking Details
    Public Lot
  • Public Transit
    Near Skytrain: Lansdowne Station, Free parking outside
  • Additional
    Banquet, Bar/Lounge, Beer, Corkage Fee, Counter Seating, Delivery, Entertainment, Gender Neutral Restroom, Happy Hour, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wine

What 66 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 3.8Service
  • 4.1Ambience
  • 3.7Value

Noise • Moderate

Loved For

  • Vancouver Suburbs

    Child-Friendly

66 Reviews

  1. LouiseC

    Vancouver

    8 reviews

    1.0

    8 reviews

    Dined 6 days ago

    overall1food3service1ambience4
    I had high expertisons for this place but it was the weirdest experience today. Our soup broth arrived incorrectly and we had to send the soup base back. We ordered three plates of wagyu beef which we waited for 1 hour. We asked the server a status update and she never came back. Upon asking another server, he mentioned that the order was placed wrong so we would have to wait another 10 minutes . Ultimately, an hour and a half into our dining , no meat served , we elected to pay our bill. 84$ for soup broth and some veggies and poor service. Definitely not worth it. Head over to XLK, Hai Di Lao , Dollar hey or even Shabu Shabu. Don’t come here.

    Is this helpful?

  2. PaulC

    Portland

    2 reviews

    4.0

    2 reviews

    Dined on November 27, 2023

    overall4food4service4ambience4
    Food is really good and fresh Good environment to eat

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  3. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 24, 2023

    overall5food5service5ambience5
    Black Friday deals are really great! Service was excellent!

    Is this helpful?

  4. Miss

    Vancouver

    4 reviews

    5.0

    4 reviews

    Dined on November 18, 2023

    overall5food5service5ambience5
    With VIP Card discount and $3.95 SRF wagyu beef, super good deal. Will come again.

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  5. Kylie

    Vancouver

    4 reviews

    vip
    1.0

    4 reviews

    Dined on November 5, 2023

    overall1food1service2ambience1
    Ordered the 6 person meal that’s around $600 for 5 of us (2 were children 7&9yo), the beef portion was only enough for the kids. The AAA beef was so lean that even the server commented it was very lean when I asked them what kind of beef it is. The spicy soup base was the worse we had in town. The meal has dessert included, but they didn’t asked or bring us any until we asked when they gave us our bill. Totally not worth the price. Service wasn’t bad bad or rude, but they just have no clue what they are doing a lot of time. Would have had a lot better food and service at any other hot pot places with this price.

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  6. NicoF

    1 review

    5.0

    1 review

    Dined on November 4, 2023

    overall5food5service5ambience5
    Our favorite hotpot place! First came here to celebrate my birthday last year. Been coming back since then. Price is reasonable and staff are great!

    Is this helpful?

  7. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on October 19, 2023

    overall1food1service2ambience1
    Nobody else in the restaurant. Charged for sauce bar per person with a pricey menu. Lobster special had no lobster flavour, it was very strange. Lots of staff standing around with us being the only table and still needed to try to get their attention, no quality check at any point.

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  8. FW730

    Vancouver

    7 reviews

    3.0

    7 reviews

    Dined on October 18, 2023

    overall3food3service2ambience4
    There was only one waiter available to take orders with total 3 tables and he was also helping to prepare food. So the wait time to get the waiter's attention was more than 15min to place an order.

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  9. KellyN

    Vancouver

    17 reviews

    vip
    5.0

    17 reviews

    Dined on October 16, 2023

    overall5food4service4ambience5
    Nice hotpot place with high ceiling and convenient parking. Prices reasonable too compared to other hotpot places.

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  10. SharonT

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on October 15, 2023

    overall3food4service3ambience5
    We were the only table in the restaurant and we had to ask a few yikes for water to be added to our tea. Service was not attentive. Also, one of the servers smelled like cigarettes. It was not pleasant.

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  11. OpenTable Diner

    Vancouver

    6 reviews

    vip
    3.0

    6 reviews

    Dined on October 11, 2023

    overall3food3service3ambience3
    The portions were small. Soup wasn’t any specialty. Definitely on the expensive side. Service was not as attentive.

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  12. OpenTable Diner

    1 review

    1.0

    1 review

    Dined on September 24, 2023

    overall1food1service1ambience1
    We arrived on time at 6 and placed order at 6:30pm. We waiting 45mins for nothing then wait other 30mins 1 dish came …. we waited two hours and looks likes we ate nothing. It served time extremely longer than we expected. Hot pot is raw food we cook ourself but this restaurant even raw still not prepared and veggies wait two hours .. what’s wrong ! We won’t go again and not recommend to my family and friends.

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  13. Becker

    Vancouver

    7 reviews

    3.0

    7 reviews

    Dined on September 10, 2023

    overall3food3service3ambience3
    Came here for the beef special, beef was good but not much other selection except seafood, we were able to get full for average $60 per person.

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  14. JonesH

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on September 4, 2023

    overall5food4service5ambience5
    The waitress Crystal is very sweet! The value is very good

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  15. HarryW

    Vancouver

    2 reviews

    4.0

    2 reviews

    Dined on August 20, 2023

    overall4food4service3ambience5
    Hand-made items are very good especially shrimp paste and cuttlefish balls.

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  16. Ruuuuu

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on August 13, 2023

    overall3food1service1ambience1
    We went for our anniversary dinner .. Service was very poor. Servers take forever to serve you , even to come to take your order. Servers are not friendly, very moody!!!! The food has no taste. Specially do not ever order pork meat balls and beef and cheese meat balls. No flavour , nothing. Hot pot broth and everything was overly priced for what it is. No wonder they do bit have many customers. Dont believer when they say giving 20% off happy hour. They add 20% extra in to your bill!!!!! Dont go here

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  17. JoeC

    1 review

    1.0

    1 review

    Dined on July 31, 2023

    overall1food1service2ambience1
    Every things are overpriced. They dont have any photos on the menu.

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  18. JKong

    Las Vegas

    34 reviews

    vip
    5.0

    34 reviews

    Dined on July 25, 2023

    overall5food5service3ambience3
    Servers usually not readily available; front desk no receptionist at all

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  19. AbeerS

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on July 22, 2023

    overall5food4service5ambience5
    Lunch special is definitely worth checking out. Decent variety. Sauce bar is great quality, as are the meat quality and selection. The service here is 10/10!

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  20. OpenTable Diner

    Vancouver

    1 review

    1.0

    1 review

    Dined on July 18, 2023

    overall1food3service1ambience3
    The food was okay (very long wait) plus the staffs weren't nice!

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  21. OpenTable Diner

    Vancouver

    1 review

    5.0

    1 review

    Dined on July 9, 2023

    overall5food5service5ambience5
    環境舒適，服務態度不錯，食物質素也好，近期極黑和牛promote ，非常抵食，性價比高，已去了多次了。

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  22. AlexF

    Vancouver

    1 review

    5.0

    1 review

    Dined on July 9, 2023

    overall5food5service5ambience5
    Great food quality and great service! Will go again

    Is this helpful?

  23. JKong

    Las Vegas

    34 reviews

    vip
    5.0

    34 reviews

    Dined on July 5, 2023

    overall5food5service5ambience5
    The lunch set is a great value for the quality and quantity of food!

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  24. Ceci

    Vancouver

    3 reviews

    vip
    5.0

    3 reviews

    Dined on July 1, 2023

    overall5food5service5ambience4
    Good service, good food and good deal:) a good choice to eat in Richmond

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  25. ChrisF

    1 review

    2.0

    1 review

    Dined on June 25, 2023

    overall2food2service3ambience2
    The lingcod was not fresh, it taste so fishy and stale. The satay sauce was extremely salty and the sauce selection was not that great. The herbal soup base has too much herbs in it which taste like Chinese medicine. The food portion was very skimpy. The ambience was extremely noisy not calm or quiet as other reviewers have wrote. It was very pricey and the food quality was not that great. This is an overrated restaurant. I try once but I would never come back to eat it again. The service was okay. My friend and I spent $208 with tips and tax included but we were quite disappointed overall.

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  26. Miss

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on June 18, 2023

    overall5food5service5ambience5
    The food is good. The service is good. We like it and we will come again!

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  27. DL16

    Vancouver

    7 reviews

    vip
    5.0

    7 reviews

    Dined on June 3, 2023

    overall5food5service5ambience5
    The service was attentive as always. Enjoyed the lunch sets, very good value with high quality food.

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  28. Miru8388

    Las Vegas

    3 reviews

    3.0

    3 reviews

    Dined on April 7, 2023

    overall3food1service3ambience4
    Service is very good. Staff are friendly. However, the food is not meeting expectations at all while it is branding itself as high quality and luxury hotpot place. Soup base is tasteless. The meat tastes like being frozen for long time because you can’t really find difference between beef and lamb. We never seen any hotpot place use cabbage for hotpot before. It really tastes awkward. Overall, it’s not worth it even it is promoting the lunch special. It just doesn’t taste right. Service is good, that’s why we didn’t cut the tips. I think they need to focus on improving the food quality.

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  29. Lw01

    Vancouver

    4 reviews

    5.0

    4 reviews

    Dined on February 2, 2023

    overall5food5service5ambience5
    We went for Dine out menu. Food are very fresh, nicely presented and good portion n varieties. Highly recommend!

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  30. Ocdee

    Vancouver

    23 reviews

    vip
    5.0

    23 reviews

    Dined on February 2, 2023

    overall5food5service5ambience5
    The best Dine Out restaurant I’ve been to 2 years in a row. The value is second to none. The service is outstanding as well. We will be back to try the regular menu soon!

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  31. LilyT

    Vancouver

    17 reviews

    2.0

    17 reviews

    Dined on January 28, 2023

    overall2food3service1ambience1
    Servers there don't show team work, the one person was doing it all. The female waiter acts very arrogant, we asked for our bill and she leaves and calls the other waiter (who went on lunch break) to serve our bill. They dont make eye contact, you really need to wave and call them out before you get any attention, might as well walk out so they give you some attention. Our waiter forgot to serve our rice or noodles that came with dine out, he apologized but if the servers were showing some team work and really knew what serving is all about, they might get good business but as of now, It was good trying but not going back. The seafood is fresh and the meat cuts are big, only problem is their service. Its really bad that I cannot recommend this place to my friends.

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  32. Becker

    Vancouver

    7 reviews

    4.0

    7 reviews

    Dined on January 27, 2023

    overall4food4service4ambience3
    Went for Dine Out, reasonable price, we had to order additional beef platter to accommodate our appetite, staffs were friendly.

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  33. tkkk

    Vancouver

    3 reviews

    vip
    2.0

    3 reviews

    Dined on January 25, 2023

    overall2food5service1ambience5
    Service was really bad, food was delicious and dine out was not worth it

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  34. AnnaC

    Vancouver

    16 reviews

    vip
    5.0

    16 reviews

    Dined on January 22, 2023

    overall5food5service5ambience5
    Good environment and good quality of food. Only the parking is not that good.

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  35. OpenTable Diner

    Vancouver

    1 review

    1.0

    1 review

    Dined on January 22, 2023

    overall1food3service1ambience1
    Really bad service paired with mediocre food for the prices they have set. Really obvious they did not want to do the Dine Out menu. Unless you are a Chinese big spender, don’t come here.

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  36. Mumijapan

    Vancouver

    4 reviews

    2.0

    4 reviews

    Dined on January 15, 2023

    overall2food2service3ambience3
    Not worth the price. Food not bad but very small portion.

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  37. JacquelineH

    Vancouver

    4 reviews

    4.0

    4 reviews

    Dined on December 24, 2022

    overall4food4service3ambience4
    The waiter was not very helpful when I was ordering and asking about the set dinner.

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  38. KKWW

    Vancouver

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food5service3ambience5
    Food was absolutely delicious and well worth the value. We enjoyed everything that came with the set and the lobster broth was amazing. Service was a little slow but we were not too bothered by it.

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  39. pippy

    Vancouver

    5 reviews

    vip
    5.0

    5 reviews

    Dined on October 19, 2022

    overall5food5service5ambience5
    Was really happy with our dinner tonite! Food was really good and loved the ambience and service! Will be back again! Thank you!

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  40. HectorL

    Vancouver

    1 review

    5.0

    1 review

    Dined on October 13, 2022

    overall5food5service5ambience5
    Had a great experience. Food was high quality and servers were exceptional in their service.

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Common areas deep-cleaned daily

  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables

  • Protective equipment

    • Waitstaff wear masks

  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Hotpot Palace using the Order Online button. Hotpot Palace also offers delivery in partnership with Uber Eats. Hotpot Palace also offers takeout which you can order by calling the restaurant at (604) 270-2588.

Hotpot Palace is rated 4.1 stars by 66 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 p.m.
Booked 3 times today

Order delivery or takeout

Google Map for Hotpot Palace

168-7911 Alderbridge Way, Richmond, BC V6X 2A4

Dining areas

Additional information

  • Cross Street
    No.3 Road, Richmond, BC
  • Neighbourhood
    Richmond
  • Hours of Operation
    Happy Hour Tue–Sun 2:00 pm–5:00 pm Wed–Sun 9:00 pm–1:00 am Dinner Tue–Sun 5:00 pm–9:00 pm
  • Price
    CAN$31 to CAN$50
  • Cuisines
    Asian, Seafood, Fusion / Eclectic
  • Dining style
    Casual Dining
  • Dress Code
    Smart Casual
  • Parking Details
    Public Lot
  • Public Transit
    Near Skytrain: Lansdowne Station, Free parking outside
  • Payment Options
    Mastercard, Visa
  • Executive Chef
    Coly Han
  • Additional
    Banquet, Bar/Lounge, Beer, Corkage Fee, Counter Seating, Delivery, Entertainment, Gender Neutral Restroom, Happy Hour, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wine
  • Website
    http://www.hotpot-palace.com/
  • Phone number
    (604) 270-2588
  • Catering
    Our chefs handpick the highest quality ingredients daily, including fresh local/imported seafood, delicate meats, and organic vegetables, as well as seasonal appetizers and desserts. Hotpot Palace’s sommelier will help you find the best wine to pair with the tasty hotpot cuisine, elevating your experience to the next level.<br />
  • Private party facilities
    Hotpot Palace has 4 private dining rooms with individual washrooms available for guests looking to enjoy delicious hotpot in an elegant and stylish ambiance. Each of our private room can comfortably accommodate 10 to 12 guests. We offer special event space which can accomodate 30 guests (need early reservation).
  • Private party contact
    Restaurant Manager: (604) 270-2588
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